Pets allowed

Facilities

No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Great food
Excellent service
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
6.5
The bathroom needed attention with a leaking shower and a damp smell.
Service
9
Unbelievably pleasant service from staff, particularly Leo and Marco.
Location
8.5
Location was effective for a quick stop with lovely outdoor seating near the pool.
Room Quality
6.5
Room felt cramped and tired; improvements needed for a better experience.
Amenities
8
Amenities met expectations but coffee machines were not functioning properly.
Value for Money
8
Room pricing appeared reasonable, but issues in room quality affect perception.
Food and Beverage
9
Food was delicious with nice offerings available throughout the day.
Overall Experience
8.5
Enjoyable stay with highlights in service and food but rooms and cleanliness need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:01

Property Description

Experience the charm and comfort of NH Palermo, perfectly situated in the heart of the city just steps away from historical landmarks.

Unmatched Amenities
Relax and unwind in our stunning outdoor pool or enjoy the serene views from our beautiful terrace and lush garden. Complimentary Wi-Fi keeps you connected throughout your stay, while our dedicated concierge services ensure all your needs are met.

Gourmet Dining
Indulge in exquisite Mediterranean cuisine at our on-site restaurant, I Paladini, where every meal is a feast for the senses. Unwind with a drink in our chic bar/lounge or savor delightful room service during your stay.

Business and Event Facilities
With 13 well-equipped meeting rooms, our hotel is ideal for hosting corporate events or special occasions. Featuring a business center and comprehensive services, you can focus on what truly matters.

Book your unforgettable stay at NH Palermo today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMO

Property Policies

  • Pets

    Pet max weight (per pet) in lb is 55

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 25

See all policies

Location

Guest Reviews

8
Based on 179 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 6.5
Amenities: 8
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
E
eric • extended_group • fr
9
Pros:

Bon accueil, chambre confortable, bon petit dejeuner, piscine agréable apres les visites
Proche des lieux à visiter

2026-07-04 • via Nuitee
A
Anna-Luisa • extended_group • ch
9
NH Parlermo ist zu empfehlen
Pros:

Personal ist sehr freundlich. Geht auf Wünsche ein und sehr zuvorkommend.
Zimmer ist sauber!

Cons:

Die Lage eher suboptimal für Strandferien

2026-07-04 • via Nuitee
M
monika • solo_traveller • pl
10
Pros:

Basen w hotelu. Czyste pokoje.

Cons:

Odleglosc od centrum trochę zbyt duza.

2026-07-03 • via Nuitee
C
Christina • couple • de
8
2026-07-02 • via Nuitee
G
Guido • solo_traveller • it
9
2026-07-02 • via Nuitee
G
Gillian • couple • gb
3
What a shame!!!
Pros:

The location was good

Cons:

The pool was dirty I couldn’t bring myself to go in. The room was ok but the bathroom was dirty, particularly the shower screen and toilet. Some of the staff around the pool bar were rude! The food and bar prices were high. When we checked out in the morning the guy on reception could hardly muster a welcome. Never asked if we had enjoyed our stay and never even said goodbye!!! I won’t be back

2026-07-01 • via Nuitee
A
Apostolos • couple • gr
5
2026-07-01 • via Nuitee
N
Nordine • couple • fr
10
Agréable, bon séjour, hôtesse d’accueil. Martina nous a vraiment bien reçu.
Pros:

Le confort, la amabilité, l’accueil surtout le personnel et surtout une certaines Martina elle était toujours là à notre écoute, serviable et toujours avec le sourire

Cons:

Parfait tout était parfait

2026-07-01 • via Nuitee
T
Tanja Travelista • couple • hr
10
A lovely hotel in a great location, close to everything and perfect for a relaxing stay.
Pros:

We had a wonderful stay at this hotel. Our room was spacious, very clean, and had a beautiful sea view. The location is excellent—close enough to the city centre to walk, yet peaceful and relaxing.

The pool area was fantastic and a real highlight during the very hot weather. It was a great place to cool off, enjoy a coffee or a cocktail, and the staff there were always friendly and attentive.

