Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Variety of food options
Cons:
Outdated rooms
Cleanliness issues noted
Some food quality complaints

Categories

Cleanliness
8.58
Some guests mentioned outdated rooms and cleanliness concerns.
Service
9.99
Numerous reviews highlighted excellent service, with special mentions for staff like Daniel, Jessica, and others.
Location
9.59
Consistently noted as a great location near MRT Station and shopping malls.
Room Quality
8.54
Rooms are described as outdated, affecting overall impressions.
Amenities
9.57
Good amenities available, plus positive remarks on food variety.
Value for Money
9.03
Mixed reviews on the value, but some found it acceptable given quality service.
Food and Beverage
8.58
Some complaints regarding food quality, particularly at SANA SINI.
Overall Experience
9.75
An overall positive experience was reported, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:03

Property Description

Luxurious Retreat in the Heart of Jakarta

Modern Amenities: The 5-star Pullman Jakarta Indonesia boasts a spa centre, modern fitness centre, and free WiFi hotspots throughout the property, ensuring guests have a comfortable and convenient stay.

Prime Location: Situated centrally, the hotel is a short distance from popular landmarks like Plaza Indonesia Shopping Mall and Monas National Monument, making it an ideal choice for both leisure and business travelers looking to explore the city.

Culinary Delights: With a variety of dining options including international buffets, Japanese dining, and lounges for drinks and snacks, guests can indulge in a culinary journey without leaving the hotel premises.

Book your stay at Pullman Jakarta Indonesia for a truly unforgettable experience in Jakarta.

Important information:

Please note that guests are required to present the credit card used for booking upon check-in. If guest is not the credit card holder, the credit card must be authorized prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 677,600 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 910 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 8.54
Amenities: 9.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.75
A
AHMED • solo_traveller • sa
9
2026-06-12 • via Nuitee
R
Ruxandra • extended_group • gb
9
2026-06-09 • via Nuitee
T
Tanaka • solo_traveller • jp
10
Best location and value for money
Pros:

Wide variation of brekfast. All staffs are friendly and smiling.

Cons:

N/A

2026-06-09 • via Nuitee
A
Angie • solo_traveller • my
9
Pros:

The location

2026-06-08 • via Nuitee
D
David • couple • gb
7
Room unsatisfactory for what was expected.
Pros:

Location

Cons:

Shower over bath with curtain, not in spec.
A bit dirty and tired for 5 star.
Room a bit shabby.
Dirt on curtain

2026-06-07 • via Nuitee
I
ikhsanb2026 • Couples
10
Excellent
Pros:

Thank you to the Pullman Jakarta team, especially Rona and Esti, for helping prepare the anniversary celebration.

2026-06-06 • via Tripadvisor
K
Kristel • solo_traveller • nz
10
Relaxing
Pros:

I loved everything ❤️ the breakfast buffet is delicious, room service is fantastic and everyone is very friendly. I can’t wait to come back

Cons:

Nothing at all

2026-06-06 • via Nuitee
O
Odyssey00234012302 • Family
10
Excellent Service
Pros:

Good ambiance and good service by Bapak Pur

2026-06-05 • via Tripadvisor
J
JenaYoung • Friends getaway • Kuala Lumpur, Wilayah Persekutuan
10
Excellent service,memorable stay
Pros:

It was an amazing stay with pullman jakarta. Receptionist treated us like a friend and family, made us feel like home at this hotel. We will stay with pullman brand again next time. Also the concierge gentleman were very helpful. Thank you very much to Ms.Jessica&Giyat for a warm suprise. Pullman jakarta will definitely be our first choice in jakarta.

2026-06-04 • via Tripadvisor
Q
Quest41564044298 • Business
10
⭐⭐⭐⭐⭐ Great Stay
Pros:

Had a great stay at Pullman Jakarta Indonesia. The hotel is comfortable, the staff are friendly, and the service is consistently excellent.

A special thank you to Dea from Housekeeping for keeping the room clean and well-prepared every day. Her attention to detail and warm hospitality made my stay even more enjoyable.

Highly recommended, and I look forward to staying here again! 😊

2026-06-04 • via Tripadvisor
T
Trip25517176803 • Business
10
⭐⭐⭐⭐⭐ Excellent Stay at Pullman Jakarta Indonesia
Pros:

I had a wonderful stay at Pullman Jakarta Indonesia. The hotel is well-maintained, the location is very convenient, and the overall service was excellent.

