DoubleTree by Hilton San Jose

Hotels
•
Doubletree by Hilton
6.8 (505 reviews)
2050 Gateway Place , San Jose , us
+1 408-453-4000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Shuttle service available
Cons:
Dirty and outdated rooms
Limited amenities
High cost for value received

Categories

Cleanliness
4.69
Room was dirty and needed maintenance, which greatly impacted the initial impression.
Service
8.66
Staff were consistently described as helpful and attentive throughout multiple reviews.
Location
8.2
Convenient location near the airport and walking distance to various amenities.
Room Quality
5.65
Rooms were described as outdated and some amenities were lacking.
Amenities
7.18
Basic amenities available, with potential for improvement in modernizing.
Value for Money
6.14
Pricing was considered high relative to the condition of the facilities.
Food and Beverage
7.19
Several reviews highlighted positive experiences with meals and bar service.
Overall Experience
6.66
Mixed experiences overall, with some positive aspects overshadowed by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:14

Property Description

Luxurious Accommodations with Modern Amenities

Experience a luxurious stay at DoubleTree by Hilton San Jose, just minutes away from the airport. Indulge in spacious contemporary rooms with HDTVs and enjoy dining at the on-site restaurants. Relax on your private balcony and make use of the large study desk in each room.

Fine Dining and Culinary Delights

Savor the finest steaks and chops at Spencer’s for Steak and Chops, or opt for a casual breakfast at Sprigs. Don't miss out on the California-inspired sushi and seafood at Sushi & Sake Bar. Enjoy a wide selection of scotch, wine, and bourbon in a cozy ambiance.

Fitness and Relaxation Options

Stay active at the 24-hour fitness center or unwind with a refreshing swim in the outdoor pool. Explore the gift shop or utilize the business center during your stay. Book now and elevate your San Jose experience at DoubleTree by Hilton.

Important information:

Please note: The property requires a deposit fee for each night stayed at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 505 reviews
Cleanliness: 4.69
Service: 8.66
Location: 8.2
Room Quality: 5.65
Amenities: 7.18
Value for Money: 6.14
Food and Beverage: 7.19
Overall Experience: 6.66
J
Janet • solo_traveller • us
5
Quick
Pros:

Very old

Cons:

Staff was exceptionally helpful

2026-07-24 • via Nuitee
S
simonlA6096NV • Solo travel
10
Front Desk Hero
Pros:

After arriving in San Jose tired and jet-lagged, the last thing I wanted to hear was that there was an issue with my booking. Joseph was fantastic—patient, understanding, and quick to resolve the problem. He turned what could have been a stressful start to my trip into a smooth check-in and truly saved my vacation plans. Thank you, Joseph!

2026-07-22 • via Tripadvisor
L
Lizbet • couple • us
10
I would go here again. I like how friendly the staff were
Pros:

Clean and staff very friendly

Cons:

Everything was good

2026-07-20 • via Nuitee
B
BARRY • extended_group • us
10
It was a very homey lik stay.
Pros:

The cookies!...The staff actually.

Cons:

Nothing.

2026-07-20 • via Nuitee
S
Seaside655401 • Family
2
Do NOT Recommend
Pros:

We stayed at the DoubleTree by Hilton San Jose from July 1–2. We paid for parking in their "Paid Secure Lot", expecting our vehicle would be reasonably secure.

Unfortunately, overnight someone broke into our car by smashing the window. We later learned that six other vehicles in the same parking area were also broken into that night. We filed a police report, and according to the responding officers, hotel security stated that the parking lot cameras were not functioning. We were then told by the hotel security that their insurance would take care of it, so we didn't run the repairs through our insurance..

Fortunately, we did not leave any valuables in the vehicle, so nothing was stolen. However, we were left with the cost and inconvenience of replacing the broken window. Afterward, the hotel's insurance company contacted us and informed us they would not cover any of the damages.

