City Express by Marriott Tapachula

Hotels
•
City Express
8.8 (310 reviews)
CARRETERA A PUERTO CHIAPAS KM 3.5 COLONIA LAS HORTENSIAS , Tapachula , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location (near shops & restaurants)
Friendly and helpful staff
Comfortable and secure rooms
Convenient nearby shop (Oxxo)
Some guests praised organized/good breakfast
Cons:
Breakfast often limited, poor coffee or few options
Pool area dirty/neglected and ice machine not working
Towel and toiletry shortages; slow response to requests
Stained chair reported; occasional maintenance issues (curtain, phone, AC, shower drain)
Billing/invoice not sent on request

Categories

Cleanliness
8.2
Rooms frequently described as clean and comfortable, but notable issues reported (dirty pool area, stained chair, blocked shower drain) lower the overall cleanliness perception.
Service
10
Staff repeatedly praised as very friendly and helpful; guests highlight attentive service and genuine hospitality despite some operational delays (e.g., late towel/kits).
Location
10
Highly praised location: central, close to shops and restaurants, safe area and very convenient (Oxxo next door); consistently a key positive.
Room Quality
8.6
Rooms described as comfortable and secure, but some problems reported (stains on furniture, missing towels, lack of iron, curtain/phone/AC issues) moderate the score.
Amenities
6.8
Amenities criticized: pool cited as dirty/neglected, ice machine broken, limited pool area protection, lack of some expected items (iron), occasional electricity problems.
Value for Money
9
Overall guests feel the location and service deliver good value; one review calls price-quality 'more or less good' but many positive comments about comfort and convenience support a strong value score.
Food and Beverage
8.4
Mixed feedback: several complaints about limited breakfast options, disposable plates, poor coffee and sparse buffet; other guests found the breakfast delicious and organized.
Overall Experience
9.4
General impression is positive due to great location, comfortable rooms and friendly staff; operational shortcomings (towels, billing, pool, amenities) temper but do not overwhelm the guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 01:00

Property Description

Luxurious 4-Star Accommodation
City Express by Marriott Tapachula, just 17 km from Izapa Archeological Zone, offers a lavish stay in Tapachula. The hotel boasts a modern fitness centre for health enthusiasts.

Relaxing Outdoor Pool and Free WiFi
Guests can unwind by the refreshing outdoor pool or stay connected with complimentary high-speed WiFi. The serene ambiance is perfect for both leisure and business travelers.

Convenient Amenities and Parking
With free private parking available, guests can explore the city hassle-free. The hotel's proximity to Tapachula Airport, just 12 km away, ensures a smooth transition for travelers.

Book your stay at City Express by Marriott Tapachula for a delightful and convenient experience.

Important information:

Ground transfer is available for a radius of 10 kms, contact the property for more details.

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies.

If you are a business traveler looking for a comfortable and convenient hotel in Tapachula, our suggestion is City Express by Marriott Tapachula, offering a new stay experience in this lovely city.
Start your day with a delicious complimentary american-style breakfast, with coffee, fruit, bread, cereals, and eggs. Later, get your heart pumping with a refreshing dip in our indoor pool or a workout at our fitness center.
If you are traveling by car, you will be pleased to know that private parking is available.
Recognizing the importance of time on business journeys, we are located 8.1 miles from Tapachula International Airport, 1.9 miles from Mangos Industrial Park and Tamarindos Industrial Park.
To have a great time, check out the restaurants, coffee shops, bars, or kids' areas at Plaza Paseo Las Hortensias, a shopping mall across from the hotel.
Book today and let City Express by Marriott Tapachula exceed your expectations.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TAP

Location

Guest Reviews

8.8
Based on 310 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 8.6
Amenities: 6.8
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 9.4
D
Dimitris • couple • gt
6
Como hotel de paso pueden mejorar
Pros:

La ubicación, esta cerca de todo.

