The Angel Hotel

Hotels
7.8 (7951 reviews)
Castle Street , Cardiff , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Lift out of order
Need for renovation

Categories

Cleanliness
7.49
Several reviews mentioned the hotel was tired and in need of renovation.
Service
8.46
Staff were described as friendly and helpful in multiple reviews.
Location
8.5
Reviews consistently highlighted the great location, close to the city center.
Room Quality
7.45
Some reviews mentioned rooms were cold and in need of refurbishing.
Amenities
7.78
The lift issues negatively impacted the experience; otherwise, amenities were acceptable.
Value for Money
7.94
General sentiment viewed the hotel as good value considering location.
Food and Beverage
6.99
Breakfasts received mixed reviews, indicating it could be improved.
Overall Experience
7.76
Reviews were mixed but overall satisfactory; location and staff were highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Historic Charm and Modern Comfort

Prime Location: Nestled next to Cardiff Castle and a stone's throw from Principality Stadium, The Angel Hotel provides a picturesque backdrop for your stay.

Elegant Dining: Indulge in exquisite cuisine at Castell’s Restaurant and sip on cocktails at the chic Angel Bar.

Convenience at Your Fingertips: With free Wi-Fi, on-site parking, and proximity to Cardiff's attractions and transportation hubs, your stay at The Angel Hotel promises both luxury and convenience.

Book now to experience the perfect blend of historic charm and modern comfort at The Angel Hotel.

Important information:

Guests are advised the same card that was used to make the booking will be required to take the payment.

Pets are welcome - there is a £15 per pet per stay supplement. Also a £100 damage deposit is required at check in- this is returned at check out - minus the £15 supplement & and any damage.

Pets are welcome to be in your room, bar & lounge areas - pets are not permitted in the main restaurant.

All minors must be accompanied by an adult aged 18 or over.

If an extra bed is required please call The Angel Hotel to confirm. Subject to availability.

The entire hotel is non-smoking - any evidence of smoking in the room will result in a £250 fine.

Please note table reservations are required for breakfast and dinner times.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

7.8
Based on 7951 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8.5
Room Quality: 7.45
Amenities: 7.78
Value for Money: 7.94
Food and Beverage: 6.99
Overall Experience: 7.76
S
sean • solo_traveller • gb
9
2026-09-12 • via Nuitee
N
Nilsu • solo_traveller • cy
10
Great location in a beautiful historic building, ideal for a short stay in central Cardiff.
Pros:

Lovely hotel in a beautiful historic building in a very central location, with Bute Park and Cardiff Castle right on the doorstep. The facilities were clean and straightforward, and the room had everything I needed for a short stay.

Cons:

There is no air conditioning, which is worth bearing in mind during warmer weather. I stayed during the heatwave and the room did get quite warm, although a fan was provided and worked well.

2026-09-11 • via Nuitee
C
Craig • solo_traveller • gb
8
Pros:

The appearance of the hotel was amazing ,breakfast was out of this world

Cons:

Parking was overpriced as I found out if I have booked it privately it would have cost nearly £10 less than the £18 i paid ,its a beautiful which needs a little TLC ,would use again if I come to Cardiff but will arrange parking myself

2026-09-11 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Large room,Comfy bed,good shower.

Cons:

Nothing. Except the hallways felt like the heating was on & were overly warm. But that was a minor gripe.

2026-09-11 • via Nuitee
D
Dolby • couple • gb
8
Pros:

Room was very spacious and the bed was very comfy. Staff was very friendly. We enjoyed our stay.

Cons:

The construction work outside

2026-09-11 • via Nuitee
A
Amy • extended_group • gb
7
Pros:

Location was amazing for what me and my friends needed it for. Hotel was clean and staff very friendly and happy to help.