What started as a $300 hotel stay ended up costing us much more $$$ after repairs. If vehicle security is important to you, I would recommend considering one of the other hotels in the area that offers secure parking with functioning surveillance. This experience was a major disappointment and not what we expected from a Hilton property.

2026-07-15 • via Tripadvisor
J
j0anneda • Family • La Quinta, Greater Palm Springs, California
2
Stay clear
Pros:

Room was dirty and in disrepair.
Carpets are dirty, shower tile was dirty, hand held shower head is broken they used tape to hold it together. Saw large bugs in the common areas. Furniture in lobby is damaged. Our room smelled like dirty feet. This place needs to be shut down and remodeled. It’s pretty disgusting.
Only good thing is the lobby store, and the bar food and drinks are good.

2026-07-14 • via Tripadvisor
A
Alison • couple • us
8
2026-07-08 • via Nuitee
M
MANUEL • solo_traveller • gt
10
2026-07-05 • via Nuitee
V
Vasantha • extended_group • us
7
Conveient, value for money aging carpets and needs some love!
Pros:

The property’s was centrally located close enough to Santana Row in San Jose, set on a large parcel of land with plenty of guest parking spaces.
Had couple of choices of restaurants & dining.

Cons:

The carpets in the hallways and rooms were worn out and a bit dirty. They needed a good steam cleaning.
There was only one trash can in the room, expected one in bathroom & another near the desk.
There was no sign to hang on the door for cleaning or do not disturb.

Looks like checklist for rooms were not strictly maintained.

2026-07-04 • via Nuitee
L
Lisa Fe • couple • us
9
2026-07-03 • via Nuitee
J
Jennifer • couple • us
10
2026-06-28 • via Nuitee
J
Juan • couple • us
8
Remodel
Pros:

Location was great

Cons:

It needs to be remodel

2026-06-24 • via Nuitee
G
Gazy • family_with_children • us
1
Pros:

Not a 4 star hotel and dirty and old and A/C not working

Cons:

Old and ac not working Hot

2026-06-23 • via Nuitee
V
Vincent • solo_traveller • us
9
2026-06-22 • via Nuitee
T
Talal • extended_group • ae
5
2026-06-21 • via Nuitee
M
Michael • couple • us
7
Everything was nice and clean the people were friendly the prices of drinks at the bar were very exp
Cons:

The room seemed a little bit dated it could use a little bit updating and remodeling.

2026-06-19 • via Nuitee
S
sammanthaa2026 • Business
2
Lost/stolen items
Pros:

I stayed there two weeks ago, and I noticed a few days after coming back home that the only thing I was missing was my little bag full of jewelry which included my wedding band,wedding ring,necklace and earrings . Mind you I stayed there all weekend and have my jewelry on me except for one hour when I had to teach at one of the ballrooms. Prior to me leaving that hour I did have the jewelry in the bag. After I return from my class, I packed my stuff to leave. When I was unpacking my stuff I realized that was the only missing items

I tried to contact the hotel to see if it was left or if someone had turned it in because it could only have been in the hotel room

They sent me to a security site where I still haven’t heard any information. Nobody was trying to be helpful. It’s actually ridiculous that my items were for sure there and now they’re gone missing and nobody wants to be helpful. There was a lot of other sketchy stuff that happened that weekend that I do not want to post, but will if necessary. All I ask is for my items to either be returned or for the cost of the items to be returned. These are very valuable sentimental items.

2026-06-16 • via Tripadvisor
R
robert • solo_traveller • us
2
2026-06-15 • via Nuitee
T
Tracci • couple • us
7
2026-06-09 • via Nuitee
R
Rosasamaro • solo_traveller • us
3
Pros:

El personal fue lo unico 1000 de 10

Cons:

Eran muy viejos los cuartos, era muy caro todo cobran y la cama rechinaba mucho olía mucho a sustancias y muchas cosas mas.

2026-06-08 • via Nuitee