Extended Stay America Suites - Houston - Galleria

Hotels
•
Extended Stay America Suites
7.7 (962 reviews)
2500 McCue Road , Houston , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Breakfast quality
Cons:
Room quality
Maintenance issues

Categories

Cleanliness
6.91
Multiple reviews mention issues with outdated rooms and dirty kitchen facilities.
Service
8.38
General sentiment is positive regarding staff friendliness and helpfulness.
Location
8.92
Repeated mentions of excellent location, close to key attractions.
Room Quality
6.37
Concerns about worn-out beds and old furniture mentioned in reviews.
Amenities
7.4
Amenities are decent but some rooms reported maintenance issues.
Value for Money
7.86
Overall good value considering location and services offered.
Food and Beverage
8.41
Positive remarks about the breakfast quality and options.
Overall Experience
7.38
Mixed experiences, with positive feedback on location and staff but negative on room condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-16 06:09

Property Description

Welcome to Residence Inn Houston by The Galleria!

Complimentary Buffet Breakfast and Fitness Room: Start your day right with a delicious buffet breakfast before hitting the fitness room for a quick workout.

Well-Equipped Rooms with Kitchenettes: Enjoy the convenience of flat-screen TVs and fully equipped kitchens with all the essentials for a comfortable stay.

Convenient Amenities and Services: Take advantage of the outdoor pool, complimentary grocery shopping service, and 24-hour business center. Let us take care of your laundry with our dry cleaning and laundry services.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Residence Inn Houston by The Galleria now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

7.7
Based on 962 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 6.37
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 7.38
O
Oscar • couple • us
1
Pros:

No mucho

Cons:

El te
A de los tiros Aldo de mi cuarto

2026-09-20 • via Nuitee
B
Briantseva • solo_traveller • us
9
2026-09-19 • via Nuitee
S
Snizhana • couple • us
6
2026-09-15 • via Nuitee
S
Snizhana • family_with_children • us
6
2026-09-15 • via Nuitee
S
SAIES • solo_traveller • fr
1
2026-09-13 • via Nuitee
J
JAVIER • couple • mx
7
2026-09-13 • via Nuitee
B
balquinta • solo_traveller • us
5
2026-09-11 • via Nuitee
S
Sakura • family_with_children • us
1
Never again.
Pros:

No hot water was a major issue. We couldn’t take a shower was absolutely unacceptable to stay somewhere and your not able to shower was the worst experience for me.

Cons:

No hot water was a major issue. We couldn’t take a shower was absolutely unacceptable to stay somewhere and your not able to shower was the worst experience for me. I don’t recommend staying here until they address the hot water issue.

2026-09-11 • via Nuitee
M
Mohamed Ashraff • couple • us
1
Very hot and Unpleasant Rooms
Pros:

Nothing

Cons:

AC was not working in the room they have checked us in and in the room they have transferred after complaining. Whole night we didn’t sleep and our plans got spoiled entirely. Next day when we demanded to refund the money we have paid in advance for the other night as we don’t want to stay for the second night fearing we will be sleepless for another night. They have refused and forced us to stay by saying this time we will give a room with working AC. Next day we were driving around and visiting the town with sleepless and heavy eyes. Second night they gave us a better room. I don’t know why they are accepting the booking when there is no rooms available with working AC.

2026-09-10 • via Nuitee
C
Collins • solo_traveller • us
10
2026-09-08 • via Nuitee
K
Kathleen • solo_traveller • us
3
Poorly maintained and disappointing experience
Pros:

The room was very clean, although the smell of Febreeze was a bit overpowering.

Cons:

Although clean, the place was poorly maintained. The lights above the beds didn't work, dresser drawers wouldn't stay closed, causing me to bang into them in the middle of the night, and there was no hot water in the shower. Additionally, it was noisy with people in other rooms standing outside on the balcony while talking loudly on their phones. When I politely asked a man in the neighboring room if he could move further away from my door, he said "no" and turned his back to me. The area around my room also smelled strongly of cannabis (the inside was a mix of week and Febreeze). And while they advertise that breakfast is included, you should know that "breakfast" consists of a coffee machine, a basket of granola bars and packets of instant oats. The entire experience was disappointing, to say the least.

2026-09-07 • via Nuitee
B
Belen • couple • us
1
2026-09-05 • via Nuitee
B
Best • family_with_children • us
10
Pros:

Pool and room very clean

2026-09-04 • via Nuitee
R
rachel • family_with_children • us
5
Wouldnt stay again
Pros:

Good amount of room for one bedroom suite with nice living room area. Great location with so many food options and right across the street from the Galleria

Cons:

We stayed two nights, didn’t have any hot water so no one could shower which was not ideal. I’ve also never stayed at an extended stay that offered a kitchen in the room but nothing to cook with, also not ideal. The “sofa” reminded me of a cheap outdoor patio sofa and comes apart at every side with the smallest movement. They need to be taken out and replaced. The beds are awful, horrible sleep and horrible back pain when you wake up.

2026-09-03 • via Nuitee
J
Juan Luis • couple • gt
9
2026-09-03 • via Nuitee
M
Michael • couple • us
10
A great stay
Pros:

All around Good feeling

Cons:

Nothing it was all perfect

2026-09-01 • via Nuitee
W
William • solo_traveller • pe
10
2026-08-31 • via Nuitee
P
Phillip • couple • us
8
2026-08-30 • via Nuitee
J
Jennifer • family_with_children • us
5
Great Location. Good Value.
Pros:

Perfect location! You can walk to the Galleria in a couple of blocks. I liked the covered parking spots and the outdoor pool.

Cons:

The room was decently clean but still smelled like someone vaped in there. The bathroom door couldn't open all the way and the water in the shower was cold.

2026-08-28 • via Nuitee
J
Jacqueline • family_with_children • au
3
Pros:

Large rooms

Cons:

Scary and felt unsafe

2026-08-26 • via Nuitee