H10 Puerta de Alcalá 4 Sup

Hotels
•
H10 Hotels
8.8 (3428 reviews)
Alcalá, 66 , Madrid , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Central location
Cons:
Small rooms
Price vs quality issues
Noise from neighboring areas

Categories

Cleanliness
8.61
The rooms were generally clean but some noise and issues with insulation mentioned.
Service
9.28
Staff is well-trained and consistently mentioned as friendly and helpful.
Location
9.52
The location is highlighted as fantastic and in the heart of the city.
Room Quality
7.77
Rooms described as small and sometimes uncomfortable.
Amenities
9
Good amenities but some complaints about the quality of certain items.
Value for Money
8.06
Criticism about the price in relation to room size and comfort.
Food and Beverage
9.11
Breakfast variety and quality were noted positively.
Overall Experience
9.08
Positive experiences overall but noted issues with specific rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:55

Property Description

Luxurious Rooms with Modern Amenities

The H10 Puerta de Alcalá boasts stylish rooms with wooden flooring, a minibar, and a pillow menu. Each room is equipped with air conditioning, free WiFi, and a TV. The modern bathrooms come with all necessary amenities for a comfortable stay.

Dining and Entertainment Options

Guests can indulge in a buffet-style breakfast at the hotel's restaurant and enjoy drinks at the garden lounge-bar. Additionally, various restaurants and tapas bars are just a short walk away, offering a variety of dining options.

Convenient Location and Nearby Attractions

Situated near Retiro Park and a metro station, this H10 hotel is within walking distance of popular landmarks such as Puerta de Alcalá Gate and Plaza Cibeles. The proximity to the Prado Museum, city center, and shopping destinations makes it an ideal choice for travelers looking to explore Madrid.

Book your stay at H10 Puerta de Alcalá for a luxurious and convenient experience in the heart of Madrid.

Important information:

For non-refundable rates, the hotel reserves the right to request, at check-in, both the credit card used to pay in advance and the cardholder’s ID.

Please note that the property reserves the right to pre-authorise cards prior to arrival.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the full amount of the reservation is due before arrival. H10 Puerta de Alcalá send a link to a secured payment platform.

Please note breakfast and dinner will always be served at the Lobby Bar restaurant, never in the exterior terrace.

Hotel may verify the credit card that guarantees this reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 31 per day.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 11 years old stay for free when using an existing bed.
    Adults stay for € 35 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3428 reviews
Cleanliness: 8.61
Service: 9.28
Location: 9.52
Room Quality: 7.77
Amenities: 9
Value for Money: 8.06
Food and Beverage: 9.11
Overall Experience: 9.08
S
Susana • solo_traveller • us
10
Pros:

Great location next to the famous Retiro Park. Easy walk to tourist attractions, but nicely away from downtown. Great restaurants and shopping in the neighborhood.

Cons:

NA

2026-06-20 • via Nuitee
L
Lara • extended_group • ch
8
Schönes Hotel aber Zugang zum Pool sehr eingeschränkt.
Pros:

Rituals Produkte im Badzimmee vorhanden.

Cons:

Aufenthalt am Pool kann nur für eine volle Stunde reserviert werden.

2026-06-17 • via Nuitee
H
Helia • solo_traveller • cl
10
Fue una excelente elección
Pros:

Todo
Ubicación, habitación amplia, baño impecable,
Rooftop excelente

Cons:

Nada

2026-06-17 • via Nuitee
A
Ana • family_with_children • es
9
Perfecto para una escapada familiar
Pros:

Moderno, limpio y súper buena ubicación.

2026-06-16 • via Nuitee
D
Daniel • couple • br
10
2026-06-16 • via Nuitee
R
Rosana • family_with_children • es
10
2026-06-16 • via Nuitee
Z
Zoe • couple • gi
6
Good stay
Pros:

Room was clean and comfortable

Cons:

We were top floor and had lots of noise from the pool area in evenings and morning

2026-06-15 • via Nuitee
J
Jihane • couple • es
7
Ubicación 10, habitaciones pequeñas..
Pros:

No es la primera vez que nos alojamos en este hotel, lo solemos elegir en los meses más cálidos por la piscina y por supuesto por la ubicaición.

Cons:

Desafortunadamente nos tocó una habitación adyacente al local técnico de la planta en la que estábamos. Mucho ruido de puerta que abre y cierra por las mañanas. Las habitaciones son bastante pequeñas.

2026-06-15 • via Nuitee
M
Molly • solo_traveller • us
10
2026-06-15 • via Nuitee
N
Nicolás • couple • cl
6
2026-06-15 • via Nuitee
A
Ahmed • couple • eg
10
2026-06-15 • via Nuitee
G
German • couple • cl
10
Excelente decisión!!
Pros:

Equipamiento de buen nivel
Personal solicito y amable
Ubicación mug cercano a Goya y Parque el Retiro
Baño muy bueno

Cons:

Nada

2026-06-15 • via Nuitee
A
Angel • solo_traveller • es
6
Vistas maravillosas para una gastronomía escasa
Pros:

Ubicación

Cons:

La comida del restaurante, mediocre y una oferta ridícula de vinos .
El servicio de camareras mala educación, sin formación del producto que presentan y discusiones delante de los huéspedes.
Lo mejor del restaurante son las vistas y lo peor la comida,la estrecha oferta de vinos y un servicio muy poco profesional

2026-06-14 • via Nuitee
C
CECILIA • extended_group • cl
10
Buena
Pros:

Ubicación, terraza de arriba , buenísima

Cons:

Elegimos una habitación para 3 personas y era muy chica

2026-06-14 • via Nuitee
J
Jan • couple • cz
10
2026-06-13 • via Nuitee
L
L • solo_traveller • es
9
Una experiencia excelente
Pros:

Silencioso (bien aislado). Diseño elegante y funcional. Cama cómoda y tres almohadas (aunque eché en falta que alguna fuera más dura). Amenities de Rituals. Cafetera Nespresso y agua de cortesía. Tamaño de habitación más que correcto

Cons:

No se echa nada en falta durante la estancia.

2026-06-13 • via Nuitee
H
Helen • family_with_children • ee
10
2026-06-11 • via Nuitee
A
Alexander • couple • cl
9
2026-06-10 • via Nuitee
Y
Yaoyao • solo_traveller • hu
8
2026-06-10 • via Nuitee
P
Pedro José • couple • es
5
2026-06-10 • via Nuitee