I would especially like to recognize Dea from the Housekeeping team for her outstanding service. She was friendly, attentive, and ensured that my room was always clean and comfortable throughout my stay. Her warm attitude and attention to detail made a positive difference and made me feel truly welcomed.

Thank you to Dea and the entire team for the great hospitality. I look forward to staying here again in the future and would highly recommend this hotel to anyone visiting Jakarta.

2026-06-04 • via Tripadvisor
O
Odyssey66373803248 • Business
10
Best place to stay
Pros:

I always choose Pullman when I’m in Jakarta. The rooms are neat and comfortable, and the staff are consistently friendly and professional. The lounge and Sanasini restaurant provide the best service—clean, spacious, and pleasant places where I do most of my work. Reception and restaurant teams are humble and proactive: they reserve seats, offer excellent food, and accommodate requests like late checkout.
Special thanks to Reeta, Fina, Ella, and the trainee staff for their professionalism and polite reminders about check-out. I’m also very grateful to Bu Tere and the male staff who helped customize meals and truly understood our needs. I’ve stayed at many hotels in Jakarta, and Pullman remains the best.

2026-06-04 • via Tripadvisor
A
ABEER • couple • sa
7
2026-06-03 • via Nuitee
H
Hamden • extended_group • my
5
Not worth for the money.
Pros:

Near to the shopping centre

Cons:

The room are too small. The facilities are ild eg TV, bathroom etc

2026-06-03 • via Nuitee
8
807margarethav • Couples
10
Awesome
Pros:

Went there to celebrate my other half birthday. I requested for a simple decor and Jessica and Esti did a great job. Thank you Pullman!

2026-06-02 • via Tripadvisor
F
Farah Hanani • extended_group • sg
7
Pros:

Decent for its price and location. Excellent breakfast

Cons:

Very dated rooms. Some plugs not working

2026-06-01 • via Nuitee
D
DaveH4559 • Business
10
Great Experience at Pullman Thamrin As A Business Traveller
Pros:

I fly to Indonesia for business very frequently and I always stay at Pullman Hotel.

Pullman thamrin has been my top choose for various reason,

Location is key as it’s centrally located in Central of jakarta city, travelling to meeting places is very convenient. It’s also across the road to shopping malls and good restaurants.

I love the morning breakfast offered by the hotel. The service is wonderful. Staff are polite and helpful. They even remember my name.. :)

The services provided by the hotel overall is very good. And I want to specially credit to Ms. Reta at the executive lounge for making my stay special every time.

It is like a second home to me, and I always enjoy my stay at Pullman Thamrim.

2026-05-31 • via Tripadvisor
8
822hanifm • Business
10
Room and services
Pros:

It's a good place and welcoming, and a great job frombJannah and Sam. Also, the breakfast is nice! It's a great hotel in Jakarta. I hope I will come back soon to stay here again.

2026-05-31 • via Tripadvisor
A
AkhmadFadjar • Family • Jakarta, Java
2
Service Below Accor Standard, Not Loyalty-Friendly
Pros:

Just stayed here with my family and was quite surprised by the service, considering Accor's usual standards.

No greeting at the lobby upon arrival, I had to open my car trunk myself before any staff came to help. The corridor to our room had a strong musty smell from the carpet, apparently due to "recent treatment". The TV in the room also felt quite outdated.

Breakfast was the most disappointing part: none of the restaurant front-liners were friendly, and no supervisor/manager checked on guests like they do at other Accor properties. The only friendly ones were the kitchen staff at the buffet - they were really helpful. In the middle of breakfast, we were approached at our table with an EDC machine to pay for our nanny's additional breakfast eventhough She was only getting the food for our kids, not for Her. I had to leave my meal, and go back to the room, then return to the restaurant to settle the payment and continue my breakfast.

We ve tried requesting late check-out using Our Platinum benefit at the front desk. The staff immediately said no without even checking our room number or membership status. Everywhere it's written that Platinum members get early check-in & late check-out until 3 PM. Here they said 1 PM is the max.

I’ve shared all this feedback with the Executive Lounge agent. Just a suggestion for them to look at Pullman Ciawi Vimala Hills as they proactively WhatsApp loyalty members to check how was everything going during our stays.

Really dissapointing.

2026-05-30 • via Tripadvisor
M
Meander05861567752 • Family
10
Pullman
Pros:

Have a great experience here and thank you to pak Pur for the excellent service.

2026-05-27 • via Tripadvisor