Hyatt Place Louisville-East

Hotels
Hyatt Place
8.4 (720 reviews)
701 South Hurstbourne Parkway , Louisville , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean Rooms
Good Location
Cons:
Small Bathrooms
Loud Noise at Night

Categories

Cleanliness
8.11
Many guests highlighted the cleanliness of the hotel but mentioned some issues with bathroom size.
Service
9.08
Numerous reviews praised the friendly and helpful staff throughout the stay.
Location
9.12
Guests frequently remarked on the great location of the hotel, which adds to its appeal.
Room Quality
8.07
Overall room quality was appreciated, though there were mentions of small bathrooms and a desire for bathtubs.
Amenities
7.6
Amenities received mixed reviews, with some complaints about noise and Wi-Fi access.
Value for Money
8.56
Reviews indicated that the hotel is reasonably priced for the quality offered.
Food and Beverage
8.11
The breakfast had good options and was generally well-received.
Overall Experience
8.58
Most guests had a positive overall experience and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:46

Property Description

Modern Amenities
Experience comfort and convenience at Hyatt Place Louisville-East with a 24-hour fitness centre, free WiFi, and an outdoor pool.

Tech-Savvy Rooms
Relax in style with a 42-inch flat-screen TV, Google Chromecast, and other modern amenities in every room.

Convenient Location
Located just minutes away from top attractions like the University of Louisville and Churchill Downs, our hotel offers easy access to the best of Louisville.

Ready to elevate your stay? Book now at Hyatt Place Louisville-East for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Location

Guest Reviews

8.4
Based on 720 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
C
Christine solo_traveller us
8
Pros:

It was very conveniently located. The room was clean. The employees were very friendly.

Cons:

The room could use a little upkeep (new paint, etc...)

2026-08-07 via Nuitee
R
Rizwan family_with_children us
9
2026-08-05 via Nuitee
L
LaToya couple us
10
2026-08-03 via Nuitee
Z
Z8201GFandrewm NONE
2
Beware
Pros:

Guests across the hall woke my famly becuase they were partying at 3am. I called the front desk many times and they never answered. I was told they would comp me points and never did. I dont have the time to call and argue with that specific hotel. I just won't be staying at Hyatts.

2026-07-30 via Tripadvisor
J
Jalix family_with_children us
9
2026-07-25 via Nuitee
H
H472VQmichellef NONE
2
Disappointing Stay – Major Amenities Out of Service
Pros:

We stayed here for four days during a sports tournament, and it was a highly disappointing experience. The swimming pool and the guest laundry washers were completely out of service for the duration of our trip. For a family traveling for a multi-day tournament, having no working laundry machines or a pool for the kids was a major inconvenience. To make matters worse, the ice machine was constantly empty. When we brought this to the attention of the front desk, the staff dismissed the issue. They simply told us that "it is like that every weekend" when the hotel is busy with guests. Instead of trying to fix the problem or offer a solution, they acted like it was normal to run out of basic amenities.

2026-07-23 via Tripadvisor
M
Marianne couple us
9
Would definitely recommend and would stay again!
Pros:

Location was perfect, overall size and layout of room was great, very clean and staff very friendly. The vanity was very large and enough space for 2 to get ready and it was outside of the actual bathroom.

Cons:

The bathroom itself was extremely small. It appears to be an older hotel with a remodel. However, not enough plug ins near the bed though for all your charging needs.

2026-07-23 via Nuitee
M
Micah couple us
10
Welcomed and appreciated
Pros:

Awesome location! Very clean room as well.

Cons:

No complaints!

2026-07-15 via Nuitee
K
katiegD806FS NONE
2
Yuck
Pros:

We LOVE hyatts. The only hotels we stay at, which are a lot. But NOT this one. Run down; gross, outdated, room was falling apart, literally. Mold? Food wrappers on the ground next to the bed? No thanks.

2026-07-14 via Tripadvisor
P
Precious couple us
10
2026-07-13 via Nuitee
K
Kuhlman solo_traveller us
1
Pros:

Felt mislead in photos, the pool was slimy and gross , our bedroom had a smoke smell , with stains on the floor , it was not what id expected for the price we paid . One of the workers was rude when we asked for towels because our room had only 1 one towl in it. The trash in the hallway by the elevator was piled up for an entire day. We were definitely displeased with the staff and the environment the hotel gave off. My yogurt i got was expired, and the fruit to put in your yogurt looked like it was sitting out for entire year before serving to people.

Cons:

Felt mislead in photos, the pool was slimy and gross , our bedroom had a smoke smell , with stains on the floor , it was not what id expected for the price we paid . One of the workers was rude when we asked for towels because our room had only 1 one towl in it. The trash in the hallway by the elevator was piled up for an entire day. We were definitely displeased with the staff and the environment the hotel gave off. My yogurt i got was expired, and the fruit to put in your yogurt looked like it was sitting out for entire year before serving to people.

2026-07-09 via Nuitee
F
Fitsum family_with_children us
1
Pros:

We got emergency no no one answered the phone that was very sad

Cons:

The location

2026-07-05 via Nuitee
T
Tylene solo_traveller us
9
Pros:

Did not use free breakfast.

2026-07-02 via Nuitee
N
Neisha solo_traveller us
7
2026-07-02 via Nuitee
C
Clevon couple us
8
2026-06-27 via Nuitee
E
Elomon family_with_children in
10
2026-06-27 via Nuitee
C
Corey couple us
7
2026-06-27 via Nuitee
D
Denise family_with_children us
10
I will stay again on my next trip to the west
Pros:

Kid and pet friendly!

Cons:

Everything was great

2026-06-27 via Nuitee
T
Terry couple us
8
2026-06-24 via Nuitee
N
Nucleardavid NONE Concord, New Hampshire
10
Excellent stay!
Pros:

Kasey greeted me with a big smile and made me feel like a family member. My stay could not have been any better and I can't wait to stay again when I return to the Louisville area.
You have some really awesome people working for you.
Thank you, Hyatt!

2026-06-22 via Tripadvisor