DoubleTree by Hilton Ottawa Downtown

Hotels
Doubletree by Hilton
8.2 (1595 reviews)
33 Nicholas Street , Ottawa , ca

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice breakfast
Cons:
High parking cost
Cleanliness issues
Noise from other guests

Categories

Cleanliness
7.78
Issues mentioned with cleanliness such as dust balls and dirty areas in common spaces.
Service
9.25
Staff received positive remarks for kindness and helpfulness.
Location
9.29
Multiple reviews praised the perfect location for access to downtown and attractions.
Room Quality
7.74
Mixed reviews on room size and comfort, some mentioned issues with noise.
Amenities
7.77
Some amenities were noted as lacking or needing improvements, like the gym.
Value for Money
7.23
Complaints about high parking costs indicate concerns about value.
Food and Beverage
8.28
Breakfast received positive feedback, but restaurant options were seen as limited.
Overall Experience
8.25
Generally positive experiences with notable highlights like location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:22

Property Description

Modern Comfort in Downtown Ottawa

Convenient Location: Situated in downtown Ottawa, Novotel Ottawa is a mere 5-minute walk from the trendy Byward Market district, offering guests easy access to local attractions.

Dining Experience: Indulge in a culinary journey at the on-site Albion Rooms restaurant, known for its locally sourced ingredients and innovative menu. Sip on craft beers, wines, and cocktails at the well-stocked bar.

Relaxation and Fitness: Unwind in the indoor pool and hot tub or stay active at the 24-hour fitness centre. The hotel also provides complimentary work stations in the lobby for guests' convenience.

Book your stay at Novotel Ottawa now to experience modern amenities and exceptional service in the heart of the city.

Important information:

Breakfast-inclusive rates include breakfast for adults and up to 2 children aged 0–5 years.

Parking is owned by a third party company. The entrance is on Daly Avenue. Availability is first come, first served. Limited oversize vehicle (max 6'6") parking available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1595 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
J
Jason couple ca
4
2026-07-04 via Nuitee
R
Rucsandra couple ca
9
Great breakfast & location
Pros:

Confortable bed, great breakfast and good location.

Cons:

Our room was facing a noisy street and it was noisy early in the morning (we were on vacation so we would have loved to get a little more sleep)

2026-07-02 via Nuitee
L
Louise couple ca
10
2026-07-02 via Nuitee
S
Shannon family_with_children ca
9
2026-07-02 via Nuitee
J
Jocelyne solo_traveller fr
8
Pros:

Bel hôtel idéalement placé à proximité du marché By, chambre spacieuse. Pour le petit déjeuner
buffet copieux avec de bons produits et personnel aux petits soins.
Tout le personnel n'est pas francophone mais fait son maximum pour une bonne communication et compréhension.
Révisez votre anglais si nécessaire !
Excellent rapport qualité et prix
Je vous le recommande

2026-07-01 via Nuitee
S
Sasini solo_traveller gb
10
2026-06-30 via Nuitee
S
Sylvie couple fr
9
Bon séjour
Pros:

Hôtel bien situé, belle chambre et bon petit déjeuner.

2026-06-30 via Nuitee
S
Sylvie couple ca
10
Super bel hôtel , personnel très gentil et l’emplacement est parfait .
Pros:

Tout était parfait , l’emplacement, le personnel , la propreté de la chambre, la douche , stationnement en face de l’hôtel très accessible …+++

Cons:

Chambre un peu petite et la vue était ordinaire mais le reste était parfait 👌

2026-06-29 via Nuitee
A
agustina family_with_children ca
9
2026-06-29 via Nuitee
M
Manish solo_traveller ca
8
2026-06-29 via Nuitee
2
278yacines Solo travel
8
Excellent Location, Close to Everything
Pros:

Excellent location. It’s in the heart of the city, with a huge mall downstairs and near a couple of iconic Ottawa landmarks. Some are visible from the room’s window.

It’s convenient if you’re visiting the city for some embassy paperwork, since it’s near the embassy areas.

Breakfast was good.

2026-06-27 via Tripadvisor
N
Niels solo_traveller nl
9
2026-06-27 via Nuitee
L
Lisa solo_traveller gb
8
2026-06-27 via Nuitee
N
Nigel solo_traveller ca
9
2026-06-26 via Nuitee
S
Sadia family_with_children ca
9
2026-06-24 via Nuitee
M
Monica extended_group ch
6
gute Lage eher eng
Pros:

Lage

Cons:

zu klein für 3 Personen

2026-06-23 via Nuitee
D
Daniel couple ca
8
2026-06-23 via Nuitee
G
GratefulMo Business Dacono, Colorado
10
Great base for an Ottawa stay
Pros:

The hotel was very comfortable and quiet. Typical great Hilton beds. The staff were super courteous and helpful. I really liked the breakfast area, not a typical Doubletree one step above college cafeteria experience, more like a nice cafe. The bar was really comfy and conducive to gathering with some friends for a cocktail and chat. A quick walk over to the Roger’s Centre where I attended a conference. Finally, it was a great location to explore downtown Ottawa from!

2026-06-22 via Tripadvisor
J
June extended_group ca
6
Nice
Pros:

Location, staff and cleanliness

Cons:

The beds! To soft, you roll to the middle. So soft had a hard time getting out.

2026-06-22 via Nuitee
S
Susan family_with_children ca
8
A great hotel in a busy central area of Ottawa, quiet, very clean rooms. Within walking distance a
Pros:

Friendly knowledgeable staff, room was clean and pristine. Quiet room, even for being in a busy crossroad area. Intimate bar area with excellent drink selection.
We have stayed before, we knew what the standards were, and they have not changed, top notch.

Cons:

Parking was cumbersome and minimal.
We have a small pick up, low ceiling , very few spots for vehicles our size( 12). You needed two fobs to use garage, one to get in on foot and another to exit with our vehicle. Lots of vehicle traffic in the day. Maybe a option of another garage nearby

2026-06-17 via Nuitee