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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Canoeing
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Sauna
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Dry cleaning
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Breakfast in the room
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Diving
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Windsurfing
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Games room
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Snorkelling
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Spa/wellness center
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Table tennis
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Billiards
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Darts
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Chapel/shrine
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Karaoke
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Beachfront
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Outdoor pool - seasonal
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Kid meals
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Lockers
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Pool with view
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Vending machine - drinks
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Water sport facilities on site
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Indoor pool
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Toilet with grab rails
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Private beach area
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Vending machine - snacks
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Kid-friendly buffet
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Evening entertainment
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Public Bath
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Kids' club
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Water slide
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Outdoor furniture
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Shallow end
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Kids' pool
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Fitness/spa locker rooms
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Tennis equipment
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Strollers
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Beachfront Luxury
Stylish Rooms with Spectacular Views
Indulge in vibrant decor and modern amenities as you relax in our stylish rooms with balconies offering stunning views. Enjoy the convenience of air conditioning, flat-screen TVs, and complimentary WiFi during your stay.
Exciting Activities and Relaxation
Embark on thrilling water sports like windsurfing and canoeing, or unwind with a soothing massage at Churaku Spa. Stay active at our fitness centre, tennis courts, or nearby golf course. End your day with a game of billiards or table tennis on-site.
Culinary Delights and Scenic Dining
Savor delectable Japanese/Okinawan cuisine at Dining Room Senses, or opt for a barbecue feast with sunset views at The Grill. Let our open kitchen delight you with omelettes, grilled fish, and sushi creations.
Experience beachfront luxury at Sheraton Okinawa Sunmarina Resort - book your stay now for an unforgettable getaway.
Guests must present their passport at check-in. The hotel will make a photocopy.
Please contact the property about the airport limousine timetable.
Children 5 years and under can stay free of charge when using an existing bed.
The map code for car navigation systems: 206 127 768*44Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Swimming pool: Closed from Wed, Nov 4, 2026 until Sat, Mar 20, 2027
Swimming pool: Closed from Wed, Nov 4, 2026 until Sat, Mar 20, 2027
A deposit may be required at the property.
Location
Guest Reviews
The only thing this property has going for it is the hospitality; otherwise, it is the worst 5-star Sheraton I have ever stayed at.
It’s incredible that in 2026, at a chain like Sheraton, hardly anyone speaks English.
It is far from any attraction!
They say breakfast ends at 11, but by 10 there’s nothing more to eat.
The staff only knows how to say sorry sorry sorry but they do nothing to please the customers but for the simple reason that they do not speak English and work like robots! They are not smart at all
Hygiëne
Ontbijt was beperkt
Close to the beach.
Unacceptable Experience – Completely Ruined Our Family Vacation
We booked a stay for a family of 6, expecting a smooth and enjoyable vacation, but were met with terrible management, outdated facilities, and non-existent service.
Family Separation & Key Card Nightmare: Despite booking for a family of six, they split us up into two different floors (a double room on the 5th floor and a room for 4 on the 3rd floor). The staff seemed entirely unable to comprehend that separating parents from children during a family holiday is unacceptable, and that young children cannot be left alone on a separate floor. To make matters worse, it took us nearly two hours of frustrating back-and-forth to explain that the room keys only allowed access to our own floor, leaving us unable to even visit our children's room. Even after they supposedly fixed the key cards, they only worked sporadically.
Outdated & Poor Quality: The hotel looks and feels stuck in the 1980s. Everything is dated, worn down, and poorly maintained.
Overpriced and Unappetizing Food: The food was awful and outrageously expensive for the quality provided. Adding insult to injury, we were forced to eat off plastic plates all week like toddlers in a daycare.
Chaos & Noises: The hotel was overflowing with toddlers and infants (ages 0-5). It felt like staying in a chaotic kindergarten rather than a relaxing resort.
Language Barrier: The staff barely understands basic English, making even the simplest issues impossible to resolve without major frustration.
We recently stayed at the Sheraton Okinawa Sunmarina Resort during what appeared to be an extremely busy, sold-out period, and overall we had a very enjoyable stay and would happily return.
