DoubleTree by Hilton Norfolk Airport

Hotels
•
Doubletree by Hilton
7.7 (449 reviews)
1500 North Military Highway , Norfolk , US
+1 757-466-8000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly, helpful staff (front desk, shuttle driver, attentive housekeeping)
Convenient location and shuttle service to port/airport
On-site restaurant and complimentary cookies praised
Some clean, comfortable rooms and spacious layouts
Cons:
Recurring cleanliness issues (dirty showers, clogged drains, toothpaste/leftover bottles)
Room maintenance and comfort problems (cold rooms not reaching temperature, short-sheeted beds, shower handles failing)
Pool maintenance/communication problems and inconsistent restaurant service
Perceived poor value for money and extra deposit fees

Categories

Cleanliness
5.5
Multiple guests reported unclean rooms and bathrooms (clogged shower drain with hair, toothpaste and empty bottles left, shower could have been cleaner) despite some positive notes about occasional clean rooms. Overall sentiment leans negative.
Service
9.7
Consistently praised staff: friendly front desk, attentive cleaning staff member, helpful shuttle driver (Carl) and generally accommodating service. Some service lapses (slow restaurant acknowledgement, missed follow-ups) noted but outweighed by frequent positive mentions.
Location
9.2
Multiple reviewers praised the convenient location by the airport/port and the shuttle service; location counted as a clear positive in the reviews.
Room Quality
6.2
Mixed to negative: reports of rooms being spacious and comfortable in some cases, but also issues with cold rooms not reaching set temperature, short-sheeted/poorly made beds, shower handle falling off, incorrect room assignments — overall below average.
Amenities
8.4
Shuttle service and on-site restaurant are strong positives; however, pool maintenance/availability issues were reported. Amenities generally viewed positively but not flawless.
Value for Money
5.7
Several guests said the hotel felt overpriced, cited extra deposit fees and poor cleanliness/maintenance as reasons the stay did not match the price paid — value sentiment is negative.
Food and Beverage
8.7
On-site restaurant and cookies received multiple positive mentions (described as delicious); some service delays/being ignored were noted but food quality impressions are largely positive.
Overall Experience
8.2
Aggregate impression is mixed-positive: many praise staff, location and certain amenities, while cleanliness, room maintenance and occasional service lapses pull the experience down. Net sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location and Amenities
Located just off Interstate 64 and close to Norfolk International Airport, DoubleTree by Hilton Norfolk Airport offers a complimentary airport shuttle, indoor/outdoor pool, and free Wi-Fi.

Comfortable Rooms and Facilities
Guest rooms feature a 27-inch cable TV, MP3 alarm clock, coffee maker, ironing facilities, and hair dryer. The hotel also boasts a well-equipped gym, business center, and a relaxing hydromassage tub.

Delicious Dining Options and Nearby Attractions
Enjoy American cuisine at Max & Erma's Restaurant or opt for room service. Explore nearby attractions like Norfolk Botanical Garden and the Waterside entertainment area, both just a short distance away.

Book your stay at DoubleTree by Hilton Norfolk Airport for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 449 reviews
Cleanliness: 5.5
Service: 9.7
Location: 9.2
Room Quality: 6.2
Amenities: 8.4
Value for Money: 5.7
Food and Beverage: 8.7
Overall Experience: 8.2
S
Shameka • couple • us
10
2026-10-29 • via Nuitee
J
Jenkins • extended_group • us
10
What a joy to have a job!
Pros:

Location and cleanliness

Cons:

Short night…..ehhehehehehe

2026-10-26 • via Nuitee
M
McCall • extended_group • us
10
2026-10-25 • via Nuitee
M
Mike • solo_traveller • us
8
2026-10-20 • via Nuitee
A
Aniah • couple • us
6
Pros:

It was quiet and the room was spacious so it wasn't too bad

Cons:

The shower could have been cleaner and the overall feel of the hotel had a misty dew in the morning type of feeling.

