De Keyser Hotel

Hotels
6.9 (4732 reviews)
De Keyserlei 66-70 , Antwerp , be

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Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
5.24
Multiple reviews indicate issues with cleanliness and maintenance.
Service
7.71
Mixed sentiments; some staff reported as friendly, but issues with engagement noted.
Location
8.75
Positive remarks highlight the hotel's convenient and central location.
Room Quality
6.2
Rooms described as outdated and with several complaints regarding comfort.
Amenities
6.23
Limited amenities leading to dissatisfaction in guest experience.
Value for Money
7.19
Perceived as acceptable but with several compromises on quality.
Food and Beverage
6.74
Breakfast quality and organization faced criticism, affecting satisfaction.
Overall Experience
7.11
General experience aligns with the average rating, with highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Central Location Near Major Attractions

Located just 50 meters from the Central Railway Station and Antwerp Zoo, De Keyser Hotel offers a convenient stay in the heart of the city. Explore the nearby Meir Shopping District and Town Square with ease, both within walking distance from the hotel.

Comfortable Rooms with Essential Amenities

Each room at De Keyser Hotel is equipped with a minibar, safety deposit box, and TV for your convenience. The en-suite bathrooms feature showers and/or baths, along with a hairdryer. Enjoy a comfortable stay with all the essential amenities provided.

Convenient Facilities and Services

Start your day with a delicious buffet breakfast and unwind at the on-site bar offering a variety of Belgian beers. With a 24-hour front desk, free WiFi, and a range of dining options in the vicinity, De Keyser Hotel ensures a hassle-free and enjoyable stay.

Book now to experience the perfect blend of comfort and convenience at De Keyser Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ANR

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 23 per day.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Video

Guest Reviews

6.9
Based on 4732 reviews
Cleanliness: 5.24
Service: 7.71
Location: 8.75
Room Quality: 6.2
Amenities: 6.23
Value for Money: 7.19
Food and Beverage: 6.74
Overall Experience: 7.11
N
Niels • couple • nl
7
Pros:

De locatie was echt top! PAL naast het station en de meyr.

Cons:

Het was prima, her en der wat details die loslieten. Iets verouderd maar voor ons verblijf was het prima.

2026-05-30 • via Nuitee
T
Teuntje E • couple • nl
7
Psychonomie, goede locatie, basic
Pros:

Goede locatie.

Cons:

Bij aankomst bleken er gaten in de tv te zitten en de eerste nacht stopte de airco ermee. Was voor de volgende nacht gerepareerd maar werd erg laconiek op gereageerd door personeel.

2026-05-30 • via Nuitee
C
Christiane • family_with_children • be
5
Goed…
Pros:

Het ontbijtbuffet was oké.

Cons:

De veiligheid van de bagageruimte.
Gehorigheid van gasten in andere kamers.
Wc:water bleef lopen, geen wcborstel aanwezig.

2026-05-30 • via Nuitee
E
Els • solo_traveller • be
3
Pros:

Vroeger al meermaals hier een overnachting geboekt en vond het dan een heel mooi hotel. Daarom da we deze terug boekte.
We boekten 3 kamers voor vrijdagavond.
1ste kamer was op verdiep apart en was er problemen met toilet.
2de kamer was de airco stuk, scheuren in de gordijnen en deur kon niet op slot.
3de kamer werkte de belichting niet. Toen we hiervoor naar receptie gingen zeiden ze dat er een technische probleem was met de airco. Voor de belichting hadden ze nog geen klachten, dus kregen we een andere kamer dus alles verhuizen en andere kamer. Helaas werkte de verlichting en airco ook niet. Uiteindelijk al 01.00u en kregen we de sleutel van 3 de kamer. Deze was wel inorde enkel bij buitengaan sloeg alarm aan. Uiteindelijk toch uitgegaan. Alle kamers waren heel verouderd en veel die niet meer proper was en kapot.
Gelukkig was ontbijt heel lekker.
Maar denk dat we bij ons volgend bezoek naar Antwerpen toch wel een ander hotel zullen nemen.
Zwaar onthoogeld.

Cons:

Alles was heel verouderd

2026-05-30 • via Nuitee
S
salome • couple • ge
1
Pros:

Dear Management,

I am writing to formally express my serious dissatisfaction with my current stay at your hotel.

I stayed at your property last year and had a positive experience, which is why I chose to return. Unfortunately, this year’s stay has been extremely disappointing and far below acceptable standards.

I have been assigned a very poor room, and despite my patience, the situation has become unacceptable. Housekeeping is inconsistent and inadequate — the room is only partially cleaned, the bed linen has not been changed for four days, coffee is provided irregularly, and the trash is not consistently removed.

Furthermore, today I requested assistance with the air conditioning, only to be informed that it is not working. With the current temperature at 32°C, this is entirely unacceptable. I would like to emphasize that I am pregnant, and these conditions are not only uncomfortable but inappropriate and concerning for my well-being—especially considering the amount I have paid for my stay.

In addition, I must address the unprofessional and indifferent attitude of the reception staff. When I called earlier regarding the absence of coffee in my room, I was dismissively told that I am “not entitled” to it. This level of service is both surprising and unacceptable.

Given the circumstances, I expect immediate action to resolve these issues. This includes proper room service, a functioning air conditioning system, and a noticeable improvement in staff professionalism. Otherwise, I will have no choice but to escalate this matter further.

I look forward to your prompt response.

