InterContinental St. Paul Riverfront by IHG

Hotels
InterContinental Hotels & Resorts
8.2 (956 reviews)
11 East Kellogg Boulevard , Saint Paul , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Good breakfast options
Cons:
Cleanliness issues
Room condition problems
High pending charges
Inconsistent service

Categories

Cleanliness
6.66
The cleanliness was rated poorly due to dirty linens and vents, representing significant dissatisfaction.
Service
8.63
Service was mentioned positively in terms of staff being courteous and helpful.
Location
9.67
Many reviews noted the prime location and easy access to attractions.
Room Quality
7.12
There were complaints about room conditions such as being dark, dingy, and having issues with heating.
Amenities
7.65
Amenities were generally satisfactory, but the lack of a pool was noted.
Value for Money
8.11
Mixed feelings were expressed regarding the value, particularly in light of cleanliness issues.
Food and Beverage
9.16
Positive mention of the breakfast at the hotel restaurant, enhancing overall satisfaction.
Overall Experience
8.63
Overall experience reflects a mix of positive and negative sentiments, balanced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Convenient Location and Amenities
Located in St. Paul city centre, the InterContinental Saint Paul Riverfront is just a short drive from the Mall of America and the airport. Enjoy free WiFi and two on-site restaurants, including Citizen with a full-service bar.

Comfortable Accommodations
Relax in guest rooms featuring a flat-screen TV, coffee-making facilities, and a work desk. The hotel offers a cozy atmosphere for both work and leisure travelers.

Fitness and Entertainment
Stay active at the on-site fitness centre with modern equipment and amenities. Explore nearby attractions like the Como Zoo and the Science Museum of Minnesota within walking distance.

Book now for a memorable stay at InterContinental Saint Paul Riverfront!

Important information:

Guests must be 21 years of age or older to make a reservation at this property.

Please note: We offer valet parking for your convenience. Our valet parking service is available at a fee of $35 (plus tax) for vehicles under 5’9, and $45 (plus tax) for vehicles over 5’9.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 956 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.67
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 8.63
N
Natalie couple us
9
2026-08-03 via Nuitee
R
Rachel solo_traveller us
9
Pros:

Very quiet, clean rooms. Very helpful, friendly staff!

Cons:

The breakfast was awful. The warmers do not keep the food warm enough, and most of it had very little taste. Next time, I would skip the breakfast.

2026-08-02 via Nuitee
K
Kelly family_with_children us
7
Good stay just wish the AC wasn’t leaking
Pros:

We were there for the music festival and the location was perfect. Staff was friendly!

Cons:

Our air conditioner leaked the entire time we were there (3 nights) and we let the front know multiple times. Left our room humid and the carpet and ceiling wet.

2026-07-20 via Nuitee
L
Liyakatally abdul Kadar solo_traveller in
7
Some one needs to answer the phone
Pros:

Good Location, Nice size rooms

Cons:

Very poor Dinning options

2026-07-15 via Nuitee
R
Roy solo_traveller ca
8
Location to country music festival was why l chose this hotel
Pros:

Location to the event l was attending was the best part

Cons:

It's a small complaint, but a complimentary bottle of water would always be appreciated.

2026-07-13 via Nuitee
D
Dayvon couple us
1
Horrible not worn it at all
Pros:

Nothing one of the worst stays in my life

Cons:

When it started to rain my room was raining with it it damaged my wife’s personal belongings and the ac didn’t work in any room they gave us, and to compensate for it all they did was try to give us free breakfast I wouldn’t recommend it to a homeless person

2026-07-08 via Nuitee
M
Masaki solo_traveller jp
8
Pros:

ロケーションが良かった。

Cons:

電子レンジが無かった

2026-07-06 via Nuitee
A
Avery couple us
9
2026-07-04 via Nuitee
S
Sarah couple us
10
Pros:

Loved it

Cons:

Nothing

2026-07-03 via Nuitee
S
Sutherland family_with_children us
7
The hotel was very nice but would probably not stay again because of parking.
Pros:

The view of the river is beautiful! The hotel is close to lots of things. Walking around this downtown area feels very safe.

