Crowne Plaza Dallas Downtown by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
6.5 (1656 reviews)
1015 Elm Street , Dallas , US
+1 214-742-5678

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Very helpful and friendly front desk/staff
Excellent central location with good views (16th floor)
Pool and balcony praised by several guests
Some rooms described as clean and comfortable
Cons:
Breakfast problems: extra charges, not included for all guests, mandatory gratuity
Maintenance issues: AC/thermostat problems, running faucet, visible wear and tear
Pool occasionally closed/under construction
Presence of homeless/people loitering nearby; some noise from other guests
Housekeeping inconsistencies (towel/TP shortages, not daily)
Billing issues (card charged twice for at least one guest)

Categories

Cleanliness
6
Mixed sentiment: several guests described rooms as clean, but others reported housekeeping issues (only two towels left, toilet paper shortages, housekeepers not coming daily) and visible wear in places.
Service
8.5
Generally very positive: multiple mentions of helpful, friendly front desk staff (including a named attendant) and staff trying to resolve problems such as breakfast/billing issues.
Location
8.5
Strong positive: many guests praised the central location, great views (16th floor), and convenience for exploring, though several noted homelessness/people loitering nearby as a downside.
Room Quality
5.5
Mixed to below average: guests reported tear and wear, cracked/heavy balcony door, thermostat/AC problems, running bathtub faucet and lack of hot water in at least one case.
Amenities
5
Mixed: pool and views were highlights for some, but other guests encountered a closed/under-construction pool and parking was only sometimes mentioned as convenient; breakfast handling also hurt perceived amenities.
Value for Money
5.5
Leaning negative: several complaints about unexpected charges (breakfast for third person, mandatory gratuity, double charging resolved) and breakfast prices perceived as poor value.
Food and Beverage
4.5
Negative: multiple reports of breakfast problems — not included for all guests, extra/unexpected charges, mandatory gratuity, and at least one comment calling the food mediocre.
Overall Experience
8.5
Mixed but generally positive: many guests stated they had a great time due to staff, location and views, though some stays were marred by maintenance, breakfast and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Prime Location near Popular Dallas Attractions
Located just minutes away from the JFK Memorial, the Crowne Plaza Hotel Dallas Downtown offers a prime city center location for exploring all that Dallas has to offer.

Luxurious Amenities for a Comfortable Stay
Guests can enjoy a range of amenities including an outdoor rooftop swimming pool, a state-of-the-art fitness center, and free weekday newspapers in the lobby. The hotel also provides 24-hour front desk service and wireless internet access for convenience.

Proximity to Key Dallas Landmarks
Situated steps away from the Dallas Aquarium and the House of Blues entertainment venue, guests at the Crowne Plaza Hotel have easy access to popular Dallas attractions. The American Airlines Center, home to the Stars hockey team, is also nearby.

Experience the best of Dallas at the Crowne Plaza Hotel Dallas Downtown. Book your stay now!

Important information:

You must show a valid photo ID and a credit card upon check-in. Special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests must be 21 years old or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.5
Based on 1656 reviews
Cleanliness: 6
Service: 8.5
Location: 8.5
Room Quality: 5.5
Amenities: 5
Value for Money: 5.5
Food and Beverage: 4.5
Overall Experience: 8.5
S
Sufyan • couple • us
7
2026-06-20 • via Nuitee
D
DAULETBEK • family_with_children • kz
10
2026-06-19 • via Nuitee
A
Amboree • solo_traveller • us
1
2026-06-18 • via Nuitee
R
Riccardo • solo_traveller • it
9
2026-06-18 • via Nuitee
C
Corissa • extended_group • us
5
It was a little hard to find where to go but eventually we made it.
Pros:

Very helpful front staff

Cons:

Breakfast was not included for every guest in our room

2026-06-17 • via Nuitee
T
Tannoux • extended_group • us
3
Mala
Pros:

Las camas

Cons:

Muchos ruido de los huéspedes y de la piscina

2026-06-15 • via Nuitee
M
Mohammad • extended_group • us
1
2026-06-13 • via Nuitee
J
jennifer • solo_traveller • us
8
2026-06-12 • via Nuitee
V
Vassdal • solo_traveller • us
5
Nice location for exploring, but don't get the breakfast
Pros:

The location was quite good if you want to explore the city, and the hotel was a mix of fancy and well used. You could see the tear and wear both on the rooms, and the pool. We loved the pool and the way you got a good view over the city. The staff werw also friendly.

Cons:

We payed extra for breakfast through booking.com in advance and ran into issues the first day. We booked a three person room and assumed that ment we had booked breakfast for all three of us. According to the hotel that only ment for two people, so we ended up having to pay extra to get the last person in. We also ended up having to pay a mandatory gratitude on top of the breakfast bill pr person pr day. Because of this I will not recomend booking breakfast with the hotel through this website because it only causes a mess. I will say that the staff was trying to help us solve the issue, and that "booking.com" also ended up refunding us the breakfast bill for the last person. Still it was not an okey situation as it felt like there were hidden cost that we were not aware of before paying extra to have breakfast.
Another weird thing was when our room was cleaned the first day they only left us two new towels, and didnt give us any more toilet paper.

2026-06-11 • via Nuitee
R
Rehema • couple • us
7
It was great, I had a blast
Pros:

Clean

Cons:

Housekeepers don’t come everyday.

2026-06-10 • via Nuitee
G
George • couple • us
9
Great place with helpful people
Pros:

Great location

Cons:

16th floor

2026-06-09 • via Nuitee
G
Gerald • solo_traveller • us
1
Horrible
Pros:

Nothing!!!!!!!!!

Cons:

Everything!!!!!!!

2026-06-08 • via Nuitee
C
Candice • solo_traveller • us
10
Pros:

The balcony of course

Cons:

Being right above the west end and seeing all the homeless people hanging out.

2026-06-08 • via Nuitee
J
Jennifer • couple • us
10
2026-06-08 • via Nuitee
M
Michael • solo_traveller • us
10
Great location. Clean facilty. Comfortable bed.
Pros:

Great location. Quiet. Nice views from the 16th floor. Comfortable clean room. Angel at the front desk was very attentive and helpful.

2026-06-08 • via Nuitee
S
SLDoss1964 • Couples • Wills Point, Texas
10
if you get the chance please stay!
Pros:

I had the best time! Everything was wonderful!

2026-06-07 • via Tripadvisor
C
Craig • couple • us
10
2026-06-07 • via Nuitee
J
Jewell • solo_traveller • us
1
2026-06-06 • via Nuitee
R
Road51898965526 • Couples • Livingston, Texas
4
Hotel needs total Renovation
Pros:

First,let me say the front desk staff were all friendly, kind and helpful. Our room never got cool. It was acceptable, but turning the thermostat to 70 didn’t help. Another guest told us you had to adjust it somehow with the fan together it colder. Directions with the room thermostat stating that would be nice. The hallway was very cold. Our bathtub faucet ran the entire time we were there. It wasn’t just a drip. It had corroded the faucet. Management and maintenance must not have bothered to want to make sure it was in good working order. The shower water was cold. There was no hot water. That was unacceptable. The hotel needs to be renovated. IHG should be ashamed to have rooms in this condition.

2026-06-04 • via Tripadvisor
B
Brandon • family_with_children • us
1
2026-06-02 • via Nuitee