Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location within walking distance of town/markets and sea views
Friendly, helpful staff and good service overall
Nice pool and garden areas; clean rooms and daily housekeeping
Good breakfast and a well-regarded restaurant
Parking options available (free and paid)
Cons:
Value for money concerns; drinks/food (especially poolside) considered expensive
Pool can be crowded; not enough sunbeds and guests from another hotel share the pool
Some rooms small or ageing; mixed room quality and occasional maintenance issues
Occasional service hiccups (some staff rude or bar service slow)
Specific cleanliness/maintenance issues reported (ants in pool area, weak air conditioning in some rooms)

Categories

Cleanliness
8.3
Generally praised as modern and clean (daily room servicing, clean pool towels) though isolated issues noted (ants in pool area, some bathroom maintenance concerns in a junior suite).
Service
9
Consistently strong: multiple comments about friendly, helpful reception, waiters and cleaning staff (upgrades, extra attention at breakfast). A few mentions of some staff being rude or slow at the bar but overall service is a highlight.
Location
9.1
Very positively mentioned: walking distance to town/markets, edge of historic centre and good sea views; several reviewers call location ideal for Palermo.
Room Quality
7.6
Mixed: some rooms modern with sea-view balconies, others described as small or ageing; issues include bed firmness (resolved with topper) and occasional desire for balconies.
Amenities
8.1
Strong pool and restaurant facilities praised, free and paid parking available; downsides include overcrowded pool loungers (shared with another hotel) and an aircon that struggled in some rooms.
Value for Money
6.6
Repeated concerns about price: expensive poolside drinks/food, beers seen as pricey and an overall sentiment by some that price does not match quality.
Food and Beverage
8.7
Generally favourable: breakfasts described as excellent and beautiful, on-site restaurant praised (good fish); however poolside food/drinks noted as expensive.
Overall Experience
8.2
Mostly positive overall: excellent staff, good location and enjoyable pool/grounds for many guests, tempered by occasional service inconsistencies, crowding at the pool and value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 15:40

Property Description

Stunning Seafront Location
NH Palermo boasts a prime position overlooking the Gulf of Palermo and the adjacent botanic gardens. The elegant rooms offer views of the sea or garden, each equipped with modern amenities for a comfortable stay.

Delicious Dining Options
Guests can enjoy buffet-style breakfast with fresh fruits at the I Paladini restaurant. The restaurant also offers a diverse menu featuring Sicilian, Italian, and international cuisines. Special meals for vegetarians and children are available, ensuring a delightful dining experience for all.

Convenient Surroundings
Located near Palermo Central Train Station and the port for ferries to Italy's mainland, NH Palermo provides easy access to transportation. Additionally, the hotel's proximity to various bars, restaurants, and shops allows guests to explore the vibrant surroundings effortlessly.

Ready to experience luxury by the sea? Book your stay at NH Palermo now!

Important information:

Please note that the pool is open from the 3rd of June until the 30th of September. Use of a swimming cap is mandatory.

When booking a nonrefundable rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property.

Please note that the credit card used for the booking must be shown at check-in.

Please note that dogs and cats are allowed upon request and subject to approval.

The maximum weight for pets is 25 kg. A charge of EUR €25 per pet per night will be applied (maximum of 2 pets per room). Guide dogs stay free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMO

Location

Guest Reviews

8.2
Based on 3989 reviews
Cleanliness: 8.3
Service: 9
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 6.6
Food and Beverage: 8.7
Overall Experience: 8.2
M
Mario • couple • pt
10
2026-10-14 • via Nuitee
K
Kerry • couple • gb
7
2026-10-14 • via Nuitee
L
Loriene Fernanda Alves • couple • br
7
Pros:

Boa localização e instalações

Cons:

Limpeza do quarto deixou muito a desejar

2026-10-13 • via Nuitee
N
Nadia • couple • be
10
Pros:

Supergoed ontbijt. Aangename grote kamer. Goede ligging hotel.

Cons:

Niets.een hotel om aan te bevelen.

