Tru By Hilton Chicopee Springfield

Hotels
•
Tru by Hilton
8.9 (871 reviews)
440 Memorial Drive , Chicopee , US
+1 413-331-5155

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Good value for money
Great breakfast
Cons:
Issues with room cleanliness
Noise disturbances
High price for some rooms

Categories

Cleanliness
7.9
Several reviewers noted issues with cleanliness, such as a room that hadn't been well cleaned.
Service
9.9
Many reviews highlight the friendly and courteous staff, providing excellent service.
Location
9.4
Multiple reviews praised the convenient location of the hotel, being close to attractions.
Room Quality
8.4
Rooms are generally described as comfortable and well-stocked, though some had issues.
Amenities
8.4
Complimentary breakfast and coffee received positive remarks; snacks were available.
Value for Money
8.9
Price was considered good; however, some guests felt the room rate was a bit high.
Food and Beverage
8.9
Breakfast options praised, especially the coffee station.
Overall Experience
9.4
Overall positive sentiments with many guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:36

Property Description

Convenient Location
Located just off Interstate 90 and adjacent to Chicopee Marketplace, Tru By Hilton Chicopee Springfield offers easy access to nearby attractions and amenities.

Complimentary Amenities
Enjoy a complimentary daily breakfast and take advantage of the on-site business and fitness centers during your stay. Stay connected with free Wi-Fi available in all rooms.

Comfortable Accommodations
Relax in the simply styled rooms equipped with a cable TV, coffee maker, clock radio, and free local calls.

Book your stay at Tru By Hilton Chicopee Springfield for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Location

Guest Reviews

8.9
Based on 871 reviews
Cleanliness: 7.9
Service: 9.9
Location: 9.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.4
A
Amanda • couple • us
10
2026-09-19 • via Nuitee
D
Denville • couple • gb
10
Great value, bright and clean
Pros:

Great location, close to shops and restaurants. Friendly and welcoming staff.
Hotel looks and feels clean and airy. After 3 weeks on the road, staying in some very dimly lit rooms we were delighted to spend our final night of the trip in this lovely light room

2026-09-14 • via Nuitee
T
Tom Byrne • solo_traveller • us
10
Peaceful stay 30 minutes west of Brimfield
Pros:

I loved how new and fresh everything looked. The bed was extremely comfortable. The shower was easy to use, spotlessly clean, and the towels were wonderful too. The TV was huge and easy to control with remote. There were zero issues with highway noise. The breakfast was amazing!

Cons:

I can't think of one thing that was a problem.

2026-09-11 • via Nuitee
I
Isabel • extended_group • us
10
2026-09-07 • via Nuitee
B
Benjamin • couple • us
8
The food was a lot better than my previous stays
Pros:

I liked everything about the property

Cons:

The outdoor sofa seating wasn’t available. I am guessing it was because of the storm

2026-09-01 • via Nuitee
M
Maggie • couple • us
8
2026-08-31 • via Nuitee
M
Melissa • solo_traveller • us
9
2026-08-30 • via Nuitee
M
Morales • family_with_children • pr
10
Pros:

El desayuno estuvo excelente.

Cons:

Lo único que no me gustó es que la bañera tenía un poquito de moho. Pero en general el baño estaba excelente.

2026-08-28 • via Nuitee
N
Nadezda • solo_traveller • be
10
2026-08-26 • via Nuitee
N
Nese • family_with_children • us
9
Comfortable and enjoyable
Pros:

Clean and comfortable room/bed. Staff is professional, friendly and helpful.

Cons:

N/A

2026-08-26 • via Nuitee
C
Ciara • couple • us
10
Very pleasant
Pros:

Very clean and staff was friendly

Cons:

Breakfast could have been better but not a big deal

2026-08-24 • via Nuitee
A
Alejandro • extended_group • us
9
Clean an inexpensive convenient place to stay on our way back from Tanglewood
Pros:

Brand new and impeccably clean

Cons:

Nothing

2026-08-23 • via Nuitee
S
Siah • family_with_children • us
9
Very clean and comfortable environment! Had the one of the best sleep of my life. Would stay again
Pros:

Cleanliness and comfort

Cons:

Breakfast

2026-08-17 • via Nuitee
D
Diana • solo_traveller • us
10
Pros:

Customer service and communication.

2026-08-17 • via Nuitee
M
Michael • family_with_children • ca
9
Overall - Great location, modern (recently renovation) and great value with breakfast included!
Pros:

Great convenient location near highway. Building and rooms recently renovated with a modern style and breakfast included was a bonus!

Cons:

The breakfast area wasn't monitored frequent enough as you had to request for more forks, or the pancake station had kids making it without supervision, resulting in a messy area from the toppings/syrup. The fruits were not replenished as we were able to get a really bruised banana that was left.

2026-08-10 • via Nuitee
C
Carmen • family_with_children • us
10
Excelente
Pros:

Todo

Cons:

Nada

2026-08-07 • via Nuitee
A
Aspinall • solo_traveller • us
10
2026-08-07 • via Nuitee
W
Wilmer • couple • us
10
2026-08-06 • via Nuitee
M
Myra • solo_traveller • us
9
This hotel never disappoints.
Pros:

The quality and value are perfect. Staff
Was pleasant and helpful. I appreciate the welcome bag with water and a snack. The humor in your everything from napkin quotes to titles of personal care product is refreshing.

Cons:

Could have used a microwave in room but not a real problem.

2026-08-05 • via Nuitee
W
William • couple • us
10
Our stay was stress free and will definitely stay again.
Pros:

Breakfast was perfect! The staff is amazing!!

2026-08-02 • via Nuitee