Victoria Jungfrau Grand Hotel & Spa

Hotels
9.2 (1133 reviews)
Höheweg 41 , Interlaken , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Luxurious stay
Outstanding service
Cons:
Closed restaurants on certain days

Categories

Cleanliness
9.2
Impeccable cleanliness as noted by multiple mentions of the hotel's upkeep.
Service
9.7
Outstanding service mentioned throughout, especially highlighting staff like Genaro and Moritz.
Location
9.2
Exceptional location highlighted by reviews but not directly critiqued.
Room Quality
9.2
Rooms described as comfortable and beautifully designed.
Amenities
9.2
Great amenities including a stunning spa, pool, and tennis court.
Value for Money
8.7
Good experience for the price, though not explicitly detailed.
Food and Beverage
9.2
Food quality received high praise, particularly from dining experiences.
Overall Experience
9.2
Overall satisfaction expressed in multiple positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:20

Property Description

Luxurious Spa Experience
Indulge in a 5,500 m² spa oasis with a pool, sauna, and steam room. Enjoy personalized fitness and health coaching, or opt for a private spa for two at NESCENS spa.

Culinary Delights
Savor a range of gastronomic experiences at three distinct restaurants. From authentic brasserie cuisine at La Terrasse Brasserie to gourmet creations at Radius - By Stefan Beer, your taste buds are in for a treat.

Family-Friendly Amenities
Unwind while your children have a blast at the “Bienehuus” kids club. With supervised play areas and engaging activities, your family vacation will be truly unforgettable.

Experience luxury, relaxation, and culinary delights at Victoria Jungfrau Grand Hotel & Spa. Book now for an unforgettable stay.

Important information:

Please note that even if existing bedding is used, the extra bed fee will be charged for each additional child or adult in the room. If the maximum occupancy is exceeded for a room, an additional room will be allocated and charged.

At the Radius by Stefan Beer restaurant, elegant evening attire is expected.

At breakfast, at the Victoria Terrasse, La Terrasse Brasserie and at the Sapori restaurant, smart casual attire is requested, as is during the day throughout the premises of the hotel. Please note that when booking a nonrefundable rate, guests will receive a payment link.

Guaranteed balconies in Deluxe Room-Categories will be charged with an additional CHF 50 per room and stay.

A guaranteed early check-in at 12:00 and a guaranteed late check-out at 15:00 is possible with a surcharge upon request and availability.

The property reserves the right to check bookings from countries requiring a visa with the Foreign Office.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for CHF 60 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 120 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 1133 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.2
D
Daniel • couple • ca
10
Pros:

Close to everything
A lot of character

2026-05-22 • via Nuitee
B
Benjamin • family_with_children • gb
10
Exceptional in every regard!!
2026-05-21 • via Nuitee
A
Amir • couple • au
10
2026-05-17 • via Nuitee
E
evanchalik • Couples
10
One of the Best Restaurant in Switzerland
Pros:

The food was absolutely delicious! Angelo served us, and he was so friendly and attentive! We felt very comfortable there! We highly recommend both the restaurant and the service. A big thank you to Angelo. You were fantastic! Thanks a lot

2026-05-16 • via Tripadvisor
A
Abigail • couple • gb
10
2026-05-14 • via Nuitee
K
kyliewV4067EQ • Family
4
Bad service for the price point
Pros:

We recently stayed at the Victoria Jungfrau Grand Hotel & Spa for two nights and spent over $11,000 USD. Given the hotel’s reputation and the price, we expected an exceptional luxury experience.

The staff, room service, and management were courteous and professional. However, the beds were extremely uncomfortable, which made it difficult to get a good night’s sleep. For a hotel of this caliber, comfort should be one of the top priorities.

What was most disappointing was that after bringing our concerns to management’s attention, nothing meaningful was done to address the issue. While they were polite, no effort was made to improve the situation or offer any form of resolution.

At this price point, guests expect more than just friendly service. They expect outstanding accommodations and management that takes concerns seriously.

The hotel is in a beautiful location, but unfortunately, the overall experience did not justify the cost. We left feeling that the stay was significantly overpriced and that our concerns were not adequately addressed.