2026-10-13 • via Nuitee
M
Mariusz • family_with_children • pl
10
2026-10-13 • via Nuitee
R
René • extended_group • ch
6
Wir sind von Genua mit der Fähre angekommen und haben dort die erste Nacht verbracht
Pros:

Zentrale Lage

Cons:

Wir mussten die Fahrräder ab montieren und das Auto ausräumen, weil sie uns gesagt haben, dass es auf dem Parkplatz sonst zu gefährlich ist, dass das Auto ausgeräumt wird. Wir haben das Hotel gewählt, weil es einen eigenen Parkplatz hat. Der war aber voll.

2026-10-13 • via Nuitee
J
José Manuel Fraile • solo_traveller • es
8
Pros:

En general todo, muy cómodo

Cons:

Qué no hubiera zumos de naranja en el desayuno

2026-10-12 • via Nuitee
P
Pietro • extended_group • it
8
piacevole rilassante e pieno di ottima cucina
Pros:

La varietà' del cibo sia salato che dolce
La posizione panoramicissima, centrale e con tutto raggiungibile

Cons:

ascensori vecchi e piccoli, parcheggi pieno di parcheggiatori abusivi e non e' corretto far trovare questa giungla ai turisti, anzi e' una vergogna

2026-10-12 • via Nuitee
E
Edina • extended_group • at
5
Azt az árat amit fizettem 3 éjszakára nem igazán érte meg
Pros:

Biztonságos helyen van

Cons:

A recepción nem igazán voltak segítőkészek,a reggelinél koszosak voltak az asztalok alig lehetett helyet találni,szinte oda sem jöttek

2026-10-12 • via Nuitee
E
elisabetta • extended_group • it
1
Non vale i soldi spesi
Pros:

La pulizia delle camere , la gentilezza dello staff della colazione

Cons:

Struttura che non vale assolutamente la cifra richiesta. Ho pagato 350 euro a notte per una camera singola, aspettandomi uno standard all'altezza della catena e del prezzo, ma la realtà è stata ben diversa.
Le camere sono vecchie e poco funzionali. Nonostante la bella vista sul mare, le stanze non sono per niente insonorizzate: si sente distintamente tutto il traffico della strada sottostante e la confusione causata dalle persone che stazionano sotto l'hotel fino a tarda notte. Dormire è stato davvero difficile.
Inqualificabile anche la risposta del concierge alla lamentela per il rumore: secondo lui, in un hotel cittadino è normale e va messo in conto. A quanto pare tutelare quindi il sonno in un hotel a 4 stelle non è più un problema per gli albergatori.

2026-10-11 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-10-10 • via Nuitee
D
DAMJAN • couple • si
9
Pros:

They kindly upgraded our room free of charge from a standard double room to a Supreme Suite with a beautiful sea view.

2026-10-10 • via Nuitee
S
Simone • couple • ch
8
Pros:

Lage, Freundlichkeit und Hilfsbereitschaft des Personals

2026-10-10 • via Nuitee
A
Agnieszka • family_with_children • pl
5
Pros:

Cicha okolica pomimo ruchliwej drogi. Dobry bufet przy basenie.

Cons:

Ze zdumieniem obserwowałam w czasie śniadania opróżnianie pustych talerzy do wiaderka na wózku załogi. Częste braki w bufecie śniadaniowym. Basen raczej brudny.

2026-10-09 • via Nuitee
I
Ines • solo_traveller • ar
8
Todo bien !
Pros:

Si

Cons:

Me gustó todo

2026-10-08 • via Nuitee
G
GRACIELA A • extended_group • ar
8
Pros:

Estaba limpia y cómoda

Cons:

Nada en particular

2026-10-07 • via Nuitee
S
Stephen • couple • gb
8
2026-09-19 • via Nuitee
E
Elizabeth • couple • us
8
Pros:

Great location, room was fine, patio nice. Having a pool was appreciated with the heat . Staff was friendly.

Cons:

The deck area needs a bit of washing to clean up after sloppy guests and sweeping up the seed pods that were falling from the trees

2026-09-19 • via Nuitee
M
Margaret • couple • gb
4
2026-09-18 • via Nuitee
F
FLAVIO • couple • ar
9
2026-09-18 • via Nuitee