Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Hotels
•
Gran Melia Hotels & Resorts
9.2 (505 reviews)
Hermosilla, 2 , Madrid , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and professional staff
Beautiful hotel
Cons:
Small room size
High price for amenities
Cleanliness issues

Categories

Cleanliness
8.8
Some negative feedback regarding cleanliness, especially with the dirty duvet.
Service
10
Staff was warm, friendly, and helpful; positive reviews indicate a high service level.
Location
9.8
Multiple mentions of excellent location and convenience.
Room Quality
8.8
Complaints about room size and comfort; described as small and cramped.
Amenities
8.3
Criticism regarding lack of amenities typical in 5-star hotels.
Value for Money
8.8
Some reviews indicated the price was high relative to room size.
Food and Beverage
9.3
Some stated the breakfast did not meet standards; however, food quality was mostly praised.
Overall Experience
9.8
Overall positive experience with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Luxurious Accommodation
The Hotel Fénix Gran Meliá - The Leading Hotels of the World offers elegant rooms with classic English-style décor, equipped with modern amenities like flat-screen TVs, iPod stations, and a pillow menu for ultimate comfort.

Exquisite Dining and Entertainment
Indulge in a culinary journey at the Aduana Restaurant and Fenix Cocktail Bar, or enjoy a delightful meal on the terrace overlooking Plaza Colón during summer. The hotel provides a perfect blend of gastronomic delights and vibrant social experiences.

Convenience and Leisure
With a fitness centre, butler, and secretary services, the Hotel Fénix Gran Meliá ensures a seamless stay. Located near major attractions like the Gran Via and Prado Museum, as well as transportation hubs like Colón Metro station, convenience meets luxury at this prestigious hotel.

Book your stay at the Hotel Fénix Gran Meliá - The Leading Hotels of the World for an unforgettable experience in Madrid.

Important information:

All cots are subject to availability.

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that the hotel only accepts pets with a maximum weight of 10kgPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 40 per day.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 505 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.8
P
Paulo • couple • mx
9
2026-05-27 • via Nuitee
A
Adriana • couple • br
9
Estadia excelente, voltaria
Pros:

Localização

Cons:

Tapetes dos quartos manchados

2026-05-26 • via Nuitee
L
Laure • extended_group • fr
7
Séjour Madrid
Pros:

La chambre spacieuse , l’emplacement super

Cons:

Le red level décevant par rapport au palacio del duques et hotel un peu vieillot

2026-05-24 • via Nuitee
T
Titinan • couple • th
9
2026-05-21 • via Nuitee
M
Madelon • couple • nl
7
Beetje tegenvallend verblijf in een prachtige dtad
Pros:

Mooi hotel, locatie is perfect. Ontbijt is goed.

Cons:

Wij hadden een dure familiekamer. Het was een erg sombere kamer. Uitzicht op n lelijke binnenplaats. Het bankbed was slecht van kwaliteit. Wel 900 euro per nacht. Geen verwengevoel.

2026-05-21 • via Nuitee
F
FLORA MARIA • couple • mx
9
Pros:

La ubicacion y servicio del hotel son excelentes!

Cons:

Las recamaras son muy pequeñas

2026-05-19 • via Nuitee
G
Gegham Azatyan • family_with_children • ee
10
Pros:

location, the building itself , staff

2026-05-18 • via Nuitee
M
maria isabel • family_with_children • pt
9
.
Pros:

La ubicación es excelente

Cons:

.

2026-05-11 • via Nuitee
A
ariela • couple • il
10
Pros:

Location was terrific . Staff extremely helpful and nice. Will stay there next time.

2026-05-09 • via Nuitee
M
MarcoCBravo • solo_traveller • br
9
2026-05-07 • via Nuitee
R
R9203MEevelync • Family
10
Beautiful Hotel and excellent staff
Pros:

Andrea DP, went out of her way to accommodate us to ensure we enjoyed our. Thank you so much Andrea!!!

