Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent tennis instruction
Beautiful property
Cons:
Poor service and communication
Room cleanliness issues

Categories

Cleanliness
7.23
The room was not clean upon arrival, which is unacceptable for a property at this price point.
Service
8.2
Poor communication and lack of service recovery were noted, especially during the check-in process.
Location
9.74
The location is desirable for tennis enthusiasts.
Room Quality
8.19
Room quality fell short of expectations, with comments about not being ready upon check-in.
Amenities
9.22
The tennis facilities and the spa received positive remarks.
Value for Money
7.68
The experience was not commensurate with the price paid, especially with extra fees.
Food and Beverage
8.73
Breakfast was included, but there were issues with charges.
Overall Experience
8.2
Overall experience was disappointing when considering the expectations from a JW Marriott.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:39

Property Description

Luxurious Accommodations
The JW Marriott Desert Springs Resort offers luxuriously appointed rooms with LCD TVs and marble bathrooms, all providing stunning views of the pools and gardens.

Abundant Amenities
Guests can enjoy 2 championship golf courses, 5 pools, gondola tours, tennis courts, a fitness center, and a top-notch spa offering a variety of treatments.

Culinary Delights
Experience Californian cuisine at the Rockwood Grill, authentic Japanese dishes at Mikado, and freshly prepared sushi at the lobby bar. Room service is also available for a cozy night in.

Book your stay at JW Marriott Desert Springs Resort & Spa for a perfect blend of luxury, relaxation, and entertainment.

Important information:

Please note: If you book a room with breakfast included, breakfast is offered per room for up to 2 adults and 3 children under 12 years of age.

Please note: When booking more than 9 rooms, different policies and additional supplements may apply.

Daily resort fee includes:
- Self-parking
- Wi-Fi
- Golf bag storage
- Fitness classes
- Bike rental

Guests staying over May/23/2025 - May/26/2025 - Resort will be open to overnight guests only. Max room occupancy limits will be strictly enforced.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 773 reviews
Cleanliness: 7.23
Service: 8.2
Location: 9.74
Room Quality: 8.19
Amenities: 9.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.2
S
SeungYun • couple • kr
8
2026-07-01 • via Nuitee
R
Roving63906962867 • Family
2
New Exorbitant Parking Fees Will Not Work In Palm Desert!
Pros:

Insane new parking fee! $12 for three hours, $18 beyond. This is Palm Deserr not Beverly Hills and newly everywhere offers free parking including upscale El Cajon Paseo . I am platinum elite with Bonvoy and live close by. For many years I hosted business dinners at the resort and brought paying guests. The resort needs tons of renovations but until today many like me have overlooked it. Since 1987 this resort was a nice place to go to. They will lose a tremendous amount of business over this sheer greed. There are too many great options to go to in the Coachella valley. Good luck JW Desert Springs!

2026-06-30 • via Tripadvisor
A
Arie • couple • fr
10
Exceptionnelle
Pros:

La beauté du lieux

Cons:

Tout parfait

2026-06-30 • via Nuitee
L
Latrece • family_with_children • us
10
Amazing
Pros:

Everything

2026-06-29 • via Nuitee
Y
YenJu • family_with_children • hk
9
2026-06-27 • via Nuitee
B
Brian • couple • us
10
The stay was wonderful! Staff was beyond amazing! Arlene at the front desk was the sweetest and made our birthday extra
Pros:

Great amenities, beautiful property.

Cons:

Not applicable.

2026-06-25 • via Nuitee
R
Ricky • couple • us
10
2026-06-24 • via Nuitee
G
Gabraell • solo_traveller • us
10
Pros:

Everything was beautiful and the staff was excellent.

Cons:

There was nothing I didn’t like

2026-06-22 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Everything

Cons:

nothing

2026-06-22 • via Nuitee
M
Mojgan • family_with_children • us
9
2026-06-22 • via Nuitee
A
Adrianna • couple • us
9
Would stay here again but could use some minor cleaning
Pros:

Great location and selection of dining. Beautiful golf courses. The pool was crowded but fun.

Cons:

The staff upon checking in, didn’t explain a lot about the amenities/how to book the pool/ use my mobile room key, or breakdown the incidental costs. They just asked me to swipe my card and basically gave me my room keys. There were also some small cobwebs above the bathroom mirror as well as on the balcony.

2026-06-22 • via Nuitee
S
Sargsyan • couple • us
10
2026-06-20 • via Nuitee
D
Deven • couple • us
10
2026-06-18 • via Nuitee
S
Seaside00592688125 • Family
10
Wonderful Mother & Daughter Getaway
Pros:

We checked in on June 13, 2026, and checked out on June 14, 2026, at JW Marriott Desert Springs Resort & Spa.

The hotel was absolutely amazing! Our room was beautiful, and the bed and pillows were extremely comfortable, giving us a great night’s sleep. The resort is stunning, with beautiful grounds and shopping areas nearby.

One of our favorite experiences was the boating. It was such a great idea, and the sunset views were breathtaking. The food and restaurants were excellent, and the sushi was especially delicious. My server provided outstanding service and made our dining experience even more enjoyable.

We loved every moment of our stay and were so happy to be there. This was a perfect mother-and-daughter getaway, and we will definitely come back again—next time for an even longer stay!

⭐⭐⭐⭐⭐ Highly recommended!

2026-06-16 • via Tripadvisor
B
Bill • extended_group • us
10
2026-06-15 • via Nuitee
L
luiscP6821VK • Solo travel
2
Hertz at JW Marriot will leave you stranded
Pros:

JW Marriott Desert Springs Resort & Spa

Palm Desert

Marriott Should Reconsider Hosting Hertz in Their Lobby

1064205928

The JW Marriott Palm Desert is a beautiful property with excellent staff, and my issue is not with the hotel itself. However, the Hertz rental desk operating inside the lobby is a serious problem — and it reflects on Marriott whether they intend it to or not.

I had a fully pre‑paid reservation with Hertz, arrived on time, and found their desk completely closed with no way to retrieve my car. The Marriott front desk was helpful and did what they could, but the rental operation inside their building was unprofessional, unresponsive, and dismissive.

This is where Marriott’s responsibility comes in:
When a business operates inside your lobby, guests naturally assume it meets your standards. If that business consistently delivers poor service — and Hertz’s reviews on Yelp, Google, and TripAdvisor show a long pattern of complaints — it doesn’t just hurt the renter. It reflects poorly on the hotel and creates more frustrated guests who trusted the Marriott brand.

I hope Marriott reevaluates its partnership with this Hertz location. Everything else about the property is outstanding, but allowing a consistently problematic vendor to operate inside the hotel ultimately impacts the guest experience.

2026-06-14 • via Tripadvisor
A
Andrea • family_with_children • us
9
Beautiful resort for a relaxing vacation.
Pros:

Beautiful lobby, grounds are lovely and well maintained. Pools are large and have many chairs. Rooms are nice and balcony view was amazing.

Cons:

Some of the shops and the arcade were not open during listed hours. Map was not accurate.

2026-06-13 • via Nuitee
R
Rajinder • couple • ca
10
Loved it !
Pros:

No complaints! Very beautiful.

2026-06-09 • via Nuitee
W
Washington • solo_traveller • us
10
2026-06-08 • via Nuitee
S
Samuel • couple • ca
8
2026-06-02 • via Nuitee