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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Garden
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Games room
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Billiards
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Non-smoking throughout
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Nightclub/DJ
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Sun loungers or beach chairs
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Sun umbrellas
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Thermometers for guests provided by property
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Key card access
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Themed dinner nights
Review Highlights
Categories
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Property Description
Extraordinary Views and Beautiful Surroundings
Experience the charm of colonial Mexican style at our hilltop hotel, boasting stunning city views and peaceful gardens.
Refreshing Outdoor Pool and Dining Options
Take a dip in our inviting outdoor pool with a dedicated children's section. Indulge in mouthwatering Mexican and international dishes at our restaurants.
Lively Nightlife and Entertainment
Sip on your favorite drink at the Lobby bar before hitting the dance floor at our vibrant night club.
Book now to immerse yourself in the perfect blend of relaxation and excitement at our Mexican oasis.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
La amabilidad de todos, es como estar en casa, uno se siente en el hogar.
Todo fue de mi agrado, estoy agradecido.
Nos gustó mucho este alojamiento por el concepto en lo alto de una colina con unas vistas muy bonitas y el concepto de varias cabañas alrededor de una piscina. La habitación que nos tocó fue una suite por lo que el espacio era muy amplio.
Las comidas del restaurante, aunque estaban ricas y a buen precio, no me sentaron muy bien. Pero la atención del personal fue muy buena de todas formas.
EVERYTHING
Ubicacion
Lo viejo de los muebles
Las habitaciones son amplias y me gusta su estilo.
La comida que probamos estaba muy rica y la porción era adecuada.
el personal en general es amable.
la piscina ya necesita mantenimiento, tiene muchos cuadritos sueltos.
TODO
NU HUBO NADA
Everything
Na
Buenas instalaciones, el hotel es muy agradable
No hubo internet para poder hacer algunas actividades de trabajo en la habitación,
The view outside the room.
The WiFi was going off/on.
La alberca esta super geneal
El sistema de aire acondicionado es algo viejo pero funcional
La habitación rústica.
Comida a la carta.
La alberca y la área común
Algunas habitaciones no cuentan con aire
Atención y privacidad
Encontré una pequeña cucaracha entre las sábanas del dormitorio
El lugar tranquilo
Todo bien
El espacio de las habitaciones
One of the waiters was really nice and spoke english. I liked how secure the entrance was. Location was near the airport
I stayed here because it is an airport hotel, and given the number of international travellers passing through Guadalajara, I expected at least some of the front desk staff to be able to communicate in basic English. Unfortunately, communication was difficult throughout my stay.
The overall standard of the hotel was also very disappointing. The shower in my room never had hot water and was not clean. The pool is in need of repair, and the Wi-Fi was by far the worst I have experienced in a hotel. I was trying to work during my stay, but the connection was so poor that I essentially had no usable internet.
The service at reception was equally disappointing. While I was trying to speak with the front desk staff, some of them were on their phones, showing each other videos and laughing rather than giving me their full attention. It also took far too long for someone to eventually show me to my room.
One interaction in particular made me uncomfortable. I speak very basic Spanish, but I understood enough to hear one member of staff commenting to another about my hair and skin colour, saying that I looked strange and was very pale. Regardless of whether they thought I could understand them, I found this extremely unprofessional.
The room itself had maintenance issues as well. The door did not appear to be fitted correctly, so whenever it became windy it rattled and made noise throughout the night, making it difficult to sleep.
Overall, I would not recommend this hotel. There are other hotels closer to Guadalajara Airport at a similar or even lower price that offer much better standards, service and facilities.
This was my sixth visit to Guadalajara, and unfortunately this was by far the worst hotel experience I have had in the city. I would strongly recommend looking elsewhere.
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