Novotel Strasbourg Centre Halles

Hotels
•
Novotel
7.8 (2415 reviews)
Quai Kléber , Strasbourg , fr

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Good breakfast
Cons:
Cleanliness issues
Poor service in some instances

Categories

Cleanliness
6.69
Several mentions of lack of cleanliness, particularly with toilet facilities.
Service
8.16
Mixed reviews with some positive sentiments about staff but notable unhelpfulness in certain situations.
Location
9.7
Very positive remarks about the hotel's convenient location.
Room Quality
7.15
Concerns about room size and some problems with temperature control.
Amenities
7.68
Mixed feedback; some amenities like breakfast were positively noted, but other issues raised.
Value for Money
6.64
General discontent regarding pricing for the quality received.
Food and Beverage
8.19
Breakfast was reported as good, but some found it too expensive.
Overall Experience
8.16
Overall dissatisfaction noted in several reviews despite some positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:16

Property Description

Prime Location near Historic Centre
The Novotel Strasbourg, situated just opposite Grande Ile, offers a prime location for exploring the historic center of the city. With air-conditioned rooms featuring flat-screen TVs and complimentary Wi-Fi, comfort meets convenience at our hotel.

Delicious Dining Options at ICI&LA - Restaurant & Bar
Indulge in culinary delights at our on-site restaurant and bar, open daily from 06.30am to 11.00pm. From hearty breakfasts to evening cocktails, savor a range of flavors during your stay.

Convenient Access to Major Attractions and Amenities
Located near the TGV station, Strasbourg Cathedral, and La Petite France district, our hotel provides easy access to key attractions. Additionally, guests enjoy complimentary access to a nearby fitness center, open daily from 6:00 to 23:00.

Book your stay at Novotel Strasbourg now and experience a perfect blend of comfort, convenience, and hospitality.

Important information:

ICI&LA - Restaurant & Bar is open daily from 06:30 to 00:00.

Room service is available 24/7.

Please note that access to the Public Parking is from 1 Rue Sébastopol. The car park is located on the right side of the road and it is called P2 Sebastopol. At the entrance of the car park, stay on the left lane which direct you to the closest entrance of the Hotel.

Please note that children under 16 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SXB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2415 reviews
Cleanliness: 6.69
Service: 8.16
Location: 9.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 6.64
Food and Beverage: 8.19
Overall Experience: 8.16
U
Urs • couple • ch
8
Schön in Freiburg mit Hotel
Pros:

Zentral

Cons:

Nichts

2026-05-30 • via Nuitee
G
Gudrun • solo_traveller • at
5
2026-05-30 • via Nuitee
M
Mélissa • family_with_children • fr
6
2026-05-29 • via Nuitee
J
Jianxiang • extended_group • de
6
2026-05-29 • via Nuitee
P
Paul • family_with_children • ch
2
Not a 4 star hotel, Management to take action on staff
Pros:

Location is great. Connected to the mall. Parking underground.

Cons:

Drain not flushing from the sink, moisture in the bathroom and old paint getting removed, really need renovation.
Parking extremely tight, and you need to park at the right parking near to the right entrance else it is a mess.
Really Busy lift often by cleaning staff.
Fire Alarm at 2:00 am took us 1 hr before we are allowed to reach back the room. During the night info was that it was a false alarm, in the morning person in charge told us it was start of fire (I guess to avoid having issues with people)
Crisis management was done by a security guy, who was overpassed by the event, no clear communication. The day after the person in charge just apologize, i guess you need more than apologizes if you want to pretend to be a 4 star hotel.
Free water? Free breakfast as a gesture, nothing.