This price discrepancy is both shocking and unacceptable, especially considering the poor service and conditions I have experienced during my stay. It raises serious concerns about fairness and transparency in your pricing.

Given the significant difference in price and the unsatisfactory conditions, I expect a clear explanation and appropriate compensation.

Sincerely,
Salome Gabrichidze

Cons:

Every morning, around 09:00–09:30, the housekeeper knocks on my door insisting on cleaning the room immediately. I calmly explain that I will leave the room at 10:00 and that it can be cleaned afterwards.

However, despite this, I am told that she is “the only one working” and cannot wait, and the conversation often turns into an argument.

I would like to emphasize that I always leave the room at 10:00 and have never been late. I find this approach unreasonable, and this kind of behavior is completely unacceptable.

2026-05-30 • via Nuitee
M
Mikio • couple • jp
9
駅にとても近いのが何よりありがたいホテルです。
Pros:

大きなスーツケースを引きずりながらの移動だったので、アントワープ中央駅を出てすぐ目の前にカイザーホテルの看板が見えたのは本当にありがたかった。窓を通して聞こえる街のざわめきも、便利な場所に宿泊しているんだという気分にさせてくれた。

Cons:

歩道からホテルの入り口まで数段の階段があったが、スロープも取り付けてもらえないものでしょうか。

2026-05-30 • via Nuitee
A
Andrew • couple • eg
4
لا يهتمون تماما بالفندق ولا صيانته وهذا الانطباع عند الموظفين ايضا
Pros:

الموقع فقط

Cons:

التكيف لا يعمل ولذلك استبدلوا الغرفة وكان التكييف لا يعمل ايضاً والموظفون معاملتهم لنا كانت غير مرضية رغم كل العيوب التى واجهناها من تكييف وتلفزيون وثلاجة ورغم معاملتنا نحن الجيدة لهم

2026-05-29 • via Nuitee
L
LIONEL • extended_group • us
4
Cons:

No hot water available for shower/shave in the 4 mornings I was there.
One single working light bulb in bedroom.

2026-05-29 • via Nuitee
M
Mirjam • solo_traveller • nl
9
Pros:

De locatie, de ruime en verzorgde kamer, het uitgebreide ontbijt.

Cons:

Niets.

2026-05-28 • via Nuitee
T
Tommy • couple • nl
4
Nooit meer
Pros:

Het bed was ok.
De ligging centraal

Cons:

Airco kapot
Werd niets aan gedaan
Oude kamers, beetje smoezelig.
Heeft een update nodig.
Opmerking airco kapot: u kunt toch een raam open zetten ?

2026-05-28 • via Nuitee
T
Tanja • solo_traveller • de
5
2026-05-28 • via Nuitee
J
jeannine • solo_traveller • be
4
Pros:

La situation

Cons:

Insonorisation

2026-05-27 • via Nuitee
T
Toby • solo_traveller • gb
7
Fine, but would not stay there again.
Pros:

Central location

Cons:

1. No bar. The hotel restaurant was a Chinese restaurant.
2. No parking

2026-05-27 • via Nuitee
E
EMILIO • solo_traveller • it
8
Pros:

Vicinissimo alla stazione, un quarto d'ora a piedi dal centro

Cons:

Colazione costosa

2026-05-27 • via Nuitee
L
Liane • solo_traveller • nl
3
Pros:

De locatie is super.

Cons:

De kamer was vies. De tv, airco en koelkast deden het niet. En toen we daar iets over had gezegd, kregen we het volgende te horen, " Ach, jullie zijn toch morgen weg"
Nou, niet dus want we hadden voor 2 dagen geboekt. De volgende dag nog een keer geklaagd, en kregen een betere kamer. Maar ook daar deden de airco en koelkast het niet. Was wel iets schoner gelukkig.

2026-05-27 • via Nuitee
N
Nico • couple • nl
3
Nooit meer een absolute afrader.
Pros:

De locatie nabij het station is goed

Cons:

Ramen kunnen niet open (volgens receptie kunnen er anders mensen uit het raam springen) Airco niet te regelen vanuit de kamer. Je moet aan de receptie vragen om de airco aan/uit te zetten, dan moet er natuurlijk wel personeel bij de receptie zij. Geen afzuiging in de badkamer, gevolg alles in de kamer is vochtig. Er wordt schijinbaar bezuinigd op de glazenwasser. Je kan amper door de ramen naar buiten kijken. Ontbijt is net aan voldoende, bijvoorbeeld geen melk. De roerei is te nat, gebakken bacon is koud.

2026-05-26 • via Nuitee
R
Reiziger • solo_traveller • be
7
My 2 nights stay at the kayser hotel
Pros:

I loved the room. the bed was good ( loved the kingsize)
TV channels were good.(i had my own Wifi so i cannot say anything abouth that).
The location is very good, not far from the central station and in the centre of town.

Cons:

The pillows were small. I missed floormats especially when comming out of the badtube. I love to have tea at night but there was no boiler ( or maybe next time i will bring my own).

2026-05-26 • via Nuitee
N
Nancy • couple • be
5
Ik zou wel,nog terug gaan naar het hotel.
Pros:

Het ontbijt was super,en goeie bedden

Cons:

De arco die werkte niet,en een beetje meer uitleg zou beter geweest zijn.

2026-05-26 • via Nuitee
S
Sergej • solo_traveller • de
3
Pros:

Lage

Cons:

Klima Anlagen funktioniert nicht bei 30grad.

2026-05-26 • via Nuitee
P
Patrick • couple • be
8
2026-05-26 • via Nuitee