Best Western East Towne Suites

Hotels
Best Western
8 (562 reviews)
4801 Annamark Drive , Madison , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Affordable
Cons:
Cleanliness issues
Room condition
Pool availability

Categories

Cleanliness
7.58
Some cleanliness issues reported, but overall standard quality.
Service
8.55
Staff were friendly and accommodating, providing good service.
Location
9.09
Great location, walkable to several restaurants and shopping.
Room Quality
7.04
Room felt dated and had issues, but spacious with a nice layout.
Amenities
7.57
Pool not available during stay, affecting the experience.
Value for Money
8.03
Hotel was affordable, but some issues noted relative to cost.
Food and Beverage
8.08
Breakfast was well-received, adding to the overall value.
Overall Experience
8.05
Decent stay overall, with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:39

Property Description

Convenient Location near University of Wisconsin – Madison

Luxurious Suites with Modern Amenities

Relaxing Indoor Pool and Fitness Center

Experience comfort and convenience at Best Western East Towne Suites. Each suite is equipped with premium amenities including a flat-screen TV, microwave, and refrigerator. Start your day with a complimentary hot breakfast before exploring nearby attractions like Olbrich Botanical Gardens. Unwind in the indoor pool and hot tub or maintain your workout routine at the 24-hour fitness center. With a free airport shuttle and business center, our hotel caters to all your needs. Book now for a memorable stay in Madison.

Important information:

Please note taxes are not included in the rates and will be applied. Taxes apply even in the event of a cancelation.

Shuttle services run from 06:00 through 23:00. Airport shuttle arrangements must be made at least 24-hours in advance.

Guests must contact hotel directly before arriving with pets.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 562 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
F
Ferriter solo_traveller us
8
Cons:

Breakfast was kinda gross

2026-08-27 via Nuitee
S
Shawn family_with_children us
4
Pros:

It was clean.

Cons:

I asked for a crib which was listed as an available amenity on the website but the front desk attendant told me no and didn’t offer any follow up help or questions.

2026-08-20 via Nuitee
T
Tressa family_with_children us
9
2026-08-17 via Nuitee
L
Linares solo_traveller us
8
Pros:

Jacuzzi

Cons:

No fue permitido hacer checkin 1 hora antes

2026-08-13 via Nuitee
G
Greer solo_traveller us
10
2026-08-08 via Nuitee
J
jacob solo_traveller mx
10
2026-08-07 via Nuitee
J
John solo_traveller us
9
Pros:

Green Bay Hall of Fame and Atrium / Lambeau Field

Cons:

The soda machines were out of order for two days.

The AC system needs more improvements because of the hallways were not cool enough.

2026-08-07 via Nuitee
M
Murray couple ca
9
Good location nice pool.
Pros:

Easy to get to, quick access to travel routes. Large room with seating area.

Cons:

Breakfast was a little disappointing, food was good just not much of a selection.

2026-08-05 via Nuitee
L
Lam solo_traveller us
7
2026-08-03 via Nuitee
L
Liz extended_group us
3
I was quoted $531 for 2 rooms for 2 nights I ended up being charged $200 more than the expected price
Pros:

Location was convenient

Cons:

1st room I was in the toilet was broken then was moved to a room where the toilet was loose and the screen on the patio was torn

2026-08-03 via Nuitee
N
Nikki couple us
3
2026-08-02 via Nuitee
5
510angieh Family
4
Rude phone info
Pros:

I had initially intended to book a stay at this establishment but ultimately decided against it, primarily due to the perceived unhelpfulness encountered during my phone inquiries. Earlier in the week, I contacted the hotel to inquire about airport shuttle services. The representative's initial response was, "Are you staying here?" I clarified that I had not yet made a reservation but was seeking information regarding shuttle schedules prior to booking. I called again yesterday as I had still not booked a hotel. My inquiry this time was whether the hotel was undergoing renovations. The representative's tone was again perceived as abrupt, or like I was an inconvenience responding with, "Yeah, why?" I explained that I had seen information online and was calling to see if the pool would be open during any renovation period. The response was, "Yeah, yeah, it is." I concluded the call by expressing my thanks.
My decision not to proceed with a reservation was based on the impression that my inquiries were a source of inconvenience, leading me to believe that booking with this establishment would not be a suitable choice.

2026-07-29 via Tripadvisor
J
James extended_group us
9
Necessary stay - Ok Hotel. It has been better in past.
Pros:

Very little to like in breakfast room

Cons:

Very little for breakfast - 2 items with out condiments. They are remodeling breakfast area where it was wasn't very good. Hopefully they will have room done next time.

2026-07-24 via Nuitee
M
Mary couple us
8
Cons:

Shower head didnt move to select different settings or position. Comment was made to frintvdesk on check out

2026-07-22 via Nuitee
R
Richard solo_traveller us
10
2026-07-22 via Nuitee
E
Eliana extended_group br
8
Ótima estadia.
Pros:

Super confortável , recepção e fácil check in check out.

Cons:

Café da manhã.

2026-07-21 via Nuitee
S
Selinski family_with_children us
7
It was ok but over priced
Pros:

Breakfast was not the best every thing seemed like it was powdered eggs, sausage potatoes

Cons:

Room was way over priced for 1 bed none of the ice machines worked and our bathroom had a smell to it.

2026-07-21 via Nuitee
S
Susie couple us
8
2026-07-18 via Nuitee
A
Ashley solo_traveller us
8
Pros:

Friendly staff. My family enjoyed the pool. We also had a pet and that was accommodated as well! Very pleasant stay!

Cons:

The breakfast was ok. Food wasnt available the whole breakfast time.

2026-07-17 via Nuitee
V
Victor family_with_children us
7
2026-07-15 via Nuitee