2026-09-11 • via Nuitee
K
Krissmith1979 • solo_traveller • gb
9
Like staying in History
Pros:

The location and staff were excellent, The hotel has a very grand feel to it but from the past. Lovely

2026-09-10 • via Nuitee
H
Hywel • couple • gb
9
2026-09-10 • via Nuitee
A
Andrea • couple • no
8
Very nice and friendly hotel, good price, but a little loud
Pros:

Veldig hyggelig personale, fikk et overraskende stort rom med gode senger. Veldig fin lobby.

Cons:

Construction right outside the window that started 8:30 in the morning, also the sound isolation within the building isn’t great. Could hear people outside the door very clearly

2026-09-10 • via Nuitee
R
Rebecca • solo_traveller • gb
7
Pros:

Excellent location, friendly reception team

Cons:

The carpark was unavailable and not disclosed before we booked.

2026-09-10 • via Nuitee
A
aeron • couple • gb
7
2026-09-09 • via Nuitee
S
Stephanie • solo_traveller • gb
2
In desperate need of investment - needs an investor to bring this hotel back to its former glory
Pros:

Was probably one of the most beautiful hotels in Cardiff
Big spacious rooms
Lovely big lobby with chandelier
Amazing location
Polite reception staff
Clean bedding but old counterpanes
TV that works on basic channels
Tea and coffee available in the room

Cons:

When I checked in - several guests were at reception asking for refunds and to move hotel as their rooms were so bad
Shockingly run down and dirty
Everything broken, lights, wardrobe, toilet
Horrible poor quality, raggy thin towels
Awful old electric iron that does not work for cotton work shirts
Broken wardrobe hinges, open hole in toilet cistern, empty old sanitary bag box
Filthy room, carpets, bath, walls
Reception staff taking complaints without any options to resolve when customers are shocked at the state of the hotel
Water dripping through the ceiling and buckets and hazard boards in the corridor
Carpets were so shockingly dirty that I couldn’t take my shoes off - took photos and let reception know.
Prices do not reflect condition of hotel so customers expectations are unrealistic

2026-09-09 • via Nuitee
M
Miguel Angel • solo_traveller • fr
7
Pros:

La buena ubicación y el staff eran increíblemente amables.

Cons:

El colchón de la cama era extremadamente viejo y aguado, muy incómodo para dormir. La tetera de la habitación no funcionaba y las ventanas no se pueden abrir a pesar del calor.

2026-09-09 • via Nuitee
S
Simon • couple • gb
9
Pros:

Superb location, lobby entrance, service and value for money.

Cons:

Lift was a bit dated and small.

2026-09-08 • via Nuitee
P
Patrick • solo_traveller • br
10
Pros:

The staff were very friendly, positioning couldn't be better and there's a definite feel of history there.

Cons:

The hotel is old so if you like shiny new, it's not the place for you.

2026-09-08 • via Nuitee
L
lee • extended_group • gb
7
Pros:

Great location and style

Cons:

Buffet breakfast a bit hit and miss

2026-09-07 • via Nuitee
C
Chris • couple • gb
8
Very enjoyable to help celebrate our 50th wedding anniversary.
Pros:

Evening meals and choices, breakfast, on-site facilities, very accomodating staff, also allowing luggage retention until ready to leave.

Cons:

Could benefit from improvements and TLC

2026-09-07 • via Nuitee
T
Tina • extended_group • gb
5
Room dissapointing for the money.
Pros:

Location was good

Cons:

My room was very dated, walls looked like they had wet patches on the wallpaper. High ceilings with cobwebs on the ceilings although overall clean. Curtains difficult to close as the windows were so high. Very soft lumpy bed. Noisy during the night from other people entering their rooms or in the corridor and from road traffic.

2026-09-07 • via Nuitee
S
Sean • couple • gb
10
Great location for Cardiff city centre.
Pros:

Perfect location and very nice room. Nice bar/restaurant area with great staff. Good breakfast.

Cons:

Needs a bit of tlc in places.

2026-09-07 • via Nuitee
N
norie • solo_traveller • gb
4
2026-09-07 • via Nuitee