The Westin Chicago River North

Hotels
•
Westin
9 (273 reviews)
320 North Dearborn Street , Chicago , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Comfort
Cons:
Value for Money
Noise Issues

Categories

Cleanliness
9.33
Reviews mention clean rooms and amazing staff.
Service
9.3
Multiple reviews highlight friendly and welcoming staff.
Location
9.34
Perfect location noted in several reviews.
Room Quality
8.79
Generally good with mentions of comfort but some comments on beds being soft.
Amenities
8.82
Noted for nice facilities but a couple of cons regarding specific amenities.
Value for Money
8.28
Some reviews mention it's expensive, which affected its rating.
Food and Beverage
8.83
Food was described as delish, though some service issues were noted.
Overall Experience
9.3
Strong positive notes about the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:50

Property Description

Luxurious Accommodations

Experience modern luxury at the Westin Chicago River North with spacious rooms featuring plush seating areas, marble bathrooms, and stunning city views. Enjoy the convenience of a 47-inch flat-screen TV, a minibar, and a coffee maker with Starbucks coffee in every room.

Dining Excellence

Indulge in a culinary journey at the 320 Restaurant & Bar or savor authentic Japanese delicacies at Kamehachi, the acclaimed sushi bar located on the lobby level. With a focus on quality and variety, our dining options cater to every palate.

Prime Location and Amenities

Situated in the heart of downtown Chicago, our hotel offers easy access to popular attractions like Navy Pier, Grant Park, and Willis Tower. Enjoy free access to the fitness center and business center, along with concierge services to enhance your stay. Book now for an unforgettable experience at the Westin Chicago River North.

Important information:

This property does not accept cash as a form of payment.

Destination Fee includes:
Enhanced Internet
Divvy Pass daily
Welcome Gift daily
Fitness classes daily
Food & Beverage credit daily ($20)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

9
Based on 273 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 9.3
D
Danielle • couple • us
5
Booking. Photo of room l paid top dollar for was NOT the same room bathroom was NOT the room!!
2026-05-26 • via Nuitee
T
Traveler505 • couple • us
9
Great Hotel in River North
Pros:

The staff was all very prompt and courteous, and to be honest very nice. The location makes it very easy to drive in and out of, much easier than most downtown chicago hotels where you have to double park and get honked at.... You pull into their circular drive and give your keys to the valet, and no stress. Hotel was clean and well apppointed. The location could not be better for taking in what makes Chicago great.

Cons:

One critical downfall was the patio bar/restaurant being closed. If this was communicated in advance it wasn't done so very well. Small critique, but important to me, the chairs in the room weren't comfortable and I want a comfy place to sit while my wife is getting ready for dinner.

2026-05-11 • via Nuitee
J
juan pablo • family_with_children • mx
7
Buen Hotel, puede mejorar
Pros:

La ubicación es muy buena porque se encuentra cercano al río, zona muy céntrica

Cons:

Algunas cosas del cuarto ya se ven desgastadas y viejas, le falta una renovación

2026-04-30 • via Nuitee
C
Courtnee • couple • us
10
2026-04-27 • via Nuitee
I
Isabel • solo_traveller • mx
10
2026-04-22 • via Nuitee
T
tiffany • couple • us
7
Pros:

Location and clean

Cons:

Room was to warm, thermostat looked as if worked but even on 65 it was to warm

2026-04-06 • via Nuitee
A
Andrea • family_with_children • us
10
2026-01-29 • via Nuitee
R
Rodrigo • couple • br
8
Great location and comfort.
Pros:

Comfort and localization.

Cons:

Nothing.

2026-01-22 • via Nuitee
M
Mara • couple • us
7
Pros:

The location is excellent and we had requested a river view room which was beautiful. The doorman, Charles, greeted us warmly and took great care of us during our brief stay. Quality of in-room dining was surprisingly good.

Cons:

Check-in experience was extremely disappointing, it was almost as if we were inconveniencing the front desk associate. She didn't tell us anything about the property, basically just scanned my credit card and ID and silently handed over the room key.

2026-01-22 • via Nuitee
M
Markus • extended_group • at
8
2026-01-20 • via Nuitee
J
Joanna • couple • pl
10
2026-01-14 • via Nuitee
Y
Yohanna • extended_group • us
10
Excelente
Pros:

La ubicación excelente, la vista de la habitación directo al río; amplia habitación muy cómoda!

2026-01-08 • via Nuitee
K
Kierra • couple • us
10
2026-01-05 • via Nuitee
D
DENISE • couple • us
10
2026-01-05 • via Nuitee
B
Barrington • family_with_children • us
9
2026-01-05 • via Nuitee
J
Justine • couple • us
9
Pros:

Very comfortable the staff was very nice and the room was perfect for our stay. The bed was amazing.

Cons:

Access to microwaves

2026-01-03 • via Nuitee
S
Samantha • couple • us
9
2026-01-02 • via Nuitee
L
Leah • couple • us
7
2026-01-02 • via Nuitee
S
Shaoying • family_with_children • tw
8
Pros:

The location is perfect.

Cons:

I wish the bathtub has been renewed.

2025-11-29 • via Nuitee
J
Jacqueline • couple • us
9
Excellent
Pros:

Friendly, location

Cons:

Sirens at night...you can't control

2025-11-23 • via Nuitee