Holiday Inn Express Chicago - Magnificent Mile by IHG

Hotels
Holiday Inn Express
8 (583 reviews)
640 North Wabash Avenue , Chicago , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noisy air conditioning
Room was small

Categories

Cleanliness
7.89
Room was clean but had some noise issues.
Service
8.86
Staff was very friendly and helpful; great customer service.
Location
8.9
Unbeatable location close to shopping and restaurants.
Room Quality
6.85
Very small and some rooms had noise issues.
Amenities
7.88
Good breakfast; however, some amenities like laundry were missing.
Value for Money
7.84
Good value considering location and cleanliness.
Food and Beverage
7.89
Breakfast offerings were well-prepared and varied.
Overall Experience
7.86
Overall a solid stay with notable service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:50

Property Description

Luxurious Accommodations
Experience comfort and style at Hotel Cass – A Holiday Inn Express at Magnificent Mile. Each room features modern amenities like free WiFi and a flat-screen TV, ensuring a relaxing stay in the heart of Chicago.

Delicious Dining
Start your day right with a deluxe hot breakfast offering a variety of mouthwatering options such as omelets, sausage, and fresh fruit. Indulge in cinnamon rolls and more while fueling up for a day of exploring the city.

Convenient Facilities
Take advantage of 24-hour tea and coffee in the lobby, stay active in the fitness centre, or seek assistance from the concierge desk for a seamless stay. With top attractions just a stone's throw away, Hotel Cass is your perfect urban oasis.

Book now and elevate your Chicago experience at Hotel Cass – A Holiday Inn Express at Magnificent Mile.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note valet parking fees are applicable and are subject to change without notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 583 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 6.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.86
M
Maciej solo_traveller pl
10
Polecam ze względu na wygodną lokalizację i dobrą obsługę.
Pros:

Dobra lokalizacja, przyjemna atmosfera w hotelu, miły personel - pomocny i kompetentny. Wygodne, duże łóżko w pokoju.

Cons:

Śniadania raczej w standardzie amerykańskim. Wybór skromny i mało smaczny.

2026-05-26 via Nuitee
H
hzwest1 Family Central Florida, Florida
10
Courtney's Hospitality
Pros:

Stayed there with the family, while the location is amazing and the breakfast and all day coffee gives you the energy to keep going, what we really enjoyed was the warm hospitality and services from the team, especially Courtney who was in touch with us prior to the arrival and made sure our stay was perfect. Thank you Courtney and the Holiday Inn Team.

2026-05-21 via Tripadvisor
S
Silvina extended_group ar
10
2026-05-10 via Nuitee
B
Burns solo_traveller us
9
One bad experience
Pros:

The comfort, the cleanliness, the breakfast, and the gym .

Cons:

About 2 :00 in the morning, the clerk at the desk didn't want to give me a bottle of water.
She said she had to check for my room number first.
Then told me that the water was only for club members and I could get both hot and cold water in the breakfast area
I had to insist before she would give me one 4 ounce bottle of water from up under the counter.
I didn't have that problem with the other staff members, only with her.

2026-05-04 via Nuitee
N
Nguyem10 Couples Las Vegas, Nevada
8
Central Chicago hotel with convenient breakfast and good value
Pros:

Recently stayed at the Holiday Inn Express Magnificent Mile for three nights in early March and had a mostly seamless experience. We booked through Expedia and check-in was smooth with no issues.

The room had one queen bed and was smaller than expected, but still manageable for a short stay. Our window faced N Wabash Ave near the Trader Joe’s, so there was some noticeable street noise at night. There was also an adjoining room door, which made sound insulation feel average at times.

The bathroom was clean, the shower was hot, but water pressure fluctuated slightly during our stay.

Like most Holiday Inn Express locations, the complimentary breakfast was a big plus. Options included eggs, sausage, pancakes, pastries, and coffee, making it a convenient way to start the day.

The hotel also had a door attendant present at times, and the surrounding area felt safe, even when walking at night.