Cons:

Parking is difficult. Valet parking available but expensive. The skywalk system that connects (maybe) to the venue we were attending was so confusing we ended up a little lost and asking directions on the street.

2026-07-03 via Nuitee
R
railroad8 Couples Ripon, Wisconsin
6
Below average but not the worst I’ve seen
Pros:

Hotel is conveniently located near the Grand Casino Arena. You have to use valet parking or walk 3 blocks and pay $25 each time. If you need a luggage cart you have to wait for the bell hop and you don’t stay with your luggage. The bellhop has a private elevator. There’s a quasi-fridge in our room. No microwave. Hotel seems clean but definitely has lots of wear and tear. Overall not impressed other than the location. Will only stay here again if I had to visit the arena again. But would definitely seek out other hotels first.

2026-07-02 via Tripadvisor
D
D Blan couple us
5
I wasn’t impressed with the amount of money I spent for the room.
Pros:

I liked that the location was extremely close to the venue I was visiting.

Cons:

My room was mediocre not clean, the fridge was leaking, the windows were full of hand prints the sink and bathtub were both clogged. They did not have complimentary waters the Kruger machine did not work. My complaints to staff was backed up with apologies with no resolve or Plan B.

2026-06-27 via Nuitee
R
Ron couple us
10
2026-06-23 via Nuitee
5
530samuelt Business
4
Cold, wet, and not working
Pros:

I am not sure that reviews actually lead to change in hotel practices. But I think it important that managers have some sense of what travelers experience in their hotels. I can say one positive thing about the IHSP: the bed was quite comfortable and the pillows perfect: supportive as well as flexible. Though I increased the room temp to 79 (!), I continued to experience cool to cold air coming through the vent directly facing the bed. In order to read, I needed to get under the bedcovers fully clothed. The telephone did not work. I had to call the hotel with my cellphone and, then, when automatically connected to the front desk, the VM said: "The VM is full and cannot receive any more messages." There was no way to contact the front desk. What would one do in an emergency? Someone convinced the hotel that nothing more than a foot length glass partition was needed in the shower causing much water to spray on to the bathroom floor, soaking the the bathmat and spreading throughout the bathroom floor. Let me note that I am a minimalist shower-taker: not someone who sprays water all over the place. I needed to use a second bathmat and a towel to soak up the water so that I would not slip on the bathroom floor. No hooks in the bathroom on which to hang one's clothing or bathrobe. They had been removed. The bathroom door handle was loose and had to be used carefully. Given the price I paid for a one night stay, I was surprised by the shoddiness of the room, the inability to use the hotel telephone, and a room temperature that was super chilled. Not staying here again.

2026-06-20 via Tripadvisor
R
Ryan solo_traveller gb
8
Pros:

The room was nice, clean and had everything i needed, except for tea.

Cons:

That i had to pay an extra deposit up front when I had already spent over £600 for the stay,

2026-06-16 via Nuitee
J
John Albert Schuller solo_traveller us
5
Pros:

Pleasant staff, great location..

Cons:

Tired hotel, that has seen better days. Not worthy of the Intercontinental brand

2026-06-13 via Nuitee
J
Jasmine couple us
5
Nice view, needs to be updated, valet was great I think it is overpriced to other comparable
Pros:

Beautiful views, valet was amazing hotel was beautiful.

Cons:

Outdated, no air conditioning, no air circulation, doors look like your in a prison

2026-06-09 via Nuitee
A
Abdulhalim couple ca
10
2026-06-07 via Nuitee
H
Helen solo_traveller us
9
2026-06-06 via Nuitee
L
Lyric solo_traveller us
7
It was overall a good stay. :)
Pros:

I liked that the location was convenient to navigate for the conference I was attending. It was easy to go to see seminars and then take a break in my room if I needed it.

Cons:

Typically free breakfast is included at hotels this expensive, so that was kind of inconvenient. I wish there was a space for some of those types of things or at the very least vending machines.

2026-06-06 via Nuitee