Four Seasons Hotel Montreal

The staff are well trained and helpful. Bed was extremely comfortable. Gym well equipped and the hotel is in a great location

The hotel staff is doing a very good job, particularly the concierge team. The check-in and check-out experience was excellent, as was the communication prior to our arrival. Our preferences were recognized and remembered, and from a service perspective, we experienced the personalized attention expected from a luxury brand.

Unfortunately, the property itself is a completely different story and was very disappointing.

The rooms feel extremely basic and empty, closer in appearance and finishing to a 2–3-star European hotel than to a property carrying a luxury brand name. There is little more than painted walls, beds and a small counter. They did not even invest in a proper full headboard or sufficient detailing that could have added some sense of warmth and luxury.

The bathrooms follow the same approach, with basic sanitary ware, inexpensive-looking materials and poor-quality finishing. The public areas were equally surprising. Even the elevators have very cheap-looking ceramic tiles, poorly executed grout and simply painted walls, creating an atmosphere more reminiscent of a basic public building than a luxury hotel.

It appears that the property underwent a retrofit where costs were cut at almost every possible corner. Even within those limitations, the design is very hit-and-miss and lacks the refinement, materials and attention to detail expected at this level.

This creates a significant disconnect: we received the signature service, but without the visual experience, quality or feeling of luxury that should accompany it.

The staff deserves recognition for delivering such good service despite a physical product that simply does not match the positioning or expectations of the brand. Overall, very disappointing.

We were surprised that the four seasons hotel is of such poor quality.

Mooie kamer, goed ontbijt.
Behulpzaam en vriendelijk personeel.
Goede ligging.

Beautiful place to stay

The hotel is run superbly by the staff from check-in to the Concierge Dimitri, Henry, Veronica to servers Rosalie, Evelyn, Emma, Melanie, Stefan, & Aisha at Marcus and Marcus lounge. Drinks and eats unbelievable. The rooms are perfection. Location fantastic. we will return!l, sad to leave.

酒店设施服务一流。

Great hotel. Expensive but worth it.

Our stay at the Four Season in Montreal was our first Four Seasons experience. I will say it did not disappoint. The staff (from the front desk to the doormen) were incredibly friendly, they remembered our names and who we were. We are a family of 6 and they treated us warmly the entire time.

It was our son's birthday and they had a special treat for him waiting in the room.

The rooms were incredibly clean and comfortable. We would not have known anyone else was staying there while in our rooms, it was so quiet. The pool was very clean and perfect temperature. They had a sauna and steam room as well. Along with a very clean gym.

The location was pretty good. Easy access to the metro. Walkable to fancy shops and food.

We would love to be able to return. The brand is definitely not a usual stay for us budget wise. But the value was definitely there. We now know why people are willing to spend that much money on a hotel. None of us wanted to leave.

I just wrapped up a three nights stay. The hotel is excellent all around. I was especially impressed with the great service with everyone we encountered. They were so accommodating to whatever we needed. I have stayed at many four seasons and this one impressed me. I would definitely return!

Small boutique hotel on slightly run down side street near Montreals financial district. Some really excellent staff but for business travellers the hotel is let down by its layout and small but very noticeable house keeping issues. Anyone used to Four Seasons Stateside or in Asia ( or Toronto ) likely to be disappointed. Not bad but unexpectedly more Four Seasons Lite than Four Seasons.

Good points
- Close to RBC and financial district
- Excellent and helpful staff - Neil the concierge and Alex in the bar both mega
- Elevators to check in on 3rd floor and rooms above efficient
- Neighborhood has some good restaurants
- Beds comfortable and aircon best in class
- Shopping mall next door has stylish coffee shop

Bad points
- Pricey at $ 1200 per night
- Entrance hard to find. Look for the empty parking lot opposite
- Lobby chaotic and inefficient. Bellmen when I arrived from LAX were busy.
- Only one informal area for bkfst/lunch/dinner. Informal rather than business vibe.
- Guests looking for Michelin star entertaining will need to go elsewhere
- Limited closet space in rooms. Water pressure in shower low.
- Torn towels and carpets in a 4 Seasons ?

A special thank you to our wonderful concierge - Sarah, who assisted in making our tour of Montreal so complete! Also, a special nod to Eric R. for the great welcome to our beautiful room! perfection!
Everything was exceptional from the wine pours in Marcus Restaurant to the amazing room service in-room dining experience. We are grateful we stayed with you.

The location the decor and most comfortable beds and pillows ever

The staff helped me ship items I couldn't take with me on the plane.

The room and entire hotel was beautiful and very well kept.

We are so grateful to the Four Seasons who came to the rescue after Accor lost our reservation for the fully booked Sofitel Montreal. Hotel staff were are able to secure us a beautiful room on a higher floor and even apologized for Accor! The rooms are sumptuous and every detail has been well thought out. Montreal is one of our favourite cities and now we have found the perfect hotel to complete the magic. Special thanks to all the staff at the hotel from reservations, front desk, housekeeping and Lounge personnel who made our stay so perfect. Merci beaucoup!