2026-05-11 • via Tripadvisor
M
Mohamad • solo_traveller • lb
10
2026-05-11 • via Nuitee
C
christophe • couple • fr
10
2026-05-11 • via Nuitee
A
Alison • couple • au
10
2026-05-11 • via Nuitee
A
Agrawalah • Couples • Agra, Agra District, Uttar Pradesh
10
Warm and truly exceptional- 15/10
Pros:

Exceptional warm service. The hotel is 10/10 in every respect and more. It is rather surprising and heartening to see such personal attention and service in West.

We requested for a taxi to go the train station on departure and the team offered complimentary drop which overwhelmed us. Thanks for the great time we had for 3 nights staying in a standard room which was like a juniour suite.

2026-05-10 • via Tripadvisor
L
Linette • extended_group • fr
10
Séjour ressourçant dans cadre sublime
Pros:

Tout était beau, spacieux, propre, luxueux.
Service impeccable.
J’ai même été upgradée une nuit.
Il y a absolument tout à l’hôtel - restaurants, spa, salle de sport, court de tennis…. J’ai adoré.

Cons:

/

2026-05-08 • via Nuitee
H
Hernando • solo_traveller • co
10
Pros:

excelente ubicación, servicio y desayuno; destacamos la atención y el buen servicio de La Consierge Nadia.

Cons:

Realmente todo fue excelente.

2026-05-07 • via Nuitee
T
Tariq • couple • ae
10
إقامة رائعة ومريحة في موقع لا ينسى، أنصج بها بشدة! Share photos
Pros:

أعجبتي الإطلالة الساحرة على الجبال والبحيرة، الغرفة كانت نظيفة ومريحة والسرير رائع للنوم. طاقم العمل ودود ومتعاون جدّا، والموقع مثالي قريب من كل شيء. الإفطار لذيذ ومتنوع، والمرافق مثل السبا والمسيح كانت تجربة مميزة ومريحة.

Cons:

لا توجد سلييات كبيرة، فقط الأسعار في المطعم والسبا كانت مرتفعة قليلاً.
وأيضا التكييف في الغرفة لم يكن بارداً بما فيه الكفاية في بعض الأوقات.

2026-05-07 • via Nuitee
J
j0eyjessl • Couples
6
Average experience
Pros:

During our two-week European adventure, we stayed at this hotel for two nights. I had booked it back in December, so you can imagine my excitement about our stay.

The rooms were gorgeous, the food and drinks were fantastic, the spa was beautiful, service from most staff members was excellent, and the views were also jaw-dropping. However, I’m not sure if the splurge was worth it.

Our first day was a bit of a letdown. The AC was leaking, and when I took a bath, I discovered black mold was rising up from the drain. I suspect that the bathtub hadn’t been used in a while, and housekeeping hadn’t been diligent in cleaning the drains. We ended up switching rooms, and everything was fine after that. I do feel that they should have given us more for the inconvenience besides an apology and a new room.

Another issue we encountered was the service. We dined at the Brasserie Terrace and had cocktails at the piano lounge on separate nights. I’m not sure if it was because it wasn’t peak tourist season, but the service was slow. For dinner, it took a while for the servers to notice that we were running low on beverages several times, and we had to ask twice to get the dessert menu. The same thing happened at the piano lounge; it took a while for us to get drinks and to receive the bill.

2026-05-06 • via Tripadvisor
M
MarineDiver23 • Couples • Mumbai, Maharashtra
10
Wonderful Stay
Pros:

Beautiful, historic hotel with large rooms and stunning views. The breakfast room is gorgeous and the food is great. Didn’t use the spa or pool but they looked very good. Excellent location to explore Interlaken on foot—would definitely stay again.

2026-05-05 • via Tripadvisor
R
Renato • couple • br
10
Tivemos uma excelente estadia nesse belíssimo hotel!
Pros:

Suite espaçosa, staff atencioso e café da manhã maravilhoso.

2026-05-04 • via Nuitee
W
Walter • couple • ch
10
2026-05-01 • via Nuitee
E
Evgeny • extended_group • ru
10
2026-04-30 • via Nuitee
E
E4636ANjeffw • Friends getaway
10
Great Experience
Pros:

Had the chance to stay here on an excursion after a conference in Zurich. The hotel was everything and more than I expected. Very nice! Staff was most helpful, rooms were spacious and well set up, meals and drinks were excellent. Would recommend to anyone staying in the Interlaken area.

2026-04-29 • via Tripadvisor
R
robinwF1798XL • Friends getaway • Murten, Canton of Fribourg
10
Good visit, nice place
Pros:

Nice place, Rodolpho was very attentive.

2026-04-29 • via Tripadvisor