DoubleTree By Hilton Sacramento

Hotels
•
Doubletree by Hilton
7.8 (577 reviews)
2001 Point West Way , Sacramento , us
+19169298855

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Great location
Friendly staff
Good food
Cons:
Poor service in specific situations
Issues with room quality
Parking fees

Categories

Cleanliness
7.03
Reviews mention cleanliness as a positive aspect, but also noted issues like clogged drains.
Service
8.5
Mixed reviews; some praised service while others faced issues with staff responsiveness.
Location
8.54
Repeatedly mentioned as a benefit, particularly for its proximity to attractions.
Room Quality
7.49
Mentioned issues with wrong room bookings and maintenance of amenities.
Amenities
8.02
General satisfaction with on-site amenities despite some complaints.
Value for Money
6.98
Complaints about charges like parking and service quality, affecting perceived value.
Food and Beverage
8.03
Food was positively mentioned, but issues with breakfast reservations were reported.
Overall Experience
7.8
The experience was mixed; previous stays were better compared to the recent one.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:32

Property Description

Convenient Location and Spacious Rooms
Situated on 17 acres near the Capital City Freeway, DoubleTree By Hilton Sacramento in the Arden-Point West Business District offers rooms and suites with balconies, comfortable seating, and modern amenities like cable TV and tea/coffee-making facilities.

Impressive Facilities for Leisure and Business
Enjoy the outdoor pool, 24-hour gym, and business center during your stay. Whether it's relaxing by the poolside or catching up on work, the hotel has you covered.

Dining Options and Nearby Attractions
Indulge in delicious meals at Twigs Cafe or unwind with a drink at Twigs Lounge. With its proximity to Riverfront Park and California State University, Sacramento DoubleTree is the perfect choice for both leisure and business travelers.

Book your stay now and experience the best of Sacramento at DoubleTree By Hilton!

Important information:

You must show a valid photo ID and major credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please Note: Only pets up to 18 kg/39 lbs are allowed with a non-refundable deposit charged at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

  • Internet

    Wired internet is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

7.8
Based on 577 reviews
Cleanliness: 7.03
Service: 8.5
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.8
M
Mark • couple • us
2
We will never stay at this property again - We still enjoy Hilton properties, just not this one.
Pros:

location was close to where we needed to be
The armchair was comfortable

Cons:

hotel did not have bell people but used security for luggage assistance
ramps for using rolling luggage are outdated, inconvenient and not user friendly for older people
luggage trolleys are small and need to be larger like other hotels
it took 5 minutes to travel from the front lobby to our room
the desk chair was uncomfortable and not ergonomic for sitting at the desk
the elevator was not always air conditioned
the hallways were not always air conditioned
the lobby furniture was very uncomfortable with no back support, and the lobby was not a conducive place to spend time
the workout room was so very far away and isolated and difficult to locate, staff were not very helpful with directions
the elevator was broken on our check out date, so we had to use security and our own wits to travel down 3 floors to our vehicle with 11 pieces of luggage
I would not recommend this property for individuals who have ambulation issues
there is no business center or place to do some work
housekeeping did not always come even after the front desk was notified and reassured us that they would be coming

2026-07-01 • via Nuitee
J
James • solo_traveller • us
10
2026-06-30 • via Nuitee
J
Jessica • couple • us
1
No help, no communication, no refund, no stay.
Cons:

They dont take my credit card and I wasnt aware until I got there. I already paid $217 and the staff couldn't help me at all. So I wasnt able to get into my room. I had to find another hotel so I stayed at the Hampton and I'm out $217.. they wouldn't even refund me.

2026-06-29 • via Nuitee
M
Mark • couple • us
6
disappointed in this Hilton as it did not meet my expectations of what a Hilton Doubletree should be
Pros:

room was comfortable

Cons:

elevators did not have the air conditioning working all of the time/ the walkways to the elevators were not air conditioned. No business center, seating in the reception area were very uncomfortable and no supportive. there must have been a reason why they were not used very much.

