Best Western Plus The Connaught Hotel and Spa

Hotels
•
Best Western Plus
8.8 (2527 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb
+441202298020

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 2527 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
J
John • couple • gb
4
Disappointing
Pros:

Breakfast was good. Plenty of choice.

Cons:

The bedroom was very disappointing. After arriving and unpacking, when we tried to leave the room the door handle came away in my hand. The door was very tight and sticking. The lock on the bathroom door wasn't working. One of the ceiling lights in the main room wasn't working. The bottom sheet wasn't big enough for the bed. On two nights loud music played until midnight with wedding functions. On the Saturday night the restaurant was closed to hotel guests, due to a private function.

2026-07-04 • via Nuitee
S
Sean • couple • gb
7
2026-07-04 • via Nuitee
A
Andrew • solo_traveller • ph
8
2026-07-03 • via Nuitee
H
Hannah • couple • nz
8
Good location and facilities, great breakfast
Pros:

The breakfast was amazing

2026-07-03 • via Nuitee
J
Jillian • solo_traveller • gb
9
2026-07-02 • via Nuitee
B
Bruce • solo_traveller • gb
8
Nice location. Staff very nice too
Pros:

Staff was nice and the facilities were amazing

Cons:

Waited too long on my room.

2026-07-02 • via Nuitee
L
Laura • family_with_children • gb
6
Pros:

The room was adequate for me and my daughter during our short stay in Bournemouth for a cheerleading competition. Unfortunately, there was a noticeable smell of cigarette smoke that didn’t dissipate, even after airing the room.
The balcony was a lovely feature, and I really enjoyed sitting out there with a cuppa. We didn’t get the chance to use the swimming pool facilities, but they looked good from what we saw.
Overall, the hotel could do with a bit of TLC. The breakfast wasn’t great for the price, though we did appreciate having it available as we had early starts on both days. Hotel is within easy walking distance of the BIC and beach. The staff were all lovely, very hard working and really helpful.

Cons:

The breakfast could be improved. Parking was difficult as the small hotel car park was full when we arrived ~4pm, but we did manage to find space in the lodge car park.

2026-07-01 • via Nuitee
T
Tobias • solo_traveller • de
8
2026-07-01 • via Nuitee
D
Daniele • couple • gb
10
2026-06-30 • via Nuitee
V
Vivien • solo_traveller • gb
10
Pros:

Just right 👍

Cons:

Friendly environment

2026-06-30 • via Nuitee
C
Cristina • couple • gb
8
2026-06-29 • via Nuitee
A
Antony • solo_traveller • gb
10
Pros:

Fantastic location. Room was great. Very clean and comfortable. Breakfast was very good and the staff were brillant. So friendly and helpful.

Cons:

Being fussy but the parking was very tight.

2026-06-29 • via Nuitee
T
Towler • solo_traveller • gb
8
Pros:

Near beach

Cons:

Not easy to get a drink in the late evening

2026-06-29 • via Nuitee
K
Ken • couple • gb
8
We had a very pleasant and enjoyable stay. Weather was too hot but much better than too cold/wet!
Pros:

The staff were always friendly, helpful and efficient especially at breakfast. Car parking was good and swimming pool was very good although the dressing room showers did not seem to work properly. The location was good - near to the beach and near to the shops

Cons:

swimming pool showers

2026-06-28 • via Nuitee
J
Joanna • couple • gb
7
Generally good, but needs deep cleaning
Pros:

Nice location, staff very friendly and helpful
Air conditioning in the room
Spa facilities

Cons:

Old smelly carpets . The stink was waking me up in the night
No small fridges in the room

2026-06-28 • via Nuitee
S
Steven • couple • gb
8
Great food, facilities, and location
Pros:

First room we stayed in the Air conditioning wasnt working but staff was able to move us into a different room the next day, no issues after that. Food was amazing, facilities were great.

Cons:

Bathrooms a bit dated

2026-06-28 • via Nuitee
K
Katharine • solo_traveller • gb
7
2026-06-27 • via Nuitee
P
Philip • solo_traveller • gb
8
2026-06-27 • via Nuitee
N
Neil • extended_group • gb
8
2026-06-27 • via Nuitee
D
Deborah • couple • gb
5
Simple
Pros:

Staff were friendly

Cons:

Facilities did not work. Steam room was broken and jacuzzi did not have bubbles. Breakfast was really bad. Wi-Fi did not work

2026-06-26 • via Nuitee