Pestana Collection Plaza Mayor

Hotels
•
Pestana Group
9.4 (3673 reviews)
Calle Imperial, 8, Madrid, 28012 , Madrid , ES
34-910052822

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Facilities

Full-service spa
Fitness facilities
Fireplace in lobby
Lot hours - 24 hours
Electric car charging station
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Small room size
Limited amenities

Categories

Cleanliness
9.49
Rooms were spacious and clean.
Service
9.96
Staff were fantastic and attentive, enhancing the overall experience.
Location
10
Location was excellent for exploring Madrid.
Room Quality
8.45
Some complaints about small rooms, impacting the overall quality.
Amenities
8.48
Limited spa facilities and some guests expressed dissatisfaction.
Value for Money
9.44
Guests appreciated the offerings given the price.
Food and Beverage
9.49
High praise for the breakfast and dining experiences.
Overall Experience
9.87
Overall a very positive experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:12

Property Description

Experience the perfect blend of luxury and relaxation at Pestana Plaza Mayor Madrid, located just steps from the iconic Plaza Mayor.

Indulgent Spa Experience
Unwind at our full-service spa, offering a range of rejuvenating treatments, from soothing massages to invigorating body treatments and facials, tailored to revitalize your senses.

Recreational Amenities
Stay active with our fitness center, or take a refreshing dip in the indoor pool. Afterward, relax in the sauna to complete your wellness journey.

Gastronomic Delights
Savor delectable dishes at Terraza Plaza Mayor, our on-site restaurant, or enjoy a casual bite at our cafe. With 24-hour room service and a vibrant bar/lounge, your culinary cravings are always satisfied.

Book your unforgettable getaway at Pestana Plaza Mayor Madrid today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to September.
  • Pool access available from 11:00 AM to 7:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 3673 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 8.45
Amenities: 8.48
Value for Money: 9.44
Food and Beverage: 9.49
Overall Experience: 9.87
S
SANDRA • couple • pe
10
2026-06-20 • via Nuitee
C
Clara • extended_group • es
9
2026-06-19 • via Nuitee
M
Myriam • family_with_children • fr
8
Parfait pour visiter Madrid et son centre-ville, établissement calme et reposant.
Pros:

L’emplacement, le personnel très accueillant et le spa

Cons:

Fuite au niveau de la cabine de douche dans notre chambre et le manque d’indication sur l’accès au Rooftop piscine extérieur

2026-06-18 • via Nuitee
J
Jose Antonio • couple • es
10
2026-06-18 • via Nuitee
N
Nicole • solo_traveller • us
10
2026-06-17 • via Nuitee
E
Elys • couple • gb
9
Overall good, seems a bit pricey but maybe paying for location
Pros:

Great facilities and great location. Staff great

Cons:

Rome was a little on the smaller side. Plugs need screwing back in the wall, that said it was ok

2026-06-15 • via Nuitee
P
Paulo • couple • pt
5
Excelente hotel para usufruir da Movida turistica
Pros:

Excelente localização
Mesmo no centro do Madrid Turistico
Edificio historico muito bonito

Cons:

Garagem, o hotel não possui
Relativamente dificil o acesso de carro
Pequeno almoço muito caro e hospitalidade estranha dos funcionarios

2026-06-15 • via Nuitee
I
Ibáñez Castilla • couple • es
10
2026-06-15 • via Nuitee
İmik • solo_traveller • tr
10
2026-06-14 • via Nuitee
N
Nicole • couple • at
8
A perfect city hiot
Pros:

The hotel's location was perfect for us. Right in the heart of the city, yet very quiet (we had a room facing the courtyard). The building is stylish and tastefully decorated. There is a sauna and a gym in the basement—though we didn't get a chance to use either due to our busy schedule.
The staff is extremely helpful and friendly, whether at the front desk or in the breakfast area. I’d also like to give a special mention to the breakfast, which offers a fresh and wide selection at a
very reasonable price.

Cons:

-

2026-06-14 • via Nuitee
M
Marcela • couple • ro
10
2026-06-14 • via Nuitee
A
Aurélie • couple • de
10
2026-06-13 • via Nuitee
G
gabriela • couple • ro
10
2026-06-13 • via Nuitee
J
Jilly • couple • gb
9
2026-06-13 • via Nuitee
L
Lisa • couple • pa
10
Have an amazing experience, the hotel facilities are great and the staff was always friendly
Pros:

Amazing location, very central and close to everything

2026-06-12 • via Nuitee
R
Richard de Waal • extended_group • nl
10
Pros:

Exceptional stay, pity it was so short, next time

Cons:

Nothing to comment

2026-06-12 • via Nuitee
B
Brianna • couple • us
10
We will recommend to anyone traveling to Madrid!
Pros:

Excellent location, beautiful property, friendly and helpful staff

2026-06-12 • via Nuitee
S
Sofia • extended_group • us
9
Pros:

Size of room and helpful staff

Cons:

The food was very salty and bed was not comfortable

2026-06-11 • via Nuitee
G
Géraldine • couple • ch
10
Hôtel pour un excellent séjour
Pros:

Hôtel très bien situé avec accès direct sur la Plaza Mayor.
Chambre confortable et personnel très serviable et aimable.

2026-06-11 • via Nuitee
J
Jonathan • couple • gb
9
Fantastic place to stay,
2026-06-11 • via Nuitee