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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Packed lunches
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Solarium
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Kid meals
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Heated pool
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Steam room
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Pet basket
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Personal trainer
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Fire extinguishers
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Smoke alarms
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Tennis lessons on site
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Pool waterfall
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Rooms with Stunning Views
Indulge in modern elegance with city or park views, cable TV, and complimentary Wi-Fi. Relax in comfort with plush amenities like bathrobes, a coffee maker, and premium toiletries.
Culinary Delights for Every Palate
Savor Latin-American cuisine at Rulfo Paraje Latino, Teppanyaki-style dishes at Teppan Grill, and authentic Japanese fare at Yoshimi. Treat yourself to delectable treats at Amado Bakery and sweet shop.
Prime Location for Business and Leisure
Conveniently located near top attractions like Chapultepec Park and the National Auditorium, our hotel offers a seamless blend of business amenities, upscale dining, and cultural experiences.
Experience the epitome of luxury at Hyatt Regency Mexico City - book your stay now!
Please note, when booking more than 10 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for US$30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The overall experience was bad!
The property was way too expensive for its offering. We paid 600 euros for a night for a hotel that certainly didn't meet our expecations! We used the pool and the area smelled of mold. So did our bathing suits, which although we washed consecutively in our washer, we eventually had to throw them away since the smell could not go away. Just way too overrated and expensive for nothing.
Excellent in everything. The hotel served beyond expectations. I recommend everyone to book. The room cleanliness, food & service were touch of class
Location is really central and convenient despite the traffic of Mexico City
Limited only oriental food offered at the restaurants
**Wonderful stay with exceptional service**
We had a wonderful stay, but the team is what truly made the experience stand out.
Fernanda and Mariana at check-in were so friendly, welcoming, and helpful with all of our questions. They made our arrival feel easy and warm, and we especially appreciated how sweet they were with our baby.
Obed in the lounge was AMAZING. Truly some of the best customer service I have experienced in a hotel lounge. He was kind, attentive, quick to anticipate our needs, and made every interaction feel personal. Alfredo was also fantastic and made sure we had great beverages and full glasses throughout our visit.
My only feedback would be around the in-room amenities. The refrigerated beverages for purchase were more cool than cold, and a few of the personal care items, like the razor, toothbrush, and cotton pads, could be improved.
That said, we really appreciated the thoughtful details for our child, especially the crib setup and children’s bath products. Overall, we felt genuinely cared for and would happily come back.
Great hotel in a beautiful part of town. Staff gave our children teddy bears upon arrival. They were very helpful in getting our room requests fulfilled. The club lounge was a great benefit, especially with 2 small children. Thank you!
Está muy bien ubicado y el hotel es cómodo y tiene de todo.
Es muy caro para lo que ofrece. Pague cómo 670 dólares la noche y las habitaciones lucen más un 4 estrellas que un cinco, la comida a la habitación es mala y limitada, y al personal le cuesta mucho todo. Pierden los paquetes, no encuentran tu reserva, tenes que hablar con 5 personas para que te manden una factura, los mozos nunca te traen las cosas. Es carísimo para eso. Precio de Paris. Los restaurantes salvo el sashimi son malos. El desayuno es bueno. El café es horrible, parece del Oxxo. Está bien el hotel, pero por 670 dólares debería ser excepcional y es un 7.
I have been returning to this hotel for the past four years, and it never disappoints. Throughout my visits for both business and leisure, I have stayed in everything from the standard king rooms to the presidential suite. The staff members are consistently warm and welcoming, the dining options are reliable, and the cleanliness routinely surpasses expectations. Located in one of the safest areas in Mexico, the hotel sits right in the heart of the Polanco neighborhood, which offers an incredible mix of history, world-class gastronomy, and exceptional mixology. Highly recommended!
Great hotel location, perfect staff, super clean and luxury.
The whole hotel is just really calm, well managed and easy to stay in. Staff are well trained and helpful, food is good, rooms are comfortable and the spa and gym are decent. It’s a really good choice if you want a safe respite from frenetic Mexico City and is located in a lovely area. It’s much better than first impressions suggest.
The hotel looks just a little dated in places and the entrance is underwhelming
The property is in a great neighborhood. Great dining options. Great places to walk around.
I had no complaints.
Clean, comfortable and well located place to enjoy Mexico. I never do but here I have to highlight the breakfast offering which is over the top.
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