DoubleTree By Hilton Sacramento

Hotels
•
Doubletree by Hilton
7.8 (588 reviews)
2001 Point West Way , Sacramento , us
+1 916-929-8855

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Great location
Friendly staff
Good food
Cons:
Poor service in specific situations
Issues with room quality
Parking fees

Categories

Cleanliness
7.03
Reviews mention cleanliness as a positive aspect, but also noted issues like clogged drains.
Service
8.5
Mixed reviews; some praised service while others faced issues with staff responsiveness.
Location
8.54
Repeatedly mentioned as a benefit, particularly for its proximity to attractions.
Room Quality
7.49
Mentioned issues with wrong room bookings and maintenance of amenities.
Amenities
8.02
General satisfaction with on-site amenities despite some complaints.
Value for Money
6.98
Complaints about charges like parking and service quality, affecting perceived value.
Food and Beverage
8.03
Food was positively mentioned, but issues with breakfast reservations were reported.
Overall Experience
7.8
The experience was mixed; previous stays were better compared to the recent one.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:32

Property Description

Convenient Location and Spacious Rooms
Situated on 17 acres near the Capital City Freeway, DoubleTree By Hilton Sacramento in the Arden-Point West Business District offers rooms and suites with balconies, comfortable seating, and modern amenities like cable TV and tea/coffee-making facilities.

Impressive Facilities for Leisure and Business
Enjoy the outdoor pool, 24-hour gym, and business center during your stay. Whether it's relaxing by the poolside or catching up on work, the hotel has you covered.

Dining Options and Nearby Attractions
Indulge in delicious meals at Twigs Cafe or unwind with a drink at Twigs Lounge. With its proximity to Riverfront Park and California State University, Sacramento DoubleTree is the perfect choice for both leisure and business travelers.

Book your stay now and experience the best of Sacramento at DoubleTree By Hilton!

Important information:

You must show a valid photo ID and major credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please Note: Only pets up to 18 kg/39 lbs are allowed with a non-refundable deposit charged at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

  • Internet

    Wired internet is available in all areas and costs USD 9.95 per 24 hours.

Location

Guest Reviews

7.8
Based on 588 reviews
Cleanliness: 7.03
Service: 8.5
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.8
D
Daniel • solo_traveller • us
9
I felt very comfortable, private, rested.
Pros:

Cleanliness of the bathroom in the room and fixtures were well maintained

Cons:

How spread out the rooms were from the lobby

2026-07-23 • via Nuitee
W
William • family_with_children • us
10
2026-07-23 • via Nuitee
C
Carmona • solo_traveller • us
10
2026-07-16 • via Nuitee
C
Carmona • solo_traveller • us
10
2026-07-16 • via Nuitee
M
Matthew • solo_traveller • us
10
2026-07-15 • via Nuitee
C
Castlegirl • solo_traveller • us
7
Good location
Pros:

The room was very large and nice having a vanity area outside the bathroom

Cons:

The TV did not work even after 2 people came to the room to try and fix it

2026-07-15 • via Nuitee
M
Maria L • family_with_children • au
8
Pros:

Great Location and Facility, couldn't believe how large it is.

Cons:

The Breakfast Card is misleading. It reads:

With Our Compliments
ONE FULL BREAKFAST BUFFET
Serving from 6.00am to 10.00am

We were looking forward for a wide selection you receive at a Buffet.
However instead we were giving a menu and to choose only one Meal.
We have travelled around and have been to Many Buffet Breakfast deals, but never like this!?

Your card requires amending the actual requirements.

Thank you

Kind regards
Maria

2026-07-14 • via Nuitee
R
Ruvalcaba • couple • us
5
2026-07-13 • via Nuitee
P
Paul • solo_traveller • gu
5
2026-07-13 • via Nuitee
G
Gohar • couple • am
9
Pros:

Удобная постель,номер чистый.Персонаж вежливый.

Cons:

В номере не было тапочек и других принадлежностей в ванной.

2026-07-12 • via Nuitee
J
Jessica • couple • us
1
Cons:

AC wasn’t working. Engineering came and said there wasn’t anything wrong. Told desk and no alternative offered. Left that day and had to book another room at a different hotel.

2026-07-11 • via Nuitee
J
Joshy • family_with_children • us
5
Cons:

When entering the room there was a pungent smell. The bed and pillow also had a rotten smell. There was no remote for the television. In general not worth the price you’re paying.

2026-07-10 • via Nuitee
G
Gilda • family_with_children • us
10
Pros:

It was amazing

Cons:

Nothing

2026-07-08 • via Nuitee
J
Jennifer • extended_group • us
6
Good
Cons:

We had a very noisy family next to us. Screaming kids, slamming doors, and yelling made for a late night and poor sleep. Not the hotels fault, but maybe consider putting families with small children in the same building, versus mixing with adult travelers?

2026-07-08 • via Nuitee
Z
Zhijian • extended_group • de
8
2026-07-08 • via Nuitee
D
Doug • couple • us
9
2026-07-08 • via Nuitee
T
Tammy • couple • us
8
2026-07-07 • via Nuitee
M
Mario • family_with_children • us
10
Calidad y excelencia
Pros:

Todo excelente

2026-07-06 • via Nuitee
T
timosR1101BI • Business
2
Rude staff
Pros:

I booked this room a week in advance through Expedia. When I arrived at the hotel, I was told I needed a card on file for the security deposit. I provided my bank card, but the desk clerk said they didn’t accept it and pointed to a sign listing certain prepaid cards. I explained that my card was not prepaid, it’s from First Carolina Bank, a legitimate bank with multiple physical locations, but they still refused it.
The clerk then told me they only accept certain banks, like Bank of America or Golden 1. Because of this, they refused to give me the room I had already paid for and would not issue a refund, instead directing me to contact Expedia. When I reached out to Expedia, I was told they don’t typically provide refunds for situations like this and would need to confirm the hotel’s refusal.
I ultimately had to leave without a room over a security deposit issue, which was both embarrassing and a complete waste of my time. I would not recommend staying here because the staff are unprofessional

2026-07-03 • via Tripadvisor
M
Mark • couple • us
2
We will never stay at this property again - We still enjoy Hilton properties, just not this one.
Pros:

location was close to where we needed to be
The armchair was comfortable

Cons:

hotel did not have bell people but used security for luggage assistance
ramps for using rolling luggage are outdated, inconvenient and not user friendly for older people
luggage trolleys are small and need to be larger like other hotels
it took 5 minutes to travel from the front lobby to our room
the desk chair was uncomfortable and not ergonomic for sitting at the desk
the elevator was not always air conditioned
the hallways were not always air conditioned
the lobby furniture was very uncomfortable with no back support, and the lobby was not a conducive place to spend time
the workout room was so very far away and isolated and difficult to locate, staff were not very helpful with directions
the elevator was broken on our check out date, so we had to use security and our own wits to travel down 3 floors to our vehicle with 11 pieces of luggage
I would not recommend this property for individuals who have ambulation issues
there is no business center or place to do some work
housekeeping did not always come even after the front desk was notified and reassured us that they would be coming

2026-07-01 • via Nuitee