DoubleTree by Hilton Windsor Hotel & Suites

Hotels
•
Hilton Worldwide
8.8 (235 reviews)
333 Riverside Dr W, Windsor, Ontario, N9A5K4 , Windsor , CA
1-519-977-9777

listing image 1
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Pets allowed

Facilities

Meeting rooms
Front entrance ramp
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
ATM/banking
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Clean rooms
Great location
Cons:
Old AC units
Parking inconvenience
Noise from machinery

Categories

Cleanliness
8.69
Most reviews mention clean rooms and good housekeeping service.
Service
9.16
Staff were frequently noted as friendly and accommodating.
Location
9.2
Great location with beautiful waterfront views and proximity to attractions.
Room Quality
8.65
Rooms were described as spacious and comfortable, with some mention of outdated air conditioning.
Amenities
8.18
General amenities are acceptable, but there were some complaints about the parking situation.
Value for Money
8.64
Good value as mentioned, though some guests may expect more given the price point.
Food and Beverage
9.19
Great food experience with 5-star ratings for meals at the River Room restaurant.
Overall Experience
8.66
Guests reported a generally positive experience with some slight issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:44

Property Description

Recreational Amenities

Indulge in leisure activities with the indoor pool and 24-hour fitness center, ensuring a relaxing stay.

Dining Experience

Savor delicious meals at River Room while enjoying the convenience of room service, or opt for a buffet breakfast at your leisure.

Central Location

Located within walking distance of popular attractions like Caesars Casino and Detroit Windsor Tunnel, the DoubleTree by Hilton Windsor Hotel & Suites offers comfort and convenience for your stay.

Book now for an unforgettable experience!

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQG

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 235 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
M
Melanie • family_with_children • de
9
Tolle Aussicht auf Detroits Skyline im wunderschönen Windsor
Pros:

Die Lage ist sehr schön. Das Essen in dem Restaurant ist richtig gut.
Der Ausblick auf die Detroit Skyline, rundet das köstliche Essen nochmal ab.
Der Indoor Pool ist schön groß. Leider schien das Wasser ein wenig trüb und hätte meiner Meinung nach ein wenig Aufmerksamkeit gebraucht.
Das gleich angrenzende Gym ist sehr gut sortiert.
Wir waren nur auf Durchreise, also eine Nacht da, aber meine ganze Familie war sehr zufrieden

Cons:

Das leicht trübe Wasser im Pool empfand ich als ein wenig unangenehm. Ansonsten haben die Kanadier alles sehr gut im Griff.

2026-07-24 • via Nuitee
W
william • family_with_children • us
8
2026-07-22 • via Nuitee
M
Mariah • family_with_children • ca
1
Cons:

Awful service ,
Wrong room
No resolution / compensation

2026-07-20 • via Nuitee
J
Judy • family_with_children • us
3
Pros:

No refund available if you didn’t stay at the hotel which is absurd if I didn’t stay, I don’t see why I have to pay.

Cons:

I think one thing that has to be changed that if you don’t stay at the property, you didn’t step foot at the property then you shouldn’t pay for it.

2026-07-20 • via Nuitee
R
Russell • solo_traveller • ca
2
Pros:

Rooms were very clean, When I called to ask about checking in early the staff was pleasantly accommodating and helpful.

Cons:

I had checked into our room. It was very warm in the room (77°) and turned on the account to as low as I could get it to go (65°). It would go to 70° and turn off, I turned off auto and wanted the fan to continuously run. We had left for a wedding and when we got back at midnight it was very hot in our room once again. Went to the front desk and we were told there were no other rooms, they sent someone up but she said it was working fine, I explained the issue but she couldn't understand. ,needless to say, I was up most the night making sure the ac stayed on.

