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Facilities
Property facilities
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Solarium
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Kid meals
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Infinity pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
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Pub crawls
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Pool waterfall
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Exercise/lap pool
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Garage
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Swimming nearby
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Electric bicycle charging station
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Rooftop garden
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Rooms with Modern Amenities
The H10 Puerta de Alcalá boasts stylish rooms with wooden flooring, a minibar, and a pillow menu. Each room is equipped with air conditioning, free WiFi, and a TV. The modern bathrooms come with all necessary amenities for a comfortable stay.
Dining and Entertainment Options
Guests can indulge in a buffet-style breakfast at the hotel's restaurant and enjoy drinks at the garden lounge-bar. Additionally, various restaurants and tapas bars are just a short walk away, offering a variety of dining options.
Convenient Location and Nearby Attractions
Situated near Retiro Park and a metro station, this H10 hotel is within walking distance of popular landmarks such as Puerta de Alcalá Gate and Plaza Cibeles. The proximity to the Prado Museum, city center, and shopping destinations makes it an ideal choice for travelers looking to explore Madrid.
Book your stay at H10 Puerta de Alcalá for a luxurious and convenient experience in the heart of Madrid.
For non-refundable rates, the hotel reserves the right to request, at check-in, both the credit card used to pay in advance and the cardholder’s ID.
Please note that the property reserves the right to pre-authorise cards prior to arrival.
When booking more than 4 rooms, different policies and additional supplements may apply.
Please note that the full amount of the reservation is due before arrival. H10 Puerta de Alcalá send a link to a secured payment platform.
Please note breakfast and dinner will always be served at the Lobby Bar restaurant, never in the exterior terrace.
Hotel may verify the credit card that guarantees this reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not possible) and costs EUR 31 per day.
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Children and extra bed policy
Children ages 2 and older are allowed.
Children from 2 years old to 11 years old stay for free when using an existing bed.
Adults stay for € 35 per person per night when using an available extra bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Excelente ubicación, buena relación calidad precio, el personal muy amable. Llegué temprano de mi anterior destino e hicieron lo imposible para que tenga un early check in y lo lograron.
Una gran opción en Madrid.
El desayuno podría mejorar.
It’s my favorite place to stay in Madrid . Friendly staff and perfect location .
Nada
La ubicación, el rooftop tiene una linda vista al parque del Retiro … buena comida y atención!
Las habitaciones cómodas
El desayuno caro para lo que ofrecen
Excelente ubicación y buenas instalaciones
La pieza es bastante pequeña
Monipuolinen aamiainen
Kiva kattoterassi
La decoración, el personal fantástico, la ubicación
El ruido en la zona de ascensores, y todo lo que provoca la terraza de la cubierta. Subir y bajar gente gritando y sin control. No se puede descansar
Céntrico, limpio, agradable.
La terraza roof top muy bonita.
Habitación pequeña, desayuno muy caro (25 euros / persona)
El hotel es súper bello. Nos han asignado una habitación maravillosas con vistas a la ciudad de Madrid. El personal de la recepción fue de lo más amable. Recomiendo este hotel sin duda alguna!
Es 10/10
Todo muy bueno, y lo mejor su personal. Jorge, un genio para resolver todo.
Una terraza maravillosa, y todo más que bien.
Dejar valijas no debe tener costo.
I love your hotel❤️
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