Pestana Collection Plaza Mayor

Hotels
•
Pestana Group
9.4 (3673 reviews)
Calle Imperial, 8, Madrid, 28012 , Madrid , ES
34-910052822

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Facilities

Full-service spa
Fitness facilities
Fireplace in lobby
Lot hours - 24 hours
Electric car charging station
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Small room size
Limited amenities

Categories

Cleanliness
9.49
Rooms were spacious and clean.
Service
9.96
Staff were fantastic and attentive, enhancing the overall experience.
Location
10
Location was excellent for exploring Madrid.
Room Quality
8.45
Some complaints about small rooms, impacting the overall quality.
Amenities
8.48
Limited spa facilities and some guests expressed dissatisfaction.
Value for Money
9.44
Guests appreciated the offerings given the price.
Food and Beverage
9.49
High praise for the breakfast and dining experiences.
Overall Experience
9.87
Overall a very positive experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:12

Property Description

Experience the perfect blend of luxury and relaxation at Pestana Plaza Mayor Madrid, located just steps from the iconic Plaza Mayor.

Indulgent Spa Experience
Unwind at our full-service spa, offering a range of rejuvenating treatments, from soothing massages to invigorating body treatments and facials, tailored to revitalize your senses.

Recreational Amenities
Stay active with our fitness center, or take a refreshing dip in the indoor pool. Afterward, relax in the sauna to complete your wellness journey.

Gastronomic Delights
Savor delectable dishes at Terraza Plaza Mayor, our on-site restaurant, or enjoy a casual bite at our cafe. With 24-hour room service and a vibrant bar/lounge, your culinary cravings are always satisfied.

Book your unforgettable getaway at Pestana Plaza Mayor Madrid today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to September.
  • Pool access available from 11:00 AM to 7:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 3673 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 8.45
Amenities: 8.48
Value for Money: 9.44
Food and Beverage: 9.49
Overall Experience: 9.87
A
Amanda • couple • au
10
lovely hotel in the heart of Madrid - central but very quiet.
Pros:

close to the all the attractions

Cons:

nothing

2026-05-30 • via Nuitee
M
Monika • extended_group • bg
10
2026-05-30 • via Nuitee
J
Jaap • couple • nl
8
Cons:

Kamer klein en onpractisch
Airco gericht op bed. Geen kastruimte. Geen bidet. Piepklein bureau

2026-05-30 • via Nuitee
S
Shaun • solo_traveller • gb
10
2026-05-29 • via Nuitee
L
Luis H • couple • us
10
Great location, room size and decoration. Great staff
2026-05-28 • via Nuitee
M
Martial • couple • fr
9
Pros:

Luxe et simplicité
Gentillesse, bienveillance et professionnalisme du personnel
Le petit déjeuner est excellent
Emplacement idéal

Cons:

Rien à redire tout était parfait

2026-05-27 • via Nuitee
S
Suhih • solo_traveller • md
10
Pros:

Прекрасный отель, в который хочется возвращаться. Чистые и уютные номера, удобная кровать и тишина — спали отлично. Персонал внимательный и доброжелательный, всегда готовы помочь. Расположение удобное: всё рядом, но без лишней суеты. Завтраки вкусные и разнообразные. Отличное соотношение цены и качества. Спасибо за комфортный отдых!

2026-05-26 • via Nuitee
A
Alan • couple • es
5
What should be a wonderful hotel is spoiled by the poor city management of the Plaza and below par maintenance of the ho
Pros:

Convenient location for sightseeing, with a great ( but spoiled... see below) view.
Good but small fitness and indoor pool, sauna facilities.
Welcoming and helpful service.
Excellent breakfast.

Cons:

General level of maintenance was poor. Common facilities and room are verging on shabby.
The very expensive room overlooking the plaza was small at 25m2.
The view and overall impression was spoiled by homeless rough sleeping around the square and in one case urinating in full view. The fact that the main hotel entrance on the square is not used for that purpose is an indication of the problem, unfortunately for the hotel.

2026-05-26 • via Nuitee
F
francisco • couple • br
10
2026-05-25 • via Nuitee
A
Alessandro • solo_traveller • it
9
2026-05-25 • via Nuitee
S
SIA • extended_group • lv
9
2026-05-25 • via Nuitee
Y
Ytravelers • solo_traveller • es
9
Pros:

La piscina subterránea fue casi tan buena como la atención del personal que fue excelente

Cons:

La temperatura de la piscina variaba mucho de un dia a otro

2026-05-25 • via Nuitee
A
Ann • couple • gb
9
Lovely comfortable hotel
Pros:

Great location

Cons:

Nothing

2026-05-24 • via Nuitee
J
Jytte • solo_traveller • dk
8
Dejligt
Pros:

Beliggenhed

Cons:

Tilhørende restaurant på torvet var ikke særlig serviceminded.

2026-05-23 • via Nuitee
A
Ainhoa • couple • es
10
2026-05-23 • via Nuitee
I
ISABELLE • couple • fr
10
Confort luxe et très bien placé
Pros:

Service impeccable et petit déjeuner excellent

2026-05-18 • via Nuitee
A
Ailsa • couple • gb
9
Pros:

Beautiful facilities and fabulous breakfast in a great setting

2026-05-18 • via Nuitee
B
Beverley • solo_traveller • gb
5
We didn’t know about San Isidro festivities so it was incredibly crowded and noisy
Pros:

The building itself and the location

Cons:

Strange bathroom layout
Staff working on the terrace not particularly friendly or efficient .
Laundry service was not available.
Towels and robes were clean but old and a little bit shabby

2026-05-17 • via Nuitee
K
Katrin • couple • se
9
2026-05-17 • via Nuitee
M
Medzhytova • couple • ua
9
Приємна атмосфера, любʼязно приймали на рецепції . Гарний сервіс і всі привітні
Pros:

Центр

Cons:

Вперше бачили такий маленький номер, але він був комфортний

2026-05-16 • via Nuitee