Hampton Inn & Suites By Hilton Puebla

Hotels
•
Hampton Inn
9.3 (281 reviews)
2do. Retorno Osa Menor No.4 Reserva , Puebla , MX

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Good breakfast
Cons:
Location might be too isolated
Limited breakfast variety
Small parking area

Categories

Cleanliness
9.11
Guests appreciated the cleanliness but noted issues like a dirty carpet.
Service
9.99
The staff was consistently described as friendly and attentive.
Location
8.62
The hotel is somewhat secluded, with remarks on being a bit dark at night and away from commerce.
Room Quality
9.57
Rooms were generally praised for comfort and cleanliness.
Amenities
9.09
Amenities were provided, but some guests found breakfast options limited.
Value for Money
9.56
Guests felt satisfied with their stay relative to the price considering the amenities.
Food and Beverage
8.61
Food quality was acceptable, but some guests expected more variety in breakfast.
Overall Experience
9.88
Overall, guests were highly satisfied with their stay, making it their favorite hotel choice.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:58

Property Description

Luxurious Accommodation

Hampton Inn & Suites By Hilton Puebla offers air-conditioned rooms with modern amenities including a flat-screen TV, fridge, and a private bathroom. Some rooms even feature a convenient kitchenette.

Convenient Facilities

Guests can enjoy a buffet or American breakfast at the hotel and make use of the shared lounge, terrace, and bar. The 24-hour front desk, tour desk, and free WiFi add to the convenience of your stay.

Prime Location

Situated just 15 km from Acropolis Puebla, this non-smoking property is also close to attractions like Estrella de Puebla and Biblioteca Palafoxiana. Explore Puebla with ease from Hampton Inn & Suites By Hilton Puebla.

Book your stay now at Hampton Inn & Suites By Hilton Puebla for a comfortable and memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

9.3
Based on 281 reviews
Cleanliness: 9.11
Service: 9.99
Location: 8.62
Room Quality: 9.57
Amenities: 9.09
Value for Money: 9.56
Food and Beverage: 8.61
Overall Experience: 9.88
A
arreola Rios • family_with_children • mx
9
2026-10-30 • via Nuitee
A
Azael • family_with_children • mx
9
2026-10-29 • via Nuitee
A
Andrea Viridiana • couple • mx
9
Excelente
Pros:

La atención y las habitaciones muy cómodas

Cons:

Extender el horario de desayuno a las 11

2026-10-27 • via Nuitee
B
Berenice • couple • mx
10
Good
Pros:

Has all the amenities needed. Far enough from all the noise but close enough to malls.

Cons:

The receptionist who welcomed us, she was rude, not nice at all, too bad cause that’s the first impression of the hotel; she had an attitude, not friendly at all, it seemed like she didn’t want to even talk to us, for a moment I feel like I was treated like I was there for free or she was paying for our stay 😅 terrible.

2026-10-27 • via Nuitee
G
Gabriela • couple • mx
9
Comodidad y buen trato.
Pros:

El desayuno es muy bueno, pero últimamente le falta variedad a sus platillos.
Muy cómoda la habitación y todo muy limpio.

Cons:

Algunas toallas están ¨viejitas" y rotas. Sería bueno cuidar ese aspecto. Eso sí, siempre limpias.

2026-10-26 • via Nuitee
O
Octavio • couple • mx
10
2026-10-19 • via Nuitee
N
Noe • solo_traveller • mx
10
2026-10-13 • via Nuitee
D
David • family_with_children • hr
5
Good for a basic overnight stay.
Pros:

Breakfast was pretty basic. The time they shut down the breakfast is too early in my opinion for the weekend. Staff did not waste any time in clearing out the food and were a bit put off that we tried to get something to eat just as they were taking away the food.

Cons:

The room was sufficient for our needs but nothing exceptional.

2026-10-09 • via Nuitee
M
MARCO YONATHAN • solo_traveller • mx
10
mi estancia fue por cuestiones de trabajo, pero si me agrado todo, super recomendable para vacacione
Pros:

las instalaciones y la ubicación

Cons:

nada, todo bien

2026-10-08 • via Nuitee
A
Alicia • solo_traveller • mx
9
Pros:

Atencion

2026-09-19 • via Nuitee
L
Lorena • solo_traveller • mx
10
Pros:

Todas sus instalaciones están impecables , el desayuno muy bueno

Cons:

La ubicación , está algo escondido

2026-08-31 • via Nuitee
D
Diaz Oviedo • solo_traveller • mx
10
2026-08-28 • via Nuitee
T
Tinajero • solo_traveller • mx
9
Pros:

Las camas muy cómodas, para un gran descanso

Cons:

El desayuno tenía muy pocas opciones

2026-08-27 • via Nuitee
G
Gerardo • solo_traveller • mx
8
Pros:

Bien calidad-precio
Muy limpio

Cons:

A título personal demasiado suave las camas

2026-08-24 • via Nuitee
M
Maria Teresa • solo_traveller • mx
10
Expectativas cumplidas
Pros:

Las habitaciones limpias, cómodas el personal agradable muy atento
El Internet muy bueno, las toallas 10/10 sus blancos excelentes
El refrigerador muy bueno y sus accesorios como plancha, secadora 10 /10
El desayuno increíble es variado todo muy limpio el personal muy atento lo recomiendo es mi hotel favorito

Cons:

Todo excelente .

2026-08-19 • via Nuitee
N
nautilus • solo_traveller • mx
9
Pros:

La comodidad de las cámas

Cons:

No hay nada que no me gustó

2026-08-16 • via Nuitee
T
Teresa Mendieta • couple • ca
10
It served the purpose I needed
Pros:

Staff very friendly! Breakfast was very good!

Cons:

Shower a bit small

2026-08-06 • via Nuitee
G
Gabriela • couple • mx
10
Pros:

Muy buena atención y el desayuno, muy rico, como siempre.

2026-08-04 • via Nuitee
D
David MA • extended_group • mx
9
Muy buena
Pros:

Atención de recepción
El personal del comedor

Cons:

El estacionamiento, algo sucio
Poco más de ventilación en el baño

2026-08-04 • via Nuitee
M
Martinez Bojorquez • solo_traveller • mx
6
Pros:

El hotel es muy cómodo, el desayuno excelente, pero en los costos, compre algunos servicios extras y otros me los cobraron pero nunca me dieron mada por escrito explicando que tiene tiene cada servicio de lo que pagas y las encargadas modificaron las información de acuerdo a su e tender o conveniencia, eso pasa cuando no te dan nada escrito.

Cons:

Yo si recomendaría el hotel y al personal y encargados les sugiero tengan por escrito cada servicio que ofrecen y costos para evitar disgustos, mal rato y por supuesto malos entendidos sin mencionar que salen fuera del marco de la ley al no tenerlos publicados.

2026-07-16 • via Nuitee