DoubleTree by Hilton San Jose

Hotels
•
Doubletree by Hilton
6.8 (488 reviews)
2050 Gateway Place , San Jose , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Shuttle service available
Cons:
Dirty and outdated rooms
Limited amenities
High cost for value received

Categories

Cleanliness
4.69
Room was dirty and needed maintenance, which greatly impacted the initial impression.
Service
8.66
Staff were consistently described as helpful and attentive throughout multiple reviews.
Location
8.2
Convenient location near the airport and walking distance to various amenities.
Room Quality
5.65
Rooms were described as outdated and some amenities were lacking.
Amenities
7.18
Basic amenities available, with potential for improvement in modernizing.
Value for Money
6.14
Pricing was considered high relative to the condition of the facilities.
Food and Beverage
7.19
Several reviews highlighted positive experiences with meals and bar service.
Overall Experience
6.66
Mixed experiences overall, with some positive aspects overshadowed by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:14

Property Description

Luxurious Accommodations with Modern Amenities

Experience a luxurious stay at DoubleTree by Hilton San Jose, just minutes away from the airport. Indulge in spacious contemporary rooms with HDTVs and enjoy dining at the on-site restaurants. Relax on your private balcony and make use of the large study desk in each room.

Fine Dining and Culinary Delights

Savor the finest steaks and chops at Spencer’s for Steak and Chops, or opt for a casual breakfast at Sprigs. Don't miss out on the California-inspired sushi and seafood at Sushi & Sake Bar. Enjoy a wide selection of scotch, wine, and bourbon in a cozy ambiance.

Fitness and Relaxation Options

Stay active at the 24-hour fitness center or unwind with a refreshing swim in the outdoor pool. Explore the gift shop or utilize the business center during your stay. Book now and elevate your San Jose experience at DoubleTree by Hilton.

Important information:

Please note: The property requires a deposit fee for each night stayed at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 488 reviews
Cleanliness: 4.69
Service: 8.66
Location: 8.2
Room Quality: 5.65
Amenities: 7.18
Value for Money: 6.14
Food and Beverage: 7.19
Overall Experience: 6.66
• family_with_children • us
3
Wasn't a great stay due to the hotel being dirty. And not to the Standards of DoubleTree.
Pros:

staff is friendly

Cons:

The hotel is not the clean. Elevator track dirty. lots of dust in closet in rooms. carpet old. This doubletree is far below what I am used to at other doubletree hotels. Very disappointing.

2026-05-24 • via Nuitee
R
Richard • couple • us
5
Pros:

Location

Cons:

The staff was rude ., not helpful when asked questions

2026-05-19 • via Nuitee
D
David • solo_traveller • us
10
2026-05-17 • via Nuitee
A
Andrew • family_with_children • us
8
2026-05-14 • via Nuitee
M
Molina • couple • us
9
2026-05-12 • via Nuitee
S
Santan • solo_traveller • us
10
2026-04-16 • via Nuitee
D
demetriak2016 • Friends getaway • Lodi, California
4
Not Quite the Hilton Standard We Expected
Pros:

This property is located in an industrial area, so there isn’t much nearby. It’s also right next to the freeway, so if you have a balcony, be prepared for a fair amount of noise.

One thing to note—if you’re considering Club Level, it’s not what you might expect compared to other Hilton properties. There aren’t the usual amenities, and no alternatives or vouchers were offered during our stay. Also, refrigerators and microwaves are not standard in the rooms—you’ll need to upgrade or request one, (for a price) and even then, availability can be limited.

The hotel itself is on the older side. The rooms were decent, but some areas of the property could use better maintenance. For example, one of our room locks didn’t work properly, and another door had to be lifted to open. There were many other items as well. The hallways also had an unpleasant odor at times.

Service was a bit hit or miss. While a few staff members were helpful, others came across as less welcoming. When we brought up some of the room issues, it seemed like they were already aware but not overly concerned.

We were there during a dance convention, so the hotel was very busy. The only dining option available was understaffed, and the on-site steakhouse wasn’t open during our stay. They do offer complimentary water and a warm cookie, which is a nice touch, although service around that felt inconsistent.

