DoubleTree by Hilton Ottawa Downtown

Hotels
•
Doubletree by Hilton
8.2 (1675 reviews)
33 Nicholas Street , Ottawa , ca
+1 800-222-8733

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice breakfast
Cons:
High parking cost
Cleanliness issues
Noise from other guests

Categories

Cleanliness
7.78
Issues mentioned with cleanliness such as dust balls and dirty areas in common spaces.
Service
9.25
Staff received positive remarks for kindness and helpfulness.
Location
9.29
Multiple reviews praised the perfect location for access to downtown and attractions.
Room Quality
7.74
Mixed reviews on room size and comfort, some mentioned issues with noise.
Amenities
7.77
Some amenities were noted as lacking or needing improvements, like the gym.
Value for Money
7.23
Complaints about high parking costs indicate concerns about value.
Food and Beverage
8.28
Breakfast received positive feedback, but restaurant options were seen as limited.
Overall Experience
8.25
Generally positive experiences with notable highlights like location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:22

Property Description

Modern Comfort in Downtown Ottawa

Convenient Location: Situated in downtown Ottawa, Novotel Ottawa is a mere 5-minute walk from the trendy Byward Market district, offering guests easy access to local attractions.

Dining Experience: Indulge in a culinary journey at the on-site Albion Rooms restaurant, known for its locally sourced ingredients and innovative menu. Sip on craft beers, wines, and cocktails at the well-stocked bar.

Relaxation and Fitness: Unwind in the indoor pool and hot tub or stay active at the 24-hour fitness centre. The hotel also provides complimentary work stations in the lobby for guests' convenience.

Book your stay at Novotel Ottawa now to experience modern amenities and exceptional service in the heart of the city.

Important information:

Breakfast-inclusive rates include breakfast for adults and up to 2 children aged 0–5 years.

Parking is owned by a third party company. The entrance is on Daly Avenue. Availability is first come, first served. Limited oversize vehicle (max 6'6") parking available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.2
Based on 1675 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
K
Klaas • family_with_children • nl
5
Teleurstelling
Pros:

Locatie

Cons:

Onduidelijk en onvriendelijk personeel. Ik was spullen vergeten en kreeg moeizaam contact om het opgestuurd te krijgen. Ben het dus zelf maar op gaan halen met 4 uur rijden.

2026-08-15 • via Nuitee
K
kathleen • family_with_children • us
9
Pros:

breakfast was outstanding. beautiful setting. variety of food.

2026-08-15 • via Nuitee
M
Marion • family_with_children • fr
10
2026-08-14 • via Nuitee
E
Esther • family_with_children • gb
9
Convenient and helpful. Would use the hotel again and recommend
Pros:

The modern and cleanliness

Cons:

A bit of a strange smell in the room

2026-08-14 • via Nuitee
C
Claire • solo_traveller • fr
10
2026-08-14 • via Nuitee
L
Laurier • couple • ca
9
Excellent
Pros:

L’emplacement, lit confortable, personnel sympathique

2026-08-14 • via Nuitee
S
Stephanie • couple • gb
10
2026-08-13 • via Nuitee
B
Bart • family_with_children • nl
9
2026-08-13 • via Nuitee
J
Jana • family_with_children • de
8
2026-08-12 • via Nuitee
S
STEPHANE • family_with_children • fr
7
2026-08-10 • via Nuitee
A
Awa Cissé • solo_traveller • fr
9
Très bien situé & bon petit déjeuner
Pros:

Hôtel parfaitement situé, on peut visiter le centre ville à pied.
Le parking bien pratique et on monte directement dans nos étages.
Le personnel est vraiment agréable, les cookies de bienvenue inattendus, ça fait toujours plaisir.
Le petit déjeuner est complet, on mange très bien, chacun y trouve son bonheur. Nous avons bien dormis et la piscine n'est pas très grande, mais fait le bonheur des enfants en fin de journée. Bref, tout était très bien. Nous y avons apprécié notre séjour. Merci.

Cons:

Le café n'est pas terrible.

2026-08-10 • via Nuitee
J
John • solo_traveller • au
10
2026-08-10 • via Nuitee
E
Eric • couple • fr
9
2026-08-09 • via Nuitee
R
Ramadan • family_with_children • jo
9
Great Location and Comfortable Stay
Pros:

The hotel has a great location, just a short distance from downtown Ottawa with easy access to the city’s main attractions. The room was spacious, clean, and had a modern, luxurious feel. Overall, it was a comfortable and enjoyable stay.

Cons:

The check-in process was slow due to long lineups at the front desk. Finding the parking entrance for the first time was a bit confusing, and the hotel is slightly overpriced compared to similar options in the area.

2026-08-09 • via Nuitee
M
MICHALIS • solo_traveller • ca
9
2026-08-09 • via Nuitee
V
Vincent • solo_traveller • nl
7
We waren hier maar kort, maar prima keus om te verblijven
Pros:

Prima accommodatie, vriendelijk personeel

Cons:

Alles was oké

2026-08-09 • via Nuitee
M
Marie-Christine • solo_traveller • ca
10
2026-08-08 • via Nuitee
M
Marco • couple • ch
8
2026-08-08 • via Nuitee
E
Enrico • solo_traveller • it
8
Soggiorno Ottawa
Pros:

Colazione ottima, super.

Cons:

La vista dalla camera, che era su un tetto.

2026-08-07 • via Nuitee
S
Sureshini • solo_traveller • gb
9
Pros:

Excellent location and great facilities.

Cons:

Views poor from some rooms and overlooked. The price of being central.

2026-08-07 • via Nuitee