Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Comfortable rooms with nice views
Cons:
Issues with cleanliness
Poor value for money in some cases
Dated facilities and amenities

Categories

Cleanliness
7.73
Some reviews mentioned dust and hair in the room, indicating that cleanliness could be improved.
Service
9.2
Overall service was highlighted positively, with mentions of exceptional staff interactions.
Location
9.24
Multiple reviews praised the excellent location near the marina with easy access to restaurants.
Room Quality
8.19
Rooms were described positively in most reviews, although there were mentions of some rooms looking dated.
Amenities
8.22
Amenities were mostly well received, though there were complaints about the efficiency of the coffee shop.
Value for Money
7.68
Some guests felt that the experience did not justify the price, with mentions of billing errors.
Food and Beverage
8.23
Breakfast and other dining options received positive comments, though some aspects were noted as inefficient.
Overall Experience
8.7
General sentiment was positive, with many guests recommending the hotel for its location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxury Accommodation with Stunning Views
The 5-star Shangri-La Hotel in Cairns offers a luxurious stay with breathtaking views of the Marlin Marina. Each room features a private balcony overlooking either a tropical garden, Trinity Bay, or the Marina.

Top-Notch Amenities
Enjoy the outdoor swimming pool, free Wi-Fi, and flat-screen satellite TV in every room. Guests can also indulge in comfortable bathrobes and slippers, laptop safe, and a minibar. The hotel provides a well-equipped fitness center and complimentary shoeshine service.

Vibrant Dining Experience at The Backyard
Immerse yourself in the local North Queensland culture at The Backyard. Enjoy innovative drinks and creative dishes while taking in the waterfront views. The bar staff are eager to share their local knowledge, making your stay even more memorable.

Book your stay at the Shangri-La Hotel for an unforgettable luxury experience in Cairns.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.4
Based on 5234 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.7
N
Norma • solo_traveller • au
10
Very comfortable and lovely view
Pros:

Close to everything

Cons:

N/A

2026-09-19 • via Nuitee
M
mitchell • family_with_children • au
9
2026-09-19 • via Nuitee
J
James • solo_traveller • au
9
An excellent venue for a conference
Pros:

Its location away from the busy urban scene

Cons:

Big hotel

2026-09-19 • via Nuitee
P
Paara • couple • nz
10
2026-09-18 • via Nuitee
D
Dianne • couple • au
10
Excellent
Pros:

Beautiful Hotel, close to Restaurants on the esplanade.
Great Pool and outside area.

Cons:

NA

2026-09-18 • via Nuitee
D
David • solo_traveller • au
3
2026-09-18 • via Nuitee
K
Koichi • family_with_children • jp
10
Pros:

結婚４０周年記念日のサービスがあった

2026-09-18 • via Nuitee
S
Silas • couple • au
10
2026-09-17 • via Nuitee
A
Allan • couple • au
9
Great hotel and location
Pros:

Fabulous view and location loved the hotel

Cons:

The balcony railings would be better glass so you could see better.

2026-09-16 • via Nuitee
D
David • family_with_children • au
7
2026-09-16 • via Nuitee
C
Chris • family_with_children • au
6
2026-09-15 • via Nuitee
R
Ralph • couple • au
9
staff was extremely accommodating and friendly (10 Stars)
Pros:

room, location, view all as requested for our 3rd stay

Cons:

change of main dining room /area and menu was not as we expected from previous visits and somewhat disappointing

2026-09-15 • via Nuitee
A
Alexis • couple • au
10
2026-09-15 • via Nuitee
J
John • couple • au
9
2026-09-14 • via Nuitee
G
Grant • couple • au
1
Bad
Pros:

Not much

Cons:

Check in. No explanation of car park and how to get there after requesting park. On leaving we were requested to pay for the car park even thought it was include in motel bill

2026-09-13 • via Nuitee
K
Kotaro • couple • jp
6
Pros:

ロケーション

Cons:

全体的に作りが古い。

2026-09-13 • via Nuitee
K
Kenichi • couple • jp
8
2026-09-12 • via Nuitee
T
Ted • family_with_children • us
4
Cons:

Expensive, lots of nickel and diming for parking and meals. Registration was super slow, pre-purchased breakfast was expensive, and then the "system" lost our breakfast reservations.

2026-09-12 • via Nuitee
D
Devaraaj • couple • in
5
2026-09-12 • via Nuitee
M
miller • solo_traveller • au
10
Pros:

We have stayed here multiple times and are very happy with the entire experience

2026-09-12 • via Nuitee