InterContinental Melbourne The Rialto by IHG

Hotels
•
InterContinental Hotels & Resorts
8.2 (1173 reviews)
495 Collins Street , Melbourne , AU
+61 3 8627 1400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location
Very friendly, attentive staff
Comfortable beds and attractive architecture
Outstanding breakfast
Valet/club services and helpful gestures (breakfast boxes, free arrival drinks)
Generally clean and welcoming rooms
Cons:
Perceived poor value / overpriced for room size
Amenity issues: spa/sauna closed, pool too cold, restaurant closed Sundays
Parking problems: external facility, discount/QR code failures, costly
Room issues: blocked city views, twin beds used for king, some bathrooms not ideal
Housekeeping timing/inconsistency (late cleaning, no servicing on short stays)
Temperamental heating/air conditioning and occasional water pressure concerns

Categories

Cleanliness
9
Generally praised across reviews ('lovely and clean', 'fresh and welcoming smell'); a few housekeeping timing issues (late clean at 4pm, no housekeeping on a short stay) but overall cleanliness seen as strong.
Service
9.3
Staff repeatedly described as friendly, attentive and exceptional (fabulous service, went beyond requirements, prepared breakfast boxes); isolated service/parking handling failure noted but overall service is a standout.
Location
9.5
Frequent praise for central and convenient location, close to tram and attractions; described as excellent and perfect for sightseeing.
Room Quality
7.6
Mixed feedback: very comfortable beds and attractive suites, but complaints about room size/value, twin beds pushed as a king, blocked city views by atrium/Rialto, temperamental AC and some bathroom criticisms.
Amenities
7
Strong breakfast and club access praised, but several negative amenity notes (sauna/spa closed, pool too cold, restaurant closed Sundays, external parking issues).
Value for Money
6.2
Explicit comments that the hotel felt overpriced for room size and overall value ('over priced', 'value for money a bit poor').
Food and Beverage
9
Repeatedly excellent breakfast mentions ('amazing breakfast', 'breakfasts were superb') and helpful breakfast provisions for early departures; food/beverage is a clear positive.
Overall Experience
8
Overall very positive stays reported ('amazing stay', 'fantastic', 'will be back') with a few notable friction points (parking refunds, some amenity closures, minor room issues) leading to a slight dampening of the otherwise strong experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Amenities and Facilities

InterContinental Melbourne The Rialto offers a blend of history and luxury, boasting a rooftop pool, jacuzzi, and fitness facilities. Unwind with a cocktail at Bluestone Bar or explore Melbourne's hidden gems with the help of our experienced Concierge.

Upscale Room Features

Our rooms and suites provide the ultimate city escape with 24-hour in-room dining, free Wi-Fi, Chromecast streaming, and plush InterContinental Cloud Beds for a restful night's sleep. Upgrade to Club access for exclusive benefits like breakfast, afternoon tea, and evening canapes.

Prime Location and Dining Experiences

Situated in the Rialto Precinct on Collins St, our hotel is surrounded by renowned venues such as Botanica Wellness Spa, Ronnie's signature restaurant, and Alluvial Restaurant. Indulge in a culinary journey at Vue De Monde, just steps away in the Rialto tower.

Ready to experience luxury and history in the heart of Melbourne? Book your stay at InterContinental Melbourne The Rialto now.

Important information:

Guests are required to show a photo ID and credit card on check-in. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Video

Guest Reviews

8.2
Based on 1173 reviews
Cleanliness: 9
Service: 9.3
Location: 9.5
Room Quality: 7.6
Amenities: 7
Value for Money: 6.2
Food and Beverage: 9
Overall Experience: 8
K
Kenneth • couple • au
10
Pros:

Everything, staff were great, location is excellent, valet parking is great.

2026-10-31 • via Nuitee
S
Susan • couple • au
10
Didn’t stay here long enough xxxx
Pros:

It felt luxe . The beds were super comfortable and all the staff were very friendly and accommodating

Cons:

Nothing

2026-10-29 • via Nuitee
S
Sue • family_with_children • au
8
A lovely stay with two pre teen girls. The staff and amenities were fantastic. Perfect location
Pros:

It was in a great location and it was lovely and clean

Cons:

The sauna and spa were closed

2026-10-25 • via Nuitee
E
Ethan • couple • au
1
2026-10-25 • via Nuitee
G
Gareth • solo_traveller • au
6
2026-10-24 • via Nuitee
O
OKA • couple • jp
8
2026-10-21 • via Nuitee
G
Gary • family_with_children • au
7
Pros:

The service was excellent.

Cons:

The value for money was a bit poor. I think it was overpriced for the size of the room.

2026-10-19 • via Nuitee
Y
Yeonhee • family_with_children • us
9
Pros:

Location was very good, close to a lot of places we wanted to go. Breakfast was good. On our last day, we had to check out very early. Staff prepared breakfast boxes for all of us, so we all enjoyed :)

Cons:

They came in to clean up the room very late around 4 pm. I wish they could clean up the room a little bit earlier.

2026-10-17 • via Nuitee
M
Michael • family_with_children • au
10
Pros:

Amazing breakfast

Cons:

No where really to hang up wet towels

2026-10-16 • via Nuitee
L
Lynette • solo_traveller • au
10
Just what I needed!
2026-10-14 • via Nuitee
R
Ramakrishna • couple • au
10
Fantastic
Pros:

Location
Classy
Architecture

Cons:

Nothing

2026-10-13 • via Nuitee
R
Rodrigo • family_with_children • br
10
2026-10-12 • via Nuitee
C
Craig • solo_traveller • au
6
Pros:

Location
Fresh and welcoming smell

Cons:

Daily reminder to staff on cleaning and replacing of bin liners and vanity bags, restocking of coffee and milk in room,
Better water pressure in shower
Restaurant being closed on Sundays whilst nothing else is open for dinner.
Booked king room with City view and got view of Atrium roof blocking my city view.

2026-10-12 • via Nuitee
N
Natasha • solo_traveller • au
9
Pros:

Comfortable bed and pillows
Whilst a little further from the main cbd shopping mall, close to tram stop and easy to also walk to mall

2026-10-11 • via Nuitee
A
Asanka • couple • au
4
Over priced.
Pros:

Convenient location.

Cons:

Two single beds put together to make a kings room? That’s not good enough for a start hotel. And the city view is blocked by the Rialto tower..

2026-10-10 • via Nuitee
S
Sarah • family_with_children • au
9
2026-10-09 • via Nuitee
T
thangnhoc • solo_traveller • au
10
Pros:

Good location
Luxury hotel

2026-10-09 • via Nuitee
C
Christina • family_with_children • au
9
Loved this stay, such a beautiful hotel.
Pros:

Staff were lovely and the breakfast was fantastic

Cons:

The pool was freezing

2026-10-09 • via Nuitee
K
Kathryn • family_with_children • au
9
2026-10-08 • via Nuitee
W
Weir • family_with_children • ca
10
2026-10-07 • via Nuitee