Holiday Inn Express Chicago - Magnificent Mile by IHG

Hotels
•
Holiday Inn Express
8 (595 reviews)
640 North Wabash Avenue , Chicago , us
+1 312-787-4030

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noisy air conditioning
Room was small

Categories

Cleanliness
7.89
Room was clean but had some noise issues.
Service
8.86
Staff was very friendly and helpful; great customer service.
Location
8.9
Unbeatable location close to shopping and restaurants.
Room Quality
6.85
Very small and some rooms had noise issues.
Amenities
7.88
Good breakfast; however, some amenities like laundry were missing.
Value for Money
7.84
Good value considering location and cleanliness.
Food and Beverage
7.89
Breakfast offerings were well-prepared and varied.
Overall Experience
7.86
Overall a solid stay with notable service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:50

Property Description

Luxurious Accommodations
Experience comfort and style at Hotel Cass – A Holiday Inn Express at Magnificent Mile. Each room features modern amenities like free WiFi and a flat-screen TV, ensuring a relaxing stay in the heart of Chicago.

Delicious Dining
Start your day right with a deluxe hot breakfast offering a variety of mouthwatering options such as omelets, sausage, and fresh fruit. Indulge in cinnamon rolls and more while fueling up for a day of exploring the city.

Convenient Facilities
Take advantage of 24-hour tea and coffee in the lobby, stay active in the fitness centre, or seek assistance from the concierge desk for a seamless stay. With top attractions just a stone's throw away, Hotel Cass is your perfect urban oasis.

Book now and elevate your Chicago experience at Hotel Cass – A Holiday Inn Express at Magnificent Mile.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note valet parking fees are applicable and are subject to change without notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 595 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 6.85
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.86
M
Mrk303 • Friends getaway • Ossining, New York
4
16th Floor with NO Operating Elevator
Pros:

We were looking forward to staying at this hotel. We were given a room on the 16th floor (top floor). Upon arrival, one elevator was out of order so there was only one operating. Upon arriving back to the hotel at night, we found out that both elevators were out of service. We notified the front desk employee and they were not interested in assisting us and told us that the elevator would be fixed by the morning. After waiting 30 minutes in the lobby we were told that we would have to walk up 16 flights to our room. This was the most inconvenienced that I have ever been at a hotel. I was unable to climb the stairs but had no other options as I had to get to my room. I wish that I could have given this hotel a better review but the entire stay was black clouded by the elevator not working and having to climb up and down the stairs daily. Would have been happy elsewhere if there were any hotels available.

2026-08-01 • via Tripadvisor
C
courtenayh256 • Friends getaway
10
Wonderful experience!
Pros:

Definitely a tiny room but the hotel was clean and staff was friendly

2026-07-23 • via Tripadvisor
U
Uzma • extended_group • pk
8
2026-07-22 • via Nuitee
M
Meredith • couple • us
8
Pros:

Location

Cons:

Parts of room outdated like bathroom tile

2026-07-20 • via Nuitee
M
Mohammad • solo_traveller • lb
7
Good
Pros:

Coffee the best

Cons:

Same breakfast every day.

2026-07-19 • via Nuitee
A
Ahmad Sultan • solo_traveller • pk
7
Pros:

Only location

Cons:

Facilities were worn out - too noisy altogether - lifts were not functioning properly - breakfast area was too crowded

2026-07-15 • via Nuitee
L
Leonardo • family_with_children • co
10
Excelente atención
Pros:

Si

Cons:

No aplica

2026-07-14 • via Nuitee
N
nancy • family_with_children • us
9
very good, very positive feelings and the breakfast was especially good.
Pros:

The hotel/room was very clean and location was very good to catch ubers, etc.

Cons:

All the taxes on the room was a surpise but could have been noted before.

2026-07-06 • via Nuitee
J
JAHNAVIBEN • solo_traveller • ca
6
2026-07-05 • via Nuitee
L
Lutz • extended_group • de
7
Solides Hotel etwas überteuert !
Pros:

Gutes City Hotel mit Parkhaus in der Nähe. Sehr freundliches Personal.
Frühstück sehr dürftig für eine so teures Hotel.
WLAN absolut in Ordnung sehr stabil und schnell.

Cons:

Der Frühstücksraum sehr eng und das Frühstücksangebot hätte besser sein können.

2026-06-29 • via Nuitee
S
Sherry • couple • us
5
It was ok
Pros:

Location

Cons:

Room was a little tight for comfort
It was almost to small for 1 person

2026-06-27 • via Nuitee
M
Michael • solo_traveller • us
5
Cons:

The room was small and the window lead to an ally

2026-06-25 • via Nuitee
P
padma11 • Couples • Boston, Massachusetts
10
Great hotel in a perfect location
Pros:

Great location, in the middle of everything!
Wonderful staff, the manager Michael was excellent, Joshua and other associates were equally hospitable, the staff who provided breakfast were kind

2026-06-16 • via Tripadvisor
H
Heather • couple • us
8
Overall good experience, few minor issues but nothing to stop me from coming to stay again.
Pros:

Location and accessibility

Cons:

How small the room was, felt like we were in a closet and it was hot.

2026-06-16 • via Nuitee
L
lloyds476 • Solo travel • Chicago, Illinois
10
This place is a gem
Pros:

This place is a such a gem. This hotel is the perfect affordable, clean, perfectly located spot! The staff is always friendly and accommodating when I check in late, or forget something at home. Somehow I bought an in & out parking package on third party site which connects to the adjacent garage. This made my stay that much greater. Check out at 12:00! And the parking pass was good until 3pm.

2026-06-13 • via Tripadvisor
C
Catherine • family_with_children • us
8
Overall, i recommend staying here for the good location, corteous staff and clean rooms!
Pros:

Location

Cons:

Small elevator

2026-06-08 • via Nuitee
U
ueyama • solo_traveller • us
4
2026-06-06 • via Nuitee
J
Jon • solo_traveller • us
10
Great location. Great room.
Pros:

Great location. Holiday Inn does not disappoint.

2026-06-05 • via Nuitee
H
Hanny • extended_group • us
10
Pros:

La ubicación

2026-06-02 • via Nuitee
M
Maciej • solo_traveller • pl
10
Polecam ze względu na wygodną lokalizację i dobrą obsługę.
Pros:

Dobra lokalizacja, przyjemna atmosfera w hotelu, miły personel - pomocny i kompetentny. Wygodne, duże łóżko w pokoju.

Cons:

Śniadania raczej w standardzie amerykańskim. Wybór skromny i mało smaczny.

2026-05-26 • via Nuitee