Sheraton Indianapolis Hotel at Keystone Crossing

Hotels
•
Sheraton
8.4 (687 reviews)
8787 Keystone Crossing , Indianapolis , US
+1 317-846-2700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Nice amenities
Cons:
High additional fees
Room temperature issues
Service wait times

Categories

Cleanliness
8.5
Rooms were clean and nice.
Service
8.66
Very friendly and helpful staff; good attention to detail.
Location
8.81
Fantastic location with easy access to amenities.
Room Quality
8.15
Gorgeous room with great view, but some complaints about temperature.
Amenities
8.58
Included on-site restaurant and pool, though some facilities not as expected.
Value for Money
7.75
Felt the cost was high for what was offered, issues with additional fees.
Food and Beverage
8.4
Breakfast was good but additional fees apply.
Overall Experience
8.37
Overall a lovely stay with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxury Stay at Sheraton Indianapolis Hotel at Keystone Crossing

This Indianapolis, Indiana hotel is directly connected to The Fashion Mall at Keystone, offering a convenient and upscale shopping experience. Gym, Concierge Services, and Hot Tub are among the top amenities available for guests to unwind and stay active.

Indulge in the comfort of rooms featuring Pay-Per-View Movies and Coffee Makers. Upgrade to rooms with club lounge access for complimentary breakfasts and evening snacks.

Savor delectable dishes at The Lobby Bar and Keystone Café, or enjoy the convenience of room service. Take advantage of the Non-Smoking Policy and explore the gift shop for souvenirs.

Experience the best of Indianapolis' shopping and corporate districts during your stay at the Sheraton Indianapolis Hotel at Keystone Crossing. Book now for a luxurious and convenient stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Location

Guest Reviews

8.4
Based on 687 reviews
Cleanliness: 8.5
Service: 8.66
Location: 8.81
Room Quality: 8.15
Amenities: 8.58
Value for Money: 7.75
Food and Beverage: 8.4
Overall Experience: 8.37
D
Drexel Aaron • solo_traveller • us
8
2026-10-22 • via Nuitee
L
LeeNetta • couple • us
10
Beautiful, relaxing, and joyful
Pros:

This property was clean. Everyone was nice and it’s in a great location surrounding a lot of restaurants and shopping. I will be back.

Cons:

The only thing I didn’t like about the property is that the rooms didn’t have microwaves they have refrigerators, but they didn’t have a microwave and that was the only thing.

2026-10-20 • via Nuitee
J
Jake • solo_traveller • us
5
The neighbors could here us having sex
Pros:

Staff at breakfast was super nice, and breakfast was pretty good for a free breakfast!

Cons:

Walls too thin. Could hear neighbors, especially the plumbing being used or doors being shut.

Also everyone could hear me and my wife having sex.

Hot water took forever to come on also.

2026-10-19 • via Nuitee
B
Buenzow • couple • us
9
2026-10-17 • via Nuitee
S
Susan • family_with_children • us
5
Cons:

Not having a microwave

2026-10-15 • via Nuitee
L
Lacey • extended_group • us
10
Great stay
Cons:

N/A

2026-10-13 • via Nuitee
S
St. John • couple • us
9
2026-10-13 • via Nuitee
J
Jennifer • couple • us
8
Hotel was nice. It’s our 2nd time there. Would stay again. It’s clean & smells clean.
Pros:

We weren’t offered breakfast. They said it was an additional $30

Cons:

That breakfast wasn’t included. That parking wasn’t included.

2026-10-12 • via Nuitee
D
Dawn • extended_group • us
10
2026-10-08 • via Nuitee
J
Jocelyn • couple • us
10
2026-09-16 • via Nuitee
O
Owais • extended_group • gb
9
Pros:

Very well built and attached to a mall. Staff was very nice.

Cons:

Only issue was related something between the hotel and booking.com. They only issued 2 breakfast vouchers per room despite more people included in the booking. It was resolved by the hotel staff but this should be advised prior to booking or explained.

2026-09-09 • via Nuitee
A
Asia • couple • us
10
2026-09-03 • via Nuitee
T
Tammy • couple • us
10
Excellent
Pros:

Location to shopping and restaurants

Cons:

N/A

2026-09-02 • via Nuitee
J
Jorin • family_with_children • us
4
I’m sure this was a nice place.
Pros:

It was close to the event I came to town for. The mall was nice. Seemed clean but a little run down.

Cons:

It should be clearer that parking is paid. It’s not clear on the booking.com website. Why is there paid parking anywhere outside of downtown Indianapolis?!

However it is very clear that breakfast is included. But that was not honored.

Stained sheets. Cracked sink.

Had I known this was going to happen, I would have gone somewhere else.

2026-09-01 • via Nuitee
S
Sharon • couple • us
3
Sheraton is a money-making place rather than a welcoming place.
Pros:

the better part was the pool and spa/hot tub which were clean, large, and helpful after a day of travel . And the beds were comfortable.

Cons:

There were no amenities -- no water, no hot water for tea, PARKING WAS ANOTHER $20. It felt like they were busy charging for things, and had nothing really to offer. It is on the bottom of my list of good places to stay.

2026-09-01 • via Nuitee
J
Jackie • couple • us
10
We will go back
Pros:

Every thing

Cons:

Nothing

2026-08-29 • via Nuitee
Y
Yager • couple • us
10
Pros:

Location staff

2026-08-24 • via Nuitee
L
Lakeshia • solo_traveller • us
10
2026-08-21 • via Nuitee
L
lowe • solo_traveller • us
10
Pros:

Location was excellent. Plenty of options for food and entertainment.

Cons:

No complaints

2026-08-18 • via Nuitee
A
Ana • extended_group • us
9
Pros:

Everything was nice, clean and conveniently located!

2026-08-17 • via Nuitee