Holiday Inn Richland on the River by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (621 reviews)
802 George Washington Way , Richland , US
+1 509-946-7611

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Breakfast not included
Issues with cleanliness

Categories

Cleanliness
7.74
Room cleanliness was noted as needing improvement, particularly with an older hotel feel.
Service
9.21
Staff were very helpful and showed great service, going above the norm.
Location
9.25
Hotel is conveniently located near walkable places to eat and the river.
Room Quality
8.7
Rooms are spacious and well-designed; some noted they were very comfortable.
Amenities
8.73
Amenities were satisfactory, though there were complaints about breakfast inclusion.
Value for Money
8.19
Generally good value but breakfast was an extra charge, lowering perception of value.
Food and Beverage
8.24
Breakfast options were good, but there were service issues noted.
Overall Experience
8.71
Overall enjoyable stay despite some issues; many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:29

Property Description

Riverfront Location:
Located on the picturesque Columbia River, Holiday Inn Richland on the River offers a serene and scenic retreat for guests looking to unwind and relax by the water.

Amenities Galore:
From a seasonal outdoor swimming pool to a hot tub and a business center, this hotel provides a range of amenities to cater to every guest's needs and ensure a comfortable stay.

Dining with a View:
Indulge in locally inspired dishes at Ripples Riverside Bar & Grill while taking in stunning views of the Columbia River, offering a dining experience like no other.

Ready to experience a perfect blend of comfort and relaxation by the river? Book your stay at Holiday Inn Richland on the River now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 621 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.71
A
abdulaziz • couple • ae
3
لن اكرر الزياره
Pros:

قريب من المواقع

Cons:

قديم

2026-09-13 • via Nuitee
J
Joan • extended_group • us
9
Probably will stay there again
Pros:

Large rooms
Nice swimming pool
Well kept grounds
Quiet location

Cons:

Paid upgrade for river/water view which was a view across the parking lot.
Disappointing.

2026-08-28 • via Nuitee
K
Kathy • couple • us
9
We had a very pleasant stay.
Pros:

Very clean and comfortable which was top priority and we thought the price was reasonable.
We drove from Minnesota to Washington and this hotel was by far the best we stayed at along the way there and back.

Cons:

Since housekeeping only came every other day, more towels and washcloths would have been nice, but they were supplied soon after we asked for them so it wasn't a problem.
I misunderstood that breakfast wasn't included when I booked. Probably my fault.

2026-08-27 • via Nuitee
T
Terry • couple • us
7
2026-08-24 • via Nuitee
J
Jane Dillon Wingfield • family_with_children • us
6
Comfortable but overpriced.
Pros:

Location

Cons:

Overpriced.

2026-08-24 • via Nuitee
N
Nancy • couple • us
8
Nice location and amenities with plenty of space in the room
Pros:

The breakfast area was clean. The food variety was nice. The food was warm and well prepared.

Cons:

The bushes in front of the ground floor lanai needed to be trimmed so you could see the grounds better

2026-08-24 • via Nuitee
J
Jon • couple • us
6
2026-08-23 • via Nuitee
P
Patricia • couple • us
7
It was okay.
Pros:

Location

Cons:

Needs some upgrades/redecorating.

2026-08-23 • via Nuitee
L
Lynda • couple • us
8
Great retro hotel!
Pros:

The location was great and close to many restaurants and right on the river. The courtyard was very nice and the hotel was very retro.

Cons:

I was on the first floor and the sound from the second floor was horrible.

2026-08-19 • via Nuitee
C
Cynthia • family_with_children • us
8
We loved being here with our young grandchildren. They swam all day and had lots of snacks at hotel
Pros:

The pool was awesome. Close to some really good restaurants incliuding the one onsite, the courtyard area and the outdoor patios. Rooms were nice a big.

Cons:

The carpet was pretty dirty.

2026-08-18 • via Nuitee
B
Betty • solo_traveller • us
8
Pros:

Good variety.

Cons:

Out side entries need cleaned #3 was dirty.

2026-08-18 • via Nuitee
J
Janelle • family_with_children • us
6
Great location,pretty clean. It's hotel food, go elsewhere.
Pros:

Great location next to the park. Decent place to stay. Good AC.

Cons:

I wouldn't have eaten the breakfast had I known I had to pay for it. Fruit overly ripe, very salty protein options, and I wouldn't feed the oatmeal to a baby.
When I was trying to check out, nobody was at the desk for a couple minutes. Very underwhelming experience at the front desk in general.

2026-08-17 • via Nuitee
S
Sandra • couple • us
10
2026-08-14 • via Nuitee
F
Freedom697137 • Family
10
Wonderful retro gem!
Pros:

I really love the layout of this hotel and I really hope it leans into retro its charm instead of forcing gray-bland palates and modern finishes. The courtyard rooms are spectacular and the staff is delightful. Fantastic location. When and if I have to stay in the Tri-Cities I’ll be staying here.

2026-08-06 • via Tripadvisor
C
Cynthia Maloney • solo_traveller • us
9
2026-08-04 • via Nuitee
C
Christopher • extended_group • us
8
2026-08-03 • via Nuitee
W
wongjl73 • Business
8
Pleasant
Pros:

Great location and fabulous staff. The hotel could use a little renovation to make it not quite so dated though…

2026-08-01 • via Tripadvisor
E
ellison116 • Family
10
Would Stay Here Again 100%
Pros:

Excellent staff, great rooms, very nice pool/hot tub, protected area (courtyard) for kids to play plus the breakfast offered the full range - great selections and fresh/hot. Steakhouse 100 steps away was excellent as well.

2026-07-28 • via Tripadvisor
R
R2484XEwilliamf • Business
10
Hot restaurants
Pros:

With the exception of the hvac not working in the restaurant it was a great place

2026-07-25 • via Tripadvisor
Q
Q8422UHbettyb • Family
10
Wonderful Service
Pros:

The first night I had issues in the room. I have extreme asthma and there was mold in the air duct in the room so it was a horrible first night and for the he second night they moved me to the top floor. This worked well and it was great!

2026-07-21 • via Tripadvisor