2026-06-25 • via Nuitee
M
Mark • couple • us
8
2026-06-25 • via Nuitee
F
Fujiko • solo_traveller • us
10
After long driving, the staff’s smile and delicious cookies cheered me up!
Pros:

Free parking
Spacious and clean room
Bath tub
Friendly and kind workers
Cold water everywhere

Cons:

Too big to move around
They were clean but pretty old towels were mixed with newer towels.

2026-06-23 • via Nuitee
W
WILLIAM • extended_group • us
2
Honestly, my experience wouldn’t have been enjoyable without the television.
Cons:

I find it frustrating that I couldn't use the TV without entering my email and personal password. This system is inconvenient and unnecessary—sometimes I just want to enjoy regular TV or YouTube without obstacles.

2026-06-23 • via Nuitee
F
Fulton • couple • us
8
Pros:

Clean friendly staff

Cons:

Private pool party taking place during our stay but we were charged full price for our stay. We should’ve been discounted for non use of pool

2026-06-23 • via Nuitee
J
JoongHyun • family_with_children • kr
9
2026-06-19 • via Nuitee
A
Anthony • couple • us
9
2026-06-13 • via Nuitee
B
Breanna • couple • us
9
2026-06-12 • via Nuitee
B
BruceF35 • Solo travel • San Luis Obispo, San Luis Obispo County, California
2
Decent hotel but terrible customer service
Pros:

I stayed at the Doubletree for one night in March 2026. The hotel is decent and serviceable, and looks somewhat dated (not surprising as it's probably been around for at least a few decades.) I left a pair of white jeans and a belt in the hotel room bathroom; clearly my fault. I called the hotel and think they found the items and were planning to ship them to me. But a few weeks later I found myself in Sacramento unexpectedly so I figured I would go pick up the items. But no...they couldn't find them! I don't know how you can lose stuff like that; they must have a very disorganized system. And this a major brand (Hilton) hotel! Emails to the general manager requesting a discussion went unreturned.

2026-06-10 • via Tripadvisor
S
Shelley • couple • us
8
Clean, pleasant stay
Pros:

Clean, well-kept rooms and hallways. Restaurant and coffee shop convenient. Appreciated that there was no extra charge for pets.

Cons:

There was a heavy perfumey smell in the rooms and lobby area. Parking charge seemed unnecessary given there is no security and the parking lot is wide open.

2026-06-10 • via Nuitee
C
Cruiser12476802075 • Solo travel • Mansfield-et-Pontefract, Outaouais Region, Quebec
2
Terrible customer service
Pros:

Arrived at 1:30pm and there were no rooms available and told me I had to come back at 4:00. Asked front desk if I could wait in the lobby and as soon as housekeeping releases a room could they call me over? They continued to belittle me saying guaranteed check in is 4:00… like I was a child. There was zero movement or interest in helping get me in once a room became free.
I asked if all the clean room became available all at once at 4:00 and she told me once again that their check in was 4:00. She said they have no way to contact housekeeping.
I travel every week and know this is complete BS.
Anyways zero help to try and make the stay better. Won’t come back.

2026-06-09 • via Tripadvisor
S
SANJUANA • couple • us
10
2026-06-08 • via Nuitee
G
Griebling • solo_traveller • us
9
Pros:

Very nice stay, conveniently located and had everything you needed- except shower cap!

Cons:

Hours the restaurant was open,

2026-06-08 • via Nuitee
G
Guadalupe • family_with_children • us
10
2026-06-08 • via Nuitee
D
daejah • couple • us
8
2026-06-08 • via Nuitee
F
Freia • solo_traveller • de
6
2026-06-07 • via Nuitee
S
Sheila • couple • us
8
Pros:

This hotel is very clean and safe. Check in was a breeze.

Cons:

I couldn’t log on to the WiFi.Kept getting error message that my information wasn’t available.So, I didn’t log in. Not that big of a deal for me.But could be for someone working.

2026-06-07 • via Nuitee