Best Western East Towne Suites

Hotels
•
Best Western
7.4 (406 reviews)
4801 Annamark Drive , Madison , US
+1 608-244-2020

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location (near airport, mall, restaurants)
Friendly staff
Some rooms described as clean and large
Good option for a lower price
Pool / hot tub / jacuzzi available
Comfortable beds reported by several guests
Quick access to travel routes
Cons:
Inconsistent cleanliness; reports of dirty walls, bathroom, hair and cobwebs
Outdated room fixtures (tubs, furniture) and musty smell
Breakfast underwhelming or dirty / limited selection
Pool cold and hot tub not hot for some guests
Broken or unreliable TVs and soda machines
No crib availability despite listing; front desk service lapses
Thin blankets / uncomfortable temperatures in rooms
Noise from hallways and thin walls reported
Occasional pricing/overcharge complaints
Toilet issues (low or broken) and torn patio screens
AC / hallway cooling inadequate
Lack of in-room jacuzzi availability through booking

Categories

Cleanliness
6
Mixed reports: several strong complaints about dirty walls, bathroom and hair/cobwebs, but other guests noted rooms were very clean — overall inconsistent cleanliness.
Service
8.5
Generally friendly and smiling staff reported; some service issues (front desk denied crib, limited breakfast staff) but overall staff interactions were positive.
Location
9
Multiple mentions of excellent location: close to airport, mall and restaurants and convenient travel access.
Room Quality
7.1
Mixed: some guests found rooms large and comfortable, others reported outdated tubs, low toilets, musty/stale smells, thin blankets and worn furniture.
Amenities
7
Amenities present (pool, hot tub, jacuzzi) but several issues: cold pool/hot tub, soda machines out, AC/hallway cooling problems and some worn outdoor furniture.
Value for Money
7.6
Perceived as good value by some (low price, large rooms) but occasional pricing/charge complaints and tradeoffs due to condition lower perceived value for others.
Food and Beverage
5.5
Multiple critiques: breakfast underwhelming, limited selection and reports of dirty breakfast room or items; a few noted decent food but overall negative on F&B.
Overall Experience
8.5
Suitable for short stays with convenient location and generally friendly staff, but significant condition/cleanliness and amenity issues make it less ideal for extended stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location near University of Wisconsin – Madison

Luxurious Suites with Modern Amenities

Relaxing Indoor Pool and Fitness Center

Experience comfort and convenience at Best Western East Towne Suites. Each suite is equipped with premium amenities including a flat-screen TV, microwave, and refrigerator. Start your day with a complimentary hot breakfast before exploring nearby attractions like Olbrich Botanical Gardens. Unwind in the indoor pool and hot tub or maintain your workout routine at the 24-hour fitness center. With a free airport shuttle and business center, our hotel caters to all your needs. Book now for a memorable stay in Madison.

Important information:

Please note taxes are not included in the rates and will be applied. Taxes apply even in the event of a cancelation.

Shuttle services run from 06:00 through 23:00. Airport shuttle arrangements must be made at least 24-hours in advance.

Guests must contact hotel directly before arriving with pets.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.4
Based on 406 reviews
Cleanliness: 6
Service: 8.5
Location: 9
Room Quality: 7.1
Amenities: 7
Value for Money: 7.6
Food and Beverage: 5.5
Overall Experience: 8.5
J
Jeff • solo_traveller • us
5
2026-10-29 • via Nuitee
C
Cross • family_with_children • us
5
The room was out dated and gross. It looked like snot all over the room.
Pros:

Breakfast was decent. Hallways was clean and staff was all smiles.

Cons:

The walls in the entire room had some kind of brown splatter over them. It was gross and family didn’t want to sleep that night and wanted to leave. The bathroom had an outdated tub and it didn’t look clean. We didn’t shower in the tub. The toilet was to low. I want my money back as a refund. I will never stay there again. It was like sleeping outside and we had to look at dirty ass wall and tub. The front desk never told me the shower was a tub and walls need an entire renovation. Please contact me for compensation or I will leave a review.

2026-10-28 • via Nuitee
M
Mike • couple • us
8
2026-10-18 • via Nuitee
S
Sharad • couple • us
5
Ok for a night stay but nothing more
Pros:

Definitely the location

Cons:

Cleanliness was not at par, found hair on the bed and cob web on the ceiling. Breakfast was underwhelming , have stayed at a different best western where everything was top notch

2026-10-18 • via Nuitee
D
Dwayne • couple • us
8
Pros:

Close to airport

2026-10-12 • via Nuitee
J
Jeff • couple • us
9
2026-10-12 • via Nuitee
C
Corey • solo_traveller • us
1
Pros:

Nothing

Cons:

Bed was uncomfortable, TV didn't work half the time. The pool was cold as hell and the hot tub was not hot at all.

2026-10-07 • via Nuitee
G
Gutierrez • couple • us
7
Pros:

it was very clean and quite

Cons:

the blankets are very thin and i was verycold all night even with the A.C. off

2026-09-17 • via Nuitee
J
Jeanne • family_with_children • us
9
It was too quick.
Pros:

We left to early to enjoy it.

Cons:

All good

2026-09-17 • via Nuitee
C
Carlson • couple • us
9
Perfectly suited our needs
Pros:

Friendly staff, comfortable room

Cons:

Noisy bathroom fan

2026-09-16 • via Nuitee
M
Mike • family_with_children • us
3
2026-09-14 • via Nuitee
G
Gordon • solo_traveller • us
5
Decent hotel for overnight, wouldn't recommend for extended stay unless prices are reasonable.
Pros:

Short distance from airport, rooms are big and beds comfortable. Pool and hot tub looked like the might have been a great deal of fun!

Cons:

Furniture needs a refresh. Outdoor balcony chairs has been sat it a bit too often. Need a car here - you are in the middle of strip malls (and malls aren't doing well in usa). With car, it is quite central, however. Lots of kids during my stay (cool), but also lots of hallway noise! High cost was due to me having to be here during very busy weekend. Room had a stale musty smell (you can quickly acclimate).

2026-09-13 • via Nuitee
J
Jennifer • couple • us
10
2026-09-08 • via Nuitee
A
Amy • couple • us
7
2026-09-07 • via Nuitee
J
James • solo_traveller • us
2
Necessary not pleasant.
Cons:

Condition of the hotel is run down. The breakfast room was dirty, and out of most breakfast items. The napkin holders were even dirty. One person breakfast staff.

2026-09-06 • via Nuitee
J
John • solo_traveller • us
10
Very nice hotel for a low price
Pros:

Very clean and large rooms. Very good for a lower priced hotel.

Cons:

The tv channels didn’t work the best.

2026-09-03 • via Nuitee
G
Gargulak • solo_traveller • us
8
Pros:

Its a great place to stay. Right across from the mall and several great restaurants near by.

Cons:

Apparently there are no in room jacuzzi suits?
Or at least not through Booking.com?

2026-08-31 • via Nuitee
V
Vanessa • couple • us
10
2026-08-30 • via Nuitee
F
Ferriter • solo_traveller • us
8
Cons:

Breakfast was kinda gross

2026-08-27 • via Nuitee
S
Shawn • family_with_children • us
4
Pros:

It was clean.

Cons:

I asked for a crib which was listed as an available amenity on the website but the front desk attendant told me no and didn’t offer any follow up help or questions.

2026-08-20 • via Nuitee