Embassy Suites Williamsburg

Hotels
•
Embassy Suites Hotels
7.6 (238 reviews)
3006 Mooretown Road , Williamsburg , US
+1 757-229-6800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location - close to everything
Strong breakfast and complimentary evening reception/happy hour
Friendly and attentive front desk staff
Fun pool and welcoming atmosphere
Cons:
Cleanliness issues (hair in sink, urine on toilet, musty smells)
Outdated rooms and furnishings; broken fixtures
AC/heating problems and hot elevators; occasional no hot water
Old TV system; thin sheets and poor pull-out mattress

Categories

Cleanliness
5.5
Multiple reports of poor cleaning (hair in sink, urine on toilet), musty odors in rooms and inconsistent housekeeping; cleanliness is a notable weakness.
Service
8.5
Generally positive — front desk was personable, moved guests when issues arose and offered comps; some bartenders perceived as less friendly.
Location
9.2
Consistently praised as very convenient and close to everything; location is a clear strength.
Room Quality
5.8
Rooms described as outdated with issues: broken lamp wiring, insufficient/old AC, mediocre beds, thin sheets, worn pull-out mattress and occasional lack of hot water.
Amenities
6.8
Breakfast, evening reception/happy hour and pool are positives, but facilities feel dated (old TV system), elevators/hallways hot and AC problems reduce amenity satisfaction.
Value for Money
8
Complimentary breakfast and evening reception add clear value, though outdated rooms and cleanliness issues temper perceived value.
Food and Beverage
9
Breakfast and complimentary evening drinks/happy hour repeatedly praised and seen as a major plus.
Overall Experience
8
Many guests enjoyed their stays overall due to staff and F&B despite room quality and cleanliness problems; generally positive but with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Prime Location near Attractions
Located in historic Williamsburg, Virginia, Embassy Suites offers easy access to popular attractions like Busch Gardens and colonial Williamsburg.

Convenient Amenities
Guests can start their day with a complimentary cooked-to-order breakfast and wind down with an evening cocktail reception. The indoor pool and modern fitness center provide relaxation and recreation options.

Business and Leisure Facilities
The 24-hour business center caters to professionals, while proximity to the College of William and Mary and the Virginia Air and Space Center makes it ideal for leisure travelers too.

Book now to experience the perfect blend of comfort and convenience at Embassy Suites Williamsburg.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

7.6
Based on 238 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9.2
Room Quality: 5.8
Amenities: 6.8
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8
T
Thomas • couple • us
10
Very relaxing
Pros:

Good spot reach every thing

Cons:

Our first room didn’t any hot water so they move us to a another room

2026-10-31 • via Nuitee
M
Melvinia • couple • us
10
2026-10-17 • via Nuitee
D
Debbie • couple • us
6
We had a great time, it is close to everything.
Pros:

This Embassy Suites needs major renovations. It is old and shows its age.
As always we loved the evening reception and breakfast- It saves so much money when traveling.
After being there a few times, the bartenders could be friendlier- I always feel like you are bothering them.
The location is great and close to everything.

Cons:

See above-
Needs major renovations and updating- the rooms are the same from years ago.

2026-10-07 • via Nuitee
D
David • couple • us
3
Mediocre
Pros:

Convenient location.

Cons:

Seeing someone else’s hair in the sink and their urine on the toilet seat shows the room wasn’t cleaned…and the living space so dark I couldn’t even read in the room. The pole lamp was broken with exposed broken wiring at the light fixture. I unplugged it and reported it. Also put a decent shower head in the showers. You have to run the shower twice as long to rinse soap.