2026-07-20 • via Nuitee
S
Shannon • solo_traveller • ca
8
2026-07-19 • via Nuitee
N
Noé • couple • fr
9
Pros:

Great hotel with a great view

2026-07-18 • via Nuitee
J
Janice • family_with_children • ca
9
2026-07-17 • via Nuitee
B
Behrning • solo_traveller • de
9
Great overall
Pros:

Awesome view, nice personal

2026-07-16 • via Nuitee
N
Nusrat • family_with_children • pk
10
Perfect Choice for Comfort, Views, and Value
Pros:

Service was excellent, and the staff were exceptionally friendly and welcoming. The hotel had a great atmosphere, was spotlessly clean, and offered excellent value for money. I’m particularly glad I booked a river-view room, as the view was absolutely beautiful. Overall, a wonderful stay.

2026-07-16 • via Nuitee
B
Bagheri • couple • ca
2
The hotel has a great view , but the parking security is very poor .overall , i do not recommend
Pros:

In my opinion, the location and the view were excellent. However, the breakfast was ordinary and didn't match the price we paid.

Cons:

There was no complimentary bottled water in the room, no slippers were provided, and the bathroom didn't have a magnifying makeup mirror. The hotel parking garage did not feel secure, and our car was broken into while it was parked there.

2026-07-15 • via Nuitee
M
Michael • couple • ca
10
Pros:

well priced and great location

Cons:

nothing

2026-07-14 • via Nuitee
D
Doug • couple • ca
10
2026-07-09 • via Nuitee
B
Bachir • solo_traveller • ca
4
In comfortable
Cons:

We were initially given a room on the 17th floor that appeared to be an accessible room with two queen beds. Unfortunately, the bathroom was dirty, and the air conditioner was extremely noisy. It also produced a strong, unpleasant smell, which made us think it had not been cleaned or maintained for a long time. The bathroom also had issues (see attached picture).

The next day, we asked the front desk to change our room, and we were moved to the 13th floor. We packed all of our luggage, exchanged our room keys, and moved to the new b or professional. Instead of simply fixing the key, we had to go through the check-in process all over again, which was frustrating and inconvenient.

Overall, this was a very disappointing experience due to the poor room condition, lack of maintenance, and unprofessional customer service.

2026-07-08 • via Nuitee
B
Bachir • couple • ca
4
Uncomfortable
Pros:

The room itself was acceptable, but it was very small, and the carpet was dirty. The air conditioner was noisy and produced an unpleasant smell, which made the stay uncomfortable.
The staff were not professional, especially the night manager, who did not seem to have enough experience in dealing with customers. Overall, the service and room conditions did not meet my expectations.

Cons:

Location

2026-07-07 • via Nuitee
B
Bachir • solo_traveller • ca
4
Smell Bad
Pros:

Our stay was very disappointing. We were initially checked into a handicap-accessible room on the 17th floor with two queen beds. The bathroom was dirty, and the air conditioner was very noisy and had a bad smell.

The next morning, we went to the front desk and requested a different room. We were moved to a room on the 13th floor. We packed all of our luggage, moved to the new room, and received new key cards.

When we returned that evening, our key cards did not work, and we were unable to enter the room. We had to go back to the front desk, where we were told that our check-in had never been completed. We had to go through the entire check-in process again.

When I asked the night manager what had happened, he simply said he did not know. I found his response unprofessional, and he did not seem to have the experience or customer service skills expected for someone in a management position.

Overall, the room conditions and the way this situation was handled made our stay very disappointing.

2026-07-07 • via Nuitee
T
Tanya • couple • ca
10
2026-07-06 • via Nuitee
M
MONIQUE • family_with_children • us
8
Pros:

Very clean and friendly staff

Cons:

No breakfast

2026-07-06 • via Nuitee
A
Amandeep • family_with_children • ca
10
2026-07-06 • via Nuitee
D
deantX3468CF • Family • Kingston, Ontario
8
Better than expected!
Pros:

The rooms and overall condition of the hotel is quite good. The views to the river are beautiful.
The service is excellent, from front desk staff to room attendants.
We had a small issue with our room and the front desk staff were very accommodating.
The buffet breakfast is very good as well, although the dinner was not great.
Very reasonable and great value.

2026-07-05 • via Tripadvisor