Crowne Plaza Louisville Airport Expo Ctr by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (615 reviews)
830 Phillips Lane , Louisville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Nice pool
Cons:
Dog hair in rooms
Food quality inconsistent

Categories

Cleanliness
7.53
Generally clean, but noted issues with dog hair in some rooms.
Service
9
Staff was very friendly, accommodating, and went above and beyond.
Location
9.04
Great location with easy access to nearby attractions.
Room Quality
7.99
Rooms were clean and well-maintained, though some needed updates.
Amenities
8.02
Amenities like the pool and restaurant were liked, but some noted prices as a concern.
Value for Money
7.98
Good value considering the location and services, despite some high food prices.
Food and Beverage
7.53
Mixed reviews on food quality; some meals were not up to standard.
Overall Experience
8.5
Overall enjoyable stay with few complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Convenient Location near Churchill Downs
Situated just a stone's throw away from Churchill Downs, the Crowne Plaza Louisville Airport Kentucky Expo Center offers unparalleled convenience for guests looking to explore the vibrant city of Louisville, Kentucky.

Top-Notch Amenities
Indulge in a range of amenities during your stay, including complimentary high-speed internet access in each guestroom, a 24-hour fitness centre to keep up with your workout routine, and a refreshing indoor/outdoor pool for ultimate relaxation.

Dining Excellence
Savor delicious meals throughout the day at the on-site Blue Horse restaurant, serving up a diverse menu to cater to every palate. Whether it's breakfast, lunch, or dinner, guests can enjoy a delightful dining experience without having to leave the hotel premises.

Book your stay at the Crowne Plaza Louisville Airport Kentucky Expo Center now to experience the perfect blend of comfort, convenience, and exceptional service.

Important information:

Room rates with breakfast included are intended for only 2 guests. Additional guests may purchase breakfast.

Guests will be required to present a valid credit card at check-in for incidentals or damages.

Pet Fee: 75 USD per day nonrefundable not to exceed 225 USD if staying more than 3 days. A maximum of 2 dogs, weighing under 50 lbs (22.6 kg) can be accommodated.


Restaurant open daily :
6:30 AM - 10:30 AM, 11.00 AM - 2.00 PM, and 5.00 PM - 10.00 PM Monday through Thursday
6:30 AM - 11:30 AM, 12.00 PM - 2.00 PM, and 5.00 PM - 11.00 PM Friday and Saturday
6:30 AM - 11:30 AM, 12.00 PM - 2.00 PM, and 5.00 PM - 9.00 PM SundayGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 615 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 8.5
A
Anne family_with_children us
8
Pros:

Restaurant on site. Clean. Nice staff.

Cons:

Exterior looked a little rough but inside was much nicer.

2026-06-20 via Nuitee
J
Jeannie solo_traveller us
9
2026-06-19 via Nuitee
J
Jennifer couple us
8
Pros:

Breakfast!!!

2026-06-17 via Nuitee
L
Leslie couple us
10
2026-06-17 via Nuitee
L
Linda couple us
10
2026-06-15 via Nuitee
B
Baskinbird17 Business Columbia, South Carolina
2
Bad food.
Pros:

We attended a conference here. The food was beyond awful. I could not cut the chicken- it was too tough. I know it can be difficult to provide delicious food to a large crowd. Macaroni and cheese was terrible.. This is easy to prepare for a large crowd. Even the dessert was not good. The restaurant must not have a good cook. let alone a chef. Cost of the meals was very expensive for such terrible food. I would never eat here again, at any price.

2026-06-14 via Tripadvisor
B
Barbara solo_traveller us
9
Pros:

Very good stuff

2026-06-14 via Nuitee
M
michael family_with_children us
8
good location to airport with excellent shuttle service.
Pros:

location was good. room rat was reasonable.

Cons:

choice of restaurant's. $5.00 water in room was to high.

2026-06-13 via Nuitee
R
Rolonda couple us
2
2026-06-12 via Nuitee
C
christine solo_traveller us
9
2026-06-11 via Nuitee
ברוכי solo_traveller il
8
2026-06-10 via Nuitee
A
Aaron extended_group us
8
2026-06-10 via Nuitee
K
Karen couple us
5
BETTER COMMUNICATE IS NEEDED!!
Pros:

It’s an older building but you can tell they try to keep it up.

Cons:

Communication with the hotel, I booked with booking.com and both myself and booking.com customer service tried to contact them both through phone and emails, it took multiple attempts before I was able to get my issue resolved, and even thought the hotel confirmed my date change they still never communicated to booking.com so my request kept showing denied on booking.com and I was worried when we arrived there would be an issue, but there wasn’t. I heard several times, it’s a 3rd party booking, well if your going to use a 3rd party to book your rooms you need better communication with the 3rd party for your customer support and for peace of mind! I had to change date for multiple hotels for this trip and this hotel was the ONLY one I had trouble communicating with!!!

2026-06-10 via Nuitee
S
Saar couple il
10
2026-06-10 via Nuitee
B
Brittney couple us
10
2026-06-10 via Nuitee
R
Ryan N Wendy solo_traveller us
10
2026-06-09 via Nuitee
K
Karen family_with_children us
5
Breakfast for only 2, no matter how many stay!!
Pros:

It’s decent, and comfortable.

Cons:

We stayed 2 nights and they didn’t clean or put any clean towels or coffee for our room for the second night.

We booked a room and paid extra for breakfast to be included- but we had 3 people in our stay, and after we booked we got a notice that ONLY 2 BREAKFAST VOUCHERS were included no matter how many people you booked and paid for… that was a joke!!!

2026-06-09 via Nuitee
M
Morgan solo_traveller us
8
2026-06-08 via Nuitee
G
GUTIERREZ solo_traveller es
8
2026-06-08 via Nuitee
R
Ricardo couple us
8
2026-06-08 via Nuitee