Extended Stay America Suites - Houston - Galleria

Hotels
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Extended Stay America Suites
7.7 (853 reviews)
2500 McCue Road , Houston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Breakfast quality
Cons:
Room quality
Maintenance issues

Categories

Cleanliness
6.91
Multiple reviews mention issues with outdated rooms and dirty kitchen facilities.
Service
8.38
General sentiment is positive regarding staff friendliness and helpfulness.
Location
8.92
Repeated mentions of excellent location, close to key attractions.
Room Quality
6.37
Concerns about worn-out beds and old furniture mentioned in reviews.
Amenities
7.4
Amenities are decent but some rooms reported maintenance issues.
Value for Money
7.86
Overall good value considering location and services offered.
Food and Beverage
8.41
Positive remarks about the breakfast quality and options.
Overall Experience
7.38
Mixed experiences, with positive feedback on location and staff but negative on room condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-16 06:09

Property Description

Welcome to Residence Inn Houston by The Galleria!

Complimentary Buffet Breakfast and Fitness Room: Start your day right with a delicious buffet breakfast before hitting the fitness room for a quick workout.

Well-Equipped Rooms with Kitchenettes: Enjoy the convenience of flat-screen TVs and fully equipped kitchens with all the essentials for a comfortable stay.

Convenient Amenities and Services: Take advantage of the outdoor pool, complimentary grocery shopping service, and 24-hour business center. Let us take care of your laundry with our dry cleaning and laundry services.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Residence Inn Houston by The Galleria now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 853 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 6.37
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 7.38
J
Justus3x_ • couple • us
10
2026-05-30 • via Nuitee
M
Mark • couple • us
7
2026-05-29 • via Nuitee
L
Larry • couple • us
8
2026-05-28 • via Nuitee
L
leslie • solo_traveller • us
10
Pros:

Love it will be back

Cons:

Nice room and vibe

2026-05-26 • via Nuitee
F
Fernando • family_with_children • mx
8
Estancia comoda, ubicación muy cerca de la parada del autobus.
Pros:

El desayuno me parecio muy sencillo, solo tenian cafe y galletas.
La ubicación me parecio excelente muy cerca de the galleria mall y la zona bonita y tranquila.

Cons:

No me gusto que uno de los elevadores no funcionaba.

2026-05-26 • via Nuitee
T
tantsya • family_with_children • us
9
Comfortable and clean
Pros:

Extended Stay America Suites is located in a beautiful area with many beautiful places, restaurants, shops. The number is very big, clean and comfortable.

Cons:

The pool was closed

2026-05-26 • via Nuitee
K
Karen • solo_traveller • us
8
The main thing i liked was the LOCATION. Galleria area in walking distance which offers shopping and
Pros:

Location near the Galleria shopping and restaurants.

Cons:

The "breakfast" was quite lacking. Just a muffin, maybe instant oatmeal and coffee you had to dilute. No orange juice, milk, cereal which would add a selection at least. They have a kitchen why dont they use it? At LEAST offer us a breakfast sandwich we can microwave like a sausage biscuit or croissant

2026-05-26 • via Nuitee
A
Ashlee • family_with_children • us
7
Stay was great other then the pool being closed down and the breakfast not being served
Pros:

It was clean, in a good neighborhood

Cons:

The breakfast was not served at the time of serving. The pool was closed until further notice

2026-05-25 • via Nuitee
T
Tamica • solo_traveller • us
6
Pros:

They made adjustments to our rate for the inconvenience.

Cons:

Our original booking was in a room near the back of the hotel. The smell of marijuana was everywhere. The smell in the elevator was unbearable. The room smelled dank and like wet ashes. After much debate, they finally agreed to move us to a 1 room suite at a discounted rate. Though the aesthetic was better, the thermostat was not working and the room was freezing. We couldn't get it above 67 degrees. Overall the staff was kind, Ro was very helpful in trying to make sure we were comfortable.

2026-05-25 • via Nuitee
T
Tamica • solo_traveller • us
5
2026-05-25 • via Nuitee
L
Lizneth • solo_traveller • us
10
Pros:

La ubicación

Cons:

Que habían clientes consumiendo sustancias y que no asearon la habitación diariamente

2026-05-23 • via Nuitee
V
Victor • solo_traveller • ng
4
Pros:

The new GM came towards the end of our stay and tried to show friendliness and customer appreciation but it was short-lived.

Cons:

The facility has changed in terms of customer experience since after the take over from the former owners. The rooms are not cleaned until 14 days after you check in. You needed to carry your dirty towels and bedding to the front desk to literally beg for replacement with new clean ones. You also need to literally beg for kitchen utensils to use in the apartment. Altogether the experience was nothing to write home about xompared to what it was previously.

2026-05-23 • via Nuitee
R
Raja • solo_traveller • in
8
Budget friendly
Pros:

Room space

Cons:

Many people smoking outside and no Breakfast, laundry and gym not working.

2026-05-20 • via Nuitee
L
Larissa • solo_traveller • br
7
Boa
Pros:

Semelhante a um flat

Cons:

Carpete

2026-05-20 • via Nuitee
T
Theo • couple • br
6
Só vale a pena pra passar a noite ou duas no máximo .
Pros:

Espaço

Cons:

Antigo e banheiro 0 confortável

2026-05-19 • via Nuitee
S
Simon • solo_traveller • gb
1
Terrible
Cons:

The lights in the bathroom didn’t work and the staff were unable to stop the room opposite from being excessively noisy until 3am!

2026-05-19 • via Nuitee
D
Dat • family_with_children • us
8
2026-05-19 • via Nuitee
M
Mauri • family_with_children • th
8
Cons:

Breakfast was really small, coffee not stong

2026-05-19 • via Nuitee
E
Evdokimooof • solo_traveller • us
10
Pros:

Size of room

2026-05-19 • via Nuitee
P
Patricia M • solo_traveller • us
10
2026-05-19 • via Nuitee