2026-05-29 • via Nuitee
D
Davide • solo_traveller • it
7
2026-05-29 • via Nuitee
F
Fiona • family_with_children • ch
10
2026-05-28 • via Nuitee
P
Phil • solo_traveller • be
8
2026-05-28 • via Nuitee
B
begüm • family_with_children • tr
6
Pros:

Konum olarak iyiydi

Cons:

Maalesef gece 3 te yangın alarmı çaldı ve herkes uykusundan fırlayarak panikle dışarı fırladı. 1 saat dışarıda kaldık sonuç olarak hiç birşey yoktu ve hiçbir açıklama bile yapılmadan geri odalara çıktık

2026-05-28 • via Nuitee
I
Iwona • extended_group • pl
10
Zawsze tam wracam
Pros:

Świetna lokalizacja, bardzo dobre śniadanie i uczynna i miła obsług

Cons:

Wszystko było ok

2026-05-27 • via Nuitee
S
scolan • solo_traveller • fr
10
Pros:

Tout était parfait

Cons:

L accueil la propreté et le confort

2026-05-26 • via Nuitee
E
Esjay • family_with_children • de
1
Disappointed
Pros:

The front desk staff’s behavior was extremely rude. I booked two adults and two children, and they provided me with two rooms, expecting each adult to sleep in one room with one of my children. Unfortunately, I was accompanied by my sister, an additional person. I politely inquired if it was possible to book another room for my sister or add her to my booking and pay an additional fee. Their initial response was unprofessional, characterized by facial expressions and attempts to convey that I had made a significant mistake due to the hotel’s full occupancy. They informed me that they had no means of resolving the situation with me.
I did not anticipate the need for an additional room, as it was an unexpected occurrence. I would have understood their position, but I wanted to inquire about the possibility. However, the staff’s treatment made me feel like I was not a valued guest. One of the staff members rolled her eyes, raised her voice, and even shook her head repeatedly until my husband intervened. I was at a loss for words and unable to respond due to the constant talking and interruptions from the front desk staff. It was as if I had caused significant damage to the hotel.
Finally, another female staff member took over the situation and offered to assist by searching for other nearby hotels with available rooms. In the end, my cousins, who had also checked in to the hotel, approached the staff with her husband, who is French. Surprisingly, they agreed to add her to their two rooms.
We were disappointed by the attitude and tone of the staff, and most importantly, at midnight, 3:00 AM, the fire alarm sounded. Everyone rushed out of the building, and we remained outside. They did not even feel the urgency to check in with the guests or engage in conversation. We waited until everyone had returned and began asking questions, and they assured us that everything was under control and that there was no cause for concern.

Cons:

The employee who works in the front desk. Very rude and disrespectful to guests.

2026-05-26 • via Nuitee
Ümit • family_with_children • tr
7
2026-05-26 • via Nuitee
A
Antonia • family_with_children • de
7
Guter Ausgangspunkt für einen Trip nach Straßburg
Pros:

Sehr gute Lage

Cons:

Keine Vergünstigung im Parkhaus, alles sehr einfach und wenig einladend.

2026-05-26 • via Nuitee
B
Bartholomeo • family_with_children • de
9
Great location, fantastic prices on booking.com and worth the trip!
Pros:

The location of the hotel is extremely good. Being connected to a shopping centre helped too with being able to access shops without needing to leave the building. The room was very clean and well set up. Bathroom was also extremely clean. It is also child-friendly.

2026-05-26 • via Nuitee
M
MAMADOU • family_with_children • fr
10
Reposant et relaxant
Pros:

Le calme, personnel au top.

Cons:

Tout était parfait !

2026-05-25 • via Nuitee
Y
Yasmin • solo_traveller • fr
9
Pros:

Emplacement idéal près de la gare et du cœur historique de la ville. Chambre spacieuse, bien équipée et très propre. Petit-déjeuner royal et équipe sympathique. Rien à dire, nous reviendrons. .

Cons:

Rien!

2026-05-25 • via Nuitee
E
emma • family_with_children • ch
5
Il nostro soggiorno e‘ stato soddisfacente perché siamo stati solo una notte
Pros:

Era centrale e comoda per visitare a piedi la città. Non ha in parcheggio adatto ad auto piu alte. Max 1.90cm

Cons:

La Camera Al 4 piano era piuttosto piccola e vetusta per 4, la moquette Sports, il bagno vecchio. Inoltre la colazione non di di qualita‘.

2026-05-25 • via Nuitee
S
Sindy • couple • fr
5
Pros:

Le confort du lit et l’emplacement de l’hôtel

Cons:

Les chambre mal isolé, ont entend les gens fermer les porte, les enfants courir et les chien aboyer !

2026-05-25 • via Nuitee
L
Lichtfus • solo_traveller • fr
10
2026-05-24 • via Nuitee