2026-09-12 • via Nuitee
T
Thompkins • solo_traveller • us
10
Great stay
Pros:

I love the breakfast and the bar in the evening

Cons:

Nothing really it was great

2026-09-03 • via Nuitee
T
Tara • family_with_children • us
10
2026-08-30 • via Nuitee
M
Merchant • solo_traveller • us
5
2026-08-25 • via Nuitee
T
Tayana • family_with_children • us
8
Staycwas good
Pros:

Amazing

2026-08-17 • via Nuitee
M
Michael • solo_traveller • us
9
4th time there. Always satisfied. Staff is great.
2026-08-15 • via Nuitee
S
Safiya • couple • us
4
2026-08-15 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Breakfast and the complementary drinks

Cons:

Nothing

2026-08-14 • via Nuitee
C
Charles • solo_traveller • us
9
Pros:

Clean, good location, great breakfast

Cons:

NA

2026-08-14 • via Nuitee
V
Victor • couple • us
10
2026-08-12 • via Nuitee
E
Erika • solo_traveller • us
7
2026-08-09 • via Nuitee
P
PattyLM3 • Family • Big Canoe, Georgia
6
AC Challenged - avoid in the summer!
Pros:

It’s 90 degrees outside and maybe upper-70s inside the hotel. The elevators are so hot, i pray they won’t stop. The lobby and hallways feel like the pool deck. We were given a room where the AC was insufficient. The hotel tried to fix it while we were out touring, but 1 hour after returning it became obvious we would never be able to sleep. The hotel gave us a new room, which I appreciate. For the most part, we’re pretty good. It still feels like 70 degrees in the room — I usually set the room AC at 67. (Not even close!) If you’re a cold sleeper, this is not the hotel for you. Last thing: the TV system is DirectTV. You cannot log into your own Netflix or Webcast or anything. Feels very old school.

2026-08-07 • via Tripadvisor
J
James • couple • us
10
2026-08-03 • via Nuitee
A
akjose • Family
8
Pleasant staff, great bar, great pool, slightly outdated rooms but overall great stay.
Pros:

Booked two rooms using points for two nights. The front desk man, (missed his name) but he was always there, was very personable, always greeted us, seemed to remember us. Very welcoming overall. Gave me a few free drinks from the shop. I stayed with my father in law who we don’t drink in front of so I only got the first day of happy hour and the ticket wasn’t used.Happy hour was great. Parking lot was often very full in the evenings. Had a few senior citizen tour busses come through but I only noticed them around happy hour.

Rooms were a little outdated. It was a feel of new materials that looked old. My wife thought everything was just old. The rooms had a smell to them of musty air and the AC was off in both rooms when we arrived. Once the air ran it was better. We were on the top floor and I think it got really hot from the summer sun. I think they should keep the air on a set temp when unoccupied. Back to the outdated rooms, the bed was mediocre and the pull out couch needed a new mattress it was severely squished. The sheets were thinner than paper.

The pool was fun but loud and there is some rooms that have windows next to the indoor pool.

Overall I enjoyed my stay despite the room stuff I mentioned. The welcoming atmosphere of the staff overpowered the rooms. A family member booked a room with a 2 bedroom room suite with a couch. It was basically two suites with a door hole cut in the wall. This room was awesome. Single king, two queens and a couch. I wish I had booked that room.

2026-08-02 • via Tripadvisor
S
Seipp • family_with_children • us
7
Fantastic location! Ideal for getting to just about everything you want to do very easy.
Pros:

The staff was super friendly and helpful. Everyone on the staff was top notch, knew their jobs well and went out of their way to be kind and helpful. From the front desk to the maintenance people, they should be commended on a job well done.

Cons:

One of the elevators was inoperable and the hotel was full so it was difficult to get to our 4th floor room at times. The stair wells were not well marked to be able to find. Half the restaurant was closed most of the time and things were stored out in the open and looked bad. Lots of guests had camp chairs in the parking lot in an almost tailgate party type situation and the marijuana use was so heavy it was very gross to walk through to try and get in to the hotel. The HVAC in the common areas seemed to not be working well either and it was quite humid and hot. Recommend a cosmetic refresh of the hotel. It's time for it.

2026-07-23 • via Nuitee
C
Cheryle • solo_traveller • us
10
2026-07-17 • via Nuitee
L
Laurie • couple • us
8
2026-07-07 • via Nuitee