Holiday Inn Express Rochester - University Area by IHG

Hotels
•
Holiday Inn Express
7.5 (912 reviews)
717 East Henrietta Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.14
Multiple comments indicated cleanliness issues, such as smeared mirrors and unclean toilets.
Service
8.11
Most comments highlight friendly and helpful staff, although some issues were reported.
Location
8.15
The location was convenient for access to the airport and attractions, but difficult to find in the dark.
Room Quality
6.6
Several comments noted issues like broken furniture and not cleaning the room properly.
Amenities
8.13
Overall amenities were satisfactory, but there were mentions of things not functioning properly.
Value for Money
7.59
Good breakfast options included in the price, but extra fees mentioned impacted perception.
Food and Beverage
8.14
Generally positive comments about breakfast quality and variety, despite a few concerns.
Overall Experience
7.11
A mix of experiences; some guests had good stays while others encountered significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:55

Property Description

Convenient Location
Located just a 7-minute drive from Marketplace Mall, Holiday Inn Express Rochester - University Area offers easy access to shopping and entertainment.

Modern Amenities
Enjoy the indoor pool, fitness center, and free Wi-Fi during your stay. The spacious rooms are equipped with all the essentials for a comfortable visit, from air conditioning to a flat-screen TV.

Complimentary Services
Relax in the lounge with complimentary continental breakfast, make free local phone calls, and take advantage of the pet-friendly policy at this welcoming hotel.

Book your stay at Holiday Inn Express Rochester - University Area for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 912 reviews
Cleanliness: 6.14
Service: 8.11
Location: 8.15
Room Quality: 6.6
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 7.11
D
Delicea • couple • us
1
Will never return
Pros:

Pool

Cons:

The toilet did not work dirty sheets

2026-05-21 • via Nuitee
H
Hawkins • couple • us
8
Pros:

The staff

Cons:

The elevator wasn't working and I had my daughter with disability with me and it felt like we were trapped the room

2026-05-19 • via Nuitee
M
Marie • couple • ca
8
2026-05-11 • via Nuitee
M
Mario F • family_with_children • us
8
Overall it was a pleasant stay and we would definitely use this hotel again because it was convenien
Pros:

The location with excellent for our needs.

Cons:

The staff made it really obvious that they did not like that we booked through booking.com . We had to go down to the front lobby to ask for more towels and washcloths and when we did they made it obvious that they did not like that we were asking for this. When they came and made up the room the following day they did not replace the toilet paper that was used up or the tissues, we had to go downstairs and ask for additional .

2026-05-11 • via Nuitee
S
Stephanie • family_with_children • us
10
We enjoyed ourselves very much. We really liked the fact that the employees made us feel like we were family.
Pros:

It was a very nice atmosphere very clean, comfortable and it even nice.

Cons:

NA

2026-05-09 • via Nuitee
F
Felipe • solo_traveller • br
8
2026-05-08 • via Nuitee
P
Philip • family_with_children • us
9
Pros:

Na

Cons:

Na

2026-05-07 • via Nuitee
O
Odeah • couple • us
10
2026-05-06 • via Nuitee
A
Abbie • couple • us
10
2026-05-04 • via Nuitee
C
Crandall • solo_traveller • us
7
Pros:

No one was in the pool

Cons:

Small rooms

2026-05-02 • via Nuitee
D
Danniele • couple • us
10
I stay here often and it always feels like home
Pros:

It’s convenient to the places I like to go while I am in Rochester

Cons:

Na

2026-04-30 • via Nuitee
L
Leonardo Umberto • solo_traveller • it
7
2026-04-29 • via Nuitee
D
Devitt • solo_traveller • us
7
2026-04-28 • via Nuitee
T
Tara deepthi • family_with_children • us
8
good one, but a bit pricy
Pros:

location is good, breakfast is nice

Cons:

they gave a connecting room, right infront of the lift

2026-04-27 • via Nuitee
G
Georgia • couple • us
10
Great
Pros:

Location

Cons:

Too loud

2026-04-24 • via Nuitee
M
Melissa • solo_traveller • us
5
2026-04-21 • via Nuitee
K
Khiasha • couple • us
1
Hotel dirty . Sheets weren’t clean stains on sheets and bugs
Pros:

Did not dirty

Cons:

Dirty . Bugs.

2026-04-13 • via Nuitee
• couple • us
8
2026-04-10 • via Nuitee
S
Stanislav Spektor • family_with_children • ca
8
Cons:

At this time, no coffee in room, missing towels (3 for 4 people), swimming pool had filtration issue and closed one evening.

2026-04-08 • via Nuitee
M
Marshay • family_with_children • us
1
2026-04-07 • via Nuitee