City Hotel Shanghai

Hotels
7.9 (1190 reviews)
No.5-7 shaanxiRd(S),Shanghai , Shanghai , CN

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good amenities
Cons:
Old rooms
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.6
Several reviews mention cleanliness issues, specifically in relation to the old rooms and some dirty spots.
Service
8.6
General sentiment indicates that the staff is friendly and helpful, positively mentioned in multiple reviews.
Location
8.6
Repeatedly praised for its excellent location near various attractions and amenities.
Room Quality
7.1
Many reviews note that the rooms are old and in need of renovation.
Amenities
8.1
Facilities like the pool and gym received positive comments, though some amenities may need updates.
Value for Money
8.1
Several reviews appreciated the value offered, despite some concerns about specific areas.
Food and Beverage
7.1
Feedback on breakfast varied, with specific complaints about limited options for non-Asian visitors.
Overall Experience
8
Overall experience reflects the average sentiment, balancing positive aspects with some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:01

Property Description

Convenient Location and Nearby Attractions
City Hotel Shanghai is situated near major subway stations and popular shopping districts, offering guests easy access to the city's vibrant attractions.

Modern Rooms and Amenities
Guests can enjoy well-appointed rooms with contemporary decor, large windows, and essential amenities for a comfortable stay, including a minibar and flat-screen TV.

Dining Options and Leisure Facilities
With 7 dining outlets, a heated indoor pool, fitness center, sauna, and more, City Hotel Shanghai provides a diverse range of dining and leisure experiences for guests to indulge in during their stay.

To book your stay and experience the best of Shanghai, reserve now at City Hotel Shanghai.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

7.9
Based on 1190 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8
E
Ellis • couple • gb
1
We had to leave on the first night - do not recommend
Pros:

Nothing, perhaps the location

Cons:

The photos did not look like the real thing. We got there and the whole room smelt like cigarettes, the walls and floor was stained and the window would not open, the bed was rock hard and the shower was see through glass, so anyone in the bedroom could see the person showering. I asked the hotel if I could pay for an upgrade upon seeing this, they said no. I went back to the room, looked at other hotels and went back to ask for a refund, they then offered us an upgrade. This “upgrade” was a slightly bigger room with a brighter colour scheme, but unfortunately the floor/carpet was still stained, it smelt like damp/mildew and the walls (specifically around the air con) was mouldy. We booked a new hotel and left the same night, paying the cancellation fee. I really do not understand the other positive reviews, the location is the only thing good about this place. We replaced a 1 dingy looking room for a 1 bedroom 2 floor apartment that was CHEAPER and only 2km away from this

2026-09-19 • via Nuitee
E
Evely • couple • br
10
2026-09-18 • via Nuitee
G
Gerd • solo_traveller • de
4
2026-09-17 • via Nuitee
A
Ana • extended_group • es
9
2026-09-17 • via Nuitee
L
Lina • family_with_children • fr
7
Pros:

Chambre est petite mais propre

Cons:

Quartier

2026-09-16 • via Nuitee
V
Vora • couple • au
10
Friendly staff and good service.
Pros:

Great location and spacious room.

2026-09-15 • via Nuitee
A
Atul • extended_group • gb
1
2026-09-13 • via Nuitee
A
Atilla • solo_traveller • es
8
2026-09-13 • via Nuitee
X
Xijie • solo_traveller • us
10
回家的感觉
Pros:

地理位置优越

Cons:

互联网

2026-09-13 • via Nuitee
G
Gwendaline • couple • be
6
Pros:

Het personeel is super vriendelijk en aangenaam, de inkomhal van het hotel doet je denken dat je in een luxe hotel terechtgekomen bent. De ligging is ideaal, zeker als je wilt shoppen.

Cons:

Veel personeelsleden spreken geen engels, alles is daar met translate op de telefoon te doen. Wifi is er barslecht en ook mijn chinese sim kaart was er een ramp ( dit heeft wel niks met het hotel te maken ). De kamer is er redelijk krap en verouderd. We hadden op de dag van vertrek gevraagd om gewekt te worden, zodat we een back up hadden mochten we ons alarm niet horen, maar niemand die ons gewekt heeft.

2026-09-11 • via Nuitee
T
Tigran • solo_traveller • am
9
2026-09-11 • via Nuitee
I
IMI • couple • vn
8
2026-09-08 • via Nuitee
G
George • couple • ge
10
2026-09-08 • via Nuitee
B
Blake • extended_group • au
10
2026-09-06 • via Nuitee
S
sara • couple • es
8
Good value for money and a comfortable stay in a convenient location.
Pros:

The location was very convenient and the room was a good size for Shanghai. It was comfortable, had a window, and the bathroom was also clean and spacious enough.

Cons:

We were a little surprised that the staff spoke very little English. Of course, we understand that we were in China and do not expect everyone to speak English, but for a hotel in such an international city as Shanghai, we expected at least a basic level of English at reception.

2026-09-06 • via Nuitee
D
David Palacios González • solo_traveller • es
8
Pros:

Las camas muy comodas..siempre todo limpio , el personal muy amable y atento . Buena ubicación y zona super chula,llena de bares ,locales y buen ambiente . Bien comunicado con el centro.

Cons:

La piscina necesitaría una buena limpieza y reforma,pero para un rato esta bien.

2026-09-06 • via Nuitee
A
Anders • solo_traveller • dk
8
Pros:

Hotelværelserne

Cons:

Morgenmaden kunne godt opgraderes

2026-09-05 • via Nuitee
A
Amr Anis • solo_traveller • eg
7
Pros:

The first advantage is the area where the hotel is located. It is an upscale and elegant area, and personally, I prefer it over the more crowded areas.
Secondly, the appearance of the hotel entrance gives you the feeling that you are arriving at a truly luxurious and upscale hotel.

Cons:

One of the disadvantages is that the metro station is about a 15-minute walk from the hotel. Personally, I would have preferred a hotel located closer to a metro station.
The rooms also need renovation. I believe that only the rooms on the upper floors have been renovated.
I stayed in room 1005, and whenever the air conditioning was turned on, it produced a very unpleasant smell, which forced me to turn it off.
The breakfast was not good and needs much more variety. The buffet was very limited and honestly did not justify the price paid.
The seating areas in the reception lobby are also very limited, and more sofas and comfortable seating should be added.
Finally, the elevator access system was not convenient. My children were staying on the upper floors, but I was unable to go up to visit them, and they were also unable to come down to my floor easily.

2026-09-05 • via Nuitee
A
ALAIN • couple • fr
8
Bon séjour
Pros:

Bon emplacement dans un quartier animé et agréable et à 10 mn à pied des metros.
Bon petit déjeuner
le restaurant du RDC est très bon

Cons:

Les moquettes sont à changer car beaucoup de tâches
Manque d'explications en anglais et de signalétique pour trouver les restaurants et la piscine. Pas de possibilité de s'assoir autour de la piscine
Le service de blanchisserie est hors de prix ; lavage d'un tee-shirt 5 euros !
Personnel pas très accueillant

2026-09-05 • via Nuitee
C
Carles • solo_traveller • es
8
Pros:

Hotel cómodo, ubicado a unos 15 minutos a pie de varias líneas de metro y desde ahi a pocas paradas de las principales atracciones turísticas. Desayuno muy amplio con múltiples opciones tanto de estilo chino como occidental.

Cons:

Nada a destacar. Los trabajadores no hablaban mucho inglés, pero no supuso ningún problema.

2026-09-04 • via Nuitee