City Hotel Shanghai

Hotels
7.9 (1037 reviews)
No.5-7 shaanxiRd(S),Shanghai , Shanghai , cn

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good amenities
Cons:
Old rooms
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.6
Several reviews mention cleanliness issues, specifically in relation to the old rooms and some dirty spots.
Service
8.6
General sentiment indicates that the staff is friendly and helpful, positively mentioned in multiple reviews.
Location
8.6
Repeatedly praised for its excellent location near various attractions and amenities.
Room Quality
7.1
Many reviews note that the rooms are old and in need of renovation.
Amenities
8.1
Facilities like the pool and gym received positive comments, though some amenities may need updates.
Value for Money
8.1
Several reviews appreciated the value offered, despite some concerns about specific areas.
Food and Beverage
7.1
Feedback on breakfast varied, with specific complaints about limited options for non-Asian visitors.
Overall Experience
8
Overall experience reflects the average sentiment, balancing positive aspects with some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:01

Property Description

Convenient Location and Nearby Attractions
City Hotel Shanghai is situated near major subway stations and popular shopping districts, offering guests easy access to the city's vibrant attractions.

Modern Rooms and Amenities
Guests can enjoy well-appointed rooms with contemporary decor, large windows, and essential amenities for a comfortable stay, including a minibar and flat-screen TV.

Dining Options and Leisure Facilities
With 7 dining outlets, a heated indoor pool, fitness center, sauna, and more, City Hotel Shanghai provides a diverse range of dining and leisure experiences for guests to indulge in during their stay.

To book your stay and experience the best of Shanghai, reserve now at City Hotel Shanghai.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CNY 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for CNY 230 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1037 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8
H
Hong Di • couple • nz
4
地段不错，性价比不错，但是还可以再提高一个层次
Pros:

房间地毯比较脏，看上去不干净，有很多斑斑点点

Cons:

清静的程度可能是设备比较成就吧，地毯比较有斑点

2026-05-30 • via Nuitee
H
Hanna • couple • ae
2
Cons:

Rude staff
Dirty rooms and carpets
Room service shocking

2026-05-29 • via Nuitee
H
Hanna • couple • ae
3
Pros:

Na

Cons:

Dirty floor rooms without showers
Staff rude - James at reception
Gym baking hot
Lights in rooms didn’t work
WiFi didn’t work
3/10

2026-05-29 • via Nuitee
J
Jan • couple • de
10
2026-05-28 • via Nuitee
P
Peter • couple • au
8
2026-05-28 • via Nuitee
B
Burak • couple • tr
6
2026-05-28 • via Nuitee
Z
ZHEN • family_with_children • au
3
STAFF NEED TO BE RE-TRAINED , HOTEL NEEDS RENOVATION
Pros:

Location is good. close to heaps of tourist attractions.

Cons:

This hotel may need a full renovation. rooms are getting dilapidated.
MOST IMPORTANTLY, staff, especially staff who work in the lobby, need to be re-trained, or replaced. They are extremely impolite, unprofessional and sometimes reluctant to serve.

2026-05-27 • via Nuitee
T
Thomas • couple • se
10
2026-05-27 • via Nuitee
R
Ramtinat75 • solo_traveller • gb
8
2026-05-25 • via Nuitee
S
Susanna • solo_traveller • be
9
2026-05-25 • via Nuitee
B
Bruzzese • extended_group • ar
3
2026-05-25 • via Nuitee
A
Andres Cheng • solo_traveller • cr
9
Pros:

El hotel en general bien, las habitaciones amplias, con buenas amenidades. La cama cómoda. Muy buen calidad - precio. Está en un barrio tranquilo, aún así con muchas facilidades cercanas como en la mayoría de lugares en China.

2026-05-25 • via Nuitee
V
Vanessa • solo_traveller • qa
9
2026-05-24 • via Nuitee
R
rossella • solo_traveller • it
7
2026-05-23 • via Nuitee
M
Mark • solo_traveller • nl
7
Great location but dated rooms
Pros:

The location is perfect right in the middle of everything!

Cons:

Hotel is very dated and my room really looked worn out, frayed carpet, single glass windows and a window that did not close properly. The bed was clean though so that was good but state of room was not so great. All in all good value when you think of location.

2026-05-22 • via Nuitee
H
Habib • couple • es
8
2026-05-21 • via Nuitee
C
Chao • solo_traveller • de
7
Pros:

Die Lage ist gut und sehr zentral, gutes Frühstück.

Cons:

Zu geringe Sitzmöglichkeiten im öffentlichen Raum.

2026-05-20 • via Nuitee
O
Olga • solo_traveller • es
10
Pros:

Todo

Cons:

No tengo nada que objetar del establecimiento, es excelente

2026-05-19 • via Nuitee
P
patrick • extended_group • fr
8
2026-05-18 • via Nuitee
S
Shunyuan • family_with_children • us
8
2026-05-17 • via Nuitee