Hyatt Regency Mexico City

Hotels
•
Hyatt Regency
8.9 (790 reviews)
Campos Eliseos, Numero 204 Colonia Polanco , Mexico City , MX
+52 55 5083 1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent Polanco location
Outstanding, attentive service
Exceptional breakfast and room service
Comfortable beds and well-appointed rooms
Strong facilities: gym, pool, club
Cons:
Occasional bad odors and at least one report of mold in carpets
Perceived high price / value for money concerns
Limited gluten-free/celiac pastry options
Restaurant breakfast hours and check-out times could be more flexible
At least one billing/check-in issue reported

Categories

Cleanliness
7.5
Generally clean but multiple mentions of unusual odors in some rooms and one report of carpet mold; cleanliness is a notable area for improvement.
Service
9.8
Staff repeatedly described as friendly, attentive and helpful; restaurant and general service singled out as outstanding.
Location
9.5
Excellent central Polanco location noted repeatedly; convenient for dining and neighborhood attractions.
Room Quality
9.3
Rooms praised for comfort (beds, modern bathrooms) and space, with occasional notes about aged furniture and minor odors in some rooms.
Amenities
9
Facilities, gym, pool and club are well-regarded; many reviewers highlighted complete/broad amenity offering.
Value for Money
7.5
Multiple guests found the hotel somewhat expensive and there are complaints about pricing/discount application, lowering perceived value.
Food and Beverage
9.2
Breakfast buffet and room service received very high praise for quality and variety; a few complaints about limited options for celiac guests.
Overall Experience
9.4
Majority of stays described as excellent or fantastic; minor issues (price, occasional odors, billing) did not outweigh generally outstanding experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Rooms with Stunning Views
Indulge in modern elegance with city or park views, cable TV, and complimentary Wi-Fi. Relax in comfort with plush amenities like bathrobes, a coffee maker, and premium toiletries.

Culinary Delights for Every Palate
Savor Latin-American cuisine at Rulfo Paraje Latino, Teppanyaki-style dishes at Teppan Grill, and authentic Japanese fare at Yoshimi. Treat yourself to delectable treats at Amado Bakery and sweet shop.

Prime Location for Business and Leisure
Conveniently located near top attractions like Chapultepec Park and the National Auditorium, our hotel offers a seamless blend of business amenities, upscale dining, and cultural experiences.

Experience the epitome of luxury at Hyatt Regency Mexico City - book your stay now!

Important information:

Please note, when booking more than 10 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Property Video

Guest Reviews

8.9
Based on 790 reviews
Cleanliness: 7.5
Service: 9.8
Location: 9.5
Room Quality: 9.3
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9.2
Overall Experience: 9.4
Z
Zamora • couple • us
10
2026-11-06 • via Nuitee
Y
Yolima • solo_traveller • co
10
Excelente estadia.
Pros:

Ubicacion, las habitaciones son muy bonitas.

2026-11-05 • via Nuitee
P
Paulina • extended_group • gt
9
Excellent location in Polanco, delicious food, and outstanding service.
Pros:

Excellent location in Polanco, delicious food, and outstanding service. The staff was always friendly and attentive. A wonderful stay!

Cons:

The room had a slightly unusual smell, but otherwise everything was lovely.

2026-10-30 • via Nuitee
M
Marta • couple • es
10
Increible
Pros:

Centrico y muy commode. Desayuno

Cons:

Nada

2026-10-28 • via Nuitee
F
Francisco • solo_traveller • es
10
Confort y lujo
Pros:

La comodidad de la habitación y su amplitud

Cons:

Quizás el desayuno algo justo. He estado en otros hoteles de la cadena por el
Mundo y está un pelín flojo en ese sentido

2026-10-27 • via Nuitee
J
jose amos • couple • es
10
Pros:

Todo

2026-10-27 • via Nuitee
B
Baptiste • solo_traveller • ch
10
2026-10-19 • via Nuitee
J
Juan Carlos • family_with_children • mx
9
Muy bueno, con pequeñas áreas de oportunidad.
Pros:

Ubicación del hotel.

Cons:

El horario del restaurante Rulfo para el desayuno que es hasta las 11:00 am (lo mejor sería hasta las 12:00 pm)
y el horario del check-out (una hora más estaría mejor).

2026-10-19 • via Nuitee
T
Tohko • family_with_children • jp
10
2026-10-18 • via Nuitee
A
Ali Aslan • solo_traveller • tr
9
Pros:

konum,manzara,

2026-10-15 • via Nuitee
T
Tania • family_with_children • cr
7
Disconforme
Pros:

Primero me cobraron de más y no me han mandado factura pedí hablar con alguien me expliqué y nada por el momento

Cons:

Bueno

2026-10-13 • via Nuitee
C
Chris • extended_group • ch
10
2026-10-11 • via Nuitee
C
Cesar • couple • mx
9
2026-10-07 • via Nuitee
L
Lucia • family_with_children • co
10
2026-10-07 • via Nuitee
T
Temim nawaf • couple • ae
10
2026-10-07 • via Nuitee
D
DANIEL • extended_group • br
9
2026-09-18 • via Nuitee
G
George • couple • jo
8
2026-09-17 • via Nuitee
G
Giannina • solo_traveller • ar
10
2026-09-15 • via Nuitee
A
Avi • solo_traveller • us
10
2026-09-08 • via Nuitee
M
Marco Carneiro • solo_traveller • br
10
2026-09-08 • via Nuitee