From the beginning, it was clear that the hotel was making a genuine effort to accommodate guest requests despite operating at full capacity. That said, we did have to advocate for ourselves quite a bit to ultimately receive the room and amenities we had requested.
At check-in, the hotel had run out of foam pillows, which we requested ahead of time for health reasons, and replacements did not arrive until the following day. We were also initially assigned a room overlooking roofs and air conditioning units despite booking a partial ocean view room and holding Marriott Bonvoy elite status. As a first impression, it felt more like a downgrade than an upgrade.
Fortunately, Mr. Shinagawa at the front desk handled our concerns professionally and worked hard to find a solution. Thanks to his efforts, we were moved to a much more appropriate room and were able to enjoy the remainder of our stay.
One challenge throughout the stay was breakfast. The restaurant experienced significant lines every morning, with waits sometimes exceeding 20 minutes. This was understandable given the occupancy levels, but it did make for a less relaxing start to the day.
Once seated, however, the experience improved considerably. The dining staff were exceptional and went above and beyond to accommodate our dietary restrictions. Their professionalism, attention to detail, and genuine desire to help were among the best we have experienced at any hotel worldwide. The food itself was also very good, with a wide variety of options and consistently high quality.
We also dined at Senses in the evenings, and the wait staff there were phenomenal. Every interaction was warm, attentive, and professional, and they consistently went out of their way to ensure we had an enjoyable dining experience. The service culture throughout the resort was impressive, but the team at Senses deserves special recognition.
The resort's beachfront is absolutely beautiful and ranks among the best we have encountered in our travels. The beach, views, and overall setting make it easy to understand why this property is so popular.
We also enjoyed two treatments at Churaku Spa with Mai Koreeda and Misa Agena, both of whom were wonderful. The spa experience was excellent and a highlight of our stay.
Le Ha Dinh in the lounge provided outstanding service and was always welcoming and attentive. The lounge itself was pleasant, though the offerings were fairly modest during happy hour—very light snacks, fountain drinks, and alcoholic beverages. While not one of the more substantial club lounges we have visited, it was still a nice benefit to have at a resort property.
As Marriott Platinum members, we also received complimentary access to a glass-bottom boat excursion, which turned out to be a fantastic experience and a memorable perk of staying at the hotel.
Overall, what stood out most was the staff's willingness to help. While there were some frustrations early in the stay, particularly with the initial room assignment and a few missed requests, the team consistently demonstrated patience, professionalism, and a sincere desire to make things right. Their efforts did not go unnoticed.
Sheraton Okinawa Sunmarina Resort offers a stunning setting, excellent service, and a memorable resort experience. We are grateful for everything the staff did to accommodate our needs and would gladly return on a future visit to Okinawa.
アクティビティが充実していた。ロケーションやホテル内空間が良かった。
ディナーの選択肢が少なかった。客室のあるサウスタワーが遠かった。
Het ligt op een rustig stukje, en je hebt meteen het vakantiegevoel als je hier bent. Prachtig strandje, goed zwembad en fijne faciliteiten. Op loopafstand van verschillende eetgelegenheden, maar wij hebben veel gebruik gemaakt van opwarmmaaltijden uit de supermarkt (zijn magnetrons aanwezig) + room service. Daarmaast worden er diverse activiteiten aangeboden via het hotel om te doen, zoals snorkelen, duiken, of suppen. Prima prijs en fijn hoe ze dat ter plekke regelen.
Wachtrij soms bij ontbijt en nog betalen voor bijvoorbeeld parasol op strandje (ging bij ons trouwens al om 17.30 dicht- wat voor ons avondmensen best vroeg was).
Ok strand och pool
Gammalt och slitet, betala för att använda solstolar och inomhus poolen ?! Stå och vänta i 45 min i frukost kö varje morgon.
The capacity of all facilities is so huge, that it seems like there is nobody in the hotel. But in the reality there are many people.
I didn’t like the booking app cooperation with the hotel in terms of messages to the administrators
This is by far the best hospatility staff at any Sheraton I’ve been too. I dined at the restaurant”Grill” on premise and had the pleasure of having Yui Okawa as my server. She and the rest of the staff couldn’t have helped me any better navigating the menu. First night they rocked it. The food was amazing
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