Vincci Capitol

Hotels
Vincci Hoteles
8.7 (9793 reviews)
Gran Vía, 41 , Madrid , es

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
8.26
Some concerns about cleanliness from reviews mentioning issues at the hotel.
Service
9.23
Multiple reviews praised the staff for their helpfulness and professionalism.
Location
9.27
The hotel location is frequently mentioned as excellent and central.
Room Quality
8.72
General appreciation for room quality, but some concerns about specific room amenities.
Amenities
8.25
Limited mentions of amenities with specific concerns regarding the lack of a pool or gym.
Value for Money
8.71
Some reviews indicate good value but also mentions of unmet expectations.
Food and Beverage
8.26
Not much feedback, deemed standard for a hotel of this level.
Overall Experience
8.93
Overall good experience despite a few issues noted across different reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Luxurious Stay on Gran Via

Roof Terrace with City Views: Enjoy breathtaking city views from our stylish roof terrace.

Art Deco Design: Immerse yourself in the elegance of our Art Deco-style rooms with modern amenities.

Central Location: Explore Madrid's vibrant Puerta del Sol District and Plaza Mayor just steps away.

Book your stay at Vincci Capitol for a memorable Madrid experience!

Important information:

Accessibility: The accessible entrance is located on the side of the building and has a ramp.

Group Reservations: Reservations for more than 9 rooms may be subject to special conditions and incur additional charges.

Check-in: Upon check-in, guests must present a valid ID and credit card. All special requests are subject to availability and may incur additional charges.

Rate Policy: The hotel reserves the right to cancel any reservation made with an incorrectly advertised rate due to obvious technical failures or system issues. In the event of a cancelation, guests will be informed as soon as possible and offered an alternative solution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 80
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 9793 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
S
Szilárd couple hu
9
2026-06-13 via Nuitee
M
María Cecilia couple ar
10
2026-06-13 via Nuitee
F
Ferreira solo_traveller pt
8
Pros:

Localização e simpatia dos funcionários.

Cons:

Pequeno almoço poderia ser de melhor qualidade.

2026-06-13 via Nuitee
S
samar makhoul solo_traveller il
8
The hotel's location is unrivaled
Pros:

Location was amazing the staff was very polite and helpful the breakfast was delicious and with a lot of variety

Cons:

The lobby is very small, only two people can set there

2026-06-12 via Nuitee
M
Mokhtar couple ly
10
2026-06-12 via Nuitee
J
John solo_traveller us
7
2026-06-12 via Nuitee
I
IMANE couple ma
10
Le séjour était exceptionnel
Pros:

C était fabuleux.la meilleur est qu il n y a pas de moquette ce qui a permis à mon mari de passer des nuits paisibles .Je recommande à ceux qui souffrent d allergies aux acariens ou à la poussière

Cons:

J ai tout aimè

2026-06-12 via Nuitee
A
Amine couple ma
8
2026-06-12 via Nuitee
K
Kristin solo_traveller us
10
2026-06-12 via Nuitee
P
Petkov solo_traveller bg
9
2026-06-11 via Nuitee
B
Beatriz solo_traveller es
8
Localización perfecta, desayuno mejorable.
Pros:

El personal de recepción fue muy amable y la localización no puede ser mejor. las habitaciones son amplias y bonitas, las vistas en el desayuno y en el hotel en general, son preciosas.

Cons:

El desayuno no me entusiasmó. Con frecuencia hay colas y te hacen esperar, el personal es bastante antipático en el desayuno, no siento que esté bien organizado. La comida es mejorable.

2026-06-11 via Nuitee
D
Daniel couple gb
7
Location makes up for the shortcomings.
Pros:

Quirky art deco theme, great location in the heart of the city.

Cons:

Room a little tired in places.

2026-06-11 via Nuitee
D
Danilo Bianco solo_traveller uy
8
2026-06-11 via Nuitee
E
Eric couple es
9
2026-06-11 via Nuitee
I
Idalberto couple es
10
2026-06-11 via Nuitee
A
Ayelen solo_traveller ar
10
2026-06-11 via Nuitee
M
mary selma couple br
10
2026-06-10 via Nuitee
L
Lucica solo_traveller ro
10
2026-06-10 via Nuitee
L
Lisiane couple br
8
Ótima localização e atendimento. Quartos confortáveis.
Pros:

Café da manhã bom, atendimento e localização ótimos. Quarto espaçoso, camas confortáveis. Terraço com bar e vista.

Cons:

Barulho da rua. Apesar de ter isolamento acústico não evita o ruído por completo.

2026-06-10 via Nuitee
F
Florence solo_traveller fr
8
2026-06-10 via Nuitee