Silk Way Hotel

Hotels
8.7 (650 reviews)
3rd Mikrorayon , Aktau , kz
+7 702 966 9070

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Good location
Cons:
Cleanliness issues
Poor food quality
Some rude staff incidents

Categories

Cleanliness
8.18
Several reviews mentioned issues with cleanliness and room hygiene.
Service
9.99
Numerous positive mentions of the staff's responsiveness and helpfulness.
Location
9.19
Generally positive sentiment about the location being good.
Room Quality
8.64
Rooms described as comfortable, though some cleanliness issues noted.
Amenities
8.67
Amenities were adequate but some guests felt lacking in essentials.
Value for Money
9.13
Perceived as good value but affected by service quality.
Food and Beverage
7.18
Negative feedback about breakfast options and quality.
Overall Experience
8.65
Overall feel was positive due to staff, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:03

Property Description

Luxurious Accommodation
Silk Way Hotel offers air-conditioned rooms with a minibar, flat-screen TV, and free wired internet access. Enjoy the comfort of well-equipped rooms with complimentary toiletries and a hairdryer in private bathrooms.

Wellness and Dining
Indulge in a traditional sauna or work up a sweat in the well-equipped gym. Start your day with a rich breakfast buffet and savor fresh pastries, fruits, and hot drinks. In the evenings, explore a variety of international dishes at Silk Way's restaurant.

Convenient Location
Located just a short walk from Abay Cultural Palace and Aqtau’s Botanic Gardens, our hotel is also near the Caspian Sea Coast and Zhastar Sports Stadium. Don't miss the chance to enjoy a weekend fishing trip on a boat. Aqtau Airport is a convenient 30-minute drive away.
Book your stay at Silk Way Hotel for an unforgettable experience!

Important information:

The use of the swimming pool is free of charge from 07.00 till 15.00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 650 reviews
Cleanliness: 8.18
Service: 9.99
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 9.13
Food and Beverage: 7.18
Overall Experience: 8.65
M
Massimo • solo_traveller • it
8
2026-09-05 • via Nuitee
N
Nurislamgali • couple • kz
10
Pros:

Очень приветливый и отзывчивый персонал что очень важно , в номере очень чисто и комфортно

2026-09-05 • via Nuitee
P
Paul • solo_traveller • us
2
So bad, I checked out in a few hours and moved to a different hotel
Pros:

Check in at 4am

Cons:

Bed so hard it hurt my back. Air conditioner ineffective. 29 degrees C in room early afternoon with AC set to 22 and 28 outside.

2026-09-04 • via Nuitee
A
Aıda • couple • kz
7
2026-09-03 • via Nuitee
M
Marco • solo_traveller • it
7
2026-08-30 • via Nuitee
N
NICOLAIE • family_with_children • ro
8
Pros:

The staff was very friendly; even though they didn't speak English, they made a real effort to be helpful. The breakfast was tasty but had a very limited selection; the location depends on your needs, but it worked well for me!

2026-08-30 • via Nuitee
O
Oscar • solo_traveller • it
8
2026-08-26 • via Nuitee
G
Gianluca • extended_group • it
7
Pros:

Colazione basica ma completa, camere grandi, frigorifero in camera, staff gentile e disponibile.

Cons:

Piscina inesistente, non presente presso la struttura (forse esterna? nessuno ci ha dato indicazioni), attenzione che sul sito c'è scritto che è aperta solo la mattina, poco utile. La posizione sembrava centrale ma in realtà è in zona periferica (parte vecchia della città, non parte antica, ma vecchia, attenzione!)

2026-08-24 • via Nuitee
R
Rustam • solo_traveller • kz
10
2026-08-22 • via Nuitee
S
S. Bosio011 • solo_traveller • it
9
Pros:

Struttura pulita, colazione continentale buona.

Cons:

Il wifi non funzionava in tutte le aree della struttura.

2026-08-16 • via Nuitee
Айгуль • solo_traveller • kz
8
Pros:

Персонал приветливый 👍 В номере чисто и тихо. Рекомендую 👍

Cons:

Мне и подруге все понравилось 😊

2026-08-14 • via Nuitee
G
Gim Choon • couple • my
9
2026-08-14 • via Nuitee
D
Dametken • family_with_children • kz
7
2026-08-13 • via Nuitee
A
Aigerim • couple • kz
8
2026-07-23 • via Nuitee
E
ENHUA • couple • cn
10
Pros:

这家酒店是一家老的三星级酒店，机场出来坐6路公交车就能到。房间很大，有冰箱、免费饮用水，免费寄存了三天行李，简单早餐还不错，门口有个很大的停车场，酒店性价比还是很高的。

2026-07-22 • via Nuitee
E
ENHUA • couple • cn
10
Pros:

这家酒店是一家老的三星级酒店，机场出来坐6路公交车就能到。房间很大，有冰箱、免费饮用水，免费寄存了三天行李，简单早餐还不错，门口有个很大的停车场，酒店性价比还是很高的。

2026-07-22 • via Nuitee
M
Mauritz Schröder • solo_traveller • de
8
2026-07-22 • via Nuitee
I
IGOR • couple • ru
9
Pros:

Расположение, комфортный номер, кондиционер. Вежливый, отзывчивый персонал, разрешили оставить чемодан после выселения на полдня.

Cons:

Завтрак средненький. Не выключались лампочки на входе в номер, электрик не пришёл, пришлось выкручивать совместно с администратором, чтобы не спать при свете.

2026-07-21 • via Nuitee
E
ELIO • solo_traveller • it
8
Pros:

Camera grande, zona tranquilla.
Camera pulita, colazione nella norma.
Personale cordiale.

2026-07-17 • via Nuitee
D
Damir • extended_group • kz
10
Pros:

Большое спасибо Айгерим за внимание к деталям и за то, что сделала наше пребывание в отеле максимально комфортным

2026-07-16 • via Nuitee