We also loved the hotel's backyard, where the breakfast area extends into a lovely garden surrounded by palm trees. In the evenings, there was live music, creating a wonderful atmosphere for relaxing after a day of sightseeing.

Overall, an excellent hotel with friendly staff, a great location, and beautiful outdoor spaces. We would definitely stay here again.

Cons:

The only downside was the street noise at night. However, if you keep the windows and balcony door closed, the sound insulation is very good, and the room becomes quiet thanks to the effective acoustic insulation.

2026-06-30 • via Nuitee
P
PETER • solo_traveller • gb
8
Nice place for a few days
Pros:

staff at restaurant and pool werer great

Cons:

why does mini bar lady knock on door at 9 AM to ask what needs replacing. too early

2026-06-30 • via Nuitee
M
Michael • solo_traveller • it
5
Comoda posizione ma camere da rinnovare
Pros:

Ottima posizione con parcheggio agevole e gratuito su strada
La aree comuni sono curate e accoglienti e anche la piscina sembra godibile
Camera pulita

Cons:

Bagno da ristrutturare, doccia lenta a raggiungere temperatura, sanitari puliti ma visibilmente usurati
Bollitore in camera inutilizzabile perché non presente adattatore o presa idonea

2026-06-30 • via Nuitee
U
Ulrich • couple • ch
8
ok
Pros:

Für uns hats gepasst!

Cons:

keine besonderen Bemerkungen

2026-06-30 • via Nuitee
J
Joanna • solo_traveller • pl
10
Pros:

Breakfast was delicious. We loved the pool facility as it was hot and tge beach is not that close. Old town and train/bus stations are so close so the hotel location is just perfect.

2026-06-28 • via Nuitee
I
ingvild • solo_traveller • no
7
Fint uteområde, men for dyrt i forhold til standard
Pros:

Fint bassengområde, rent og ordentlig hotell. Veldig kjekt med bar og restaurant rett ved bassenget.

Cons:

Rommene er svært små og rommet hadde en lukt av kloakk som ikke forsvant. Sengene var ekstremt ubehagelige. Prisen er for dyr i forhold til det man får.

2026-06-28 • via Nuitee
D
Denis • family_with_children • hr
8
2026-06-28 • via Nuitee
S
Susanne • family_with_children • se
5
Blandad upplevelse
Pros:

Poolområdet var trevligt. Frukosten innehöll något vi alla kunde äta.

Cons:

Personalen i receptionen, inte alla, var inte kundorienterad utan fick mig att känna att jag var besvärlig när jag önskade hjälp. Det var väldigt lite variation på glutenfria/vegetariska alternativ till middagen i restaurangen. Gymmet kan inte kallas ett gym, under all kritik!

2026-06-28 • via Nuitee
P
Petra • couple • de
8
2026-06-28 • via Nuitee
A
AngiKoch • solo_traveller • ch
8
2026-06-28 • via Nuitee
G
Gabriela • couple • ch
8
Tolles Hotel zentrumsnah und für 2 Veloreisende geeignet
Pros:

Super freundliche Receptionistin
Top Zimmer mit Balkon Gartenseite
Lage nah zur Altstadt
Toller Pool und toller Mitarbeiter für die Liegen und Badetücher- sehr aufmerksam!
gepflegte Hotelanlage, im Garten gefrühstückt, Buffet gute Auswahl
Check-out erst 12:00 und kein Problem länger am Pool zu verbringen👍🏽

Cons:

Zuerst ein Gestürm wegen unseren Velos- sind seit 4Wochen mit Velos unterwegs- bis dato kein Problem mit der Unterbringung!
Etwas zäher Beginn aber schlussendlich sehr bemüht eine gute Lösung zu finden- jetzt von uns eine Empfehlung als Hotel für Veloreisende👍🏽

2026-06-27 • via Nuitee
R
René • solo_traveller • ch
6
Pros:

Lage,super

Cons:

Sauberkeit im ganzen Hotel und Poolanlage war ganz schlecht.

2026-06-27 • via Nuitee