Kaaro Hotel Puno

Hotels
8.2 (1847 reviews)
Jiron Ilave 271 puno, peru , Puno , pe
+51 987 628 739

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Low water pressure
Breakfast options limited
Occasional service lapses

Categories

Cleanliness
7.95
General sentiment indicates cleanliness was good with additional compliments.
Service
8.45
Generally positive mentions of staff, though some negative instances noted.
Location
8.45
Highly praised for convenience to the main square and quieter surroundings.
Room Quality
8.15
Comfortable beds and spacious rooms were noted positively.
Amenities
7.95
Amenities were adequate; some improvements noted regarding breakfast.
Value for Money
8.25
Considered good value for the price paid based on location and comfort.
Food and Beverage
7.95
Breakfast was good but some wished for more options.
Overall Experience
8.45
Guests enjoyed their stay overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:35

Property Description

Luxurious Accommodation
Kaaro Hotel Puno offers a luxurious stay in Puno, with a range of well-appointed rooms and excellent service. The 24-hour front desk, room service, and free WiFi ensure a comfortable and convenient stay for all guests.

Convenient Location
Situated near popular attractions such as Corregidor House and San Antonio Church, Kaaro Hotel Puno provides easy access to key points of interest in Puno. Guests can explore Huajsapata Hill, Carlos Dreyer Museum, and Plaza de Armas Puno conveniently from the hotel.

Exceptional Services
With a concierge service and restaurant on-site, guests at Kaaro Hotel Puno can enjoy personalized attention and delicious dining options during their stay. Additionally, airport transfers make travel arrangements seamless for a stress-free experience.

Book your stay at Kaaro Hotel Puno for a luxurious and convenient experience in Puno!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 1847 reviews
Cleanliness: 7.95
Service: 8.45
Location: 8.45
Room Quality: 8.15
Amenities: 7.95
Value for Money: 8.25
Food and Beverage: 7.95
Overall Experience: 8.45
H
Heike und Frank • solo_traveller • de
9
Pros:

Alles in Ordnung. Sehr gern wieder.

Cons:

Ein Raum zum Aufwärmen wäre sehr gut.

2026-08-14 • via Nuitee
V
Virginie • solo_traveller • fr
8
Pros:

L'eau chaude !!!
Personnel très sympathique.

Cons:

Le petit déjeuner très frugal et le jour du départ matinal, pas de petit déjeuner à emporter car ils n'avaient plus de sacs !

2026-08-13 • via Nuitee
N
Nikhil • family_with_children • ca
6
Short and pleasant stay.
Pros:

Excellent location and very friendly staff.

Cons:

The room was very cold and we needed to ask for a space heater, which made the room only slightly more bearable!

2026-08-13 • via Nuitee
M
mireille • solo_traveller • ca
8
Pros:

.

Cons:

.

2026-08-13 • via Nuitee
M
Murielalexandra • solo_traveller • es
1
Pros:

El desayuno y el ascensor

Cons:

La habitación ha ido un frío horrible . El baño era helador y se caía la pintura del techo. Cierto que vale muy poco dinero ...pero es preferible que cobren algo mas y tengan un calefactor en la habitacion

2026-08-12 • via Nuitee
B
BETTY • extended_group • au
2
Cons:

There was not water on the rooms for almost a day.. 😕

2026-08-11 • via Nuitee
M
Mayra Patricia • solo_traveller • pe
9
Excelente alojamiento con personal amable. Cuenta con ascensor y ambientes limpios.
Pros:

La ubicacion y trato del personal.

Cons:

Hacia un poco de frio.

2026-08-11 • via Nuitee
I
isabelle • extended_group • fr
4
Pros:

Établissement vieillissant, pas du tout de chauffage, très froid dans les chambres et la salle de déjeuner.
Salle de déjeuner trop petite par rapport au nombre de chambre, obligé d'attendre debout avec son café.
Eau tiède dans la salle de bain. On a eu très très froid et sommes rentrés tous grippés.

Cons:

le froid !!! et l'eau tiède à la douche.

2026-08-11 • via Nuitee
B
Beatriz • extended_group • es
7
Buena ubicación
Pros:

Buena ubicación junto a la plaza.

Cons:

Instalaciones viejas y descuidadas. Hacía mucho frío en las habitaciones y tuvimos que mendigar porque nos dejaran un calefactor. La segunda mañana salíamos pronto de tour y no nos prepararon el desayuno para llevar.

2026-08-11 • via Nuitee
A
AINHOA • couple • es
7
Unos días con mucho frío
Pros:

La ubicación era ideal. Y el ascensor ya que nuestra habitación estaba en el 5 piso.

Cons:

No tiene calefacción y por lo tanto, el las habitaciones hace mucho frio. El desayuno deja mucho que desear.

2026-08-11 • via Nuitee
T
Tetiana • extended_group • ua
9
Pros:

Хороший готель поруч з центральною туристичною вулицею та площею, Є обігрівач та ліфт, хороший сніданок, дуже хороший персонал.

Cons:

Розетки, вони або не працюючі або розгойдані. Але декілька робочих було.

2026-08-11 • via Nuitee
E
Eric • solo_traveller • ch
6
Okay
Pros:

Nettes Personal, sauberes Zimmer

Cons:

Mir wurden 5% für Kartenzahlung berechnet. Wer bezahlt ein Hotel schon mit Bargeld? Vorallem bei grösseren Summen problematisch

2026-08-10 • via Nuitee
M
Mara • solo_traveller • es
5
Pros:

La ubicación

Cons:

Que durante un día entero no hubiera aguantado, con lo que implica, no ducharse, sin cisterna, y no nos dieran ninguna solución.
El hotel y el comedor parecían un congelador, desayunábamos con chaquetas, no hay calefacción

2026-08-09 • via Nuitee
A
Ana • couple • fr
10
Pros:

Tout étais très bien. Petit déjeuné très bien également. Personnel très à l’écoute et bienveillant, toujours à trouver des solutions. Les chambres sont très bien également. Et l’emplacement vraiment à côté du centre, et à 15 minutes à pied du lac.

2026-08-08 • via Nuitee
F
Fanny • family_with_children • pe
7
Pros:

Ubicación

Cons:

El agua de la ducha

2026-08-07 • via Nuitee
R
Roberta • solo_traveller • ch
8
Pros:

Vicinanza alla piazza. Buon rapporto qualità prezzo e staff molto gentile.

Cons:

Più attenzione alla pulizia negli spazi comuni e a colazione poca attenzione quando finivano le cose (e avveniva velocemente) non venivano rimesse. Una mattina ho trovato praticamente solo il caffè

2026-08-07 • via Nuitee
G
Guillermo • solo_traveller • es
5
Pros:

Localización

Cons:

Frío en las habitaciones, sin estufa o calefactor.

2026-08-06 • via Nuitee
S
Stephen • solo_traveller • gb
8
2026-08-05 • via Nuitee
S
Sheila • couple • ie
7
Pros:

The reception staff are very nice and were really helpful with anything we needed.

Cons:

The room was very cold. We asked for an electric heater for our room, but it still did very little to heat the room up. There was a lot of mold on the ceiling in the bathroom.

2026-08-05 • via Nuitee
A
Alessandro • extended_group • it
7
2026-08-05 • via Nuitee