DoubleTree by Hilton Ottawa Downtown

Hotels
Doubletree by Hilton
8.2 (1721 reviews)
33 Nicholas Street , Ottawa , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice breakfast
Cons:
High parking cost
Cleanliness issues
Noise from other guests

Categories

Cleanliness
7.78
Issues mentioned with cleanliness such as dust balls and dirty areas in common spaces.
Service
9.25
Staff received positive remarks for kindness and helpfulness.
Location
9.29
Multiple reviews praised the perfect location for access to downtown and attractions.
Room Quality
7.74
Mixed reviews on room size and comfort, some mentioned issues with noise.
Amenities
7.77
Some amenities were noted as lacking or needing improvements, like the gym.
Value for Money
7.23
Complaints about high parking costs indicate concerns about value.
Food and Beverage
8.28
Breakfast received positive feedback, but restaurant options were seen as limited.
Overall Experience
8.25
Generally positive experiences with notable highlights like location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:22

Property Description

Modern Comfort in Downtown Ottawa

Convenient Location: Situated in downtown Ottawa, Novotel Ottawa is a mere 5-minute walk from the trendy Byward Market district, offering guests easy access to local attractions.

Dining Experience: Indulge in a culinary journey at the on-site Albion Rooms restaurant, known for its locally sourced ingredients and innovative menu. Sip on craft beers, wines, and cocktails at the well-stocked bar.

Relaxation and Fitness: Unwind in the indoor pool and hot tub or stay active at the 24-hour fitness centre. The hotel also provides complimentary work stations in the lobby for guests' convenience.

Book your stay at Novotel Ottawa now to experience modern amenities and exceptional service in the heart of the city.

Important information:

Breakfast-inclusive rates include breakfast for adults and up to 2 children aged 0–5 years.

Parking is owned by a third party company. The entrance is on Daly Avenue. Availability is first come, first served. Limited oversize vehicle (max 6'6") parking available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Guest Reviews

8.2
Based on 1721 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
K
Karina couple ca
10
Excellent hotel
Pros:

The receptionist and all the staff are very friendly

2026-08-29 via Nuitee
C
Catherine M couple ca
8
2026-08-29 via Nuitee
T
Tamara couple py
10
Excelente ubicación y personal excepcional
Pros:

Ubicación excelente, cerca de varios restaurantes y puntos turísticos. Habitación grande, limpia. Personal atento y súper dispuesto a ayudar. Recomendadisimo!

2026-08-29 via Nuitee
A
Abraham family_with_children in
6
2026-08-28 via Nuitee
J
Jeff family_with_children ca
10
Very comfortable and convenient location.
Pros:

Location was just around the corner from Byward Market and the beds were the most comfortable. We enjoyed warm cookies at checkin, which was nice after a long drive. The Nespresso machine and pods were much appreciated!

Cons:

The room was a bit small, but that said, we were there to see Ottawa, not hang out in a room.

2026-08-27 via Nuitee
E
Elana solo_traveller au
9
2026-08-27 via Nuitee
R
Remus family_with_children ca
8
Nice hotel in good central location
Pros:

Overall a nice hotel in a great location, walking distance from many attractions and restaurants/bars & patios within the ByWard market area, as well as the market. Rooms have been renovated relatively recently.
Great breakfast and parking right underground is convenient, although some of the spots are very small.

Cons:

Some of the facilities are a bit outdated and the pool is quite small.
Rooms are relatively small as well, but ok for up to 2 people.
AC thermostat not working very well, needs temperature to increase by approx. 1.5C to start the AC, apparently they are all set like this in the hotel and can't change this based on review with the maintenance staff.
Pretty pricey for what you get.

2026-08-27 via Nuitee
F
FREDERIC couple fr
10
2026-08-27 via Nuitee
A
Awa solo_traveller gb
4
Amer
Cons:

La manager n’est absolument pas empathique car j’ai eu un problème avec mes cartes bancaires car ils acceptent difficilement les cartes étrangères, au moment du Check in pour le deposit de sécurité sachant que les nuits avaient été entièrement payer bien avant mon arrivée on leur explique qu’on peut régler ça que le matin car il faisait déjà 1h du matin en Europe. Elle refuse catégoriquement et nous propose d’emprunter la carte de quelqu’un d’autre (option impossible logiquement) sinon on a pas accès à la chambre jusqu’à problème régler sachant que c’est non remboursable.

2026-08-26 via Nuitee
J
Jacqueline solo_traveller gb
10
Holiday in Ottawa
Pros:

The room was very clean and modern.
The shower was great and loved the toiletries and dressing gown.

Cons:

Nothing

2026-08-26 via Nuitee
A
Alfred family_with_children ca
8
Fine overall would recommend this hotel
Pros:

Well funished rooms and Ok cleaned, great location

Cons:

Parking is confusing and should not be extra.
Breakfast should also be included.

2026-08-26 via Nuitee
I
Ivan family_with_children it
10
Pros:

Doubletree per noi sempre una garanzia , e poi ci piacciono i biscotti che offrono all’arrivo. Colazione ottima.

2026-08-26 via Nuitee
M
MIRIAM family_with_children es
9
Ubicación perfecta, hotel moderno y funcional.
Pros:

Ubicación perfecta, muy céntrico. La habitación estaba muy bien, moderna y funcional, con camas de buen tamaño y muy cómodas, las almohadas cómodas. El baño estaba bien y la ducha estupenda, estuvimos muy a gusto allí. El chico de recepción hablaba español y fue muy amable.

Cons:

Habitación un poco pequeña para cuatro personas. No incluye el desayuno y el precio es muy caro si lo quieres añadir. El coche no cabía en el parking y lo tuvimos que dejar en el parking del centro comercial que está al lado.

2026-08-26 via Nuitee
R
Rafael family_with_children br
9
Excelente opção
Pros:

Excelente opção. Melhor localização possível. Quarto amplo e confortável, banheiro e banho muito bons...nenhuma reclamação.

Cons:

Nenhuma reclamação.

2026-08-26 via Nuitee
S
Serge family_with_children fr
7
Pros:

Chambres très propres et hôtel très bien situé à deux pas du downtown Ottawa.

Cons:

Les chambres sont assez petites, surtout pour 3 voyageurs et elles manquent de luminosité.

2026-08-25 via Nuitee
S
Serge family_with_children fr
7
Pros:

Chambres très propres et hôtel très bien situé à deux pas du downtown Ottawa.

Cons:

Les chambres sont assez petites, surtout pour 3 voyageurs et elles manquent de luminosité.

2026-08-25 via Nuitee
K
Koshy family_with_children ca
8
2026-08-25 via Nuitee
G
Georges family_with_children ca
1
2026-08-25 via Nuitee
C
Céline couple fr
9
Emplacement idéal ainsi que pour passer une bonne nuit de repos
2026-08-24 via Nuitee
M
Matthews couple ca
8
2026-08-24 via Nuitee