2026-05-05 • via Tripadvisor
E
ENRIQUE • couple • ec
10
2026-05-04 • via Nuitee
C
CARMEN • solo_traveller • es
9
Perfecto
Pros:

Todo

2026-05-03 • via Nuitee
J
José • solo_traveller • do
10
2026-04-30 • via Nuitee
U
U979JEmaxn • Couples
10
More than a hotel . . . A refuge and glorious throwback
Pros:

The Hotel Fenix Gran Melia is located superbly in the Salamanca area of Madrid. For those whom walking is no issue, it is within short or longer walks of tremendous shopping, amazing architecture, beautiful parks, excellent restaurants, and a host of other Madrid offerings across cultural and scenic dimensions.

The hotel resists the temptation to go with ever more minimalist steely and “simple” and sleek approaches to decor or design. Those have their virtues, but the Fenix Gran Melia foregoes those and sticks with a commitment to traditional, plush, colorful ambience. The overall vibe is gracious politeness and a kind of assertive commitment to a sense of duty to care for the client and do what is possible to make guests feel cared for in a professional, almost loving fashion. The sense of being in an older time and place with a different, close-to-regal approach is palpable.

Our room was nicely furnished with all the amenities of a top-tier facility, and the only thing I missed was a pool. But that’s a minor thing. The meals at the hotel are beautify and tastefully prepared and for those with interests in all forms of alcohol will find this hotel a nirvana for those who like a taste or a bit more of that sort of thing. I enjoyed the breakfast, which was included in our package.

Here is the most important thing. I cannot go into details about it, but we had a personal issue that involved an allergic reaction to the materials used in the bedding. It occurred at 2am and yet the available staff literally stripped the entire bed, while reassuring us of how they empathized and that they are there to deal with whatever they can safely do. They remained positive and did all they could to reassure us. The literally removed every part of the bedding and replaced it with stuff that my spouse could tolerate. And in the morning they apologized. The entire staff seemed to be aware of the incident and their reaction was to just double and triple down on empathy and care.

I relate this to tell you all out there that unlike the empty slogan “you’re in good hands with (fill in the blank),”. In the case of the Fenix Gran Melia, we really were in good, caring, and competent hands.

As for other issues, the hotel seemed tranquil and serene, despite being a stone’s throw from some of Madrid’s busiest and swankiest places.

Excellent location, a glimpse into a pace and demeanor of a different time and place, with professional, empathetic, and competent staff throughout, wonderful meals . . . The Hotel Fenix Gran Melia has it all, in my view.

Now to end it, I want to single out Andrea Ruiz at reception. She was, along with her night-call partner and colleague, beyond kind and solicitous. She really is a jewel and treasure, along with the people who worked with her. Any organization would be blessed beyond measure to have her working for them.

2026-04-27 • via Tripadvisor
I
ismael • solo_traveller • es
9
2026-04-26 • via Nuitee
H
Hayati • extended_group • tr
10
2026-04-26 • via Nuitee
A
Andrea • family_with_children • py
10
EXCELENTE HOTEL PARA TU ESTADIA EN MADRID
Pros:

ESTUVIMOS EN UN PISO RED LEVEL ENTONCES ACCEDES AL PISO 7 QUE TIENE UN DESAYUNO FABULOSO HASTA LAS 11.00 HS

Cons:

LOS DIAS DOMINGO ME GUSTARIA SI PUDIERA EXTENDERSE UN POCO MAS HASTA 11.30

2026-04-23 • via Nuitee
• solo_traveller • cz
7
2026-04-21 • via Nuitee
A
Airmarshll • Family • Westport, Connecticut
10
Loved this hotel
Pros:

Great hotel, terrific staff, and great location. Staff is friendly and attentive and make you feel special. I would 100% stay here the next time I visit Madrid. This was the right choice for our trip.

2026-04-19 • via Tripadvisor