DoubleTree by Hilton Ottawa Downtown

Hotels
•
Doubletree by Hilton
8.2 (1721 reviews)
33 Nicholas Street , Ottawa , CA
+1 800-222-8733

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice breakfast
Cons:
High parking cost
Cleanliness issues
Noise from other guests

Categories

Cleanliness
7.78
Issues mentioned with cleanliness such as dust balls and dirty areas in common spaces.
Service
9.25
Staff received positive remarks for kindness and helpfulness.
Location
9.29
Multiple reviews praised the perfect location for access to downtown and attractions.
Room Quality
7.74
Mixed reviews on room size and comfort, some mentioned issues with noise.
Amenities
7.77
Some amenities were noted as lacking or needing improvements, like the gym.
Value for Money
7.23
Complaints about high parking costs indicate concerns about value.
Food and Beverage
8.28
Breakfast received positive feedback, but restaurant options were seen as limited.
Overall Experience
8.25
Generally positive experiences with notable highlights like location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:22

Property Description

Modern Comfort in Downtown Ottawa

Convenient Location: Situated in downtown Ottawa, Novotel Ottawa is a mere 5-minute walk from the trendy Byward Market district, offering guests easy access to local attractions.

Dining Experience: Indulge in a culinary journey at the on-site Albion Rooms restaurant, known for its locally sourced ingredients and innovative menu. Sip on craft beers, wines, and cocktails at the well-stocked bar.

Relaxation and Fitness: Unwind in the indoor pool and hot tub or stay active at the 24-hour fitness centre. The hotel also provides complimentary work stations in the lobby for guests' convenience.

Book your stay at Novotel Ottawa now to experience modern amenities and exceptional service in the heart of the city.

Important information:

Breakfast-inclusive rates include breakfast for adults and up to 2 children aged 0–5 years.

Parking is owned by a third party company. The entrance is on Daly Avenue. Availability is first come, first served. Limited oversize vehicle (max 6'6") parking available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.2
Based on 1721 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
F
FRANCISCO • couple • es
9
2026-10-17 • via Nuitee
Y
yael • couple • il
10
Pros:

מלון ברמה גבוהה. מיקום מעולה. ארוחת בוקר מצוינת.

2026-10-17 • via Nuitee
T
THY • family_with_children • fr
5
Good location but way too expensive for the services, does not worth 4 stars
Pros:

-Emplacement (good location), proche des sites d'intérêt
-Good breakfast

Cons:

-Very expensive for the services, does not worth 4 stars :
-Far, little and not warm swimming pool
-Parking not included
-and overall, we booked for a couple with 2 kids (1 and 5 years old), so we asked for enough beds but when we came, nothing was done and I think we were overcharged for an extra bed ! Scandalous for this price !
I asked for a refund but no answer

2026-10-16 • via Nuitee
N
Nuria • couple • es
9
Ottawa en dos días
Pros:

Está ubicado en pleno centro. La habitación dispone de todo lo necesario para hacer tu estancia agradable. El desayuno con variedad de opciones y con un buen servicio

Cons:

Nada que objetar

2026-10-15 • via Nuitee
H
Hadewijch • solo_traveller • be
5
Regular business hotel.
Pros:

I liked the watm welcoming, the support and help.

Cons:

The Saturday morning breakfast, being told to go and seek a place to sit elsewhere by the staff as the dining room was full of bus tourists that need to take their breakfast. As this was known long upfront making guests coming to eat in shifts would have solved it. Every day the same food at breakfast.

2026-10-14 • via Nuitee
J
Jun • couple • us
9
The location and service are excellent.
Pros:

Very good

Cons:

I like the property

2026-10-14 • via Nuitee
C
Colin • solo_traveller • au
8
Comfortable
Pros:

Good location

2026-10-14 • via Nuitee
C
Clemens • solo_traveller • de
1
Pros:

Dass man mir zugehört hat

Cons:

Unmöglich!!! 10 Tage vor dem Aufenthalt wurde uns mitgeteilt, dass wir, wenn wir kein Zimmer in der Nähe des Aufzugs oder der Eismaschine haben wollten, 20 Dollar Aufpreis zahlen müssen. So etwas Unverschämtes habe ich noch nie erlebt:-(

2026-10-13 • via Nuitee
F
Frederic • extended_group • fr
5
Bien trop faible vu le prix
Pros:

Chambre propre

Cons:

Vu le prix je m'attendais à un parking, mais non. Chambre côté route très mal insonorisée. Difficile de dormir. De plus le système de clim est vétuste et fait énormément de bruit lorsqu'il se déclenche. Enfin il y avait une fuite d'eau dans la salle de bain

2026-10-13 • via Nuitee
P
Patricia • solo_traveller • ca
8
2026-10-13 • via Nuitee
D
Desjardins • couple • ca
9
2026-10-13 • via Nuitee
M
Mathieu • extended_group • fr
9
Bel hôtel très bien situé
Pros:

L’emplacement et le confort.

Cons:

Le restaurant. Service lent et plats corrects mais pas au niveau du prix.

2026-10-12 • via Nuitee
H
Hedwig • solo_traveller • de
9
2026-10-12 • via Nuitee
M
Magali • extended_group • fr
10
Très confortable et calme
Pros:

L’accueil du personnel

Cons:

La baignoire ne se fermait pas

2026-10-10 • via Nuitee
A
Aurélie • couple • fr
8
2026-10-10 • via Nuitee
C
Christine • couple • de
9
2026-10-10 • via Nuitee
R
Rosalba • extended_group • ca
10
wonderful
Pros:

the room was very clean and the location was excellent!!

Cons:

our visit was too short

2026-10-09 • via Nuitee
A
Aagomez • solo_traveller • es
8
Pros:

La comodidad y la ubicación

Cons:

Precio y la carta de la restauración

2026-10-09 • via Nuitee
U
Uzair • solo_traveller • ca
9
2026-10-07 • via Nuitee
S
Samantha • solo_traveller • ca
10
2026-09-18 • via Nuitee