Cons:

El desayuno tiene pocas opciones, platos desechables, pocas mesas, mal pero muy mal cafe, y lo qu menos me gusto es que dejan a la gente tomar licor en sus instalaciones piscina parqueo etc nada familiar

2026-08-06 • via Nuitee
J
Jonas • solo_traveller • mx
10
2026-07-23 • via Nuitee
Y
Yesenia • family_with_children • gt
8
Bien
Pros:

La tranquilidad y céntrico a centros comerciales

Cons:

No contábamos con toallas para bañarse

2026-07-20 • via Nuitee
M
Matthew Luke • solo_traveller • au
9
Convenient location and comfortable room
Pros:

The room was very comfortable and staff were friendly and helpful. Location was perfect - very convenient with lots of shops and restaurants nearby. There’s an oxxo right next to the hotel.

Cons:

The only negative was that there was a very large and noticeable white stain on one of the chairs that appeared to be a s*men stain which was kinda weird and gross…

2026-07-13 • via Nuitee
M
Mateo • couple • mx
9
Bien
Pros:

Gracias es confortable

2026-07-11 • via Nuitee
J
Jaqueline • couple • gt
7
Pros:

Personal amable

Cons:

La comida, deberían de tener aunque sea un poco variedad

2026-07-08 • via Nuitee
M
Mateo • couple • mx
8
el servicio es bueno, tiene oportunidades de mejora, la ambientación del loby es muy fria no se sien
Pros:

es muy simple el desayuno

Cons:

la coladera de la regadera estaba tapada

2026-07-03 • via Nuitee
J
Jr Savir • family_with_children • gt
6
Todo bien aunque pueden mejorar
Pros:

las habitaciones son limpias y cómodas, el personal muy atento

Cons:

la piscina es muy sucia y el area de piscina se siente un poco abandonada, además la maquina de hielo no servía y considero que por el clima del lugar es indispensable contar con hielo en todo momento.

2026-07-02 • via Nuitee
D
Davide • family_with_children • it
5
Cons:

Acqua fredda
Eravamo in 5 prima 4 asciugamani, il gg dopo 3. Segnalato, nessuna novità
Colazione scarsa.

2026-07-02 • via Nuitee
M
Moises • family_with_children • gt
10
Cómodo y seguro
Pros:

Su ubicación está genial, tiene enfrente una variedad de buenos restaurantes.
El personal muy amable y el desayuno mjy bueno.

Cons:

La mala atención con las toallas.

2026-07-01 • via Nuitee
C
Clement • couple • us
10
was very happy and confutable .
Pros:

I really enjoyed at the place, very clean, very welcome, the staff was genuinely great customer service, I told them in return back to Tapachula, I will choose the same hotel again and again. also, the breakfast very organized

Cons:

nothing really,

2026-07-01 • via Nuitee
J
Jose • solo_traveller • gt
8
Pros:

Reserve una habitación para dos personas y solo tenía una toalla la caja de klenex estaba vacía

Cons:

Solicité los insumos que faltaban y tardaron horas en dármelos y nunca me dieron klenex

2026-06-30 • via Nuitee
R
Rodolfo • couple • gt
10
Me gustó
Pros:

Un 8.

2026-06-25 • via Nuitee
N
Nancy Alejandra • family_with_children • gt
10
muy buena
Pros:

El desayuno estuvo delicioso, el personal super amable y la ubicación excelente, pude caminar por el sector y sentirme segura

2026-06-23 • via Nuitee
D
Diana • couple • us
5
Pros:

Location

Cons:

Need to be clear

2026-06-23 • via Nuitee
T
Toussaint • solo_traveller • mx
9
2026-06-22 • via Nuitee
V
Victor • couple • mx
7
Cons:

No había plancha y se tiene que estar pidiendo toallas porque no dejan las que corresponden, el teléfono de la habitación estaba fuera de servicio

2026-06-13 • via Nuitee
J
Jeff • solo_traveller • mx
9
Pros:

Oui

Cons:

C'était bien 👍

2026-06-12 • via Nuitee
M
mayary • extended_group • gt
7
2026-06-09 • via Nuitee
L
Luis Fernando • extended_group • gt
10
2026-06-08 • via Nuitee