Best Western Plus The Connaught Hotel and Spa

Hotels
Best Western Plus
8.8 (2438 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 2438 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
A
Andrew couple gb
10
All in all very good.
Cons:

Parking spaces, far to small I could not get into the drivers side of my car so had to squeeze in the passenger side and climb through the car to drivers seat, and I’m 64 yrs old😒

2026-05-23 via Nuitee
N
Nita extended_group gb
7
Pricey for what we paid for. Rooms were very small and neglected. TV was very basic. Breakfast worth paying extra £6.
Pros:

good location

Cons:

Rooms were dated and tired looking and very small.

2026-05-22 via Nuitee
M
mohammed amine solo_traveller gb
10
2026-05-22 via Nuitee
J
Jane solo_traveller gb
9
Ideal location. Would stay at this hotel again
Pros:

Friendly staff. Large, well presented room. Good location.

Cons:

I could hear the next rooms tv late at night

2026-05-21 via Nuitee
D
Dinesh solo_traveller gb
8
2026-05-21 via Nuitee
J
jean-claude solo_traveller fr
9
Pros:

Good location,quiet area but close to amenities and bus stops.
Good breakfast with friendly staff.
comfy bed.

Cons:

No table on the balcony
no fridge

2026-05-20 via Nuitee
D
Deborah couple gb
10
Fabulous overnight stay for rest and relaxation
Pros:

Lovely room, we were lucky to get an upgrade so delighted with the space and comfort. Great spa, staff were all really friendly and chatty. Plenty for breakfast and great location 10 minutes walk from the pier and beaches.
I definitely hope to stay here again.

Cons:

£12 charge for parking - but it’s in the centre and we were informed before we booked so were expecting to pay.

2026-05-20 via Nuitee
N
Nashville Debbie solo_traveller gb
10
Pros:

The staff on reception were very professional and also the breakfast staff, plenty to choose from. The spa facilities were great, I also enjoyed my massage. Two great restaurants on the doorstep I would definitely stay again. We had a drinks voucher as it was our wedding anniversary whilst we were there.

Cons:

The bathroom tiles were slippy .

2026-05-17 via Nuitee
K
Karen couple gb
8
Great hotel. Our second stay and would definitely stay again
Pros:

Great location, comfortable bed. Very clean. Good breakfast. Friendly staff.

Cons:

Creaky floorboards from room above kept waking us up

2026-05-17 via Nuitee
C
Callum couple gb
10
2026-05-17 via Nuitee
D
Debbie solo_traveller gb
10
Great stay. Will be back
Pros:

The suite was beautiful. The procecco and birthday card waiting was so lovely.
The pool and jacuzzi were amazing.

2026-05-16 via Nuitee
J
John couple gb
10
Pros:

Stayed here a couple of times now and it didn’t disappoint

Cons:

It’s cleanliness, location and great breakfast too

2026-05-16 via Nuitee
R
Rebekah solo_traveller gb
10
2026-05-16 via Nuitee
R
Rebecca Barron solo_traveller gb
10
Pros:

Lovely stay

2026-05-16 via Nuitee
K
Kai solo_traveller gb
8
2026-05-16 via Nuitee
R
Radosveta solo_traveller gb
1
2026-05-15 via Nuitee
R
Ross couple gb
3
Not coming back
Pros:

The location.

Cons:

It was extremely expensive for what it is. I couldn’t work the shower and the beds were extremely hard.

2026-05-14 via Nuitee
M
Mark solo_traveller gb
10
2026-05-14 via Nuitee
M
Michael solo_traveller gb
10
2026-05-13 via Nuitee
S
sarah solo_traveller nz
8
Nice hotel, good location.
Pros:

Nice room, good breakfast and location. Easy parking and love the gin bar!

Cons:

We had to change rooms as we were initially near a noisy ventilation unit.

2026-05-12 via Nuitee