2026-10-17 • via Nuitee
A
Aaron • couple • us
9
2026-10-15 • via Nuitee
F
Felishia • couple • us
10
Pros:

Staff nice and friendly

Cons:

It was clean

2026-10-14 • via Nuitee
D
DeBerry • solo_traveller • us
7
Uncomfortable
Pros:

Young man working in the cleaning staff. Very attentive to helping with our bags When leaving, he asked if he could help us. Everyone should have one of him. I’m upset I didn’t get his name.

Cons:

All the doors slammed throughout the night. Room was cold even though temp was turned to 75. Certainly never hit 75. Beds are short sheeted. Blankets hit just above the stomach. That was ridiculous. Used large towels to covers us.

2026-10-13 • via Nuitee
X
Xavier • solo_traveller • us
3
Not even close to worth it
Pros:

The restaurant and staff

Cons:

Everything

2026-10-13 • via Nuitee
K
Kerry • couple • us
2
Would not stay at this location again when I visit VA, there are several other newer hotels close by
Pros:

Customer service was amazing at the front desk , very friendly and polite . check in process was great , no issues at all getting our key and going directly to our room . there is an on site restaurant that we did not try.

Cons:

Bathroom shower was a mess, shower drain has not been cleaned in what appear to be some time, we discovered the drain was clogged with globs of hair, Front desk was notified in person and shown a picture of the drain so we ended up on the last night showering at a relatives house .

2026-10-07 • via Nuitee
C
Cliff • solo_traveller • us
9
2026-09-16 • via Nuitee
V
Vernon • couple • us
9
2026-09-14 • via Nuitee
R
Romelia • family_with_children • us
10
2026-09-10 • via Nuitee
K
Khyrie • couple • us
10
2026-09-07 • via Nuitee
K
Kim • couple • us
9
Excellent
Pros:

The staff were amazing

Cons:

N/A

2026-09-04 • via Nuitee
B
Brad • couple • us
9
2026-08-25 • via Nuitee
M
Monique • extended_group • us
7
2026-08-23 • via Nuitee
P
Paddy • family_with_children • gb
6
Convenient location by airport, but needs improved housekeeping.
Pros:

Staff

Cons:

Room wasn’t cleaned properly - empty bottles & toothpaste down back of door. Maybe we were unlucky?!

2026-08-19 • via Nuitee
J
Joseph • couple • us
10
Welcoming staff. Clean and comfortable room. Super convenient shuttle service. On-site restaurant serving delicious food
Pros:

In town to board a cruise ship a few weeks ago. I stay at this hotel the night prior, each cruise. The on-site restaurant is delicious as well as friendly wait staff. The staff at the front desk are very welcoming and accommodating. I love that they offer a shuttle service to and from the port for a very affordable fee to not only be driven to the port, but also be able to leave my vehicle parked at the hotel for the duration of the cruise. The room was very clean and comfortable.

2026-08-18 • via Nuitee
L
Lindsey • family_with_children • us
5
Disappointing except for the cookies. We splurged on this one as it was the last night of our trip.
Pros:

The staff was friendly and hardworking. The cookies- as always were great!

Cons:

We were sent to a room we couldn't access because it was already occupied. They reprogrammed our cards and sent us back o the same room even after we told them it sounded like someone was in there. Finally maintenance got involved and found out someone had already checked into the room. we were assigned another room. The handle fell off of the shower as soon as we turned it on. There was no tub. The pool was half drained and full of bubbles when we came out for an early swim before check out. We called the desk to see if pool was undergoing maintenance and/or if it would reopen. They did not followup so we called again- they said it was closed. We went back to the pool- no signage, pool looked absolutely normal- full and no bubbles. We went to the restaurant and stood waiting to be seated for 10 minutes while the employee cleaned and set tables without being acknowledged at all. There was one occupied table and 1 person sitting at the bar- it eas not busy. No excuse for being ignored for 10 minutes.

2026-08-06 • via Nuitee