DoubleTree by Hilton Ottawa Downtown

Hotels
•
Doubletree by Hilton
8.2 (1619 reviews)
33 Nicholas Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice breakfast
Cons:
High parking cost
Cleanliness issues
Noise from other guests

Categories

Cleanliness
7.78
Issues mentioned with cleanliness such as dust balls and dirty areas in common spaces.
Service
9.25
Staff received positive remarks for kindness and helpfulness.
Location
9.29
Multiple reviews praised the perfect location for access to downtown and attractions.
Room Quality
7.74
Mixed reviews on room size and comfort, some mentioned issues with noise.
Amenities
7.77
Some amenities were noted as lacking or needing improvements, like the gym.
Value for Money
7.23
Complaints about high parking costs indicate concerns about value.
Food and Beverage
8.28
Breakfast received positive feedback, but restaurant options were seen as limited.
Overall Experience
8.25
Generally positive experiences with notable highlights like location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:22

Property Description

Modern Comfort in Downtown Ottawa

Convenient Location: Situated in downtown Ottawa, Novotel Ottawa is a mere 5-minute walk from the trendy Byward Market district, offering guests easy access to local attractions.

Dining Experience: Indulge in a culinary journey at the on-site Albion Rooms restaurant, known for its locally sourced ingredients and innovative menu. Sip on craft beers, wines, and cocktails at the well-stocked bar.

Relaxation and Fitness: Unwind in the indoor pool and hot tub or stay active at the 24-hour fitness centre. The hotel also provides complimentary work stations in the lobby for guests' convenience.

Book your stay at Novotel Ottawa now to experience modern amenities and exceptional service in the heart of the city.

Important information:

Breakfast-inclusive rates include breakfast for adults and up to 2 children aged 0–5 years.

Parking is owned by a third party company. The entrance is on Daly Avenue. Availability is first come, first served. Limited oversize vehicle (max 6'6") parking available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1619 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
G
gongji • couple • us
2
2026-07-18 • via Nuitee
S
Simard • solo_traveller • ca
8
2026-07-18 • via Nuitee
T
Trouttimes • family_with_children • ca
9
A great base to explore Ottawa
Pros:

Location. Very close to the shopping mall, canal and the parliament. In the middle of it all yet the hotel / room was very quiet.

Cons:

THe underground parking space was rather tight, and pricy. Considering the location one cannot complain though.

2026-07-17 • via Nuitee
I
Ilyassova-Schoenfeld • solo_traveller • kz
7
сотрудников к-рые принимают какие либо решения отсутствуют, сложно решать любые вопросы
Pros:

расположение

Cons:

отель без разрешения и уведомления блокирует суммы с карты, не нужно предоставлять данные карты где есть сбережения, мне до сих пор не вернули деньги, прошло 12 дней

2026-07-17 • via Nuitee
R
Riccardo • solo_traveller • it
9
Pros:

Posizione, stanza, letto, piscina e palestra

2026-07-14 • via Nuitee
K
Kristine • solo_traveller • ca
10
2026-07-14 • via Nuitee
P
Pare Gilbert • family_with_children • ca
8
2026-07-13 • via Nuitee
B
Borwin • solo_traveller • de
9
Bis auf die grauenhafte Tiefgarage zu empfehlen.
Cons:

Das Hotel ist schlecht ausgeschildert. Die Einfahrt zur Tiefgarage ist aus Richtung Osten Waller St. nicht zu erkennen, es steht nur das Nachbarhotel Les Suites dran. Dadurch sind wir in der Tiefgarage des Einkaufzentrums gelandet, was uns fast eine Stunde gekostet hat, das Hotel zu finden.

2026-07-13 • via Nuitee
J
Jean-Michel • solo_traveller • ca
9
2026-07-13 • via Nuitee
E
Elyse • family_with_children • ca
10
2026-07-13 • via Nuitee
M
Mikhaila • family_with_children • ca
7
It was what we needed for the night and the parking was well priced but the garage was very tight and hard to find parki
Pros:

The location

Cons:

The rooms were a pit tight, small and it was hard to find the room. The pool area was crazy busy and really loud and my boys were afraid to go in with all the young adults in and being loud.

2026-07-13 • via Nuitee
B
Ben A. Mehr • solo_traveller • ca
8
Pros:

All good

Cons:

Parking charge

2026-07-13 • via Nuitee
V
Valerie • extended_group • ca
7
2026-07-12 • via Nuitee
T
tanguy • solo_traveller • ca
9
2026-07-12 • via Nuitee
L
Lorenzo • solo_traveller • it
10
2026-07-12 • via Nuitee
J
Julie • solo_traveller • ca
10
Pros:

Le copieux déjeuner, l'emplacement

Cons:

Rien

2026-07-12 • via Nuitee
J
Jeanette • family_with_children • us
10
Pros:

Great location, clean, excellent service

2026-07-11 • via Nuitee
S
Sara • couple • de
10
2026-07-11 • via Nuitee
C
chen • solo_traveller • ca
10
2026-07-10 • via Nuitee
R
Roxane • solo_traveller • ca
2
2026-07-09 • via Nuitee