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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Allergy-free room
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Vibrant Chicago
Prime Location: Located just 1.1 km from DePaul University, Hilton Garden Inn Chicago Downtown South Loop offers a convenient stay near major attractions like the Field Museum of Natural History and the city centre.
Modern Amenities: Enjoy a comfortable stay with access to a fitness centre, private parking, a shared lounge, and a restaurant. Stay connected with free WiFi, room service, and a 24-hour front desk for your convenience.
Relaxing Retreat: Unwind on the sun terrace or make use of the on-site business centre and hot tub. Whether you're here for business or leisure, Hilton Garden Inn has everything you need for a memorable stay.
Book your stay at Hilton Garden Inn Chicago Downtown South Loop for an unforgettable experience in the heart of the Windy City.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 65 per day.
Location
Guest Reviews
Unfortunately I had a terrible experience trying to get a room with Booking.com. The hotel was nice over the phone but could not find my reservation. Booking should have taken care of this after multiple calls and concerns, but they did not :(. I really wanted to stay here. The hotel front desk was accommodating it was all on booking.com that I had issues.
The view I had from the 29th floor. The corner room was lovely. The bed and the shower in the bathroom was lovely. All of the room cleaners deserve at least a 2.50 raise. The rooms were clean
There wasn’t anything that I didn’t like about the property.
Everything
Liked everything
Location
Room view
Pretty expensive!
Great location.
Way to expensive for what you get. No breakfast. Cold pool. Noisy at night.
South loop is prima locatie. Zowel naar downtown als naar buitenwijken. Eten en drinken in de buurt. Veilig.
Alleen (duur) valet parkeren, als je de buurt niet kent lastig uitzoeken waar je dan kunt parkeren.
Clean close to everything,
Well the phone in our room
Didn't work which was a problem ring they told us to call down to the valet to get out car so we had to wait excessively to retrieve our car from the garage, the cleaning service only came every other day to tidy up but there where only towels for one days worth of showers, and the one lady at checkout was a little rude
The location is ideal for the museums, they are only a short walk away and this is why we chose this hotel. The rooms were nice and big but ours did smell a bit funny.
There is a valet, I booked in advance and the price came down to 50 a night. It was a bit slow so do plan on some extra time.
The shop in the hotel wasn’t very well stocked
Convenient for the museums and galleries. A 25 minute pleasant walk to the riverfront along the park. We had a corner room at the front so a super view to the lake.
Towels only changed every 2 days.
My experience with this property was extremely disappointing from a service and accountability standpoint.
After leaving a high-value electronic device in my room, the hotel failed to follow basic lost-and-found procedures, did not conduct any meaningful investigation, and completely disengaged from communication.
I escalated the issue to Hilton corporate, filed a police report, and submitted a complaint with the Better Business Bureau. The business never responded, and the case was closed due to lack of cooperation.
This is not about the lost item itself, but about the absence of responsibility and guest support. I expected significantly higher standards from a Hilton property.
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