Steigenberger Icon Frankfurter Hof

Hotels
8.5 (3677 reviews)
Am Kaiserplatz , Frankfurt/Main , de

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location
Very helpful and friendly staff (valet, reception, room service)
Spacious rooms and comfortable beds
Outstanding breakfast
Well-stocked minibar and nice hotel bar
Quiet and comfortable for many guests
Cons:
Air conditioning problems / insufficient cooling
Rooms feel dated; need renovation (cracks, water stains)
Noise issues for some rooms (street/clubs, poor soundproofing)
Isolated cleanliness incidents (found dirty sock)
Some amenities closed or worn (hamam closed, elevator/corridors)
Perceived poor value for money / expensive

Categories

Cleanliness
7.8
Mixed reports — generally clean facilities and praised housekeeping by some guests, but isolated incidents (a found dirty sock) and comments about the hotel being aged reduce confidence.
Service
9.3
Consistently praised staff: helpful reception, lovely staff, excellent valet and room service; many reviews highlight friendly, efficient service.
Location
9.6
Repeatedly described as excellent and central — walking distance to city centre, close to U-Bahn and many cafes/restaurants; one of the strongest positives.
Room Quality
7.6
Rooms are spacious and beds comfortable for many, but frequent negatives: inadequate air conditioning, dated decor, water stains/cracks, noise issues and bathroom renovation needs.
Amenities
8.6
Strong points: excellent breakfast, well-stocked minibar and attractive hotel bar; weaknesses include closed hamam/spa, some worn facilities (elevator, corridors).
Value for Money
7
Multiple comments that the hotel is expensive and price-performance is not compatible; some guests feel it is overpriced despite quality positives.
Food and Beverage
9.2
Breakfast repeatedly described as excellent/incredibly good; bar and room service also praised — a clear strength.
Overall Experience
8.9
Generally very positive stays with excellent location, staff and breakfast, tempered by room/AC, some cleanliness and value concerns — leads to a strong but not perfect overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 07:39

Property Description

Luxurious Accommodations
The Steigenberger Icon Frankfurter Hof offers 303 luxurious rooms blending traditional and modern decor, complete with elegant furnishings and top-notch amenities including a flat-screen TV, safety deposit box, and premium toiletries from Aigner.

Culinary Delights
Indulge in a delightful breakfast at the hotel's restaurant Hofgarten, savor an Iconic Afternoon Tea at the Autorenbar, and treat your palate to regional and contemporary menus at the brasserie OSCAR's.

Ultimate Relaxation
Unwind at the hotel's spa with a Turkish bath and traditional barber shop, where guests can pamper themselves with massages and beauty treatments, offering the perfect retreat after a day of exploring the historic and financial district of Frankfurt.

To experience luxury, fine dining, and relaxation in the heart of Frankfurt, book your stay at Steigenberger Icon Frankfurter Hof now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Location

Property Video

Guest Reviews

8.5
Based on 3677 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.6
Room Quality: 7.6
Amenities: 8.6
Value for Money: 7
Food and Beverage: 9.2
Overall Experience: 8.9
R
Rikke • family_with_children • dk
9
2026-08-08 • via Nuitee
E
Eva • family_with_children • am
10
2026-08-08 • via Nuitee
U
Uwe • solo_traveller • de
9
2026-08-08 • via Nuitee
P
Pia Ebbensgård • couple • dk
9
2026-08-07 • via Nuitee
H
Heike • solo_traveller • ch
9
2026-08-07 • via Nuitee
M
Martin • couple • de
10
2026-08-07 • via Nuitee
M
MRS LINDA A • couple • au
8
Cons:

Needed a deep clean. Also temporary repairs looked rather old, hotel room definitely due a refurbishment.

2026-08-07 • via Nuitee
B
Borislava • extended_group • us
10
2026-08-07 • via Nuitee
Y
YASEMİN • solo_traveller • tr
10
Pros:

Konum muhteşem, otel harika, hizmet sonsuz, odalar konforlu ve temiz. Kahvaltı muhteşem.

Cons:

Deluxe oda ayarlamama rağmen odanın manzarası iç tarafa bakıyordu, otelin mutfak bacalarını izledim. Kötü manzarayı kapatmak için camların dışına sabit kepenkler yapmışlar, o yüzden oda karanlıktı.

2026-08-07 • via Nuitee
K
Karin • couple • nl
9
Prachtig hotel op centrale plek
Pros:

Prachtig hotel op centrale locatie.

2026-08-05 • via Nuitee
A
Ajnisha • extended_group • de
8
2026-08-05 • via Nuitee
Y
Yilmaz • solo_traveller • de
10
2026-08-05 • via Nuitee
S
Sumit • couple • in
10
2026-08-04 • via Nuitee
P
Pascal • couple • ch
9
2026-08-03 • via Nuitee
C
Christoph • solo_traveller • de
10
Perfekter Aufenthalt
Pros:

Die Lage ist perfekt.
Kostenloses Upgrade erhalten
Durften bis 13:00 Uhr ohne Aufpreis im Zimmer bleiben
Personal sehr freundlich

2026-08-03 • via Nuitee
F
Frank • extended_group • de
10
2026-08-03 • via Nuitee
K
Ken • couple • ca
10
Perfect
Pros:

Breakfast was amazing and the hotel is beautiful. Right out of the movies!

Cons:

Like everything

2026-08-02 • via Nuitee
J
Jens • solo_traveller • dk
9
We are generally getting a bad service, always have to check the room, because we are "Booking.com"customers
Pros:

We got a bad service, because we vere "Booking.com" customers. We got the worst room and had to fight for our rights

2026-08-02 • via Nuitee
P
Pascal • family_with_children • ch
10
Es war einfach ein wunderbarer Aufenthalt
Pros:

Sehr gute Lage. Freundliches und Kompetentes Personal, gutes Frühstücksbuffet

2026-08-02 • via Nuitee
H
HEINRICH • couple • de
7
2026-07-24 • via Nuitee