The Angel Hotel

Hotels
7.8 (7711 reviews)
Castle Street , Cardiff , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Lift out of order
Need for renovation

Categories

Cleanliness
7.49
Several reviews mentioned the hotel was tired and in need of renovation.
Service
8.46
Staff were described as friendly and helpful in multiple reviews.
Location
8.5
Reviews consistently highlighted the great location, close to the city center.
Room Quality
7.45
Some reviews mentioned rooms were cold and in need of refurbishing.
Amenities
7.78
The lift issues negatively impacted the experience; otherwise, amenities were acceptable.
Value for Money
7.94
General sentiment viewed the hotel as good value considering location.
Food and Beverage
6.99
Breakfasts received mixed reviews, indicating it could be improved.
Overall Experience
7.76
Reviews were mixed but overall satisfactory; location and staff were highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Historic Charm and Modern Comfort

Prime Location: Nestled next to Cardiff Castle and a stone's throw from Principality Stadium, The Angel Hotel provides a picturesque backdrop for your stay.

Elegant Dining: Indulge in exquisite cuisine at Castell’s Restaurant and sip on cocktails at the chic Angel Bar.

Convenience at Your Fingertips: With free Wi-Fi, on-site parking, and proximity to Cardiff's attractions and transportation hubs, your stay at The Angel Hotel promises both luxury and convenience.

Book now to experience the perfect blend of historic charm and modern comfort at The Angel Hotel.

Important information:

Guests are advised the same card that was used to make the booking will be required to take the payment.

Pets are welcome - there is a £15 per pet per stay supplement. Also a £100 damage deposit is required at check in- this is returned at check out - minus the £15 supplement & and any damage.

Pets are welcome to be in your room, bar & lounge areas - pets are not permitted in the main restaurant.

All minors must be accompanied by an adult aged 18 or over.

If an extra bed is required please call The Angel Hotel to confirm. Subject to availability.

The entire hotel is non-smoking - any evidence of smoking in the room will result in a £250 fine.

Please note table reservations are required for breakfast and dinner times.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 7711 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8.5
Room Quality: 7.45
Amenities: 7.78
Value for Money: 7.94
Food and Beverage: 6.99
Overall Experience: 7.76
N
Nafsika couple gb
9
2026-07-25 via Nuitee
J
Joy solo_traveller gb
1
Pros:

Location only

Cons:

Everything

2026-07-25 via Nuitee
A
Alyson solo_traveller gb
1
Extremely disappointed
Cons:

The room which apparently was a suite, was awful! Awaiting booking.com to deal with the complaint I have submitted.

2026-07-25 via Nuitee
S
serafina solo_traveller gb
10
2026-07-25 via Nuitee
H
Heidi solo_traveller gb
9
Comfortable Stay in Heart of Cardiff
Pros:

1. Dog friendly throughout (except restaurant - you just sit in the adjacent bar area). Well priced extra cost for dog compared to other hotels (£100 deposit including a non refundable £15 fee for whole stay).

2. Super friendly and timely staff. One came to my aid when I was having trouble one night. Eternally grateful.

3. Good sized room with comfortable bed, good pillows for side sleepers, good water pressure in shower, fan that cools room well. Working kettle with tea bags and milk. Quiet hotel.

4. Excellent breakfast of cereal, breads/croissants, cooked English and assortment of drinks. For £10 each day when prepaid it was a bargain.

5. Location is superb. Stone throw from Bute park for beautiful walks and trails. Easy ride on boat to the docks (catch boat near entrance to Bute). 10 minute walk to station for excursions to Barry Island (Jackson beach for dogs). Moments from Castle and Principality stadium. Surrounded by pubs and dog friendly restaurants (Gaucho and Ivy). Close to shopping district.

Cons:

1. TV had limited channels.

2. Cleaner approach varied. I once asked for fresh mugs, tea bags and a quick empty of bin thinking I would just get a quick switch of items at door as I was in. One cleaner insisted on coming in to rinse mugs in bathroom sink. I also saw him throw my carefully separated recycling bin into one black bag (I don't know why I bothered read the information on recycling). Previous staff were happy to wait outside door and deal with things at the door.

3. A sheet rather than duvet would be appreciated in warmer weather as it was a very warm duvet (perfect for winter).

2026-07-25 via Nuitee
E
Evans couple gb
10
Very good
Pros:

We couldn't fault our stay

2026-07-24 via Nuitee
S
Shivani couple xx
1
Pros:

The staff was the only good thing about this hotel and potentially the area, even though there was some homeless/rowdy crowd around it.

Cons:

The rooms are horrible and extremely OLD. Do NOT book at this place, there was mold on the walls, the carpet was extremely stained and it looked like it hadn't been cleaned in YEARS. Extremely outdated.

2026-07-24 via Nuitee
D
Derek Anthony couple gb
7
Short stay for a concert, enjoyable
Pros:

Central location, comfortable room, clean and tidy, attending a concert very short stay

2026-07-24 via Nuitee
K
Kevin couple gb
6
Stayed there about 20years ago, its stiil the same today, hasn’t been upgraded at all,
Pros:

Central to city centre

Cons:

Windows not staying open, had to wedge a bin to keep open because it was very hot in room.

2026-07-24 via Nuitee
L
Lisa couple ae
1
Do not stay
Pros:

Didn’t stay after finding pubic hairs in the bathroom

Cons:

Old, delapidated and dirty. Such a shame because it’s part of Cardiff history

2026-07-24 via Nuitee
T
Tracey extended_group gb
7
Nice hotel staff really fabulous. Shame about the lack of air conditioning
Pros:

Really good location. Lovely old world hotel. Does need a bit of updating

Cons:

No Air conditioning although there were fans in the room but uncomfortably hot

2026-07-24 via Nuitee
J
Jason solo_traveller gb
4
Pros:

Lady on the desk was very friendly and was so welcoming and helpful

Cons:

Room had a bad odor

2026-07-24 via Nuitee
A
Amanda solo_traveller gb
7
Pros:

Staff were excellent went out of their way to look after you.

Cons:

NA

2026-07-24 via Nuitee
Y
Yvonne solo_traveller gb
10
Pros:

Everything about the hotel was great value for money, staff very friendly and helpful

2026-07-24 via Nuitee
U
Uta couple de
8
Pros:

Sehr nettes Personal und eine gute Lage. Das Hotel ist alt und schön. Super Preis - Leistungsverhältnis.

Cons:

Das des Hotels macht sich an verschiedenen Stellen bemerkbar, z.B. Lüftungsmöglichkeiten.

2026-07-23 via Nuitee
B
Becki couple gb
10
2026-07-23 via Nuitee
A
Alison couple gb
9
Pros:

Wonderful faded grandeur, comfy beds and lively staff.

Cons:

No hand held shower attachment.

2026-07-22 via Nuitee
P
Patrick solo_traveller gb
9
Pros:

The Angel is our choice of hotel in Cardiff centre.
It is bright and has some old fashioned charm 😉

Cons:

Nothing

2026-07-22 via Nuitee
M
Mohammad couple gb
10
2026-07-22 via Nuitee
K
Kevin solo_traveller gb
8
Pros:

Lovely room,nice breakfast,friendly staff

Cons:

Windows in my room stuck firmly shut,so the nice big fan just moved hot air about.

2026-07-22 via Nuitee