Victoria Jungfrau Grand Hotel & Spa

Hotels
9.2 (1140 reviews)
Höheweg 41 , Interlaken , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Luxurious stay
Outstanding service
Cons:
Closed restaurants on certain days

Categories

Cleanliness
9.2
Impeccable cleanliness as noted by multiple mentions of the hotel's upkeep.
Service
9.7
Outstanding service mentioned throughout, especially highlighting staff like Genaro and Moritz.
Location
9.2
Exceptional location highlighted by reviews but not directly critiqued.
Room Quality
9.2
Rooms described as comfortable and beautifully designed.
Amenities
9.2
Great amenities including a stunning spa, pool, and tennis court.
Value for Money
8.7
Good experience for the price, though not explicitly detailed.
Food and Beverage
9.2
Food quality received high praise, particularly from dining experiences.
Overall Experience
9.2
Overall satisfaction expressed in multiple positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:20

Property Description

Luxurious Spa Experience
Indulge in a 5,500 m² spa oasis with a pool, sauna, and steam room. Enjoy personalized fitness and health coaching, or opt for a private spa for two at NESCENS spa.

Culinary Delights
Savor a range of gastronomic experiences at three distinct restaurants. From authentic brasserie cuisine at La Terrasse Brasserie to gourmet creations at Radius - By Stefan Beer, your taste buds are in for a treat.

Family-Friendly Amenities
Unwind while your children have a blast at the “Bienehuus” kids club. With supervised play areas and engaging activities, your family vacation will be truly unforgettable.

Experience luxury, relaxation, and culinary delights at Victoria Jungfrau Grand Hotel & Spa. Book now for an unforgettable stay.

Important information:

Please note that even if existing bedding is used, the extra bed fee will be charged for each additional child or adult in the room. If the maximum occupancy is exceeded for a room, an additional room will be allocated and charged.

At the Radius by Stefan Beer restaurant, elegant evening attire is expected.

At breakfast, at the Victoria Terrasse, La Terrasse Brasserie and at the Sapori restaurant, smart casual attire is requested, as is during the day throughout the premises of the hotel. Please note that when booking a nonrefundable rate, guests will receive a payment link.

Guaranteed balconies in Deluxe Room-Categories will be charged with an additional CHF 50 per room and stay.

A guaranteed early check-in at 12:00 and a guaranteed late check-out at 15:00 is possible with a surcharge upon request and availability.

The property reserves the right to check bookings from countries requiring a visa with the Foreign Office.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Jun 3, 2026 until Mon, Aug 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for CHF 60 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 120 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 1140 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.2
A
AJITH • family_with_children • lk
7
Pros:

Location

Cons:

Service was not up to the price paid

2026-06-08 • via Nuitee
A
abdullaaK6584DB • Couples
10
Orders pizza and pasta
Pros:

Nice restaurant and delicious food

2026-06-07 • via Tripadvisor
H
Hamad • couple • ae
8
2026-06-07 • via Nuitee
M
Monera • solo_traveller • sa
7
2026-06-05 • via Nuitee
T
T2781UYgabis • Family • Panama City, Panama Province
10
Sapori worth to try
Pros:

The atmosphere and the service were outstanding and the food excellent. Very tasty and recommendable!

2026-06-04 • via Tripadvisor
P
Paula • couple • bs
8
Very comfortable hotel with excellent staff, especially the Concierge team
Pros:

Location

Cons:

N/A

2026-06-04 • via Nuitee
6
613lyndaf • Couples • Orlando, Florida
10
The best hotel in Interlaken!
Pros:

Everything about this hotel is phenomenal!! The perfect location with an incredible view of Jungfrau and paragliders all day long. The hotel itself is gorgeous! The pool and spa are awesome! The restaurants and food are amazing!! The staff is incredible! A special thanks to Stefano and Dragan at the Concierge, Pop and Rigzin at the Spa, Allen, the incredible manager at Sappori who does it ALL with a smile on his face always, and Francisca and her amazing breakfast staff!!! Everyone and everything was incredible! I can’t recommend this enough! Easy transport everywhere and an incredible home to return to for rest and recharge before the next adventure! Thank you!!

