Vincci Capitol

Hotels
•
Vincci Hoteles
8.7 (10401 reviews)
Gran Vía, 41 , Madrid , ES
+34 915 21 83 91

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
8.26
Some concerns about cleanliness from reviews mentioning issues at the hotel.
Service
9.23
Multiple reviews praised the staff for their helpfulness and professionalism.
Location
9.27
The hotel location is frequently mentioned as excellent and central.
Room Quality
8.72
General appreciation for room quality, but some concerns about specific room amenities.
Amenities
8.25
Limited mentions of amenities with specific concerns regarding the lack of a pool or gym.
Value for Money
8.71
Some reviews indicate good value but also mentions of unmet expectations.
Food and Beverage
8.26
Not much feedback, deemed standard for a hotel of this level.
Overall Experience
8.93
Overall good experience despite a few issues noted across different reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Luxurious Stay on Gran Via

Roof Terrace with City Views: Enjoy breathtaking city views from our stylish roof terrace.

Art Deco Design: Immerse yourself in the elegance of our Art Deco-style rooms with modern amenities.

Central Location: Explore Madrid's vibrant Puerta del Sol District and Plaza Mayor just steps away.

Book your stay at Vincci Capitol for a memorable Madrid experience!

Important information:

Accessibility: The accessible entrance is located on the side of the building and has a ramp.

Group Reservations: Reservations for more than 9 rooms may be subject to special conditions and incur additional charges.

Check-in: Upon check-in, guests must present a valid ID and credit card. All special requests are subject to availability and may incur additional charges.

Rate Policy: The hotel reserves the right to cancel any reservation made with an incorrectly advertised rate due to obvious technical failures or system issues. In the event of a cancelation, guests will be informed as soon as possible and offered an alternative solution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 42.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 80
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 10401 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
C
Carolyn • couple • us
9
Pros:

Clean and convenient location. Food selection good at hotel breakfast

Cons:

Basic amenities.

2026-09-19 • via Nuitee
M
moghaddam • couple • es
10
2026-09-19 • via Nuitee
M
Melina • extended_group • es
7
Cons:

No tiene sofás ni lugar cómodo en recepción. Solo un sofá mini .
La Bacha no estaba limpia.
MUY caro para lo que ofrece.

2026-09-19 • via Nuitee
S
SAAD • couple • sa
9
2026-09-19 • via Nuitee
B
Billy • couple • sv
10
Me gusta mucho el hotel y su ubicación
Pros:

La ubicación

Cons:

El cuarto un poco pequeño

2026-09-19 • via Nuitee
T
Tomasz • solo_traveller • pl
10
Gwarancja udanego pobytu
Pros:

Centrum Madrytu - samo serce.
Personel na 5*
Lokalizacja 5* +

Cons:

Śniadania z dużym wyborem, jednak nie do końca wszystko ciepłe.
Wybór i obsługa na wysokim poziomie.
Czysto i przyjemnie.

2026-09-18 • via Nuitee
M
Margarita • couple • es
7
2026-09-18 • via Nuitee
S
Sebastian • couple • us
10
Pros:

Fantastic location, good coustomer service, delicious breakfast. Nice people 200 percent recommended

2026-09-17 • via Nuitee
R
Rodrigo • couple • at
1
Pros:

La ubicación.

Cons:

El personal.
La chica de recepción súper borde y el chavalín que al parecer era el manager.

2026-09-17 • via Nuitee
C
CARBONELL • couple • es
10
2026-09-17 • via Nuitee
G
Glenn • couple • us
9
2026-09-17 • via Nuitee
J
Jamil • solo_traveller • ae
8
2026-09-16 • via Nuitee
W
Wael T M • couple • jo
10
2026-09-16 • via Nuitee
D
DREIMY • couple • us
10
2026-09-16 • via Nuitee
K
Kendra • couple • br
9
Estadia muito bem localizada, profissionais dispostos a comunicar com estrangeiro porém achei a arru
2026-09-16 • via Nuitee
M
Mohammed • family_with_children • iq
9
Pros:

The reception were very helpful and the arrange my booking and room demands exactly as i want very helpful staff

Cons:

Only the price is high 😁

2026-09-15 • via Nuitee
C
CAROLINA • solo_traveller • uy
9
Hotel muy lindo y comodo y con buen desayuno y terraza.
Pros:

El tamaño y vista de habitacion. El desayuno y comedor. La terraza.

Cons:

El tema de las luces inteligentes en las habitaciones no me resulto practico. Era dificil dejar prenfida la luz del baño, o alguna veladora puntual. Pero en general todo excelente.

2026-09-15 • via Nuitee
M
Marcelo • couple • uy
8
2026-09-15 • via Nuitee
E
Ernesto Federico • couple • ar
9
Excelente ubicación
Pros:

Ubicación

Cons:

La variación de los precios según la demanda

2026-09-15 • via Nuitee
M
Monica • extended_group • us
10
Location Location Location! Easy walking to most tourism spots!
Pros:

The location was incredible. Easy access to all walkable tourism spots. We didn't even need to use the metro.

Cons:

The lighting system in the room. We couldn't get to just turn on the lights in the bathroom! There were switches for moods but not actual rooms. Odd.

2026-09-14 • via Nuitee