The Capitol Hotel Downtown, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (968 reviews)
711 Union Street , Nashville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness concerns
Overpriced for quality

Categories

Cleanliness
6.85
Some reviews indicated cleanliness issues with dirty rooms and bedding.
Service
8.85
Multiple reviews praised staff for being friendly and helpful.
Location
8.85
Central location appreciated for convenience to downtown attractions.
Room Quality
7.35
Rooms were updated but some noise issues were reported.
Amenities
7.35
Valet service is available but some amenities could improve.
Value for Money
7.35
Perceived as slightly overpriced for the quality of the property.
Food and Beverage
6.35
Food quality received criticism, with limited variety noted.
Overall Experience
7.85
A decent overall stay despite some issues; many guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:36

Property Description

Convenient Location

The Capitol Hotel Downtown, Ascend Hotel Collection is centrally located in Nashville, just minutes away from popular attractions like the Music City Convention Center and Nissan Stadium.

Comfortable Accommodations

Guest rooms at The Capitol Hotel Downtown offer a cozy retreat with amenities such as cable TV, coffee-making facilities, and work desks, ensuring a relaxing stay for all guests.

Modern Amenities

Enjoy complimentary WiFi access throughout the hotel, along with the convenience of a bar and bistro on-site, perfect for unwinding after a day of exploring the vibrant city of Nashville.

Book your stay at The Capitol Hotel Downtown, Ascend Hotel Collection now and experience the perfect blend of comfort and convenience in the heart of Nashville!

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Please note only one vehicle is permitted per registered guest.

Motorcycles can be accommodated for an additional fee. Contact hotel for details.

Please note over-sized vehicles cannot be accommodated.

Guestrooms are accessed via exterior hall.

Smoking is not permitted at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 968 reviews
Cleanliness: 6.85
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.35
Food and Beverage: 6.35
Overall Experience: 7.85
A
Anthony • solo_traveller • us
8
Pros:

Location as good. Room size was fine. Good breakfast. Great staff!

Cons:

Way overpriced. This is not a $190 night room. More like $120 ish.

2026-05-30 • via Nuitee
V
Victoria • solo_traveller • us
8
Pros:

Friendly staff, safe and clean, breakfast was good, clean facility

Cons:

Toilet didn't flush well, ran out of hot water and shower water pressure. Live music was not available like advertised l

2026-05-26 • via Nuitee
L
Lynn • solo_traveller • au
7
2026-05-23 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-05-22 • via Nuitee
E
Ellie • couple • gb
5
2026-05-19 • via Nuitee
C
Cruz • couple • us
10
Pros:

Staff was very friendly! Rooms were clean

2026-05-18 • via Nuitee
D
Dustan • solo_traveller • us
10
2026-05-17 • via Nuitee
M
michael • couple • dk
8
2026-05-16 • via Nuitee
A
Amanda • solo_traveller • us
7
Pros:

I liked the breakfast

Cons:

The fact the room was nothing like it shows online

2026-05-15 • via Nuitee
L
Leeward • couple • us
5
Was ok stay but couple things we were not completely happy with.
Pros:

Good location . Good breakfast . Clean room .

Cons:

Fitness room under construction . As well as other areas under construction.Parking 35 dollars plus per night . These things should be clear at booking . Not after you get there and are told . If people knew it might change their selection to stay there .

2026-05-13 • via Nuitee
C
Cook • extended_group • us
1
It would have been worse to sleep in the street.
Pros:

Nice staff.

Cons:

This is a motel. The website — your website — was completely dishonest about these accommodations. I paid the same rate as the Sheraton across the street, and I got half of the quality. You need to take these goons off of booking.com. They are lying.

2026-05-12 • via Nuitee
A
adamblanko • Family
10
Lovely stay
Pros:

Great stay at Capitol hotel, fantastic location a short walk to Broadway and many other attractions. Staff very friendly, hotel nice and clean with fresh towels most days, very tasty and enjoyable breakfast at the complex.

2026-05-10 • via Tripadvisor
T
Ty • couple • us
7
Good location and staff. Building old and dated
Pros:

Location and staff were great.

Cons:

Elevator was out of order from the lobby. Rooms were dated and very old, no batteries in tv remote upon checking. Water and soaps made my skin dry and itchy

2026-05-09 • via Nuitee
D
Dana • family_with_children • us
1
If you are looking for drunk party vibes this is for you. If you are not and want to sleep avoid.
Pros:

The location was perfect to attend a concert at Nissian Stadium. The staff was friendly.

Cons:

Understanding Nashville is a party town gave the other patrons reasonable amount of time to go to their rooms even though intoxicated. We all have had those nights out having a grand time and I get being loud trying to get into the room but this was all night. I waited an hour before the first call. Had to call the front desk twice to get security to come tell the other people who were all talking in the hallway and slamming doors once at 1am and once at 2am. Did not stop there it was all night long. Please know the walls are paper thin and you can hear everything and I mean everything. The lobby elevator was down had to use the outdoor elevator. The valet parking takes forever to drop off and pick up. The beds squeak every time you move. If you want to sleep at all would never recommend this hotel.

2026-05-09 • via Nuitee
D
Daisy • couple • us
10
Excellent but I wish valet service was faster.
Pros:

Clean and close to amenities.

Cons:

N/a

2026-05-08 • via Nuitee
S
Sarah • couple • us
7
2026-05-06 • via Nuitee
R
roldan • couple • us
1
2026-05-04 • via Nuitee
B
Belinda • couple • au
10
2026-05-04 • via Nuitee
R
RR • couple • us
8
Close to downtown and good area.
Pros:

1 mile from Broadway scene. Average breakfast, but some hot items.

Cons:

Parking is expensive we paid $35/night +tax.

2026-05-01 • via Nuitee
P
Patricia • couple • us
10
Quiet, clean and very comfortable!
Pros:

The staff was very friendly and the breakfast in the morning was also a welcome bonus!

Cons:

Honestly everything was great!

2026-05-01 • via Nuitee