Overall, a convenient and practical place to stay in the heart of downtown Chicago, especially if you’re looking for good value and easy access to the Magnificent Mile.

2026-05-03 via Tripadvisor
A
Anastasiya solo_traveller pl
7
Pros:

Хорошая кровать

Cons:

Ужасный завтрак, щели в дверях, все слышно что происходит в коридоре, в раковине тёк кран и не было горячей воды

2026-04-30 via Nuitee
F
Faith M solo_traveller ke
6
Pros:

The location is central and perfect for transport exchanges.
Front office staff are helpful and friendly.

Cons:

The rooms are extremely small.
The breakfast was the same each and every day.
I had lots of luggage and needed the airlift, the attendant was not at all helpful.
Cleaning staff bang on the door from 8:00am for housekeeping.

2026-04-30 via Nuitee
S
Salah solo_traveller us
9
2026-04-30 via Nuitee
M
Maura couple cr
9
2026-04-29 via Nuitee
F
Fernando solo_traveller mx
8
Excelente ubicación
Pros:

La ubicación es excelente

Cons:

No hay frigobar dentro de la habitación

2026-04-29 via Nuitee
R
Ralf solo_traveller de
6
2026-04-27 via Nuitee
M
murada628 Couples
6
Mixed feelings about the stay…
Pros:

I have mixed feelings about this IHG hotel. The staff was very nice and recognized my IHG status. Location is nice. They could find a slightly bigger room when I asked for one. However, the hotel is so old and needs maintenance. Elevator is slow. Water pressure is weak so flushing was problematic. Toilet pipes leak (at least in the 2 rooms I ve been in). Walls look old with some discoloration in some areas. Food is ok (the usual). Fridge was not working (I realized that after I smelled something unpleasant and it was my food that went bad since they simply didnt plug in the fridge!). I expect more from IHG. I do not think I ll stay again at this place and I would not recommend so except if things change which I believe is an achievable goal.

2026-04-26 via Tripadvisor
E
Elizabeth solo_traveller us
10
2026-04-26 via Nuitee
C
Cristine solo_traveller br
10
2026-04-26 via Nuitee
K
Keona solo_traveller us
1
Horrible. Will not stay again.
Pros:

Nothing

Cons:

The rooms was extremely little. Did not look like the picture at all.

2026-04-25 via Nuitee
S
Soukaina extended_group us
8
Pros:

Walking distance from magnificent make, restaurants, shops

Cons:

The room is pretty small

2026-04-25 via Nuitee
B
bikingFoxes Couples Coastal South Carolina, South Carolina
10
Cute as a button!
Pros:

Yes the rooms are small but they are big on charm. Plenty of room for 2, with a closet and desk. Had a street view room on 11 that was quiet, with little street noise, providing a great nights sleep. Shower had good pressure and plenty of hot water. The included breakfast buffet had many hot and cold offerings as well as fresh fruit. Plenty of seating in a variety of chair styles. The microwave in this area is available 24/7 for guest use. No micro/fridges here in rooms. The staff was very friendly and ready to assist. Received some bottled water & chips at check in as an IHG member. Fabulous pizza place/bar down the street - Pizzeria Due. Just 2 blocks to Michigan Ave. Overall, a great value!

2026-04-16 via Tripadvisor
N
N1839XAshawnw Business
10
Great location, amazing Front House Staff!!
Pros:

As a IHG Diamond member I get to see a lot of different properties and when I’m in Chicago, this is my favorite for a lot of reasons. The front desk people are some of the most accommodating and welcoming in the business and the support staff is there 24 7 for any need. The lounge in the lobby is relaxing, tech savvy with outlets, charging ports TVs, high tables and low tables. Michael the GM is always available and you actually see him lol vs just seeing a biz card on a table.

2026-04-16 via Tripadvisor
P
Peggy couple us
8
Nice hotel
Pros:

Clean, good location, staff friendly.

Cons:

No

2026-04-16 via Nuitee
N
Nuria couple us
9
2026-04-16 via Nuitee