Omni Austin Hotel Downtown

Hotels
Omni Hotels
9 (914 reviews)
700 San Jacinto Boulevard , Austin , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Spacious rooms
Outstanding amenities
Cons:
High parking fees
Torn pillows

Categories

Cleanliness
8.58
Room was super clean, based on review sentiments.
Service
9.55
Staff were wonderful and provided exceptional service throughout the stay.
Location
9.09
Location was easy to get to, very convenient.
Room Quality
9.04
Rooms were spacious and offered beautiful views.
Amenities
9.07
Fantastic amenities including a lovely bottle of wine and food setup.
Value for Money
8.53
Overall great experience justifying the price.
Food and Beverage
9.08
Food quality was spot on, and breakfast was excellent.
Overall Experience
9.05
Overall experience was perfect and a must return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:02

Property Description

Luxurious Amenities

The Omni Austin Hotel Downtown offers a roof-top heated pool and fitness centre, providing guests with the perfect way to unwind and stay active during their stay.

Delightful Dining Options

Guests can indulge in delicious meals at the on-site Capital A restaurant, known for its communal tables and unique private dining room. For a quick pick-me-up, President’s House Coffee offers a variety of coffee, tea, pastries, and light bites.

Convenient Services

With a 24-hour front desk, laundry service, dry cleaning, and daily maid service, guests can enjoy a hassle-free stay. Meeting facilities and a gift shop are also available on site, catering to all their needs.

Book your stay at Omni Austin Hotel Downtown now for a memorable and enjoyable experience!

Important information:

Guests under 21 are allowed to check in only with a parent or an official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 63.87 per day.

Location

Guest Reviews

9
Based on 914 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
M
MiKayla couple us
8
2026-05-30 via Nuitee
N
Nathan solo_traveller us
10
2026-05-27 via Nuitee
K
Kyra couple us
8
2026-05-20 via Nuitee
B
Brandy extended_group us
10
Pros:

The staff was amazing top to bottom. Valet, check in, bar staff. Everything was great.

2026-05-18 via Nuitee
F
FrankWilcox NONE Grand Rapids, Kent County, Michigan
10
Thanks
Pros:

Awesome place to stay and the staff was awesome as well Dinner was great the female waitress went out of her way to help us enjoy

2026-05-14 via Tripadvisor
L
lynn extended_group us
10
King bed with sofa bed, spacious bathroom and two tv’s
Pros:

The suite worked well for us.

Cons:

Not enough plugs in the room

2026-05-12 via Nuitee
L
Laura solo_traveller gb
7
Ok - would expect better for the price paid
Pros:

Clean hotel
Roof top pool and bar
Having a bath in bathroom
Location - walking distance to bars and restaurants
Gym was great! Lots of equipment and spacious

Cons:

My room wasn’t ready when I arrived at 3.30pm and was told it would be ready in the next 30 mins.
It still wasn’t ready an hour and a half later which was strange.
The view overlooked the atrium of the hotel, rather than outside (couldn’t see outside properly).
Shower made a loud sound continuously when in use (only used it once as used the bath instead but a bit odd)
I did expect a bit more as the hotel was in the expensive side compared to others in the area

2026-05-11 via Nuitee
K
Ken'z solo_traveller us
10
2026-05-09 via Nuitee
L
LevinsonGedera Friends getaway Gedera, Central District
8
Good position
Pros:

Staff are polite, room is clean and comfortable. My 19th floor room was a bit tired and had constant noise from neihbouring air conditioning. The bed was good. I had to wear ear plugs to sleep

2026-05-07 via Tripadvisor
B
brookerobertson121 NONE
10
Great place to stay!
Pros:

Friendly, accommodating staff. Nice property. Will book again the next time we visit Austin. Walking distance to many bars and restaurants.

2026-05-05 via Tripadvisor
M
M9291YVvanessam Business Bohemia, Long Island, New York
10
First timer and I will be back!
Pros:

This was my first time staying at an Omni property and I will be back! Every employee was kind, friendly, welcoming and willing to assist. The food was delicious and beautifully displayed. The options were varied and fresh.

2026-05-01 via Tripadvisor
C
Culture06611342102 Business
2
Deceptive "Upgrade" and Unacceptable Service
Pros:

I will never stay at an Omni hotel again. I booked a Deluxe King room, but upon arrival at 23:30, I was told they were overbooked. They "upgraded" me to a queen suite that was a total nightmare.
The room was old, dirty, smelled strange, and had terrible lighting. Worse, the windows weren't sealed, so the noise from 6th Street made sleep impossible. When I called the front desk, they dismissively told me to wait until 2:00 AM for the music to stop. I paid for a luxury experience and received something worse than a budget motel.
The next day, I had to firmly demand the room I originally paid for. The staff acted as if I were being difficult and showed clear reluctance to help. Miraculously, they eventually moved us into our original room type. Unlike the first room, this one was recently renovated and perfectly quiet. I later checked and found that the "suite" they initially forced us into isn't even listed on their official website; it seems to be an inferior room only sold through third-party platforms. To be placed in an unlisted, subpar room and then treated like an inconvenience when asking for what I paid for is unacceptable. The lack of care and professionalism was shocking. Save your money and stay somewhere else.

2026-04-29 via Tripadvisor
T
Tracy couple gb
10
2026-04-27 via Nuitee
A
Anju solo_traveller us
5
won't stay there again
Pros:

it was comfortable

Cons:

The hotel is tired and old. The restaurants had very sorry food menu

2026-04-27 via Nuitee
L
L4711AYmichaelw Business Plainview, Long Island, New York
4
Expected much better from Omni
Pros:

Overall fine, but the shower had standing water and as a result, the shower had mold at the corners. Also, the staff entered my room (with permission) to fix something and left a mess in the bathroom. Lastly, the carpeting in the room was coming up in placing - causing a potential tripping hazard. They did offer a $100 off the stay - didn't get it thought. They also offered me a free drink - BTW they offer that to all guests. Expected much better from Omni.

2026-04-24 via Tripadvisor
6
691bambid Family
4
Pool not for everyone
Pros:

The rooftop pool, deck and bar are not accessible to those who can not walk up three different levels of stairs. This should be noted for travelers anticipating using the amenity so prominently featured in its advertisements.

2026-04-23 via Tripadvisor
J
Jennifer couple us
10
2026-04-23 via Nuitee
B
Boi couple nl
9
Pros:

Rooftop

Cons:

Niks

2026-04-23 via Nuitee
J
John couple us
10
Amazing weekend stay
Pros:

The staff

Cons:

NA

2026-04-20 via Nuitee
N
Nicole couple us
10
2026-04-20 via Nuitee