Best Western Plus The Connaught Hotel and Spa

Hotels
•
Best Western Plus
8.8 (2693 reviews)
30 West Hill Rd, West Cliff , Bournemouth , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8.8
Based on 2693 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
R
Remi • extended_group • gb
8
2026-10-13 • via Nuitee
S
Sandra • couple • za
8
2026-10-13 • via Nuitee
R
Remi • couple • gb
9
Had an amazing stay, staff were nice and welcoming. Everything we needed was provided to us
Pros:

It was clean and also aesthetic

2026-10-13 • via Nuitee
P
Paul • extended_group • gb
9
2026-10-13 • via Nuitee
R
Roger • couple • gb
9
2026-10-13 • via Nuitee
K
Karina • couple • gb
8
Nice clean hotel. Easy walk down to town centre and beach but not great for walking back as steep hills so needed to get
Pros:

Property was clean and as its off main road was quiet.
Breakfast was very good.

Cons:

We could hear people talking in adjacent rooms so sound proof not great. Small lift only has capacity for 2 people and we were on 3rd floor so a bit inconvenient having to wait for lift at busy times. Check in time at 3pm was busy and had to wait in a queue for quite a while as only 2 staff managing check-in.

2026-10-12 • via Nuitee
G
Gill • solo_traveller • gb
9
My annual retreat
Pros:

As always, friendly service especially Brasserie and breakfast staff.
Excellent food

Cons:

Would like a choice of crispy bacon rather than soft

2026-10-12 • via Nuitee
D
David • couple • gb
9
Great Hotel & Facilities Inc pool
Pros:

Lift
Fab food
Excellent Bar / restaurant Staff

Cons:

Parking tight at busy times

2026-10-12 • via Nuitee
S
Samantha • extended_group • tr
7
Nice hotel, corridor very hot, some parts need better communication with guestes
Pros:

Room and facilities were fine. Breakfast was lovely, plenty of options and fruit salad was delicious.

Cons:

Bathroom shower rail had come off its railing but was repaired quickly.
Didn't like not having a lock on the bathroom door.
Extortionate price to park my car in the car park because I didn't book directly with the hotel and had driven a long way. Felt this was very overpriced as regardless where I booked my stay, I was still staying in your hotel. No advance notice of how much the car parking would be.
Also arriving later than anticipated due to road closures on a Saturday night we were tired and hungry and decided to eat a meal in the hotel. It was booked tables only which we hadn't done because we weren't aware and also weren't expecting to be late, which although I appreciate is not the hotels fault, as their guest, I didn't feel very looked after. In the half empty bar/restaurant area, we were told we couldn't order for another half an hour meaning it would be 2030hrs...I am not sure why this was? Surely the order could have been taken and simply advised us there maybe a wait due to other orders taking precedence. It felt as through staff were being particularly obstructive because we had not booked a table, which may not have been the case but it felt that way.

2026-10-11 • via Nuitee
N
Nikol • couple • gb
6
Cons:

The staff weren’t the most friendly and we found the breakfast buffet to not be very good.

2026-10-11 • via Nuitee
A
Anthony Hemus • couple • gb
8
2026-10-11 • via Nuitee
H
Hallo1234 • solo_traveller • de
8
Pros:

Gute Auswahl beim Frühstücksbuffet.
Fitnessraum für ein Hotel auch gut. Sauna- und Poolbereich funktional, aber sehr cool eine Sauna und einen Pool zu haben und nutzen zu können. Lage für den Strand und die Buslinie 50 sehr gut, bis zum Bus-/Zugbahnhof ca. 30 min zu Fuß.

Cons:

Ausstattung könnte vereinzelt erneuert werden. In der Dusche braucht das Wasser recht lange bis es heiß ist.

2026-10-09 • via Nuitee
R
Roniks • couple • gb
7
Good Stay
Pros:

Great and enjoyable breakfast. The staff at the breakfast were very nice, polite, friendly and welcoming.

Cons:

Your Front desk staff to be more friendly with exceptional customer service could be better.

2026-10-09 • via Nuitee
C
Chris • couple • gb
8
2026-10-09 • via Nuitee
B
Bruno • couple • gb
10
2026-10-09 • via Nuitee
G
Gonzalez • solo_traveller • es
9
2026-10-09 • via Nuitee
S
Simon • couple • nz
8
2026-10-07 • via Nuitee
D
Daniela Alejandra • couple • gb
10
2026-09-19 • via Nuitee
J
Jantina • solo_traveller • nl
8
Pros:

Zwembad wel wat gedateerd.

Cons:

Goed ontbijt met veel keuze.

2026-09-19 • via Nuitee
T
tracy • solo_traveller • gb
8
Pros:

Location was good, walking distance to town and beach.

Cons:

The bed was very firm

2026-09-19 • via Nuitee