Red Lion Hotel Portland Airport

This is my first time stay with Red Lion and I will not choose to stay again.
The hair dryer in my room was defective and nearly caught fire while I was using it, creating a serious safety hazard.
When I reported the issue to the female staff member working at about 3 am on September 13, she was rude, lack of professionalism and was not willing to provide any solution. When I talked to her in person, she told me that she was already aware of the defective hair dryer. This is extremely concerning. If the hotel already knew that the appliance was defective, why was it not removed or replaced before another guest used it? Allowing a known defective electrical appliance to remain available could have resulted in a fire or serious injury.
A hotel should keep basic replacement supplies available for situations like this, especially when an appliance becomes unsafe to use. The staff member’s attitude was rude and dismissive, and her tone gave me the impression that she did not care about the situation or my safety. She simply told me there was no replacement onsite and she cannot do anything else. Even if a replacement was unavailable, I expected an apology, some empathy, and a reasonable effort to offer an alternative solution.
I had an early morning flight and was forced to leave the hotel with wet hair. The serious safety concern and the staff member’s poor response made this a very disappointing experience. I hope hotel management will investigate the defective appliance and provide the staff member with appropriate customer service training.

the staff was not reliable or helpful at all, and, at those prices per night, shouldn't have to pay for parking while staying at the hotel and still have not received deposit back after almost one full week.

Na

The disinfectant they used in the room made both of us sick. We immediately got headaches and could taste it whatever chemicals they had used to clean the room.
We checked out within an hour of arrival.

Had to get parking validated every time we left and came back, but that’s ok cause we had to get new room keys every time also because they would become unusable. But no worries you didn’t need them to get in the building because all the smokers keep the doors propped open.

Unfriendly staff, extremely loud doors to the hallways where the rooms are, and they don't take online-only bank cards

Door key do not work. They have old system. Had to get new keys very inconvenient 4 times!

Didn't understand the process of entering the gate by car and the use of the ticketing machine on leaving. The clerk at the desk explained that the ticket machine is not owned by the hotel, but that it serves all 3 hotels at this location. There is no charge for guests. Each time you enter the gate, a ticket is dispensed. Each time that you leave, get your ticket validated at the front desk and insert it into the machine upon leaving the premises. If the ticket is rejected or the machine requests a $10 credit card fee, simply insert your validated ticket a second time and the gate will lift up. So very easy and not frustrating when you are told the process, as the clerk at the Red Lion was kind enough to patiently inform us!

The hotels location makes it difficult to use public transportation as the closest MAX stop is nearly a mile away and there are no bus routes going by the hotel. Also there is no breakfast and the only other thing that the hotel has is a fitness center which is decent but could use an update with the equipment. Because of these things, this hotel is best suited for an overnight airport stay before catching a flight in the morning and the shuttle service is excellent.