DoubleTree by Hilton San Jose

Hotels
•
Doubletree by Hilton
6.8 (521 reviews)
2050 Gateway Place , San Jose , US
+1 408-453-4000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Shuttle service available
Cons:
Dirty and outdated rooms
Limited amenities
High cost for value received

Categories

Cleanliness
4.69
Room was dirty and needed maintenance, which greatly impacted the initial impression.
Service
8.66
Staff were consistently described as helpful and attentive throughout multiple reviews.
Location
8.2
Convenient location near the airport and walking distance to various amenities.
Room Quality
5.65
Rooms were described as outdated and some amenities were lacking.
Amenities
7.18
Basic amenities available, with potential for improvement in modernizing.
Value for Money
6.14
Pricing was considered high relative to the condition of the facilities.
Food and Beverage
7.19
Several reviews highlighted positive experiences with meals and bar service.
Overall Experience
6.66
Mixed experiences overall, with some positive aspects overshadowed by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:14

Property Description

Luxurious Accommodations with Modern Amenities

Experience a luxurious stay at DoubleTree by Hilton San Jose, just minutes away from the airport. Indulge in spacious contemporary rooms with HDTVs and enjoy dining at the on-site restaurants. Relax on your private balcony and make use of the large study desk in each room.

Fine Dining and Culinary Delights

Savor the finest steaks and chops at Spencer’s for Steak and Chops, or opt for a casual breakfast at Sprigs. Don't miss out on the California-inspired sushi and seafood at Sushi & Sake Bar. Enjoy a wide selection of scotch, wine, and bourbon in a cozy ambiance.

Fitness and Relaxation Options

Stay active at the 24-hour fitness center or unwind with a refreshing swim in the outdoor pool. Explore the gift shop or utilize the business center during your stay. Book now and elevate your San Jose experience at DoubleTree by Hilton.

Important information:

Please note: The property requires a deposit fee for each night stayed at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.8
Based on 521 reviews
Cleanliness: 4.69
Service: 8.66
Location: 8.2
Room Quality: 5.65
Amenities: 7.18
Value for Money: 6.14
Food and Beverage: 7.19
Overall Experience: 6.66
V
vargas • couple • mx
10
Excelente
Pros:

Las personas de recepción súper amables mi habitación muy limpia me encantó q tenía balcón

2026-09-17 • via Nuitee
B
Bravo • couple • us
1
The hotel needs major updates, especially in the handicap rooms.
Pros:

The location was convenient for my stay.

Cons:

The handicap room did not have a refrigerator, which is a serious issue for guests who need to store medication. The room was very old: the TV had no brightness, the bathroom’s overhead light cover was falling apart, and the bed sank completely when lying down. Overall, the room condition was not acceptable for a Hilton property.

2026-09-14 • via Nuitee
M
Martinez • couple • us
8
It was kind of gay
Pros:

Nice views

Cons:

Lots of happy (gay) people

2026-09-10 • via Nuitee
H
Hope • couple • us
1
Pros:

The food was it

Cons:

Everything else we had no hot water

2026-09-01 • via Nuitee
R
Rohan Jagdish • solo_traveller • us
6
2026-08-29 • via Nuitee
B
Belinda • solo_traveller • us
9
2026-08-26 • via Nuitee
B
Belinda • solo_traveller • us
9
2026-08-26 • via Nuitee
Y
Yareli Marisol • solo_traveller • mx
10
2026-08-24 • via Nuitee
K
Kenneth • couple • us
10
2026-08-22 • via Nuitee
E
Esbeydy • solo_traveller • us
3
2026-08-21 • via Nuitee
K
Kelly • couple • us
10
Very helpful staff. Clean and comfortable room
Cons:

The Shower head was too low

2026-08-15 • via Nuitee
S
Swift • couple • us
4
Pros:

I paid for two days of meals. Second day after seeing ACDC, I arrived at breakfast 2 minutes late. Was told it's closed. They wouldn't even let me get coffee.

Cons:

There was no mention of having to pay for parking when I booked my stay. It took 20 minutes for shower to get hot. Then you couldn't adjust the temperature.

2026-08-10 • via Nuitee
P
Peggy • couple • us
5
Pros:

Affordable and location

Cons:

Rooms are outdated. Place smells old and musty. Carpets dirty.

2026-08-07 • via Nuitee
A
Abhishek • solo_traveller • ca
7
Cons:

Staff seemed rude and unfriendly

2026-08-07 • via Nuitee
J
Janet • solo_traveller • us
5
Quick
Pros:

Very old

Cons:

Staff was exceptionally helpful

2026-07-24 • via Nuitee
S
simonlA6096NV • Solo travel
10
Front Desk Hero
Pros:

After arriving in San Jose tired and jet-lagged, the last thing I wanted to hear was that there was an issue with my booking. Joseph was fantastic—patient, understanding, and quick to resolve the problem. He turned what could have been a stressful start to my trip into a smooth check-in and truly saved my vacation plans. Thank you, Joseph!

2026-07-22 • via Tripadvisor
B
BARRY • extended_group • us
10
It was a very homey lik stay.
Pros:

The cookies!...The staff actually.

Cons:

Nothing.

2026-07-20 • via Nuitee
L
Lizbet • couple • us
10
I would go here again. I like how friendly the staff were
Pros:

Clean and staff very friendly

Cons:

Everything was good

2026-07-20 • via Nuitee
S
Seaside655401 • Family
2
Do NOT Recommend
Pros:

We stayed at the DoubleTree by Hilton San Jose from July 1–2. We paid for parking in their "Paid Secure Lot", expecting our vehicle would be reasonably secure.

Unfortunately, overnight someone broke into our car by smashing the window. We later learned that six other vehicles in the same parking area were also broken into that night. We filed a police report, and according to the responding officers, hotel security stated that the parking lot cameras were not functioning. We were then told by the hotel security that their insurance would take care of it, so we didn't run the repairs through our insurance..

Fortunately, we did not leave any valuables in the vehicle, so nothing was stolen. However, we were left with the cost and inconvenience of replacing the broken window. Afterward, the hotel's insurance company contacted us and informed us they would not cover any of the damages.

What started as a $300 hotel stay ended up costing us much more $$$ after repairs. If vehicle security is important to you, I would recommend considering one of the other hotels in the area that offers secure parking with functioning surveillance. This experience was a major disappointment and not what we expected from a Hilton property.

2026-07-15 • via Tripadvisor
J
j0anneda • Family • La Quinta, Greater Palm Springs, California
2
Stay clear
Pros:

Room was dirty and in disrepair.
Carpets are dirty, shower tile was dirty, hand held shower head is broken they used tape to hold it together. Saw large bugs in the common areas. Furniture in lobby is damaged. Our room smelled like dirty feet. This place needs to be shut down and remodeled. It’s pretty disgusting.
Only good thing is the lobby store, and the bar food and drinks are good.

2026-07-14 • via Tripadvisor