Hilton Orange County/Costa Mesa

We had a very opportunity to have breakfast on two days. Roger was are waiter and we had up to 15 family members being served. He took our order which came out flawless. The service was superb very personable. Very courteous. They made our adventure very very enjoyable. I needed to point this out because you have a employee that should be commended.

I had a little confusion during check-in and needed to call my husband to clarify the situation. When he spoke with Brice, she went above and beyond to help accommodate us and sincerely apologize for the confusion. Her kindness, patience, and willingness to help truly made a difference. I really appreciate her excellent customer service and wanted to take a moment to recognize her. Thank you, Brice, for making an otherwise stressful situation so much better!

Lance helped get me checked in and to my preferred room even with a full hotel and having made a very late reservation. Appreciate that service and it is what has me coming back each month. Between Lance and some of the best baristas around - I have no reason to book anywhere else in OC.

Jacob Abrego completely turned around what had been a horrible hotel experience for me. After coming from a really nasty hotel, I was frustrated and exhausted, but Jacob went above and beyond to make sure I was taken care of.

What impressed me most is that he helped me before he even knew I was a Hilton Honors member. He wasn’t doing it for recognition, status, or because he knew anything about me. He simply saw someone who needed help and genuinely cared enough to step in.

Jacob is one of the most humble and genuine people I’ve encountered in customer service. His customer service is easily 10/10, but honestly, his humility is what stood out the most. You can tell he truly cares about his guests.

I sincerely hope Hilton management recognizes what they have in Jacob Abrego. I could absolutely see him becoming a Manager or even General Manager someday. He has the professionalism, patience, humility, and genuine compassion that make a great leader.

After the horrible experience I had at the previous hotel, Jacob completely changed my experience. He looked out for me when he didn’t have to, and I’m genuinely grateful.

Because of this experience alone, I genuinely want to come back to Hilton for my future stays. One person can make that much of a difference.

100/10. Jacob Abrego is an absolute asset to Hilton. People like him are rare.

Booking reservations was very easy. Brice was very helpful and very nice.
We’ve stayed here before and have always had an excellent stay.

The location was very nice, a comfortable distance away from the highway, but not too close. There is a Mitsua marketplace nearby where they have several shops and a food court. Overall atmosphere was very nice, although on the lowest level in the car park, below the area where the elevators stopped service, were old concrete walls and a stagnant pool of water, then led to a creepily modern area with red polls. The rooms were nice with 2 sinks, a closet, a combination shower and bathtub, a fridge but no microwave, a desk, several chairs, 2 beds, and a balcony which was much better that my previous review on the Hotel Amerano in Burbank.

Before getting there we called and talked to a manager named Bryce she was so warm and welcoming and professional and she provided us exactly what we needed she is definitely an asset to the company

Convenient location. Attractive lobby and room

My husband and I had a staycation for his bday on July 11th. Our stay was everything we expected from Hilton BUT PYA at the front desk made it more special. She was very kind and welcoming and went beyond the expectation. Because of her, we will come back again. If Pya’s manager sees this, give the girl a raise!

Nancy and Brice were more than helpful. I had a difficult situation which was handled by them with the utmost professionalism and kindness.

Hilton Costa Mesa, CA is my top stay when I’m in town, rooms are always nice and the service is always top tier..

Had a wonderful stay at the Orange County Hilton location. Marissa at the front desk was so helpful and gave great recommendations in the area.