Vincci Capitol

Hotels
•
Vincci Hoteles
8.7 (10533 reviews)
Gran Vía, 41 , Madrid , ES
+34 915 21 83 91

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Exceptional central location / views of Gran Vía
Friendly and helpful staff (multiple mentions and named employees)
Spacious, comfortable rooms with good beds
Strong recommendations and repeat guests
Cons:
Perceived high price / value for money concerns
Inconsistent breakfast quality (from exceptional to poor)
Some rooms small or lacking in-room amenities (chargers, outlets)
Occasional reception morning service issues and limited public seating

Categories

Cleanliness
8.8
Generally reported as clean (several mentions that rooms/hotel are very clean), with no major cleanliness complaints across reviews.
Service
9.4
Staff frequently praised (friendly, helpful reception, named staff like Daniel, Irene, Patricia; porters highlighted as excellent) though a few mentions of morning reception and breakfast staff issues.
Location
9.8
Overwhelmingly praised as the best/central location with great views of Gran Vía; repeated comments calling location perfect or unique.
Room Quality
8.9
Many guests report spacious, comfortable rooms and great views; a minority reported small or less satisfactory rooms and limited in-room services.
Amenities
7.9
Mixed: building is an emblematic location but reviewers note lack of some practical amenities (missing chargers/CC outlets, few places to sit); breakfast area and amenities could be improved.
Value for Money
7.5
Several guests explicitly call the hotel expensive and note services/room provisions not matching the price, lowering perceived value.
Food and Beverage
8.3
Split impressions: some describe breakfast as exceptional, others call it poor or in need of improvement; overall slightly above average.
Overall Experience
9
Many strong recommendations and repeat stays reported, with excellent location and friendly staff driving high overall satisfaction despite some service/amenity/value criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Stay on Gran Via

Roof Terrace with City Views: Enjoy breathtaking city views from our stylish roof terrace.

Art Deco Design: Immerse yourself in the elegance of our Art Deco-style rooms with modern amenities.

Central Location: Explore Madrid's vibrant Puerta del Sol District and Plaza Mayor just steps away.

Book your stay at Vincci Capitol for a memorable Madrid experience!

Important information:

Accessibility: The accessible entrance is located on the side of the building and has a ramp.

Group Reservations: Reservations for more than 9 rooms may be subject to special conditions and incur additional charges.

Check-in: Upon check-in, guests must present a valid ID and credit card. All special requests are subject to availability and may incur additional charges.

Rate Policy: The hotel reserves the right to cancel any reservation made with an incorrectly advertised rate due to obvious technical failures or system issues. In the event of a cancelation, guests will be informed as soon as possible and offered an alternative solution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 42.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 80
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 10533 reviews
Cleanliness: 8.8
Service: 9.4
Location: 9.8
Room Quality: 8.9
Amenities: 7.9
Value for Money: 7.5
Food and Beverage: 8.3
Overall Experience: 9
N
Nabil • couple • ma
7
Cons:

Le petit déjeune été nul

2026-10-31 • via Nuitee
P
Pjerino • extended_group • hr
10
Jedino mogu sam sebi zahvaliti sto sam odabrao ovaj hotel i osoblju koje je stvarno super.
Pros:

Lokacija je bas savrsena. Sve je jako blizu i dostupno setnjom.

Cons:

Odlazak :)

2026-10-31 • via Nuitee
J
JOSE ANTONIO • couple • es
10
2026-10-31 • via Nuitee
J
Joaquin • extended_group • es
10
Perfecta estadía y buena ubicación
Pros:

Absolutamente todo! Desde la terraza hasta el desayuno con sus hermosas vistas a la Gran Vía.
La habitación amplia y muy cómoda.
Desayuno excepcional!

Cons:

Todo excelente

2026-10-31 • via Nuitee
S
Sara • solo_traveller • qa
8
2026-10-31 • via Nuitee
P
Patty • extended_group • us
9
2026-10-30 • via Nuitee
S
Sara • couple • es
10
Hotel espectacular
Pros:

Todo

Cons:

Es caro

2026-10-30 • via Nuitee
I
Imtiaz • couple • bh
10
Its one of the best locations in madrid and good people around.
Pros:

The best location in Madrid. Its in the hear of Madrid.

Cons:

All great

2026-10-30 • via Nuitee
M
Manuel • couple • es
9
Ubicación única
Pros:

Lo bien que me atendieron Daniel e Irene unos profesionales

Cons:

Irme

2026-10-30 • via Nuitee
حسن • solo_traveller • bg
10
2026-10-29 • via Nuitee
J
Jonay • solo_traveller • es
8
Pros:

Ubicación inmejorable, el edifico en sí es un emblema de la ciudad

2026-10-29 • via Nuitee
A
Ana • couple • es
10
2026-10-29 • via Nuitee
A
andres • couple • cl
10
La ubicación de lo mejor
Pros:

Todo muy bien

2026-10-29 • via Nuitee
A
Antonio • solo_traveller • ve
9
2026-10-28 • via Nuitee
J
Jhoan • couple • us
10
2026-10-28 • via Nuitee
C
Carlos • couple • es
10
2026-10-27 • via Nuitee
C
Christian • couple • lu
10
2026-10-27 • via Nuitee
L
Lucio • couple • br
10
2026-10-27 • via Nuitee
J
Juan • couple • cl
10
Mejor ubicación de Madrid
Pros:

Ubicación

Cons:

Difícil el edificio arquitectónicamente

2026-10-26 • via Nuitee
A
adi • couple • il
9
פעם שלישית שלנו במלון המושלם הזה - מומלץ בחום
Pros:

מיקום מושלם , צוות נהדר
קיבלנו חדר גדול עם נוף לגראן ויה פשוט מהמם

Cons:

אהבנו הכל

2026-10-26 • via Nuitee