Best Western Plus The Connaught Hotel and Spa

Hotels
•
Best Western Plus
8.8 (2565 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb
+44 1202 298020

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 2565 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
D
Davies • solo_traveller • gb
10
2026-07-25 • via Nuitee
L
Louise • solo_traveller • gb
5
Basic hotel room with an expensive price tag.
Pros:

Comfy bed.
Patio door allowed the room to stay cool.
Plenty of space.

Cons:

The bathtub was cracked meaning we couldn't use it as it was unsafe.
Dirty shower curtain.
Grout in bathroom yellow.
Dusty fan.
The 'view' was of the car park - not the garden as advertised.
The balcony had lose slabs making it feel unsafe.
Very basic for the price paid.

2026-07-25 • via Nuitee
D
Diane • couple • gb
8
Pleasant stay
Pros:

Pleasant
Great air conditioning
Good breakfast and breakfast staff
Lovely garden area
Close to sea

Cons:

Lack of staff in the evening in bar/restaurant
Expensive but it is height of the summer

2026-07-24 • via Nuitee
A
Ana • solo_traveller • gb
3
Our room was next to the air condition unit and it was very noisy could not sleep…., the bathroom was smelly
Pros:

Nothing really

Cons:

Rooms
Breakfast
Badly maintenance
Noisy
Dirty
Smelly

2026-07-24 • via Nuitee
A
Anja • family_with_children • de
7
2026-07-24 • via Nuitee
A
Amanda • extended_group • gb
8
2026-07-24 • via Nuitee
E
Emma • solo_traveller • gb
10
Hugely recommend for a short stay.
Pros:

Staff were delightful
Room was clean and quiet -
Breakfast was gorgeous and the environment peaceful and close to beach.

Cons:

Unfortunately the shower was a huge disappointment- but in old buildings like this it wasn’t a surprise the water pressure was so poor.

2026-07-24 • via Nuitee
B
Bondzinskas • couple • gb
10
AAA
Pros:

AAA

Cons:

AAA

2026-07-24 • via Nuitee
C
Connor • couple • gb
9
2026-07-23 • via Nuitee
A
Alan • solo_traveller • gb
3
Pros:

Location

Cons:

Single room was a box room, very small. Dirty carpets. Feels as though it's being run on a shoestring to the detriment of guests.
Restaurant shut on Sundays

2026-07-21 • via Nuitee
M
mary6656 • Couples • Southend-on-Sea, Essex, England
6
Service in the reception not very friendly..
Pros:

We stayed at the hotel already 3 times .. the last time was quite disappointing. Breakfast for this price was actually not worth it at all to be honest. Is better to take the walk on the beach and eat there for this price and better quality of the food. Room was ok. Atmosphere in the reception was off. The lady was quite rude. In the end we was charged double for breakfast when we eat only once and they was quite funny about it. When we mentioned that breakfast was disappointing they didn't even ask why or try to do something about it. Was not very welcoming people working over there this time. We are not very impressed with service at all. If You don't like Your job You can always change for something else but working in the place like this You need to have better and friendly approach to people. Simple.

2026-07-20 • via Tripadvisor
L
Latif • couple • gb
2
Bad customer service
Cons:

Staff and management where terrible! Wouldn't take cash, then charged me extra £100 for deposit when checking in which is fine told me would be returned to me in morning. When I checked out they tried to keep the cash deposit and was told they don't do refunds.

2026-07-20 • via Nuitee
I
Inna • couple • gb
7
2026-07-20 • via Nuitee
M
Megan • solo_traveller • gb
7
We enjoyed our stay very much but a little overpriced
Pros:

We really loved the location of the hotel. It was just a short walk from both the beach and the town centre, making it perfect for exploring the area. Having breakfast included with our room was a great bonus. The breakfast was delicious. Overall, it was a lovely stay, but felt it was overpriced unless you get an early deal.

Cons:

We stayed in a double room, which was a good size and had plenty of space. However, the shower cubicle was extremely small and would only really be suitable for a child or a smaller adult. As someone who is 6 feet tall, I could fit in it, but it was very cramped and difficult to move around. Even simple things like shaving my legs were awkward because of the limited space.

The mattress was very comfortable, which made for a good night's sleep. Unfortunately, the pillows let it down—they were very thin and quite hard. Even using two pillows didn't provide enough support, which was a real shame as it affected an otherwise comfortable stay.

2026-07-20 • via Nuitee
S
Sílvia • solo_traveller • gb
8
Pros:

The space was beautiful, many lounges to enjoy and a great bar. The pool and spa facilities were superb.

Cons:

The bed was rock hard.

2026-07-20 • via Nuitee
J
Joseph • solo_traveller • gb
5
There are better properties in a similar location.
Pros:

Location

Cons:

The Tulip Suite was far too warm. Air conditioning didn't work despite the reception staff assuring us that the maintenance team would sort it.

2026-07-19 • via Nuitee
R
rebecca • family_with_children • gb
10
highly recommended. Quiet and beautiful.
Pros:

The property itself was beautiful. It was very calming to sit in the garden with a cup of tea in the sun. My daughter loved the pool. there was a large selection for breakfast. Everything was cooked well with high-quality ingredients. The whole property inside and outside was decorated beautifully and kept spotless. The staff were so friendly and helpful. It was less than a five minute walk to the beach but the road the property is on is still quiet.

Cons:

The door to our room was a bit stiff so I had to be vigilant closing it as I had accidentally left it open a couple of times. The stairs were a little bit creaky, which made me conscious of the rooms surrounding so I didn’t disturb anyone.

2026-07-19 • via Nuitee
L
Louise • family_with_children • gb
8
Cons:

It would have been nice to have a fridge in the room.

2026-07-19 • via Nuitee
M
Martin • couple • gb
7
2026-07-18 • via Nuitee
M
michael • couple • gb
6
To expensive for type of hotel
Pros:

Near the beach

Cons:

Terrible service not great breakfast

2026-07-17 • via Nuitee