Mandarin Oriental, Geneva

Hotels
•
Mandarin Oriental
9.2 (871 reviews)
Quai Turrettini 1 , Geneva , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Expensive
Housekeeping issues
Breakfast quality

Categories

Cleanliness
9.38
Room was perfectly clean.
Service
9.85
Staff is super friendly and attentive.
Location
9.39
Perfect location to explore the city.
Room Quality
9.34
Nice room, spacious, and quiet.
Amenities
9.37
Amenities meet high hospitality standards.
Value for Money
7.83
Ridiculously expensive; not worth the price.
Food and Beverage
8.88
Restaurant food was delicious.
Overall Experience
9.55
Overall exceptional experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Exquisite Dining Experience
Indulge in Peruvian seafood delicacies and tantalizing cocktails at Yakumanka by Gastón Acurio, a culinary gem within the hotel.

Luxurious Amenities
Unwind at the 24-hour fitness centre or pamper yourself at the beauty studio, ensuring a rejuvenating stay at Mandarin Oriental, Geneva.

Prime Location
Situated on the right bank of the Rhone River, a short stroll from Geneva's attractions, shops, and Lake Geneva, experience convenience and luxury seamlessly blended.

Experience the epitome of luxury and convenience at Mandarin Oriental, Geneva. Book now for an unforgettable stay!

Important information:

If you book a nonrefundable rate, the property will send you an email with a Saferpay link for the payment.

Please note that guests under the age of 18 must be accompanied by a parent or legal guardian throughout their stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and costs CHF 15 per 24 hours.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 16 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 871 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 9.37
Value for Money: 7.83
Food and Beverage: 8.88
Overall Experience: 9.55
S
Serge • couple • fr
9
Pros:

très bel endroit

Cons:

rapport qualité prix

2026-07-22 • via Nuitee
I
ISABELLA • family_with_children • br
5
2026-07-22 • via Nuitee
B
Beerli • couple • ch
6
Renovationsbedürftig und zwar total!
Pros:

Die Lage und das japanische Restaurant waren toll.

Cons:

Sämtliche Zimmer sind mit geradezu mit Teppich (violett -beige) überzogen. Es gibt keine Zimmer ohne Teppiche. Das Sortiment an Toilettenutensilien ist sehr schwach für ein 5 Sterne Hotel. SPA total ausgebucht und es gibt keinen Pool! Das Hotel muss grundlegend saniert und modernisiert werden. Es ist eher ein Spital als ein 5 Sterne Hotel!

2026-07-21 • via Nuitee
M
Mohamed • family_with_children • eg
9
Pros:

Nice breakfast

Cons:

Gym could be a lot better and in a much better location within the property and with a view.

2026-07-16 • via Nuitee
A
Abdulrahman • solo_traveller • sa
10
2026-07-15 • via Nuitee
V
Véronique Bloqué-Hraoui • couple • lb
10
2026-07-14 • via Nuitee
M
Meshal • couple • ae
10
Pros:

مساحة الغرفة كانت ممتازة ومريحه

2026-07-12 • via Nuitee
S
Shuaa • couple • qa
9
Pros:

موقعه والموظفين

Cons:

الفطور جدا بسيط واللوبي صغير ولكن الغرف جيده

2026-07-03 • via Nuitee
S
shaziaa132 • Business
10
Very Professional
Pros:

Special thanks to Ms Victoria for her prompt, professional, and helpful assistance. It is truly appreciated.

2026-07-01 • via Tripadvisor
E
Elena • family_with_children • de
10
2026-07-01 • via Nuitee
M
michael • solo_traveller • cd
10
2026-06-29 • via Nuitee
F
Fröhlich • couple • ch
8
2026-06-26 • via Nuitee
J
John • solo_traveller • au
10
Pros:

Proximity
Professional Staff

Cons:

Small rooms

2026-06-26 • via Nuitee
N
nouf aldosari • family_with_children • qa
8
2026-06-25 • via Nuitee
S
Sait • couple • tr
10
Pros:

Excellent staff and service.
From doormen reception concierge restaurant everyone is very smiley and profesional.
Nice location.
Spacious rooms.

2026-06-12 • via Nuitee
E
Eduardo • couple • br
10
Exceptional service that turned everything around. A truly memorable stay
Pros:

Exceptional service that turned everything around. A truly memorable stay

I recently stayed at the Mandarin Oriental in Geneva, Switzerland, and the experience was outstanding. The hotel has a wing with older rooms, which are still good, but upon arrival I asked to be moved to a different room. My request was promptly and graciously handled by the staff, with great politeness and hospitality.

My new room was spacious, beautiful, fully renovated, and had a stunning view directly overlooking the river. I had wonderful days there.

I did have a small issue with a guest in the room above mine who was making a lot of noise during the night. The hotel was incredibly attentive throughout. They kept in touch with me during the night and early hours, and even sent security to check on the room upstairs. Their responsiveness was impressive.

A very special mention goes to the General Manager, Anita Radovic, who deserves recognition for her courtesy, warmth, and the exceptional way she handled everything. Thanks to her and the entire team, what could have been a less-than-perfect experience turned into an extremely pleasant stay. I felt genuinely welcomed and completely comfortable throughout my time at the hotel.

Highly recommended!

2026-06-12 • via Nuitee
C
coconutugly • Family • Marbella, Costa del Sol, Province of Malaga, Andalucia
10
Great stay for my son’s graduation.
Pros:

We stayed here 2 nights. What can I say about it? Old school classic. Excellent room service, excellent food, excellent staff, comfy bed and pillows. However with all the fun newer hotels popping up around the globe, i feel this MO is slightly outdated. The aircon cannot be controlled and the room remains hot, the bathroom has 1 light, no way of controlling zones, loo paper wasnt changed thot often and we ran out. Shower gel remained empty the entire weekend. However this is a great hotel and will always come recommended.

2026-06-07 • via Tripadvisor
M
Martha • couple • nl
7
Luxe voor de Prijs van (€1140,-) was buiten proportie
Pros:

De locatie

Cons:

Kamer en de prijsverhouding

2026-06-07 • via Nuitee
R
Ravi • couple • gb
1
If you would like a 3 star hotel that is over priced look no further !
Pros:

Honestly nothing

Cons:

This hotel is so far below the standard of other Mandarin oriental hotels
The rooms in the pictures are highly misleading at the top of booking as they are all suites

The bed was very uncomfortable and the room although this moved us next door to a. Slightly bigger room was more like a 3 star

The hotel is massively overpriced and changed our stay to la reserve where the hotel was of a high standard

Very disappointed and will not be returning to this hotel

2026-06-02 • via Nuitee
S
Spiwe • solo_traveller • gb
10
An exceptional hotel with outstanding staff, excellent food, impeccable cleanliness,
Pros:

The reception staff and the staff outside by the entrance were extremely friendly and welcoming. The staff who brought my room service were also very professional, courteous, and helpful.

Overall, everyone went above and beyond to ensure I had a positive experience. I particularly appreciated how staff regularly checked on guests to make sure they were comfortable and had everything they needed.

The food was of a very high quality, and my room was always clean and well maintained. Whenever I requested housekeeping, it was completed promptly, usually within just a few minutes.

This is definitely my preferred hotel for all future holidays in Geneva. I would highly recommend it and look forward to staying here again.

2026-06-01 • via Nuitee