2026-06-03 • via Tripadvisor
T
theresiasvensson1992 • NONE • Halmstad, Halland County, West Coast
10
Amazing stay! The staff did an amazing job and offered the best service.
Pros:

Amazing stay! The staff did an amazing job and offered the best service. The room was clean and the whole facility felt luxurious. We tried a few restaurants and the spa, and everything was really good. A special thank you to the concierge staff who helped with booking things and recommendations. You did an amazing job 😍

2026-06-03 • via Tripadvisor
S
Saif • family_with_children • sa
10
2026-06-03 • via Nuitee
7
799tamii • Couples • Boca Raton, Florida
10
Great hotel with a great view of the mountains of Switzerland
Pros:

Beautiful Hotel, great views of the paragliders landing, great bar with friendly staff. The concierge is great and will help you with all your questions about things to do, mountain conditions if you have a tour scheduled and of course restaurant recommendations. The rooms are great, breakfast was great with a huge buffet. Great location to walk or bike the city of Interlakin.
You can walk to the cable car to see the Harder Klum, we also took our own bike tour around as well.

2026-06-01 • via Tripadvisor
C
Connector37632723620 • Family
10
Perfect vacation!
Pros:

10/10! Beautiful hotel, very accommodating staff, delicious food and drink, fantastic activities for all ages. Incredible views and nature all around.

2026-05-30 • via Tripadvisor
D
Dawn • couple • us
9
Beautiful place
Pros:

Beautiful hotel. Great location.

Cons:

Extremely expensive and rude restaurant staff in Italian restaurant in lobby.

2026-05-30 • via Nuitee
A
adamaS123IO • Family
10
Great food and view and service!!
Pros:

Amazing dinner and wine and view!! And Ferit did an excellent job- highly recommend!!

2026-05-28 • via Tripadvisor
I
IbrahimI627 • Friends getaway
10
Victoria
Pros:

She is Very cooperative, helpful and smiling all the time .
Believe me, it is the soul of the place

2026-05-27 • via Tripadvisor
A
Anabela • couple • mk
10
2026-05-27 • via Nuitee
M
Maps821519 • Couples • Orlando, Florida
10
Outstanding!!
Pros:

My wife said “This is the nicest hotel we have ever stayed in” which is a strong statement given the places we have been to. The building, amenities, and the rooms are outstanding. Only issue I can think of with the room was our “king” bed was literally two separate twin beds next to each other with seep twin sheets and comforters. We could not sleep next to each other or we would fall into the crack. The level of service from the hotel staff was the best I have ever experienced. From the moment we walked through the front door they looked for ways to assist. Including the person who checked us in giving us a quick tour with information on the hotel/restaurants and walking us all the way to our room. Our luggage was delivered literally as she was walking out of the room. The breakfast buffet is one of the best I have experienced. Only serious issue we had was at the terrace restaurant/bar as the service was not up to par for a hotel of this class but I have done a separate review for that establishment as I thought it was an issue specifically with them and not with the hotel itself. Would highly recommend and if we go back to Interlaken we would absolutely stay here again.

2026-05-26 • via Tripadvisor
E
Edward • couple • kr
10
Pros:

친절한 직원들과 다양한 서비스 전망과 시설 모두 최상급, 조식도 강력추천 합니다

2026-05-26 • via Nuitee
J
J & V • family_with_children • ch
10
2026-05-26 • via Nuitee
J
JvWCH • Family • Lausanne, Canton of Vaud
2
A disappointment all the way
Pros:

For a special birthday we decided to go there: la terasse brasserie
- after arrival had to ask for the wine menu
- ordered a nice bottle of veuve, took 15-20 mins to arrive. we also ordered an apero plaettli to go with the champagne, that came when we were almost finished with the bottle
- we had to top up, re-pour our own glasses, no one seemed to pay attention
- we ordered our food
- my son ordered a beer, we had to ask twice (30 mins, later) before it came (they forgot)
- the starters and main course where mediocre / so so
- we had to ask once our wine glasses where empty if it could be filled up
- never an ask “how was it”, “did you enjoy” or “would you like something else to drink” ?
- waiting again and we had to ask if we could have a dessert
- restaurant was empty by then… still no focus on the clients…
- asked for the bill, they apologized for the service and took the desert off the menu
- what difference does that make if you eat in a brasserie for chf584
- in one world TERRIBLE SERVICE for such a place, for sure will never go back there
- when leaving no “thank you for staying with us, come again soon”
- in my opinion this staff has no proper education. ridiculous
- to top it off, went downstairs to the parking and could pay in any electronic form. thank god I had 2x chf5 coins…
A disappointment all the way

2026-05-25 • via Tripadvisor
D
Daniel • couple • ca
10
Pros:

Close to everything
A lot of character

2026-05-22 • via Nuitee