Best Western Plus The Connaught Hotel and Spa

Hotels
Best Western Plus
8.8 (2651 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8.8
Based on 2651 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
G
Gavenas solo_traveller gb
9
A Little Luxury Escape
Pros:

The room looked like it had been refurbished. Much lighter & brighter, better fitting furniture & a soft carpet.
The food is exceptional for dinner & breakfast is now offering fresh fruit which is fantastic.
The staff as ever, are helpful & friendly.
Location is perfect for town or beach.

Cons:

Shower was leaking out a little onto floor. Not a massive issue, we just used a towel to help.
Not too keen on the daily texts, a little repetitive.

2026-08-08 via Nuitee
T
Thea solo_traveller gb
10
2026-08-08 via Nuitee
M
Mike couple gb
8
A nice hotel situated close to the beach
Pros:

Breakfast was good

Cons:

Our bed was like sleeping on a board, the hotel sent us a message in the morning asking how we slept and I told them not very good, they immediately asked if we wanted a topper and this was put on straight away

2026-08-08 via Nuitee
G
Gillian solo_traveller gb
10
2026-08-08 via Nuitee
1
152kathis Couples Salisbury, Wiltshire, England
10
wonderful Spa experience
Pros:

We had a lovely and relaxing deep tissue massage at the Spa of the Best Western Connaught Hotel yesterday. The facilities are relaxing and the staff very nice and experienced. Lisa and Galina looked after us so well and it was the highlight of our stay. Thank you very much, ladies.

2026-08-07 via Tripadvisor
J
J5825JNmarthat Family Hampshire, England
4
Heart not quite in right place
Pros:

If you’re looking for a hotel with a generous helping of nostalgia, you’ve come to the right place.

The corridors are so narrow you’ll perfect your sideways shuffle, the lift is tiny enough to turn every journey into a social event, and each morning you’ll be navigating piles of laundry left in the hallways as an added obstacle course. The threadbare carpets have clearly welcomed more guests than the reception desk, and the particularly bizarre fake bookshelves scattered around the hotel add an unexpectedly surreal touch to the décor. The air conditioning rattles away all night like it’s making one final heroic effort before retirement. The bathrooms are a wonderful blast from the past too, complete with shower curtains and tiles that wouldn’t look out of place in an old public restroom.

The pool itself is fine, although it seems to collect rather a lot of water around the edges. The changing rooms continue the retro theme—think “municipal swimming baths” rather than “luxury spa”—and could definitely have been cleaner.

The food was perfectly acceptable, but the service varied wildly between pleasant and openly hostile. Several members of staff looked as though the very existence of guests was an unexpected inconvenience.

Breakfast featured one of the worst hotel coffees I’ve encountered—and that’s saying something, because expectations for hotel coffee are never especially high. It never ceases to amaze me how a machine containing what appears to be coffee beans, electricity, water and presumably milk can consistently produce such spectacularly dreadful morning gloop.

If you’re a gin drinker, you’ll probably be delighted. If you fancy almost anything else, lower your expectations. A simple martini? Apparently that’s asking far too much. The drinks selection was surprisingly limited for a hotel claiming four stars.

The location isn’t bad, but the advertised 500 metres to the beach must have been measured by a particularly optimistic seagull. Once you factor in the sizeable cliff between the hotel and the seafront, it’s more like a pleasant half-hour walk.

Calling this a four-star hotel is, in my opinion, rather ambitious. In truth, it feels much closer to a half hearted 3 star hotel that somehow acquired an extra star along the way.

We enjoyed our holiday, but that was despite the hotel rather than because of it.

2026-08-07 via Tripadvisor
M
Marcin couple gb
6
Much overpriced for what it is. Needs refurbishing, especially bathrooms
Pros:

Looks nice from outside, nice spa area, nice if small balcony room, large restaurant and plenty communal sitting areas and outdoor sitting. Also liked the location

Cons:

Bathroom not up to standard, more like budget hotel. Also plumbing issues in the wash basin with strongly burping, splashing out water. Some common areas in need of refurbishment. Lots of creaky/clunky noises at night

2026-08-07 via Nuitee
Y
Yollanda couple gb
9
Lovely stay very relaxing
Pros:

Fantastic location, right near the beach , friendly staff , lovely breakfast, nice garden

2026-08-07 via Nuitee
J
Joao couple gb
8
2026-08-06 via Nuitee
R
Robert couple gb
8
2026-08-05 via Nuitee
C
Christoph solo_traveller ch
7
2026-08-05 via Nuitee
W
Walter solo_traveller gb
10
Pros:

Staff were really good 😇

2026-08-05 via Nuitee
S
Siqi solo_traveller gb
8
2026-08-05 via Nuitee
2
233julese Couples Weymouth, Dorset, England
10
Just what we needed.
Pros:

We had another wonderful stay at Connaught to celebrate my 60th Birthday. We had room 15 which is my new favourite. We had afternoon tea, breakfast and a two course lunch in the restaurant. All three were excellent. The staff were wonderful and we had a lovely relaxing stay. Just what we needed.

2026-08-04 via Tripadvisor
L
Laura couple gb
9
Great stay, great price, lovely pool , great location.
Pros:

Great location , nice feel overall

Cons:

Room a bit small.

2026-08-04 via Nuitee
B
Baljit solo_traveller gb
2
2026-08-04 via Nuitee
M
Meander38641482496 Business London, England
10
Excellent Customer Service! Excellent Hotel! Thanks Tomas!
Pros:

Tomas was absolutely exceptional! Tomas made my visit to The Connaught Hotel extra special, unforgettable and magical.
Thank you Sir!

2026-08-03 via Tripadvisor
I
Iryna couple ua
7
2026-08-03 via Nuitee
M
malcolm solo_traveller gb
10
Pros:

All

Cons:

None

2026-08-03 via Nuitee
A
Aline couple fr
9
Chambre confortable, calme, très bien agencée, proche de la mer et du Pier de Bornemouth.
Pros:

L'agencement de la chambre, avec coin dressing et espaces de rangements dans la chambre.

Cons:

Salle de bain un peu exigüe, et vieillote.

2026-08-03 via Nuitee