Parking is $32 per night, uncovered, and without visible security.

Overall, the stay was okay, but it didn’t quite meet the standard I typically expect from a Hilton property.

2026-04-13 • via Tripadvisor
S
ShellsBells0510 • Business • Nashville, Davidson County, Tennessee
4
Stay somewhere Else!
Pros:

This hotel needs a complete renovation. Rooms are old, worn, just nasty. The hotel is full of restaurants and none of them are open, only the lobby bar/lounge. No room service. Restaurant staff was the only saving grace.

2026-03-28 • via Tripadvisor
R
Reyna • couple • us
10
2026-03-26 • via Nuitee
I
Ignacio • couple • us
7
2026-03-21 • via Nuitee
T
travelbugg531 • Couples • Temecula, California
4
Would not stay here again.
Pros:

Dirty, old, and outdated. The room is gross, and the ceiling is missing pieces in the bathroom area. Sleeping under the covers felt damp and it is because the room is humid, even at 69 degrees temp. The room is in need of remodeling. Not comfortable at all. The front desk ladies were rude and unwelcoming when checking in on the evening of 3/19/26. The hotel shuttle driver was nice though.

2026-03-20 • via Tripadvisor
C
Crystal • solo_traveller • us
10
2026-03-20 • via Nuitee
M
Morten • couple • dk
8
2026-03-14 • via Nuitee
T
T2702YMalexanderr • Business
4
In dire need of refurbishment
Pros:

Overall this hotel is in desperate need of a refurbishment of the hotel rooms. It is evident that money has gone into refurbishing lobby and conference spaces only.

The rooms are huge with balconies, beds are comfortable and kept clean, however the room itself is pretty much original to 1970 with the shower having low pressure in a old bath tub and the A/C is weak. Carpet is old and stained and the room initially smelt musty when checking in. After a couple of days with ventilation the smell went.

Door locks are warn out so don’t initially open or require moving handle upwards to open.

Onsite food options are poor, with the steakhouse being closed and the remaining restaurant being overpriced with average food. Avoid soda’s from the gun as my drink had a nasty aftertaste and was gritty, they rectified this by serving coke from cans instead.

Staff are polite and friendly though.

This hotel has such potential and its location is excellent, however in its current state it’s an embarrassment to the Doubletree brand.

Other options nearby are better for the same price or less.

Finally, the price for parking is disgusting with no discount for guests or diamond members.

2026-03-11 • via Tripadvisor
T
Taylor • solo_traveller • us
4
Not. Good
Pros:

A/c in room wasn’t working

Cons:

Smell the rugs the a/c the list goes on…….it was not worth $284

2026-03-11 • via Nuitee
K
Karl • solo_traveller • us
1
2026-03-02 • via Nuitee
K
KATSUHIRO • solo_traveller • jp
4
失敗
Pros:

場所

Cons:

全てが古い、価格が高すぎる

2026-02-28 • via Nuitee
J
Jeffery • solo_traveller • us
6
Used to be business
Pros:

Location

Cons:

Lack of upkeep. When are you going to take down the Spencers sign and poster?

2026-02-26 • via Nuitee
S
Seaside58195909330 • Business
2
Disgusting Rooms
Pros:

Don't be fooled by the nice lobby. Rooms are disgusting. Dirty old carpet, and desperately needed update. Paid top dollar for an absolutely disgusting room. Talked with manager and he said owners are aware and refuse to update the rooms. Hilton ought to remove their name. Absolutely embarrassing.

2026-02-24 • via Tripadvisor
H
Huang • family_with_children • us
4
Pros:

The check-in staff was friendly.

Cons:

The front desk phone was always busy, they always pick up the phone and ask me to wait because there are other customers who are in front of me.

Also they agreed to send new TV remote batteries to my room, but they never did.

And no one could give me a clear answer whether the just happen to not have run out of complementary shower caps or they simply don’t offer them.

2026-01-20 • via Nuitee