Castelo Hotel

Hotels
9.2 (2776 reviews)
Rua da Muralha 2 a 4 , Chaves , pt

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Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable rooms
Cons:
Issues with cleanliness
Limited amenities
Breakfast variety

Categories

Cleanliness
8.6
Some reviews mentioned cleanliness issues.
Service
9.57
Most reviews praised the friendliness of the staff.
Location
10
Several reviews highlighted the excellent location.
Room Quality
9.56
Overall, rooms were described as comfortable and well-kept.
Amenities
8.59
Spa issues were noted; some amenities were limited.
Value for Money
9.55
Many felt the experience matched the price.
Food and Beverage
8.1
Breakfast options received mixed reviews; some were disappointed.
Overall Experience
9.6
General sentiment is positive; guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:12

Property Description

Luxurious Accommodation with Prime Location
Located in Chaves, just steps away from Chaves Thermal Spa, Castelo Hotel offers a luxurious stay with top-notch amenities. The hotel boasts a fitness centre, private parking, and a stylish bar and shared lounge for guests to unwind.

Modern Comforts and Exceptional Service
Experience unparalleled comfort in the well-appointed rooms equipped with flat-screen TVs, air conditioning, and private bathrooms with free toiletries. Some rooms even feature balconies or terraces with stunning city views, ensuring a memorable stay.

Recreational Activities and Nearby Attractions
Guests can enjoy cycling in the area or opt for bike hire through the hotel. Additionally, the renowned Golf Course Vidago Palace is a short distance away, offering leisure options for sports enthusiasts.

Ready to indulge in a luxurious stay at Castelo Hotel? Book your room now and experience unparalleled hospitality and comfort.

Important information:

Please note that the Spa is paid, and according to availability upon arrival. Please check with the hotel before check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 5 per day.

Location

Guest Reviews

9.2
Based on 2776 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 9.56
Amenities: 8.59
Value for Money: 9.55
Food and Beverage: 8.1
Overall Experience: 9.6
I
Inmaculada • couple • es
5
Cons:

Se escuchan las conversaciones de la calle.
La habitación resulta muy pequeña
La tarjeta xa abrir la habitación no siempre funcionó
El buffet del desayuno estaba frio

2026-06-27 • via Nuitee
A
Aida • solo_traveller • es
9
Pros:

La exclusividad, la limpieza, la decoración

Cons:

La habitación me parecía pequeña e incomoda para dejar las cosas y la ropa.

2026-06-23 • via Nuitee
I
Irene • couple • es
1
Cons:

En la descripción pone vistas al jardín y se ve la carretera pero la carretera por debajo que ves los pies y las ruedas de los coches, pedimos cambio y nada y eso que pagamos 160€ que era la suite. El personal antipático.

2026-06-22 • via Nuitee
S
Stéphanie • solo_traveller • fr
6
Pros:

Hôtel très bien situé dans le centre historique, chambre confortable même si la fenêtre ne laissait rien transparaître (etrange d'avoir mis un film opaque sur la vitre de la fenêtre).

Cons:

Est ce normal de toquer et rentrer dans ma chambre à 9h45 le jour de mon départ ?!?!?! Je ne m'attendais pas à ca pour un 4 étoiles !

2026-06-21 • via Nuitee
W
WILSON • couple • es
10
Escapada de cumpleaños con mi esposa
Pros:

El alojamiento y la ubicación

Cons:

Creo que el desayuno podría estar mejor sobre todo teniendo en cuenta la buena gastronomía portuguesa, eché de menos más quesos del país y postres artesanales. El pan estaba muy bueno

2026-06-21 • via Nuitee
O
ONEIDA • solo_traveller • pt
9
Hotel extremamente confortável
Pros:

Pela qualidade das toalhas e lençóis,já percebi o esmero deste hotel.
Limpo, elegante, aconchegante!
Um grata surpresa

Cons:

O sinal do wife não estava bom,mas não considero um defeito.

2026-06-19 • via Nuitee
E
Emmanuel • solo_traveller • fr
10
Pros:

Bien situé, a proximité du centre. Parking en intérieur. Belle chambre. Bon petit déjeuner.

2026-06-18 • via Nuitee
S
Salvador • solo_traveller • es
10
Confortabilidad en el centro de Chaves.
Pros:

La confortabilidad y limpieza de sus instalaciones y la ubicación céntrica del hotel. El desayuno incluido en el precio muy completo.

Cons:

El aparcamiento del hotel tiene pocas plazas y conviene reservar, aunque eso no supone un problema porque frente la hotel hay espacio publico para estacionar.

2026-06-18 • via Nuitee
A
antonio • couple • pt
6
2026-06-18 • via Nuitee
T
Tino&Sam • couple • fr
9
Proximité du centre historique
Pros:

Parking souterrain réservé pour moto top, petit déjeuner copieux , endroit calme la nuit, personnels agréables

2026-06-17 • via Nuitee
F
Flávio • solo_traveller • pt
8
2026-06-16 • via Nuitee
L
Luis • couple • pt
10
2026-06-15 • via Nuitee
S
Sandra • solo_traveller • pt
10
2026-06-14 • via Nuitee
M
Márcia • solo_traveller • pt
9
Pros:

Excelente escolha em Chaves! Funcionários muito simpáticos e atenciosos, pequeno-almoço variado e fresco, quarto espaçoso, limpo, com cama muito confortável e spa muito bom.

Cons:

A única coisa que faltou foram os jatos na piscina que não estavam a funcionar, de resto o spa era limpo e muito agradável.

2026-06-14 • via Nuitee
B
Bénédicte • couple • fr
8
Très bien mais accès au niveau parking limite
Pros:

Deuxième séjour moto en 4 ans dans cet hotel moderne et confortable, à proximité immédiate de la vieille ville.

Cons:

L’accès du nouveau parking à côté de l’hôtel est dangereux pour une grosse moto routière.
Il nous a fallu fortement insister afin de garer notre 1300 dans le parking sous l’établissement.

2026-06-14 • via Nuitee
P
Pinheiro • extended_group • pt
8
2026-06-12 • via Nuitee
E
Etienne • couple • fr
10
Cette étape est devenue incontournable dans nos voyages au Portugal
Pros:

L'accueil, la qualité de l'établissement et des services, le confort de la chambre font de cet hôtel l'étape déale pour un voyage parfait au Portugal.

Cons:

RAS

2026-06-12 • via Nuitee
M
Madalena • couple • pt
8
2026-06-12 • via Nuitee
S
Sylvia • couple • us
9
Perfect spot to stop and stay for a night.
Pros:

Location was the best thing about the hotel. Good parking options.

Cons:

Breakfast was just okay.

2026-06-11 • via Nuitee
M
Maureen • couple • es
10
Good town to stop off for one night on arriving in PortugL
Pros:

Modern hotel, very central and free parking. Easy walking distance to the bars and restaurants on the river.

2026-06-11 • via Nuitee