Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfy bedrooms
Excellent breakfast
Cons:
Outdated facilities
No WiFi
Noise from surroundings

Categories

Cleanliness
8.15
Several mentions of outdated facilities and issues with room maintenance.
Service
9.15
Consistently positive feedback regarding staff friendliness and service quality.
Location
9.65
Repeated praises for the hotel's prime location near attractions and transport.
Room Quality
7.65
Some reviews indicated rooms were just okay or facilities felt dated.
Amenities
8.65
Good amenities mentioned, though some guests felt more could be offered.
Value for Money
8.65
Overall acceptable value for a centrally located hotel.
Food and Beverage
8.15
Mixed reviews on food with highlights on breakfast but some inconsistency reported.
Overall Experience
8.75
Despite some issues, the general sentiment remains positive with many expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:29

Property Description

Luxurious Accommodations and Amenities

Situated in Auckland's vibrant waterfront district, Mövenpick Hotel Auckland offers 207 elegantly refurbished guest rooms and suites. Enjoy Smart TV's, manuka honey toiletries, and complimentary WiFi during your stay.

Relaxation and Recreation

Unwind with a morning yoga class in the Wellness Room or immerse yourself in a good book in the beautifully decorated library. The hotel also features a modern business center and an urban alfresco event space, The Deck, for gatherings.

Exquisite Dining Experience

Indulge in international cuisine and stunning city views at Vue Restaurant, open for breakfast and dinner. For a more casual setting, Attica Bar offers a variety of beverages until late. With 24-hour reception, Mövenpick Hotel Auckland ensures a seamless stay.

Book now to experience luxury and convenience at Mövenpick Hotel Auckland!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the hotel offers a valet car parking service. Limited valet parking is available on site and charges are applicable. Parking is available on a first come first served basis. Please note any additional high-speed WiFi will be an additional charge of NZ $10 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs NZD 60 per day.

Location

Guest Reviews

8.6
Based on 2597 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
L
Lucilla • family_with_children • nz
1
Disappointing experience Poor Cleanliness and Customer Service
Cons:

Very disappointing experience. After a long drive from Wellington, we arrived to find there were no available car parks, and the hotel doesn’t allow guests to reserve parking in advance. The staff were also abrupt and unwelcoming, making us feel like an inconvenience.

When we got to our room, it was clear it hadn’t been properly cleaned. The rubbish bin hadn’t been emptied, used tea had been left behind, and, worst of all, the toilet contained someone else’s unflushed waste. Absolutely disgusting and completely unacceptable.

To make matters worse, when I tried calling reception from our room to report the issue, I couldn’t get through and had to walk back down to reception myself, which was a real inconvenience after such a long journey.

Overall, this stay fell well below expectations in terms of cleanliness, customer service, and basic guest experience.

2026-07-02 • via Nuitee
S
Stacey • family_with_children • nz
9
Pros:

The view from the breakfast buffet is stunning, staff are very helpful and attentive.

2026-07-01 • via Nuitee
D
David • family_with_children • au
10
2026-07-01 • via Nuitee
E
Eady • couple • nz
4
Probably wouldn’t stay there again because of the noise but the food was great and the staff were lovely.
Pros:

Great location, buffet was lovely

Cons:

Very very noisy! The fan in the bathroom wouldn’t turn off and the outside traffic all night! Had 2 terrible sleeps there. Also parking was not ok, got back the second night and there was no parks left and had to go find a carpark way down the road in the dark.

2026-07-01 • via Nuitee
S
Soraya • extended_group • nz
8
Pros:

Location is great, right by Britomart and lovely places to dine.

Cons:

This would be the possible third time, parking is expensive!

2026-07-01 • via Nuitee
A
advait • family_with_children • sg
8
Excellent location, good breakfast spread & friendly staff
Pros:

The staff, breakfast spread and views from the restaurant.

Cons:

We had booked harbor side facing, however the room wasnt ready on day 1 and day 2.
The staff did their best to offer us free dinner for 1 night and allowing us to use 1 room for couple of hours to freshen up.

2026-06-30 • via Nuitee
M
Michael • couple • nz
7
2026-06-28 • via Nuitee
S
Stuart • solo_traveller • au
7
Pros:

Nice rooms. Large and modern. Great restaurant.

Cons:

Poor WiFi.
Noisy - can hear other rooms opening and closing at night.
Gym is tiny.

2026-06-28 • via Nuitee
S
Shelley • solo_traveller • nz
10
2026-06-27 • via Nuitee
J
JING • solo_traveller • cn
5
Cons:

The bar downstairs is really loud on Thursday and Friday evenings. The noise lasts till 3 or 4 a.m., and I can only get to sleep after 3 o’clock in the morning.

2026-06-27 • via Nuitee
C
Clare • couple • nz
8
2026-06-26 • via Nuitee
I
Isaac • solo_traveller • gb
10
2026-06-22 • via Nuitee
L
Luciana • couple • nz
9
Great menu especially ice cream options
Pros:

Easy check in , location. Availability of food at random hours

Cons:

Nothing at the top of my head

2026-06-22 • via Nuitee
E
Eduard • couple • nz
7
2026-06-21 • via Nuitee
N
Noelle • couple • nz
8
We will be back without doubt!!
Pros:

Location was perfect for us, short walking distance to everywhere we wanted to go, commercial bay, spark arena. Loved having daily bread and a four square stairs. Staff were very kind and welcoming.
Yummy breakfast, chocolate hour was delicious.
I actually fell asleep, which means the bed was comfortable. Valet parking was quick and easy. We will be staying again for sure.

Cons:

There was quite a bit of street noise up until 2.30am. I was woken up several time during the night as a result, but I kept falling back asleep quickly, which was thanks to the comfy bed and being quite tired from the day.

2026-06-21 • via Nuitee
K
Kieran • solo_traveller • nz
10
2026-06-19 • via Nuitee
D
Daniel • solo_traveller • nz
8
2026-06-18 • via Nuitee
D
Duncan • solo_traveller • nz
7
Good but not my favourite
Pros:

Good location. Helpful staff. Beautiful top floor restaurant.

Cons:

Room near elevator was noisy. Got woken up by room service at 0645 as someone had asked for something and given the wrong room number.

2026-06-16 • via Nuitee
S
Sivaram • family_with_children • nz
6
Not bad, but not a best experience
Pros:

I had more expectation interms of a 5-star hotel, based on my experiences in some other countries.

Cons:

Room facilities, chocolate hour options, etc

2026-06-16 • via Nuitee
A
Ashlee • extended_group • nz
6
Great location
Pros:

Location is great, easy to get to the viaduct and great shopping nearby. The staff are lovely

Cons:

The lighting in the rooms are not great, the door to our bathroom was a bit broken, kept jamming up

2026-06-14 • via Nuitee