Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Comfortable rooms with nice views
Cons:
Issues with cleanliness
Poor value for money in some cases
Dated facilities and amenities

Categories

Cleanliness
7.73
Some reviews mentioned dust and hair in the room, indicating that cleanliness could be improved.
Service
9.2
Overall service was highlighted positively, with mentions of exceptional staff interactions.
Location
9.24
Multiple reviews praised the excellent location near the marina with easy access to restaurants.
Room Quality
8.19
Rooms were described positively in most reviews, although there were mentions of some rooms looking dated.
Amenities
8.22
Amenities were mostly well received, though there were complaints about the efficiency of the coffee shop.
Value for Money
7.68
Some guests felt that the experience did not justify the price, with mentions of billing errors.
Food and Beverage
8.23
Breakfast and other dining options received positive comments, though some aspects were noted as inefficient.
Overall Experience
8.7
General sentiment was positive, with many guests recommending the hotel for its location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxury Accommodation with Stunning Views
The 5-star Shangri-La Hotel in Cairns offers a luxurious stay with breathtaking views of the Marlin Marina. Each room features a private balcony overlooking either a tropical garden, Trinity Bay, or the Marina.

Top-Notch Amenities
Enjoy the outdoor swimming pool, free Wi-Fi, and flat-screen satellite TV in every room. Guests can also indulge in comfortable bathrobes and slippers, laptop safe, and a minibar. The hotel provides a well-equipped fitness center and complimentary shoeshine service.

Vibrant Dining Experience at The Backyard
Immerse yourself in the local North Queensland culture at The Backyard. Enjoy innovative drinks and creative dishes while taking in the waterfront views. The bar staff are eager to share their local knowledge, making your stay even more memorable.

Book your stay at the Shangri-La Hotel for an unforgettable luxury experience in Cairns.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 30 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 5067 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.7
R
Rohit • family_with_children • au
10
2026-07-04 • via Nuitee
M
Monica • family_with_children • au
9
Loved every minute
Pros:

Staff very friendly and helpful. Breakfast was fantastic.

Cons:

Bed maybe a bit too soft, due to personal preference.

2026-07-04 • via Nuitee
J
Julie • couple • au
8
2026-07-04 • via Nuitee
K
Kim • solo_traveller • au
10
2026-07-04 • via Nuitee
R
Robyn • solo_traveller • us
10
2026-07-04 • via Nuitee
M
Mikasni • solo_traveller • au
10
2026-07-02 • via Nuitee
S
Sharon • solo_traveller • au
10
Cairns holiday Cairns Holiday adventure
Pros:

Room location perfect & breakfast delicious & good choice & rotated - Alexis was so helpful & professional & J - was very friendly & thoughful with farewell treats 😋 the pool relaxing as well
Thanks for beautiful signature smell

Cons:

The pool needs some attention to tiles & bathroom needs mould attention on tiles & drain needs a cover / a hole open .
But we still love this hotel.

2026-07-02 • via Nuitee
R
Ryan • solo_traveller • au
8
2026-07-02 • via Nuitee
W
Walaa • couple • au
9
Pros:

Location, early check in, staff

2026-07-01 • via Nuitee
J
Jacquie • couple • au
10
2026-06-30 • via Nuitee
A
Andrew • couple • au
9
Perfect location and everything you need around you. Food, bars and activities!
Pros:

Close to everything, perfect location. Clean and comfortable

Cons:

No mini bar but that’s ok

2026-06-30 • via Nuitee
A
Alexandra • couple • au
9
Perfect for what we needed
Pros:

Was great location

Cons:

Nothing

2026-06-30 • via Nuitee
C
Crausaz • solo_traveller • au
9
2026-06-29 • via Nuitee
S
Sara • couple • nz
8
Pros:

location, and view

Cons:

Pillows too soft, blankets too hot

2026-06-28 • via Nuitee
J
Jennifer • couple • cl
9
Tranquila y relajada estancia
Pros:

Me encantó una vista preciosa a la Esplanada .restaurantes y la calle principal al lado.
Las camas lo máximo de cómodas .la atención muy amable un rico desayuno.Todo perfecto

Cons:

Por decir algo mi pieza quedaba muy lejos ,pero eso es saludable

2026-06-27 • via Nuitee
J
Jordan • couple • au
10
2026-06-27 • via Nuitee
S
STEVEN • couple • au
8
2026-06-27 • via Nuitee
M
Mishchenko • solo_traveller • au
10
2026-06-27 • via Nuitee
R
Richard • solo_traveller • au
7
Pros:

Location excellent, staff where really good and generally a great place to stay

Cons:

The room although overlooking marina had the shower in the bath which was a poor quality shower and nor suitable for us and other people who would find showering in bath as potential dangerous due to getting in and out and slippery surfaces..

2026-06-26 • via Nuitee
M
max • solo_traveller • au
8
We will definitely come back
Pros:

Very efficient staff, room was excellent and clean and well situated

Cons:

Swimming pool food was not to the standard

2026-06-26 • via Nuitee